Mark is the man! One-of-a-kind…read more He and his team recently helped me close my 2nd mortgage with Leader Bank at incredible speed. Making things happen and easing any and all concerns I had. They made sure I could close and move-in as soon as possible even if it meant they were working after hours and late on the eve of a major holiday. I'll follow a team led by Mark anywhere

I worked with Rob Veneziano over the phone for a mortgage application. I was approved for a large…read moreamount at 3 (THREE) other institutions sharing the same tax documents. Leader Bank/Rob approved me of almost 1/2 the amount. If you are a person of color (either Black or Latino - like myself) I highly recommend NOT indicating that on your application. Him and his team discriminates. Or their practices are iffy. I DO NOT recommend them and I canceled my application with them.

This is a great location! Came in, they were so helpful, answered all my questions before closing…read moreat 4pm too.

If you voice out your concerns or downgrade your accounts, or close some of your accounts, they…read morewill start to treat you like you are nobody. Sucked in for 28 years into this criminal, greedy bank, I finally pulled out $1.5M out of there and closed all my accounts.

I would give negative stars if I could. This review isn't for this branch but for the Citizen's…read moreBank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!

I've not had any problems with Citizens Bank. I've used several branches and people have been…read morefriendly and competent.

We came in to open up an account but had unique challenges. Instead of turning us away, like they…read morehave at much larger banks, Anaika and Markens helped us as much as they could, made a quick call to the branch manager, Richard Garcia and between the 3 of them we got our situation resolved, a new account opened and a new banking relationship was made. This level of hospitality is the difference maker for me and my family when it comes to banking, and the team at CSB on Cambridge Street went above and beyond. Thank you for your service to the community of Cambridge, MA.

The service here is fairly quick. I'm never waiting for too long…read more The lines are never too long.

I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I…read morehave had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.

Went in the central square branch with a few questions and to close a savings account. Service was…read morequick and pleasant.

Great staff and delicious drinks. Additionally, the perks of being a bank member were wonderful!…read moreHighly recommend!

I went for mlb Monday at 12:45 and there was hardly a line. Drink came out in less time Han 10…read moreminutes so the service was fast and awesome. Someone is there to greet and open the door for you as soon as you walk in. Employees are super nice and there were a lot of people studying inside. Lots of seating too. I got the turmeric ginger latte with sf vanilla added to it. It might have because of the extra vanilla but it was way too sweet. Also I think it has no coffee at all because the color is very light. But ginger and turmeric flavor are both there and strong so that was nice.

I want to add -- I did get another mortgage with Cambridge Savings Bank in 2015 -- I asked them not…read moreto sell it. (Even though CSB would service jt, I didn't want it sold to ghe big banks that crashed the economy in 2008. You can request this, and they will keep it: 30 yr mortgage = 10 years @ fixed rate, then 20 more years variable. I did this, but plan to pay it off in about 6 more years (16 total) no prepayment penalty. Still happy to be with CSB.

Disaster! Extremely high fees and negative service. Untrained nasty people. Absolutely need to…read morefire Gregory Bowe. Completely incompetent.

Avoid at all costs literally and figuratively. Incredibly incompetent. When they can't answer your…read morequestion they put you into AI hell with robots. Worst customer service ever. If you criticize the so-called service rep, he will just hang up on you. Little snowflake gets his feelings hurt. Will be transferring my accounts to a bank where they actually care about customers. I have had an account here since 1994. I should have quit 20 years ago. My bad. Shame on you BofA. Their typos in correspondence are hilarious if it wasn't so sad. What a bunch of tossers

Nathaniel Arias was very helpful when I went to the Harvard Square branch of Bank of America on…read more2/07/2025. He took the time to explain things to me. He followed up with phone call on 2/19/2025. Lee G.

Incompetent employees and poor customer service. I had to give a rating but 1star is not even…read moredeserved!! Never experienced or expected your race ti be an issue!! Shameful

not even worth one star. the absolute worst. Customer service is condescending, dismissive and…read morerude, security features are none existent, and the fees are insane. They're incompetence left my family living on bread and water for over a week over their mistake and they didn't care. I am looking forward to never dealing with them again once this account gets closed.