They ran out of cars and left me stranded. Still no refund. I had a baby with me. Don't rent from there

You'll regret every second, every penny! Beware. Basically a car rental scam. Ok ok prices are descent. Customer service unbelievably rude, unprofessional, slow, on the phone, attitudes, etc. When I first got to Easirent it was 100+ degrees outside. It's packed inside and everyone is complaining. The wait is long because one of the computer systems had went down. Ok fine... it was unfortunate but things happen. It took over 3 hours until I could get my reservation processed. They instruct me to go outside and someone will meet me out there to get vehicle. A woman pulls up in a red Kia to return vehicle. She gets out they look inside then come to me and say "keys are inside". Appalled is an understatement. I say "aren't you all going to clean it" he says I don't know why she told me to give this to you. He then proceeds to talk to manager (Kanika). She approaches me with an attitude saying "what's the problem? you don't want the car?" . At this point I had no choice. I could not get a refund and we had been waiting for hours. I respond "it's fine, can I get your name." I was told Kanika. Furthermore the lady who just returned it approaches me and says "I literally just brought this back and they didn't even assess it, clean it or anything" She stated she is going to miss her flight along with others who are waiting to catch shuttle service to take them to airport but Easirent did not care about people's timeframes. I realized after leaving I never received any paperwork about car or my contract to rent it. I turned all the way around to get paperwork and was told "we email that and just haven't had time to process it yet". Thankfully I didn't get pulled over in a car with no documentation. To top it all off I have been charged $149 since I've returned car and have no idea why? I'm upset I didn't read reviews prior to utilizing this "company" I'd give this negative stars if I could. I've utilized cost friendly car rental places before and have never felt like I was in a comedy horror film. It was a nightmare, you would have to chuckle from time to time. Do not do it to yourself. Saving a few bucks isn't always the best. How are these people even a legit company? read more

Booked thru priceline. Advertising as unlimited mileage when you book, got there and the rude black lady at the counter was charging for unlimited mileage. Spent twice on lyft to get national car rental. read more

Do Not Rent here its been 23 days and they still have not returned my 500$ deposi!!! I have reached out to the office I have sent emails and NO response! read more

Place is Shady! Booked through Expedia showed up and they wanted to charge me and additional 231 dollars and a $500 deposit. No thank you. This was at Hobby Airport location. Horrible. Do not go! read more

booked a car through priceline. showed up. was there with about 13 other people, no cars available. no courtesy email. no notice. would never ever recccomend this trash rental car company. completely ruined my plans for the night. please do not ever use this agency read more

A week before arriving at Las Vegas I reserved a rental car from Easirent through Expedia. As I arrived at the airport around midnight when the Easirent office was closed, I got a taxi to the hotel and the next morning again got a taxi to their office. That was the first inconvenience that I had to swallow to get a relatively cheap rental. I was at the Easirent location (old dirty trailer in the middle of nowhere, 6 miles south of the Strip) at 8:30 am, so luckily I was the first in line. The process for getting the car was long and tedious. They were asking for many things and then they shocked me with the fact that I had to pay almost double to drive the car out of Nevada. As Las Vegas is in the corner of Nevada, it means that almost any out-of-city drive would be out-of-state. My original cost was $453 and I had to pay additional $277 for out-of-state driving!!! Their web-site (not Expedia!) has a mention typed with small font of some fee for out-of-state driving, but it doesn't say how high it is! The car I got was in relatively good shape, not bad inside, but really dirty from outside. Also, it didn't have any washer fluid in it. When I asked the guy at the garage to fill the washer tank he only put less than a quart in it. He said: "If I pour a full gallon for you, I won't have for the other cars!". The returning at 9:30 pm wasn't that bad, but again too far from the airport. A week after I returned the car, there was one more big surprise: all the tolls that I had to pay had an additional FINE FEE of of 3 x $25 plus tax. I ended up paying $85 on top of my $30 tolls! Absolute rip-off! I'll definitely never rent a car again from Easirent and I will inform Expedia that with their business deal, they are supporting a disgraceful company that is indirectly ruining their reptation. Please, stay away Easirent - Las Vegas. It's very inconvenient and you'll end up paying more at the end. I was lucky that I got a decent vehicle, probably because if I was there really early in the morning, but almost all the rest was a bad experience. read more

