These guys are great at the union Square location. Tony has been very helpful. I would give these…read moreguys six stars on a scale of five. I think I found the right bank.

This is for the East BOSTON Savings Bank in Union Square at 37 Union Sq, Somerville, MA 02143…read more The best thing about this bank is it is very easy to find. If you are in Union Square, with a 360° spin, you will see it jutting out pointing to the center of Union Square. The bad thing with this bank is there is a glitch when opening a new account. When you open a new checking account, you are given pages and pages of documents and printouts. So many sheets of paper, they give you a bank folder to help you carry them all. The problem is not one of the documents they give you display your address, phone number, SS number, employer or email address. This means that any bank worker can enter in any information under your name and you will never know it until something goes wrong. This is exactly what happened to me. The bank worker opened an account under my name, but put someone else's email address, so someone else received my account welcome to online banking. The person receiving the bank's new account welcome email phoned the main office of East Boston Savings Bank to report a possible scam, then an online banking specialist from East Boston Savings Bank called me to identify who I really was. The online specialist was very smart and helpful, but really, a local branch worker should not have the power to create accounts making up any information they want with the customer unable to know that it happened. Of the thick stack of papers printed out when making a new account, there needs to be one sheet of paper that shows the customer what personal information was entered by the bank worker in their name. Of course I wanted to change my password, but the first day an account is created it appears that changing your password at home is not allowed. The online system gives an error message saying that the limit for changing your password has been reached for the day. But I was able to change my password the next day without problem. One other issue that is very small is when opening the account, I asked very clearly to have monthly statements via postal mail. I told the bank worker the reason for this. I was very clear. But my account was created with online statements selected. My suggestion if you open an account at East Boston Savings Bank is to deposit only a small amount of money and let it stay their a long time for your safety.

So, I live in Boston, was looking for where I would open a new bank account, was walking through…read morethe North End, and found the Century Bank there. I used their ATM, paid the $3 fee to take out money, wanting to get a coffee after I was done! and then went inside intent to open a new account, but first walked up to the teller window to ask if they could break one of my $20's. They refused. They said, "we can't break bills nor give you change unless you have an account here." The people behind the teller window then started laughing. I told them I just paid them $3, at the least I was entitled to break a $20 there. He said, "it's against bank policy I cannot do it." I replied, "you can do it, you're just choosing not to." He said, "nope, can't do it for you." I told him it was ridiculous, a stupid policy, and he was being a jerk for being snarky and laughing at me when I was about to open up an account with them. I turned to leave and the tellers behind the counter all chimed in, sarcastic tone, "byyyyyyyyeeeee!!!!!!" I told them to "F***k Off," a justified reply to their insults and sarcasm and dumb policies. I will never open an account with them, do business with them, nor use an ATM with them. Terrible business model.

Great bank with a personalized costumer service. Online banking needs improvement , but the…read moreone-to-one costumer service make up for that flaw! They are always willing to accommodate your needs. Definitely a bank for people avoiding corporate insensitive banking transactions.

HO Yes all the times. He's the one of my best banks Since 1988 ok the best. the N. the yes…read moreended.

So far so good. I need a local bank near my home and had no luck with Tremont Credit Union, and…read moreCitizens has unrealistic demands if you just want a savings account (basically you can't). They answered the phone and answered all my questions and my application seems to be going through pretty quickly. Looking forward to banking here.

I have banked with smaller banks since college many many years ago. this has paid off for me over…read morethe years. the recent example a coup EPC weeks ago - my co pant's construction general contractor sent us a small wire. It was slowed down then flagged at their bank, the large TD Bank. It took 5 business days for the transfer to occu. as CEO I had to jump through hoops with TD Bank. However Leader bank Central square Cambridge did a great job. They answered all my calls, 2 of them with our company's GC on the line. Our GC was very impressed with leader's service. and so am I. kudos to Mark Oremt and his tea!

