Just went to my friendly neighborhood Leader bank and met my family there. I've been coming to this…read morething for over 20 years and they never disappoint like I have an extended family and I'm gonna keep coming back. They help me. I got everything that I need done today and I absolutely love them. I highly recommend them 10 out of 10.

Wilfredy Orellana was amazing! He went out of his way to help me set up multiple accounts and all…read morethe documentation that goes along with it. What a prince!

This is a great location! Came in, they were so helpful, answered all my questions before closing…read moreat 4pm too.

If you voice out your concerns or downgrade your accounts, or close some of your accounts, they…read morewill start to treat you like you are nobody. Sucked in for 28 years into this criminal, greedy bank, I finally pulled out $1.5M out of there and closed all my accounts.

Spoke with them over the phone and they told me they could help me handle something if I came into…read morethe branch in person. When I got there turned out they couldn't do what the person on the phone told me. Everyone was very polite both on the phone and in person but it was a total waste of an afternoon.

I would give negative stars if I could. This review isn't for this branch but for the Citizen's…read moreBank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!

I was looking for a new bank after graduating from school, since the credit union I was using was…read moreno longer sufficient for meeting my needs. The credit union was only open on weekdays during normal work hours; TD Bank is open on weekends and stays open later than 5pm. Benefits such as credit card rewards and interest rates were competitive against other options I had considered. But what won me over was their customer service. The bank manager was very courteous and assisted me over multiple visits as I transitioned over to TD Bank. He also called to check in on me a few weeks later to make sure everything was working satisfactorily. I am very happy to have switched to TD Bank :)

This took place a while ago and I initially didn't bother writing a review because I couldn't find…read morethe right branch on Yelp. But I'm still pretty angry it happened, so I'm starting a new page for it. My husband and I went to TD bank to open a joint checking and savings account. When we sat down with the clerk, he directed questions only at my husband and completely ignored me. As we were finalizing our information, the clerk turned to my husband and asked him if he was sure he wanted me to have full access to the account. He told my husband that if he preferred, he could set up the account so that I would have only limited access to our money. My husband was shocked and confused, and confirmed that no, we want a *joint account* with full access for both of us. I find it unbelievable that a bank clerk would go into this line of questions RIGHT IN FRONT OF ME, without including me in the conversation at all or knowing where the funds were coming from. I was both annoyed and embarrassed that a banker would make sexist assumptions about the nature of our relationship and treat me in such a disrespectful manner. It was one of the most openly discriminatory acts I have experienced. More generally, it is also highly annoying that TD does not have a banking system that allows for multiple parties to gain online access to an account with their own credentials. This means I have to use my husband's login (and know the answer to all security questions) anytime I want to cash a check online, or simply look at what's going on in the account. None of these practices are conducive to a relationship built on financial equality.

They've got competeitive rates on Savings accounts and CD's. They've got really friendly customer…read moreservice. They've got hours that work well with a 9 to 5 schedule. They've got free (for customers) ATMs. And they're part of the SUM network, which extends the free ATM's all over the Metro Boston area. They are, in a nutshell, a fine local bank. Not many branches, but they've got all the major points in Cambridge covered, which is great if you're a lazy shlub like myself who never takes the time to venture outside route 128. Plus, I presume that a lot of the money invested here goes back to the community in the form of either loans or charity. But, I'll admit that this is wild speculation, and I haven't done too much in depth research in this regard.

We came in to open up an account but had unique challenges. Instead of turning us away, like they…read morehave at much larger banks, Anaika and Markens helped us as much as they could, made a quick call to the branch manager, Richard Garcia and between the 3 of them we got our situation resolved, a new account opened and a new banking relationship was made. This level of hospitality is the difference maker for me and my family when it comes to banking, and the team at CSB on Cambridge Street went above and beyond. Thank you for your service to the community of Cambridge, MA.

This bank is great. I am always greeted by name, and unless they are super busy, I very rarely have…read moreto wait in line. Lydia the manager is always available to answer my questions and the rest of the team is very helpful as well. I made this branch my home branch even though I do not live in the area. I like that I see the same people all of the time, and that this bank does not have a revolving team of employees. I would recommend this branch to anyone.