The absolute WORST car rental (or ATTEMPTED car rental, I should say) ever! These people are dishonest and nasty to deal with. They try to force liability insurance insisting it is required by state law in Florida (it most definitely is NOT - just Google it) and it is next to impossible to reach their national support. I was told there were no supervisors and that they had all left more than an hour before their 7 p.m. closing time. AVOID AT ALL COSTS. read more

Should be zero stars!! where to start?? We picked up a car at Hobby airport for a return at IAH airport. The first location is down a alley way and the building is not well maintained at all. Bathroom didn't work and they expected you to stay there for at least 3 hours. I almost feel out of the waiting chairs do to poor quality. Second thing, we got there and our car was not there or ready to rent and on top of that , there was 6 of us there waiting for a rental car. Here is whats funny, I went to the desk to ask if there was a upgrade available because I wasn't gonna waste my vacation sitting at a car rental facility with very lazy and rude workers. At this point, manically 4 cars were ready to be rented. A little suspicious to me! (Money scam for sure) The third thing is they gave us no rental agreement when we checked out and they said one would be emailed to us. 6 hours later we had to call and get one from the corporate offices. Further more, I don't know if this company hire's people that don't care, are extremely lazy, and/or board line thief's! whatever their company policy is, it's a joke!! read more

This company truly deserves a zero or negative star. By far the worst car rental experience we have ever had! This place will nickel and dime you for everything with little to no compassion or customer service to speak of. Our flight was delayed for a few hours and we tried contacting the local office to advise to no avail with either no one picking up the phone or when they did, they placed us on indefinite hold. When we finally arrived, the rental agent stated that it is their policy to charge their customer for late pick up, something we have never experienced with other companies. She reluctantly removed the charge and when she noticed our rental was one-way, she told her colleague "don't give them the nicer car bc it's not coming back to us"... seriously?? Did we just hear them say that? The 2 of them went back and forth about which car they should give us as we wait for their deliberation. Meanwhile, we see another customer waiting and waiting for someone to address him with no acknowledgement from either and when they finally did, they told that customer "you should've said something! We didn't know what you were doing just standing there?" Again...speechless...seriously?? They pre-charge the full amount of our rental regardless of whether we return the vehicle earlier or need to amend our rental duration, once again something that other companies will always prorate and go by actual rental use. Then come the part where they ask us for our DL info...the rental agent took our DL to record the information, failed to return it back to us and unfortunately we didn't notice it was missing until days later. When we called to inquire which by this point we were already in a different city, they simply said "yes we have it, we have a new employee in training and he forgot to give it back to you", with no apology or attempt to make things right. They even refused to mail it back to us at our hotel unless we paid for shipping and insisted that they will not mail it to us via regular US mail (something that we were willing to authorize) and required us to pay for rush shipping. All in all, this was a nightmare rental experience. We only have 2 words...NEVER AGAIN. read more

My experience with Easirent was absolutely horrible. When I walked in, there was a long line and there has been people who were waiting for over three hours. My reservations were at 12:00 PM and I checked in around that time. I did not get a car until 3:00 PM. While I was waiting three hours for my car, I witness many of the workers arguing with the customers who have also spent 3+ hours waiting for a car. The worker also told me the wrong information. I added insurance and with the car and insurance the total was around $180. I received my receipt, and they charged me for $247.54. If I have a reservation at 12:00 PM, there should be no reason as to why I had to wait three hours for a car and on top of that being told the wrong information and paying extra for unprofessional and disorganized reservations. This was my first time renting from Easirent and it WILL be my last. read more

We didn't have any of the issues that I am reading on this website. We did however have a really bad car. Our car was a white Jeep Compass with the plate number ISG S52 (FL), if you are given this car be sure to look at the tires and the size of tires. We had three tires the same size and one tire that was larger. We didn't really drive too far but when we did, this tire situation threw us all over our lane. Additionally we had to put air in one tire to return it to the location. I thought all of the employees were nice and we never waited very long for anyone to help us. I think this is like a lot of places that are needing workers. read more

