If you are a devotee of the beach, sun, sand and turquoise blue waters, you have to visit the…read moreCaribbean. To get to these numerous exotic islands, American Airlines has a flight for you. They have been dominating this sector for decades. My recent conquest was a trip to Antigua, located in the eastern caribbean and located in the Leeward Islands chain of the Lesser Antilles. I was seated in Business Class on the final leg from Miami to Antigua. The almost 3 hour flight was serving a hot lunch in the premium cabin. I had preordered the Beef Wellington and was skeptical as to how the dish would turn out at a cruising altitude of over 32,000 feet. When the dish arrived at my seat, I was truly surprised at how crisp and fluffy the pastry shell presented, enveloping a generous portion of meat. The entree itself came perfectly cooked with carrots, potatoes and asparagus. There was also a salad with greens, grapes and walnuts. Dessert was a small pecan pie/tart that was moist, not too seeet and tasty. My neighbor and I agreed that it was truly exceptional. On my return flight, from Antigua to Miami, in Business Class, I was again served lunch. Here, I chose the baked chicken with pesto sauce, potatoes, broccolini and tomatoes. The. Salad had spinach, greens and grilled red pepper. Another accompaniment contained an aioli with a grilled vegetable and walnuts. A hot assortment of bread rolls was also served. Dessert was a small slice of carrot cake which was moist, not too sweet, with a silky icing and extremely delicious. Overall, on both legs, my impression of food service in the premium cabin has had a drastic change. Both meals were served at the optimum temperature and were skillfully prepared and served. Easily the best meals I have had on American Airlines. Just so you know, I have traveled the premium cabin numerous times and the food has been unremarkable. Nothing to write home about. So what changed this time, to provide this high class dining experience in the air?

If you are a devotee of the beach, sun, sand and turquoise blue waters, you have to visit the…read moreCaribbean. To get to these numerous exotic islands, American Airlines has a flight for you. They have been dominating this sector for decades. My recent conquest was a trip to Antigua, located in the eastern caribbean and located in the Leeward Islands chain of the Lesser Antilles. I was seated in Business Class on the final leg from Miami to Antigua. The almost 3 hour flight was serving a hot lunch in the premium cabin. I had preordered the Beef Wellington and was skeptical as to how the dish would turn out at a cruising altitude of over 32,000 feet. When the dish arrived at my seat, I was truly surprised at how crisp and fluffy the pastry shell presented, enveloping a generous portion of meat. The entree itself came perfectly cooked with carrots, potatoes and asparagus. There was also a salad with greens, grapes and walnuts. Dessert was a small pecan pie/tart that was moist, not too seeet and tasty. My neighbor and I agreed that it was truly exceptional. On my return flight, from Antigua to Miami, in Business Class, I was again served lunch. Here, I chose the baked chicken with pesto sauce, potatoes, broccolini and tomatoes. The. Salad had spinach, greens and grilled red pepper. Another accompaniment contained an aioli with a grilled vegetable and walnuts. A hot assortment of bread rolls was also served. Dessert was a small slice of carrot cake which was moist, not too sweet, with a silky icing and extremely delicious. Overall, on both legs, my impression of food service in the premium cabin has had a drastic change. Both meals were served at the optimum temperature and were skillfully prepared and served. Easily the best meals I have had on American Airlines. Just so you know, I have traveled the premium cabin numerous times and the food has been unremarkable. Nothing to write home about. So what do you think changed this time, to provide this high class dining experience in the air?

We recently flew Delta between Miami and Atlanta and had no issues. Reliable and good service…read more(gate, plane, lounge). Delta continues to be our preferred airline. My wife and I were seated in "Main Classic" on mid-day, non-stop flights both ways. Roundtrip, the total cost was $388.96. We applied eCredits for the full amount. The Sky Club in Miami is nice. It reopened in April 2024. The food and drink that I had was great (e.g., mojo pork, black beans and rice, quinoa wrap, chocolate chip cookies, Bloody Mary cocktails). The Sky Club is located in the H-J Connector in the South Terminal. Delta mainly operates out of Concourse H at MIA.

I took an international flight last November and paid over $1,000 extra to upgrade my ticket for…read morethe trip. Unfortunately, the upgrade was not honored for the entire journey. The only resolution offered was $30 and an "I'm sorry." That's unacceptable. I've requested to speak with management multiple times, and nothing has been done. This has been, by far, the worst experience I've ever had with an airline. Delta, you need to do better.

