As someone who worked at Massachusetts General Hospital for over 30 years I will say there were…read moremany, many benefits for me as an employee. One of the benefits was having easy on-site access to this credit union. I have been doing some of my banking with this credit union since I started at MGH and have always received top-notch service. As an employee, having the credit union on-site meant that even on a busy work day, it was still pretty easy to swing by to do some banking if needed. There is also ATM access but the personal touch was always my fave. I've seen some of the credit union staff come and go over the years but it is safe to say that everyone I have encountered has always been unfailingly kind and helpful. This is a full-service institution with most of the banking services anyone might need. I also appreciated the calendars they provide at the end of the year for the new year to come. For years, the credit union calendars with the lovely photos of Boston gracing each month, would hang in my office. What banks give anything away anymore? There may be some here who remember the days, long gone by now, when banks, eager for your business, would offer gifts for opening up an account. Bravo to good service, a great work ethic and well-trained helpful employees. Now that I am retired, I will miss the more regular interaction with the bank staff that I once enjoyed but I am happy to know they are still there and going strong. It's hard to like a bank these days, but I like this credit union. There is also a branch in Cambridge and another in Charlestown either of which which might be easier access for some folks since access into Mass General during these days of the pandemic is not easy unless you work there or have a medical appointment.

The Harvard University Employees Federal Credit Union is a fabulous financial institution. The…read morestaff at the Massachusetts General Hospital branch are kind, professional, efficient, and helpful. HUECU offers state of the art banking technology (phone, web, ATM), and highly personalized service. I've been a member of the Harvard University Employees Credit Union for more than 20 years, and each time, I interact with the staff of the Harvard Square or MGH branches, I feel like I (as a customer), and my business, are valued by HUECU.

I want to add -- I did get another mortgage with Cambridge Savings Bank in 2015 -- I asked them not…read moreto sell it. (Even though CSB would service jt, I didn't want it sold to ghe big banks that crashed the economy in 2008. You can request this, and they will keep it: 30 yr mortgage = 10 years @ fixed rate, then 20 more years variable. I did this, but plan to pay it off in about 6 more years (16 total) no prepayment penalty. Still happy to be with CSB.

Disaster! Extremely high fees and negative service. Untrained nasty people. Absolutely need to…read morefire Gregory Bowe. Completely incompetent.

Difficult to verify my account via phone support. Awkward !…read moreCan't walk much .. How about voice verification ? Julian Peterson

3.75 Cambridge Trust merged w Eastern. Since the…read moremerge/purchase it's been hit or miss with getting timely service, ie, checking business balances and getting a person to pick up their phone line. Hope to change the rating to a 5. D p Cambridge

The teller seemed nice enough, but when they could not get a printer to work she told me to " go to…read moreanother branch." If your concerned about Covid do go there no one was wearing a mask

Their branch manager Michael, is extremely helpful and knowledgeable. Really helped us out when a…read morefamily member became ill and went into the hospital. The tellers here, are friendly and polite. The reason I gave 4 stars instead of 5 is because the assistant manager there is extremely rude and difficult to deal with. I don't know even know why they have her working there. Aside from her, everything else is very nice at this branch.

The customer service I've received from Alicia today & previously from Ana Maria was perfect and…read moreworthy of 5 stars. I highly recommend Brookline Bank if your looking for a great bank in the Boston area:-)

This branch is the very first bank I opened a savings account as a child when it was known as the…read moreBrookline Savings Bank back in the day. I have continued to this day to do business with them opening various financial accounts. They have never let me down providing me with excellent customer service, everyone there go above and beyond. I have have done business with many banks in my lifetime but this one truly still out. Seeing the negative reviews on here...I had to put my two cents in! Please give them a chance to wow you like they did me.

I have 4 different accounts with this bank. Great staff. They know me by first name. I like their…read moreapp for moving money around between the different accounts and, I can easily deposit a check with my cell phone. The Davis Sq. branch has Safety Deposit Boxes. The boxes start at $45 per year! The Teele Sq. branch has off street parking and a drive through window. I've been with this bank for over 30 years now.

I have been a customer of Middlesex Fed. Savings for 46 years.I have always gotten high quality…read moreservice and profitable investment advice.The employees are always courteous,very knowledgable , we are treated with respect especialy the seniors. I will continue to be a client of the Middlesex Fed. Bank RP Medford,MA.

I love coming here for the free drinks on Monday! You just have to sign up on their website for the…read moreMLB Monday and from 05/25 to 09/07, tou can get one free handcrafted beverage. We got the Matcha Latte and the seasonal Island Spritz with pineapple coconut cold foam and a hint of Tajín. Both drinks were delicious. There was a line, but it moved quickly. There was a security guard at the front controlling how many people could go in at a time. The restrooms were clean and they had a fair amount of seating.

I went for mlb Monday at 12:45 and there was hardly a line. Drink came out in less time Han 10…read moreminutes so the service was fast and awesome. Someone is there to greet and open the door for you as soon as you walk in. Employees are super nice and there were a lot of people studying inside. Lots of seating too. I got the turmeric ginger latte with sf vanilla added to it. It might have because of the extra vanilla but it was way too sweet. Also I think it has no coffee at all because the color is very light. But ginger and turmeric flavor are both there and strong so that was nice.

Good rates but horrible service. The online banking never ever ever works and they have terrible…read morehours, so if you want to see your balance after hours, you're SOL. I have complained about the online service several times and keep getting told that someone will get back to me, and they never do. I've moved on to another credit union with infinitely better service. When taking out a car loan, I first started at BMCU, but they refused to print anything out or accept an email when it was just for their own records and not the actual loan document. They also refuse to do anything over the phone or electronically. You have to be there in person for everything. And like I said they have terrible hours so it's hard if you have a job to always be coming in. My new credit union is far more flexible. I was able to complete everything over the phone and email and only had to come in to pick up the check. Update: it's also impossible to close this account because they want me to physically come in. I tried making a credit card payment to use up my remaining funds in my account, and that payment posted, but was then reclaimed by Brookline Credit Union. Capital One luckily notified me, but this shitty credit union did not email or call. They don't email about anything. Nothing at this place is functional. It's as if they operate with a 1960s mentality.

Friendly, courteous, helpful, informed service. What more could I ask for? Reasonable interest…read morerates, you say? Well, it's a credit union so you know the rates are better than at any of the big banks.