Worst rental service I've ever used. Waited over an hour even though I had a reservation and when I went to return the car the office was closed and the shuttle was not operating even though the website stated they were open at 8am on Saturdays I had to Uber back to the airport. read more

I just arrived at Houston Hobby airport and called for the shuttle. I was told they can pick me up but they don't have any cars available now. I asked if they knew when they would have cars and they said no. I asked if they would have cars tonight and they said no and that they would be closing soon. I asked if there is something that can be done about this because I reserved months ago and now I have no car and they said no. So now I'm just stuck at the airport trying to figure out what to do. Leaving customers stranded while they are away from home is a pretty awful way to run a business. I definitely will never use easirent again and wouldn't recommend anyone else take the risk either. read more

DO NOT USE THIS COMPANY. They don't even have a business front they are out of a conference room in a hotel.... 8minute by car FROM the airport. I had to pay a uber JUST TO GET TO THE CAR IVE ALREADY PAID FOR. Save yourself three hours of hell and DO NOT EVER USE THIS COMPANY. read more

The only reason I'm giving it a 1 star is because I had to in order to comment! Please beware!!!! DO NOT and I repeat, DO NOT rent from them! They took my 500.00 deposit then charged my card again 2 weeks after renting the car for tolls when I was no where near tolls! I was in a Country town no freeways yet long tolls!!!! They only assumed because they called my rental local. Scammers but I am fighting them! I never was given any sort of rental agreement at all! Please don't be desperate to rent from here like I was. I had a funeral to attend and had no other choice! read more

WORST possible service. The Customer Service email address failed: us.helpline@easirent.com I was promised a response from Regional Management and I didn't even get a call back. This is by far the WORST car rental experience EVER! The lady at the EasiRent front desk never told me her name nor introduced her to me, she spoke way too fast for me, which I told her THREE TIMES. After the third time I politely asked her to please speak slower. Instead of speaking slower, she asked another customer in a sharp tone: "Do I talk too fast?", which seemed totally Not professional to me. The male customer was shocked and didn't respond. Then, she read something on a screen, again too fast. When I told her that she spoke too fast, she asked a coworker to read that to me, saying: "She can't read this. Can you read this for her?" That was VERY rude and disrespectful, calling me illiterate. I had a reservation for a Mid-Size car. I was assigned a Malibu with a navigation system that did Not connect to any cell phone. For over 30 minutes I tried to solve that myself. 2 worker men were around me. Most of the time they were not delivering cars, were talking and smoking. None of them offered me any help. I went to the front desk, trying to get help. The lady who did not introduce herself to me was too busy putting a chair together and didn't ask me if she could help me. After about 15 minutes, I asked for help, she told the men to help me. Both men couldn't connect any cell phone to the car, so the second gentleman gave me a similar size car. When I was going to drive out, the lady from front desk came out, told me he gave me a wrong car and she would give me a KIA Forte, which is not a mid-size car but a Compact car. I accepted because I had already been there too long. After making me wait more than 30 minutes, I was forced to take a KIA Rio, which is Not a mid-size car, like what I had reserved, but a subcompact. Why was I forced? After being there for over THREE HOURS, I felt exhausted and was not even thinking properly. The front desk lady told me she had already given me two cars that were larger than what I had reserved, she could not give me the KIA Forte she had promised me and the only option I had was taking the KIA Rio or wait even longer. Again, I was not thinking straight because I was exhausted, so I took the car. Once I drove for a while, I checked my reservation, noticed the reservation was for a Mid-size car, Not a subcompact, asked myself: What are the two cars they gave me that are larger than what I reserved? None!, I was not even given the car size that I reserved, so I called. The front desk lady told me in a tone that was sharp and Not kind: "You accepted it. What else do you want?" Again, she was Rude. This is NOT what you expect from a business that knows about Customer Service. I told her that at least I expected to be charged the fee for the smaller car I was given, instead of the mid-size fee. She told me that was Not an option. The KIA Rio did not have the tank full of gas. The Malibu was totally wet and all the windows were super dirty outside and inside. All the windows of the KIA Rio also were super dirty outside and inside. Again, this is the first time this happens to me EVER. Another customer's car was so dirty, she refused to accept it and they had to wash it. The other lady from the front desk was respectful and nice. The lady who gave me the car was also nice and requested a gentleman to clean the windows from the outside. The gentleman did not clean the side mirrors, that are So important for safety. I explained to the third lady what I explained before, that when I did the reservation, I was offered Two options: I chose the Option to change or cancel the reservation and pay a higher price per day, Just in case something unexpected happened. Something unexpected happened, so I called and explained that. I was told to change the reservation using the app or the website. I tried and neither the app nor the website allowed me to change the reservation pickup time. I got there later than the reservation time and I was charged a late fee. No grace period was explained or granted to me. I explained what happened and requested the late fee to be waived. The lady who was rude told me she couldn't do anything because I reserved through an app. I called the app. They told me the late fee was charged by the car rental company. I respectfully requested to speak with her Manager. She told me the Manager was not there and she could only email her. While the Long time I was waiting for getting the car, for another customer this lady called the Manager, so when the KIA Rio situation happened, I asked her to call the Manager. She was hesitant to do so. I finally spoke with the Manager 3 days after that. She told me she would contact Regional Management and call me. She didn't. When I called today to the branch and Customer Service, I was told Supervisor /Manager was out. WORST SERVICE EVER read more