I was excited to fly Virgin Atlantic. I heard really good things about them. The positive is that…read moreeven in coach, there is a very decent amount of leg room. I flew from Miami to London and both ways the flight went pretty fast. That is a positive for me. We had two meals each way. The food was pretty good going to London and not so at all on the way back. As always, some of the flight crew is better than others. I knocked off one star and really it should probably be 2 because of a strange incident flying to London. Without talking your ear off, a passenger in front of us would not "allow" me or others to walk in front of her row to go to the other side of the plane. She actually ended up sitting in the VERY wide walkway in front of her. She yelled at each person somewhat loud. Long story short, the crew let a woman who had no business making the rules dictate to half a plane of people. Not only was it rude and bizarre, but it could be potentially dangerous. I don't understand how the crew could allow this and then tell me my purse needs to be on the floor for safety! I said something to a flight attendant and she told me the woman had the right to do this. She paid extra foe the emergency row. I did not even respond because....well...I did not want things to escalate. I contacted Virgin through the survey after the flight that was sent to my e-mail. They gave me 8,000 miles but really my hope is that passengers are not making the rules. I highly doubt any of the airlines I normally fly with would have allowed this.

My flight was canceled 2 days before we were scheduled to travel to Europe. They rescheduled us…read moreonly after we argued with them at the ticket counter and we ended up having to fly out 24 hours after our original flight was scheduled. This delay caused a domino effect of things that we had to miss and had already paid for in Europe because arriving a day late. This occurred over the Christmas holiday and it was impossible to reschedule anything last minute. We missed our train because of the flight getting in late and there were no more trains available for a few days to get to our final destination, so we had to book a flight with a different airline from London to Zürich or risk missing additional bookings that we already had scheduled. We ended up having to spend an additional $2000 because of this delay and Virgin is not taking any responsibility for it and pretty much brushing us off. I will never fly with them again and I recommend no one does either. They do not take ownership for their failures and do not care about their customers.

Your job is to apologize for the inconvenience and try to help, not have an attitude, Frontier…read moreAirlines MIA. Yes, I booked through Priceline and prepaid $67 each way for a checked bag. You didn't "see it in your system" so you "couldn't do anything" and charged me another $90! How is that on me when you're company agrees to work with Priceline? As I said it could have been your company's fault for not having the info. You're not above making mistakes or having glitches "in your system" and you should be able to waive fees if proof is shown that it was already paid for, especially if you're a manager. Otherwise what good is a manager? Also, don't argue with a customer and blame them for things out of their control like being unable to check in online or having slow internet in the airport. And don't glare at someone and tell them you can't help them right now when it's a quick, easy request and the person you're talking to says they don't mind if you do it. Not impressed with the MIA staff on Thursday, May 7, 2026 at 1pm. Once on the flight, which was on time, I remembered Frontier doesn't provide entertainment so I was alone with my thoughts for three long hours. The other two good things besides being on time were the smooth landing and good snack box.

Direct flights to my preferred destinations and NO ridiculous snack cart in middle of the isle are…read moremy favorite things about Frontier. Easy on - Easy off!!

Call main assistance (Toll Free) phone number is +1 (85.5) 6.57-66.o0 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Message Manisha

Spirit Airlines turns honest mistakes into a profit center…read more I've flown a lot. I understand low-cost carriers, fine print, and trade-offs. What I don't accept is a business model that appears designed to trap customers into accidental purchases and then stonewall them when they immediately try to fix an obvious mistake. On January 26, 2026, I went to Spirit's website to buy a seat and a checked bag. I believed I was purchasing a $69.95 Savers Club seat option. Instead, Spirit quietly charged me for: A seat ($47) A checked bag ($69) A Spirit Savers Club membership ($69.95) This was clearly an error, identified within minutes of purchase. What followed was one of the worst customer service experiences I've ever had. I immediately called Spirit: First call: 17 minutes and 39 seconds on hold, then disconnected. Second call: 18 more minutes, only to be told the agent couldn't help and transferred me again. When I finally reached a representative, I was told I was ineligible for a refund because I had supposedly "used" the Savers Club membership... on the same transaction in which it was mistakenly purchased. Let that sink in. I calmly proposed the most reasonable solution imaginable: Refund the seat, bag, and membership, remove them from my reservation, and I'll immediately repurchase the seat and bag at full price. Spirit refused. Repeatedly. Instead, they tried to push bonus miles and a small credit--completely useless to me, since my employer pays for my travel and does not reimburse memberships. I explained this clearly. More than once. It didn't matter. For over eight minutes, the agent refused to help while I remained polite and cooperative. At one point, I informed them I was recording the call. The behavior didn't improve. This wasn't about policy. This wasn't about fairness. This was about extracting $69.95 from a customer who caught a mistake immediately and tried to resolve it in good faith. Spirit Airlines has mastered the art of hiding behind "policy" to justify behavior that would never fly (pun intended) at a customer-centric company. The experience left me with the clear impression that confusion isn't a bug in their system -- it's a feature. If you value transparency, basic fairness, or customer service that treats you like a human being instead of a revenue opportunity, think very carefully before booking with Spirit Airlines. I certainly will.

