Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

The incompetence in this office is astounding. These people fumbled my trial lens order multiple…read moretimes. They called telling me to schedule a fitting since my trials had arrived a few weeks after my exam. Left work early to get there, just for them to tell me that they did not actually have them, and that they were never ordered. Then they said they had one side there. Then they said that both sets were actually on back order now. Lied 3 separate times about it. When I finally got my trials, I called to inform them that I'd like to finalize. Called about a month later to check on the status. They didn't return my call. Called back 3 weeks later just for them to tell me they indeed received the finalization request from me, but never actually ordered them. AND, that it could take 8 weeks to get to me. It'll be 6 months total trying to get some new contacts from these complete morons. These people and this office SUCK. Absolutely FUBAR. Wish ZERO STARS were an option. Worst part is that I was on my last set of contacts when my company changed insurance, so I was basically forced to go to this pathetic excuse of a facility. This definitely wouldn't even have happened at a Wal Mart clinic. I doubt these clowns even care. Will NEVER consider returning here. Nor should you. EVER.

I have gone to this clinic a few times now and everything was great up until my last visit. I…read morecompleted the initial check-in and assessment and was then put into an exam room towards the back of the office. I was basically ignored for about 45 minutes until someone opened the door and said oh, I didn't know you were waiting. They apparently lost me in the system, and no one came to do my eye exam. On a positive note, I was able to order glasses that worked out very well for me so I'm offering a mixed review.

At the time I was living nearby, and never really had a dedicated optometrist, so I checked the…read morereviews and thought- let's SEE what it's all about. Went in for an eye exam, and it was an extremely smooth process. The doc was extremely knowledgeable and even explained certain things about my eyes that no one has ever taken the time to do before. Other experiences I've had were all about getting you in and out as fast as they could, but not here. He took his time to explain what he was doing and why. I like that in a Doc. When I went to pick out my frames, my better half was not with me, and I typically always ask for her approval on something I liked. So, I went off the recommendation of the employee helping me (didn't grab his name). I tried several pairs on, and he said there was one that popped. Which was good because I liked it, but wasn't too sure. He said it was a a perfect fit and style for my noggin... so I went with it. Of course got all the upgrades, and let me tell you... I can't count on my toes and fingers, and yours too on how many compliments I got on these Holbrook Oakleys!! People loved it, my wife loved it, more importantly... I loved them! Overall, for my first experience with this place, it was a pleasant surprise and I found myself not dreading an eye exam and hunting for something I never am really satisfied with- until now. As always, Enjoy & Happy Sight Seeing!

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

6/18/2026: Kent Eye Clinic is awesome! Dr. Shri Yelgar is very knowledgeable, professional and very…read moreeasy to talk to. He listens and explains things so you understand. He's friendly and really cares about your eyes. Excellent Optometrist and the staff are excellent also. Great experience and great eye clinic!

Great experience at Kent Eye Clinic! My first time going to a non-chain eye doctor in over a…read moredecade. My appointments here were prompt and the reminder texts are helpful. Staff are friendly and helpful. No issues with my insurance unlike my experiences at the other chain eye clinic I used to frequent. Chance, the fitment/eye technician (not sure on the real title), is super friendly and helpful. Taught me a lot about frames and types of lenses they offer. Dr. Yelgar was very knowledgeable and helped answer all my questions. Very professional. My initial worry was that a non-chain clinic might not have a lot of eye glasses frames to select but I was thankfully wrong. They had brands ranging from Nike, Oakley, the bendable frames, Dragon, etc. I think the prices are decent, I don't have much experience though. Around $219 for my Oakley frames before insurance kicked in. I'd highly recommend this clinic! Nice and welcoming. Doesn't feel like you're being a nuisance being there, unlike my old eye clinic chain (it was America's Best in Tukwila, bleh).

We're never going elsewhere lol setting the appointment online is so much easier than any place…read moreI've tried. Customer service was great. The doctor is so kind and quick and is very good at explaining everything going on. Not only is he great with adults, but he's also great with kids. His family was there to help and they were the sweetest people. It's a nice homey feeling, but still professional. They have a little play place area in the waiting room which is so nice for kids waiting for their appointment. The place is nice, clean, and has a great selection of glasses and sunglasses. They make each customer feel valued and I am always about that. Any complaint about waiting time for glasses has nothing to do with the company. My man has state insurance and his glasses came within the next week. Absolutely recommend for any age!

Best place for eye care in Washington, hands down. See Saw has gone above and beyond for us so many…read moretimes I can't recommend them enough. They're friendly, flexible, and work with our budget. Definitely treat your eyes to a visit to See Saw.

I wanted to like this place and give it a great review but based on the misadventure I dealt with…read moreat my last visit I can't do that. The exam portion went well and the doctor took the time to explain everything to me very thoroughly. I greatly appreciated that. The problem came in with my frames. I used my annual VSP benefit and selected some Ray-Ban Meta AI glasses. Initially, I had to wait till they got the larger size frame in and was told that it was too big for my face. I tried on the smaller one and noticed that it pinched a little bit right behind my ears. It took almost 3 weeks to get the new glasses in and after I started wearing them for about a week, I noticed that they pinched too much and were too uncomfortable to wear for more than an hour at a time. I contacted the office and let them know that and I was not apprised of any exchange option or anything else. I am now out several hundred dollars and have a pair of glasses that I can't wear. Waiting for my benefits to kick in after the first of the year and then I'll be shopping for a new provider and glasses.

Wow! Can't tell from outside but inside is really nice and welcoming. From my first call to get…read moreappointment to time with Dr everything was easy and informative. Big selection of glasses, very happy to of found this place!

Very rude, unprofessional people. Kosnoski is nice but they don't know how to bill the insurance…read morecompanies. I have double coverage but they can't figure out how to bill both insurance companies? I had to do their work for them. Rude, unprofessional, short, curt and unknowledgeable about how to do their job!

Run the other way please. See all comments before going there. They bill and cant really explain…read more Had to spend a lot of time going back and forth. Customer service is also horrible.

Great friendly service! Even though they were extremely…read moreBusy, they had a speedy system and were able To get to everyone and made sure they were thorough. Very detailed oriented

Phone encounter: I was trying to see if my prescription was still valid…read more Pam answered the call, whom also had the worst phone etiquette. I understand you must've answered the question I had a million times, but please do not cut me off while I am talking. I did not appreciate the way i was responded. I am a loyal customer to Costco and a future patient with the optical dept. Pam needs re-training how to answer calls. I also work in the medical field... so if patients may have questions, specially pertaining to how to save a couple of bucks for lenses, help the member out nicely is the least you can do, Pam! Thank you for answering my question though, and yes you did save me a trip, but in the future, have the decency to be corteous enough over the phone. The gal on Saturday who had was professional and me was super helpful and even went above and beyond to write down a rough estimate on how much i needed to pay out of pocket. Now that is the Costco customer service! But having an employee like Pam just ruins the outlook of the optical team.

I had a really great experience here after a terrible and months long bad experience at…read moreLenscrafters. So I went to Cascade Vision center and it was awesome in every way. They told me I could get my prescription /exam redone by explaining to my provider what happened at other place. So I got a new covered exam. And the glasses came out really quick, did not have to wait 3 weeks. The prescription is great ...no issues. The dr was great, really good. The staff was awesome. Love the trending frames and glasses. Everyone was nice and helpful. And they were very careful with covid measures.

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.