worst car rental place ever.... be prepared to give 500 more at counter and no unlimited miles even tho you book it that way. total scam and no matter who you call all cant speak english. they say even tho it says something on their page you book from its not their fault its not true. read more

Go with a mainstream rental service, it will be cheaper. If you do not have a return flight there is no unlimited mileage which costs more than the daily rental of the car, their insurance rates are insane at more than double the daily rental of the car, and you cannot get a pro-rated refund if you return early. Biggest waste of money. read more

do not ever use this company ever . worst company ever.scammers and liars and crooks. still have my deposit and it's day 16 i've called 5 times to only be connected to a call center over seas and after being on hold each time for over an hour to only be lied to and tell me my deposit has not been released yet but will be that night. 6 days ago still nothing after calling everyday.this is off site feom the airport. that should been my first thought of not using this place. terrible place,scammers and liars. read more

Do not rent from this company. First of all, you have to take the shuttle from the airport to the Springhill Marriot on JFK blvd to pick up and drop off car. Not the 15840 address. It took over 1 1/2 hours to pick up my car. When I get my car, it was filthy, a cracked windshield and not even a full tank of gas and no windshield washer fluid. They did not go over the car with me at all to do a once over or give me one of those little sheets to do damage markups When I pick up a car. When I drop it off, I get no type of receipt or anything to drop off my car. They could charge me with anything they wanted to if they so choose. I would have to fight My credit card company to not pay if they were to fraudulently charge me for stuff. if I could give them negative stars I would. Lesson learned from me and at least five other people that were there around the same time as I was to pick up a rental car from this company. We are all giving them a poor review. Do not rent from this company. read more

My experience with Easirent was a nightmare! I was under the impression that I was renting a decently kept automobile at a very good rate. Upon checking in, I learned that the rate I thought I had was not the case, due to the "fine print" that stated I had to pay mileage if I did not have a flight out of George Bush Airport. This oversight on my part (details of which could have easily been stated in plain language on the site where "unlimited milegage" was advertised) doubled the amount due--- STRIKE ONE! Even though, that was disappointing, I was willing to overlook the price increase since I could save on parking by leaving my car at the rental site at no additional cost. When the rent car was brought to me, I immediately noticed an obvious discoloration in the paint on the driver's side and commented that I needed to inspect the entire car for other damages while in the presence of the employee; he assured me (and even showed me on the diagram) that he had marked damages all around the car----STRIKE TWO! When I got in the car, I noticed small pieces of debris in the driver's seat, but again was willing to overlook minor details. I drove the rent car around to my parked car to transfer luggage. When I walked around on the passenger's side, I was absolutely shocked to see the front fender disconnected from the body of the car. Suddenly, it was crystal clear as to why I was discouraged from inspecting the car in front of the employee who brought me the car---STRIKE THREE! Needless to say, that deal was terminated on the spot and I vowed never, ever in this lifetime, to even think about renting from Easirent!!! Poor business practices! Three strikes, you're out!!! read more

