I have banked with smaller banks since college many many years ago. this has paid off for me over…read morethe years. the recent example a coup EPC weeks ago - my co pant's construction general contractor sent us a small wire. It was slowed down then flagged at their bank, the large TD Bank. It took 5 business days for the transfer to occu. as CEO I had to jump through hoops with TD Bank. However Leader bank Central square Cambridge did a great job. They answered all my calls, 2 of them with our company's GC on the line. Our GC was very impressed with leader's service. and so am I. kudos to Mark Oremt and his tea!

Wilfredy Orellana was amazing! He went out of his way to help me set up multiple accounts and all…read morethe documentation that goes along with it. What a prince!

This is a great location! Came in, they were so helpful, answered all my questions before closing…read moreat 4pm too.

If you voice out your concerns or downgrade your accounts, or close some of your accounts, they…read morewill start to treat you like you are nobody. Sucked in for 28 years into this criminal, greedy bank, I finally pulled out $1.5M out of there and closed all my accounts.

I would give negative stars if I could. This review isn't for this branch but for the Citizen's…read moreBank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!

I've not had any problems with Citizens Bank. I've used several branches and people have been…read morefriendly and competent.

This took place a while ago and I initially didn't bother writing a review because I couldn't find…read morethe right branch on Yelp. But I'm still pretty angry it happened, so I'm starting a new page for it. My husband and I went to TD bank to open a joint checking and savings account. When we sat down with the clerk, he directed questions only at my husband and completely ignored me. As we were finalizing our information, the clerk turned to my husband and asked him if he was sure he wanted me to have full access to the account. He told my husband that if he preferred, he could set up the account so that I would have only limited access to our money. My husband was shocked and confused, and confirmed that no, we want a *joint account* with full access for both of us. I find it unbelievable that a bank clerk would go into this line of questions RIGHT IN FRONT OF ME, without including me in the conversation at all or knowing where the funds were coming from. I was both annoyed and embarrassed that a banker would make sexist assumptions about the nature of our relationship and treat me in such a disrespectful manner. It was one of the most openly discriminatory acts I have experienced. More generally, it is also highly annoying that TD does not have a banking system that allows for multiple parties to gain online access to an account with their own credentials. This means I have to use my husband's login (and know the answer to all security questions) anytime I want to cash a check online, or simply look at what's going on in the account. None of these practices are conducive to a relationship built on financial equality.

I was looking for a new bank after graduating from school, since the credit union I was using was…read moreno longer sufficient for meeting my needs. The credit union was only open on weekdays during normal work hours; TD Bank is open on weekends and stays open later than 5pm. Benefits such as credit card rewards and interest rates were competitive against other options I had considered. But what won me over was their customer service. The bank manager was very courteous and assisted me over multiple visits as I transitioned over to TD Bank. He also called to check in on me a few weeks later to make sure everything was working satisfactorily. I am very happy to have switched to TD Bank :)

We came in to open up an account but had unique challenges. Instead of turning us away, like they…read morehave at much larger banks, Anaika and Markens helped us as much as they could, made a quick call to the branch manager, Richard Garcia and between the 3 of them we got our situation resolved, a new account opened and a new banking relationship was made. This level of hospitality is the difference maker for me and my family when it comes to banking, and the team at CSB on Cambridge Street went above and beyond. Thank you for your service to the community of Cambridge, MA.

The service here is fairly quick. I'm never waiting for too long…read more The lines are never too long.

I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I…read morehave had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.

Went in the central square branch with a few questions and to close a savings account. Service was…read morequick and pleasant.

I love coming here for the free drinks on Monday! You just have to sign up on their website for the…read moreMLB Monday and from 05/25 to 09/07, tou can get one free handcrafted beverage. We got the Matcha Latte and the seasonal Island Spritz with pineapple coconut cold foam and a hint of Tajín. Both drinks were delicious. There was a line, but it moved quickly. There was a security guard at the front controlling how many people could go in at a time. The restrooms were clean and they had a fair amount of seating.

I went for mlb Monday at 12:45 and there was hardly a line. Drink came out in less time Han 10…read moreminutes so the service was fast and awesome. Someone is there to greet and open the door for you as soon as you walk in. Employees are super nice and there were a lot of people studying inside. Lots of seating too. I got the turmeric ginger latte with sf vanilla added to it. It might have because of the extra vanilla but it was way too sweet. Also I think it has no coffee at all because the color is very light. But ginger and turmeric flavor are both there and strong so that was nice.

I want to add -- I did get another mortgage with Cambridge Savings Bank in 2015 -- I asked them not…read moreto sell it. (Even though CSB would service jt, I didn't want it sold to ghe big banks that crashed the economy in 2008. You can request this, and they will keep it: 30 yr mortgage = 10 years @ fixed rate, then 20 more years variable. I did this, but plan to pay it off in about 6 more years (16 total) no prepayment penalty. Still happy to be with CSB.

Disaster! Extremely high fees and negative service. Untrained nasty people. Absolutely need to…read morefire Gregory Bowe. Completely incompetent.

Avoid at all costs literally and figuratively. Incredibly incompetent. When they can't answer your…read morequestion they put you into AI hell with robots. Worst customer service ever. If you criticize the so-called service rep, he will just hang up on you. Little snowflake gets his feelings hurt. Will be transferring my accounts to a bank where they actually care about customers. I have had an account here since 1994. I should have quit 20 years ago. My bad. Shame on you BofA. Their typos in correspondence are hilarious if it wasn't so sad. What a bunch of tossers

Nathaniel Arias was very helpful when I went to the Harvard Square branch of Bank of America on…read more2/07/2025. He took the time to explain things to me. He followed up with phone call on 2/19/2025. Lee G.

These people are the reason that I am still a TD customer. I have a decades-old relationship with…read moreTD Bank (over three moves in two states) and many of those interactions have not been good . . . and seem to be getting worse as the bank relies more on AI. However, every time I have gone into this branch, everyone in it has been polite, efficient, and willing to go above and beyond. This is far and away the best-managed branch in the system.

Incompetent employees and poor customer service. I had to give a rating but 1star is not even…read moredeserved!! Never experienced or expected your race ti be an issue!! Shameful