I shop at the longhorn location on an average of once a month, somedays just to buy the incense, and times I spend $50 to $100 a visit, perfect gifts. The last few months the new girl working the store, can never be found behind the counter, she's indifferent to the customers, almost annoyed by the customers asking questions. Just recently I tried to exchange an item for another of equal value along with wanting to purchase additional items and even though I had receipt and only purchased it the weekend before...she was rude and condescending. When I told her her logic for not wanting to do the exchange was moronic she refused me service and immediately picked up her phone to call security to have me thrown out of the store!! We all see the Karen videos, I am not a Karen. I calmly told her I won't be a part of antics and left the store! I WILL NEVER SHOP AT THAT STORE AGAIN!! read more