The Houston IAH Airport office location is extremely unprofessional and unprepared. Even though I had a reservation, they refused to communicate with me and kept me and my two senior citizen parents waiting for OVER an hour with again...no communication on the status. I was so frustrated that I had to order an Uber to the car rental center for Houston IAH Airport. The experience at Enterprise was like night and day compared to Easirent! THEN we had to wait for over 15 minutes for the shuttle to arrive at the airport! PLEASE don't use this company! read more

If I could give 0 stars I would... no airport representatives. You have to call for a shuttle as they don't come on their own like very single company there. Called for 30 mins non stop upon arrival no one answers for 30 mins then by the grace of god some one decided to actually work and pick up the phone. Will never book here again not worth the hassle. read more

As long as you don't expect them to have the car available at your scheduled time you'll be fine. If you get it within an hour of your requested time you're lucky. Other than that (which is the whole point of their business) the staff is friendly. Hopefully that makes up for your lost time. read more

Do not use this company! I opted to use cause best price... and what a mistake.... started with being transporated from IAH to a hotel nearby via shuttle... which I thought odd but ok... then instructed to go to specific room in the hotel (hotel conference room converted to their operations room) where I sat for 45 min and overheard several conversations from irate customers for various issues. ... then I started reading reviews (which I realize now should have done b4)...my gut said abort while you still can.... so that's what I did... I didn't prepay so was able to...thank goodness... I took the shuttle back to the airport and went with National and had an amazing experience... but I can never get back those 3 hours this ordeal ended up being so I wanted others to be aware... this company is horrible and nothing easi about it! read more

Terrible experience. Waited over an hour to get a car. We were trying to make it to an engagement and they did absolutely nothing to accommodate or hurry the process. We asked if there was anything they could do and there was no humanity in their response. I understand if there's nothing they can do.. but at least be sympathetic or TRY to be helpful. I fly and rent car multiple times per month, and have never experienced such service in all my travels. Unfortunately a family member booked this so it was not my choice but avoid at all costs. Busted and low budget. You get what you pay for. read more

Most of my experience was bad. I will never use Easirent again. Priceline NEEDS to make sure it's very clear that you are not heading to the main rental car center. They wanted me to take the Marriot Courtyard shuttle to this Easirent place in a Marriott branded hotel. I waited for over 30 min and the shuttle never came so after flying all day I had to get an UBER 2 1/2 miles to the place ($20). Then the process took almost an hour once I was there and the car they rented me was clean on the inside but filthy on the outside and one of the windows had grease or something all over it. And it cost almost $500 for 4 days, not worth it for the price and experience. The 2 guys running the pick up had no sense of urgency either, took like 20 min with the guy before me too check out his car. Then like another 15 for me. I was so pissed when I left and I'm a avid traveler and nothing like this has ever happened to me. Then no communication from the lady renting me the car about the return process. So I showed up at 3AM to drop of the car and there in no shuttle until 5 AM, at least I was able to drop the keys at the front desk. So I had to take another UBER back to the airport ($20). It's a good concept for being able to rent from a hotel but just poor service and execution. The people working here are very unfriendly and need to get a lesson in customer service. read more

The price is fair but you get what you pay for. You will wait a long time to check in and to get your car. There was one woman working the desk who was working as quickly as possible, but the company's system is just really inefficient read more

if I could give it a zero I would. This rental service is horrible! Run away- do not rent here. I was on time to pickup my car ( the agreed upon time) and it took me 2 hours to receive my car. The desk clerk would not rent me a car because I did not have my full insurance policy as proof of insured. I had my current proof of insurance card but that wasn't enough. I have rented many places and never had this occur. Since I couldn't produce this paperwork I was charged $39 extra per day. Because it was Saturday, I offered to purchase their insurance for 2 days and return with my policy on Monday. I was informed that this would not be acceptable. After an hour and a half of this malarkey, my car was still not ready! After 6 times of 5 more minutes I finally got my car. It was wet and beat up and it was difficult to see what damage may be there with the wet shine. I videoed it and got grief from the man who wanted me to sign a paper showing zero damages on the car. We walked around the car and he marked things at my insistence. I have never been treated so rudely or minimized so badly by a rental company. read more

terrible service we had q long wait to get told our car was over booked and it was our fault and it was to smelly in the car if I food I would give them zero stars read more