*Call main assistance (Toll Free) phone number is +1(8 55)|657|66.00 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

United Airlines saved my vacation when another airline cancelled my flight. I can't say I am in…read morelove with any airline. But United did right by us, and we are extremely grateful for that. We had a very positive experience on this occasion and will certainly fly with them again.

airline is great. staff at curb are horrible. they bounce everyone's luggage. inside airport…read more delta lounge staff are rude and not helpful

I try to fly Delta as much as possible. When given the opportunity, it is my airline of choice…read more years ago I was medallion level and that's always a nice perk. Now I have the Delta SkyMiles, American Express, which gets you a free checked bag for not only myself, but one other person flying with me. In the day and age of flight travel that's a great perk. Delta is one of the very few airlines that allows all passengers to take a 22" carry-on, and a personal item. Definitely makes traveling a little more comfortable. The flight from flight from Fort Lauderdale to Raleigh was delayed 3 hours. They did notify me via email and text way in advance. Communication from Delta was excellent. The gate agents were nice, they emailed all passengers $12 food vouchers for the delay. I lost my day in Raleigh and the baby behind me cried the whole 2 hours. Some things are out of your control and I'm thankful Apple makes noise cancelling headphones.

The pilots were exceptional going to Rome and returning. We hardly felt the landing in Rome, it was…read moreso smooth. We returned to Miami in a bad storm and they did a great job landing as well. It is not their fault that we couldn't taxi to the gate for another 45 minutes. Honestly, I was just happy to be on the ground. The seats were horribly uncomfortable. I would never pick the same ones again. The middle seats were roomier. I found a way to sleep anyway. The flight out of Miami at 7:00 pm was best because within an hour, they fed us dinner and then I rested. The food is not the best. The ravioli was just okay. I had the meat on the way back and it was somewhat better. I would bring some fresh fruit or some snacks next time. The wine that they provide is very good. I was happy to have a glass of red wine before calling it a night. The return trip seemed so much longer because we were flying for 11 hours in the middle of the day. The flight attendants did their best to take care of us with beverages and snacks. A few movies later and we were on the ground. My only real complaint is that they know it's a long flight. Why not upgrade the seats to have more cushioning. I've been on busses with seats that are more comfortable than the one I sat in.

Would give it a zero if I could. Paid for an upgrade, my card got charged, and when I showed up at…read morethe airport, they changed to a smaller plane and downgraded me to my original class (economy premium). A month later, still no refund. Additionally, I had paid for preferred seating, and did not get the seats I paid for. When calling customer service, they are clueless. The website used for refunds keeps on giving errors. I need to speak with somebody competent from corporate. Thank you

Viva Aerobus did an excellent job on their flight from Miami, FL to Merida, Mexico. My luggage was…read morehandled with care. The crew, both cockpit and cabin showed up together in a proud procession on time. The service reminded me of the elegance that was traveling by air prior to 9-11. I would definitely use Viva Aerobus again going to Latin America.

Considering the low cost carrier and my first time flying to Mexico, I had low expectations. But…read morefortunately, I had a pretty decent experience. The flight started late But apart from that, everything was smooth. The seats not only were comfortable, but they also reclined to my astonishment unlike Spirit or Frontier. I flew from Miami and the gates are pretty far from the terminal Which is usual low-cost airlines. The overhead compartment was full of advertisements Which is totally ok for me, whatever could bring the price down. I need to fly a few more times to really Get an idea of how well the service is but For my round-trip to Merida, it was quite decent

Everyone hates Spirit. I have no problem flying with them. Seats may be a little tight, i'm only…read more5'3" so it doesn't bother me. It was a quick trip to Chicago today and we boarded on time, left a few minutes early and the plane was new and very clean. Staff was friendly. My only concern is, we fly home tomorrow night and I did see something that they were considering shutting down all operations this week. Fingers crossed I get home and my future flights are still ok.

Spirit Airlines was founded in 1980 and is considered a budget airline. It's low cost because you…read morehave to spend extra on food, seats, and checked bags. The planes are yellow, has smaller seats, and leg room. I've read mixed reviews. My experience was a good one. We took a direct flight from Bradley Airport to South Florida. From beginning to end, the experience was great. The flights were comfortable. Why 5 stars? We had a lovely flight attendant, wish I got her name. My toddler was freaking out on a very early flight back home. He was tired and couldn't get comfortable so he was crying. She picked him up an rocked him to sleep for me, wow, talk about 5 star service. As a parent, we know how stressful it can be to fly with young kids. The flight going to Florida he was amazing but the flight back, it was too early and he was cranky. Thank you to this flight attendant for saving the day.