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    East coast Pool Designs

    5.0 (1 review)
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    11 months ago

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    Diamond Pool & Spas

    Diamond Pool & Spas

    (6 reviews)

    Awful company ( 20 something years in business means nothing). Horrible owner good bs salesman (…read moreScott Jarvis will even threaten you). I think Scott told us our project was going south quick about 10 different occasions . Threatened to seal our stamped concrete before color was added. You can't even talk to him without him having little temper tantrums. Terrible workmanship ( looks good from the outside but it's like buying a nice looking car with a screwed up motor). Don't walk but run from this company. We are learning the hard way.

    Thanks Scott, your a man of you word. 15 years ago a unnamed…read morepool company was changing the liner in my in ground pool and took 3 day to do it. When they started filling the pool the whole thing collapsed. To make matters worse the company went bankrupt the next day and opened under a new name. After speaking with a few pool dealers about a new pool, my main concern was that the pool would never collapse again. Scott showed me a hard wall product that has reinforced sides sent in cement. He took the time to explain how the construction of it works & sold me on the idea. 15 years later over the winter my 10 year liner gave up. (next time I'll replace it in 10 years instead of waiting) Not sure how long the water level was less than half but when I pulled the security cover off, the pool walls did not move. Contacted Diamond Pools & they were here in few days to install the new liner I picked out. Thanks for the great install & products when you installed my pool!! It is nice to know there are still people that take pride in their work.

    Niagara Pools & Spas

    Niagara Pools & Spas

    (16 reviews)

    We recently purchased the Jacuzzi J-495 6-person spa from Niagara Pools and Spa, and the entire…read moreexperience was outstanding. Our salesperson, Louise, was absolutely top-notch -- incredibly knowledgeable about every detail of the Jacuzzi's features and functionality. She patiently answered all our questions and guided us through each step of the process, from purchase to delivery, with professionalism and care. Her communication was clear, timely, and reassuring, making the whole experience seamless. We couldn't be happier with our new spa and highly recommend both the product and Louise's exceptional service!

    I needed a spider gasket for my pool filter. I asked the young gentleman at front desk if he had…read moreone and he said ,"Yes, we carry those." I see him talking to someone in office, he then comes back and tells me the person in office said get one on Amazon. I then tell him to please get the person to give me info on part so I know what to order and again he's talking to the person in office but not coming back to me. After a few minutes, I left. I Understand you may not have a part in stock but I purchased a $25,000 in ground pool from this store and expected some guidance. I brought the top assembly with part number in so I can get quick info on what to order since they installed this themselves. The young man at counter was polite but the person in office totally blew me off when the young man behind counter asked him to help me. Will not purchase another product from here ever!!! Horrible customer service to someone who spent over $25,000 to Niagara pools!!!!

    East coast Pool Designs - poolservice - Updated May 2026

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