Terrible experience at this rental location (SpringHill Marriott - Houston). I had an 11 am pick up but didn't get a car until 3 pm. When I arrived there were 10-12 people ahead of me also waiting. It didn't make any sense! Some staff were working to help customers but others were sitting talking/laughing with one another when they could've been getting people out of there. Several of us customers watched a young worker, Anthony (Tony) give a car to these young ladies who came long after we did. When I addressed him stating he was wrong for doing that we entered a heated back and forth debate. He was rude, disrespectful and more importantly needs customer service training. Needless to say, because of the shenanigans at this location I was late for the funeral I needed to be at. Of course mentioning this to them didn't do any good! This place was chaotic and discombobulated. Even the manager, Melanie, didn't seem to care how things were operating there! DEFINITELY will never rent here again! read more

Terrible! One guy has already waited 3 hours for his car. We gave up. They do not have the cars to honor reservations.

this company wastes hours of your time the shuttle only comes once an hour if your lucky and the drive was a jerk that talked in his phone with it to his ear. never again read more

Worst Experience ever!!! First off they are not 24hrs as they portray. I spent over $150 in uber rides making multiple attempts to pick up my rental. Showed back up at 8am and the person opening decided not to show up to work, waited over an hour before i had to leave and just to find another car, Just do yourself a favor and eat the 30 bucks you will save using this joke of a company. read more

Booked this as a package deal through Priceline with our airline flights. Waited for quite a while to get the shuttle to the hotel and was directed to a room that was being used for the rentals. Our group had 3 rentals to pick up. There were already 3 people waiting for their cars. When it was finally our turn after waiting close to 1 hour we were told there were no cars available and it would be another 40 minutes. Told other members of our group to go ahead and we would catch up. The lady then said we have a vehicle with body damage that you can have and we would have free gas which only means we could bring it back with one gallon in it which we accepted to be able to get in our way. Imagine our surprise when the car had less than 1/4 of a tank to begin with. So 110 miles later we were getting gas. The side of the back bumper had silver duct tape on it. We got on our way and 2 hours into the trip the tape didn't hold and the bumper was coming off. We ended up buying heavier black duct tape to hold it on. Called the company to complain and they said we could bring the car in and have it replaced. We were already 3 hours away by then so that was out of the question. The last day of our vacation we put more duct tape on the vehicle and my brother in law actually used a zip tie to rig it up. Turned the car in with 1/2 tank of gas as there is no way we were driving in Houston traffic with less than 1/4. Talked with Brandon about getting compensation. He typed info into computer and on his cell phone. Said his manager Lydia told me to contact customer service. I also asked for Lydia's phone # and he wrote that down. Showed the 3 people waiting for a vehicle a picture of the vehicle we had and told them NOT to take this vehicle if offered to them. 8 calls to customer service with no answer. Finally got through and they can't do anything only branch manager. Called Lydia's # and received a recording it is a vacant #. Called Houston branch and person there said Lydia wasn't in but she would call me. Called again today and person there didn't know if Lydia would be in today or even this week. Pretty sure I will not hear from Lydia. AVOID THIS COMPANY!! read more

This was the absolute worst rental experience I've had in my life. We had a horrible experience at the IAH location. We booked through the website and everything on the website made it seem as if all we had to do was pick up the car and pay for it. We made an appointment to go pick up the rental and when we got there, our appointment time was not honored as we had to wait two and a half hours to be serviced. not to mention checking in online on the way to the appointment, on the QR code when we got there, then signing our name on a paper list. there was nothing smooth or easy about the situation, and to make matters worse, when we finally got the car, there was other people's trash under the seats and random receipt papers in the car. The dashboard said the car needed an oil change. Employees were very unprofessional and not very knowledgeable about their jobs. The employee relayed incorrect information to us, which caused us to not be able to extend our rental which caused us even more issues. read more