Just went to my friendly neighborhood Leader bank and met my family there. I've been coming to this…read morething for over 20 years and they never disappoint like I have an extended family and I'm gonna keep coming back. They help me. I got everything that I need done today and I absolutely love them. I highly recommend them 10 out of 10.

RTN exemplifies what I love most about life. The pockets of excellence and kindness we too rarely…read moreencounter in our daily life. We recognize these encounters and feel good for a while. Thinking life is going to be okay. It's crazy, but RTN has been that for me repeatedly. The time I needed to pay a band in cash at the last minute and they verified my ATM location, my safety, and my ID with creative on-the-spot security questions that only I would know. They then tested the transaction with follow up questions. What means so much to me is the skill they used to make sure it was not a scam, that I was not being held at ransom, and in the winter hours when it's dark at 4pm. They were concerned that I get to my destination with the large sum of cash. The time I needed a loan for a car and the professional process that was almost as quick as grubhub . Monday, when I closed on my house, Nicki and Kim used ingenuity, technological expertise, personal integrity, professional responsibility and care to make it happen on an impossible schedule. RTN is the combination of NASA-type skill and small town caring and approachability. RTN is lucky and brilliant for the people they have kept employed for a long period of time. For 25 years I have experienced time and again, the joy of being a member of RTN. THANK YOU to all of you at the Waltham Headquarters.

I have become a customer of RTN because my very small credit union was bought up by them. That did…read moremake me go into this process with a negative attitude. I have had to work with them at the branch and over the phone and frankly it was usually a bit painful BUT today I worked with a Wendy Samperi on the phone and she was better than GREAT. I appreciated her helping me with all the issues I had and she was very helpful to make my relationship better. THANK YOU WENDY!

To Whom it May Concern! I would like to commend the…read moreexcellent work provided by Alex Perez, Branch Manager I, Adiene Oses Relationship Banker III, at USALLIANCE Medford MA. Their attention to all our needs and personal interest in us were more than one could wish for. Adi truly knows what she is doing. She has been very polite, personal, and pretty intuitive about how to handle customers. She is very patient and really easy to get along with. She's so smart and kind. Alex's positive and enthusiastic attitude, his knowledge and professionalism, his genuine friendliness, patience and attentiveness really helped us. We can't recall if we've ever met somebody who is willing to work so hard. We will definitely recommend USALLIANCE to our friends looking for help with the Bank. Thank you all for the great experience! Sincerely, Vera & Boris Tsirelson.

this bank.gives you more than anyone could ask for! they…read morehelped me through an "on line scam". they protected me through all the b.s. *** most importantly** they nevef judged,hurt my credit score, never ever looked down upon me.. they "literally care" i have never been treated so kindly,so supportive,and with the level of respect "we all dream.of" i 100% mean this with all my heart! they dont have commercials, (so no marketing cost) they are real! i promise you

I had the most amazing and professional experience at Leader Bank in Arlington Heights. Brian was…read moreincredibly patient, knowledgeable, and thorough in explaining all the details of opening my new checking and savings accounts. He took the time to answer all of my questions and made me feel completely reassured that I had chosen the right bank. I truly appreciate the outstanding customer service and personal attention I received. I cannot recommend Leader Bank and this branch enough!

I had a great experience with Salou. She was very helpful, answering all my question!read more

After 8 years with this bank of uncooperative service, I have decided to close my account. Every…read moretime I request any service from a teller other than to take my deposit (notarize a document, issue a cashier's check, etc.) I am met with resistance and red tape. I have never dealt with a bank that is so unwilling to help customers.

I love this bank! I don't know why anyone would use a large impersonal bank when you can get so…read moremuch better service and lower fees here. You can get through to people on the phone and it's a real employee who actually tries to solve your problem not an overseas telecenter reading off a script. Also Middlesex savings bank has much lower fees than I found elsewhere. For example when using the debit card overseas they give you the exact exchange rate unlike many large banks which will gouge you with fees and an exchange rate in their favor. I don't know of any other bank that has such a good rate for overseas charges as just one example. Also they're fairly careful about the security of accounts unlike many large banks.