I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I…read morehave had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.

I love coming here for the free drinks on Monday! You just have to sign up on their website for the…read moreMLB Monday and from 05/25 to 09/07, tou can get one free handcrafted beverage. We got the Matcha Latte and the seasonal Island Spritz with pineapple coconut cold foam and a hint of Tajín. Both drinks were delicious. There was a line, but it moved quickly. There was a security guard at the front controlling how many people could go in at a time. The restrooms were clean and they had a fair amount of seating.

I went for mlb Monday at 12:45 and there was hardly a line. Drink came out in less time Han 10…read moreminutes so the service was fast and awesome. Someone is there to greet and open the door for you as soon as you walk in. Employees are super nice and there were a lot of people studying inside. Lots of seating too. I got the turmeric ginger latte with sf vanilla added to it. It might have because of the extra vanilla but it was way too sweet. Also I think it has no coffee at all because the color is very light. But ginger and turmeric flavor are both there and strong so that was nice.

The Cambridge Savings Bank HQ is a very nice building in a very nice location. With very nice…read morepeople -- one of whom is always standing out in a prominent location to help you when you walk inside. All the same things that apply to any CSB branch apply here as well: http://goo.gl/vEVjS I recently called to cancel my debit card after losing my wallet, the person in their call center kindly offered me several other steps that I might also want to take to prevent identity theft. That was way more helpful than the "special" offers you usually get when you call customer service! And they recently got machines that let them print debit cards at the branch. So you don't even have to wait for them to be mailed to you. How cool is that? The HQ branch also has a coin machine in the lobby that's free if you have an account. Which I hope you do. Your mother and I would be very disappointed in you otherwise.

I want to add -- I did get another mortgage with Cambridge Savings Bank in 2015 -- I asked them not…read moreto sell it. (Even though CSB would service jt, I didn't want it sold to ghe big banks that crashed the economy in 2008. You can request this, and they will keep it: 30 yr mortgage = 10 years @ fixed rate, then 20 more years variable. I did this, but plan to pay it off in about 6 more years (16 total) no prepayment penalty. Still happy to be with CSB.

Business Checking: Hopefully you have a drop box key. If not expect a wait in the line downstairs…read moreranging from 10-15 minutes. They usually have someone asking people in line if they just need change. Great when you just need change, but terrible for the people in line. To get the change, the person has to go in back and interrupt the teller to exchange the money! Which slows the line for the rest of the people...ridiculous!! Personal: I've had to use them to have things notarized upstairs. That was pretty quick and painless. +1 star

Avoid at all costs literally and figuratively. Incredibly incompetent. When they can't answer your…read morequestion they put you into AI hell with robots. Worst customer service ever. If you criticize the so-called service rep, he will just hang up on you. Little snowflake gets his feelings hurt. Will be transferring my accounts to a bank where they actually care about customers. I have had an account here since 1994. I should have quit 20 years ago. My bad. Shame on you BofA. Their typos in correspondence are hilarious if it wasn't so sad. What a bunch of tossers

These people are the reason that I am still a TD customer. I have a decades-old relationship with…read moreTD Bank (over three moves in two states) and many of those interactions have not been good . . . and seem to be getting worse as the bank relies more on AI. However, every time I have gone into this branch, everyone in it has been polite, efficient, and willing to go above and beyond. This is far and away the best-managed branch in the system.

TD Bank is not a bank. It is a criminal entity. TD stands for "Truly Disgusting". They paid the…read morelargest fine in banking history. Was part of the largest money laundering in Banking History. It is horribly run. The branch hirings are horrible. Even the smallest things such as requiring a license to be given to the people behind the desk when they know you and have for some time. Small but irritating. I despise TD bank. The bank tried to take me out to an expensive dinner to bs me into a turn around. My response. I don't want your food and you can't change what I feel. TD Bank is a criminal entity. Give them 5 years. they will be washing funds for criminals again as I predict. I am furious that no one to the best of my knowledge went to jail. Why?