Bad customer service. Long lines. I'm currently trying to get in touch with some AT THE LOCATION and it is impossible. All AVIS phone numbers just lead to an international call center. And they just give you the number to contact this specific AVIS and it leads back to a call center. I've been trying to simply get a receipt from these people for an hour now. Absolutely atrocious and trash business from AVIS. Should be able to call the freaking desk there. No cares about their customers at all. Seems like their business model as an entire company is to be horrible and then be impossible to contact intentionally. Never renting AVIS again. Be better. read more

Oh how the mighty have fallen. Correct me if I'm wrong, but I always thought Avis was one of the top tier car rental companies. I've dealt with this location before. It used to be alright. Now I see they have joined forces with Budget and Payless and I feel like the service reflects that of a low budget rental company. Getting in and out is annoying. Only rentals or shuttles can drive in. If you are getting dropped off or picked up, your ride has to wait outside where there are tons of no parking signs. The staff here mostly all have an attitude. Good luck complaining about anything because they will just roll their eyes and you and say there is nothing they can do. My last rental was a 12 passenger van for a family trip. Online it says a Ford Transit or similar. They get you with that similar part. I've rented many Transits. They're spacious and have all the modern things like an auxiliary port and a screen display for Apple play or whatever you use. What I got was what felt like an old Chevy creeper van. So old, they had cigarette lighters. There was nothing to plug in a phone or even a Bluetooth connection. Just a radio, not even a CD player. I walked right back into the office to ask for something else and they just basically laughed at me and said I have no other options. The vehicle also had alot of physical wear on tear on the outside and well as inside. Did it get us from point A to point B? Yes. But I expect a newer vehicle when renting. I will do my best to stay clear of any Avis Rent A Cars in the future. This location especially. On to the next! read more

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Returning a car to HOU (William P. Hobby Airport) in Houston, Texas... After hours, this off-site rental car company shuts its entrance and places a directional sign for car returns. I went around the block to look for the after-hours entrance, but there was none. Luckily, I saw a worker at the exit and he called to me to go in the out. Okay... there were no spikes on the ground to damage the tires... The worker gave me instructions as to where to drive the car and what direction to face it. The shuttle was ready to take me to the airport (HOU). I remembered to leave the keys in the car! The driver of the shuttle said I could have returned the car to IAH and paid around $30 for the change of location fee instead of paying $50+ for Lyft between HOU and IAH... arg! He was very helpful in telling me that Area 5 for Lyft pick-up at HOU is three lanes over and to the right. Thank you! Darn! I can still learn... LOL! read more

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Customer service is terrible. 3 very heavy set woman who look like they would rather be anywhere else. They are not efficient in service. People been standing around for more then 39 mins. Communication between the front counter and the other employees is terrible. Definitely do not recommend ever. read more

Avis Rent A Car - Only a couple people might actually work. - Car Rental Near Me - Houston, Texas

This was one of the most efficient rentals so far. Team was awesome. The driver from the airport was great as well. read more

Avis Rent A Car - Car Rental Near Me - Houston, Texas

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Follow travelers. If you have 2 hrs to burn so you can rent a car from this location. Even with a confirmed reservation. Spoke with a shift manager and was informed this is a union location so as a shift manager they cannot help. Stay away from this location. read more

Avis Rent A Car - Unionized location. - Car Rental Near Me - Houston, Texas

This location is an absolute disgrace! I arrived at 10am on a Thursday to pickup a one way car rental. The AVIS location looks like it was built in the early 1980s and is offsite of Hobby Airport. Upon arrival there were 20-30 people in line with 2-3 people working (extremely hard I may say) at the counter. One employee tried to rearrange the line so it didn't block the door. The manager (rather than trying to assist or support her staff) closed her office door never to appear for the next 45 minutes. The main issue here are systems. I was at the counter at least 20 minutes extra because they had trouble finding me a car (I made my reservation at least six weeks in advance and it was a full size car, nothing unique). I waited over two hours from the time I got in line until I was leaving the lot. This seems to be commonplace at this location. I would highly encourage AVIS to review the management here because the counter staff seemed to be doing their best with no support. There are no instances in which I'd rent a car from here again. read more

I was charged toll package at $13.95 a day. $148 total, despite I clearly stated I did not want it when checkin. I wrote to customer service, but no response in one week. They push you services you don't need and pretend it was clients fault. read more

I read the reviews the night before and prayed all night. I can honestly say I had a great experience renting with Avis here at Hobby airport. It was easy and convenient. I landed at 5am on Friday and was in my rental car by 6:30am with no issues. The car I had was practically new with only 6,400 miles on it. It was great on gas. It got me from point A to B. I brought it back on the same amount of gas they gave me. The credit card hold has been released back to my credit card. I had prepaid for my car to save a little bit. I think that's the best way to go nowadays. Thank you Avis for making my car rental experience stress free. read more

Our experience with renting from AVIS at Houston Hobby Airport July 31 to August 4, 2025 Our reservation was for a Standard Elite SUV Jeep Grand Cherokee Limited or similar What we received was a Mazda CX90 Standard SUV that wasn't ready to be rented. First off when we got in the car, it only had ¾ tank of gas. And a warning that LOW ON WINDSHIELD WASHER FLUID. I pulled up to the pumps and asked to have the washer fluid filled, and the gas tank filled. I wasn't fast enough to get the pic of the fluid warning (he put in plain water!!!) but I was fast enough to get a pic of the gas tank. There was also a Warning that Service is due. Sorry about reflection, they were holding their phones to add extra light. And I think the outline is my phone's reflection. So, we left. Driving in the dark it was very hard to see out of the mirrors. So I pulled over and used my bottled water to clean both front side windows inside and out, both mirrors and the inside rear-view mirror. MUCH BETTER. I then took pictures of the dirt on the headlights, windshield, and rear window as examples of the condition of the car provided by AVIS. Notice the rear wiper blade fraying. Again, sorry for phone flash reflection Also, I noticed the right (passenger side rear tire) If I knew if the total dilapidated condition of this car, I would have INSISTED for something better!! The next morning (Friday about 930 local time) I was starting the car to go to the grocery for some things we needed. And upon opening the door, was hit by the unmistakable odor of cigarette smoke. I have never smoked, and neither has my wife nor her brother nor sister. With the A/C being on high when the car was brought to us, we didn't smell the smoke. I immediately called AVIS corporation and created a case to make sure I wasn't charged for the $450.00 cleaning fee for smoking in the car. Saturday evening upon returning from the birthday party we came to attend, there was a flashing on the dashboard 'stating that the smart key could not be detected, then it began to flash, we moved the key close to the dash, but the red flashing continued. We went and bought a new battery for the Key Fob. That stopped the flashing. NO ONE AT AVIS HOUSTON HOBBY EVEN LOOKED AT THE CAR BEFORE IT WAS ASSIGNED TO US!!!!! PICS didn't copy over. read more

Avis at Hobby Airport Houston is the WORST rental experience I've ever had. - I was forced to wait over 3 HOURS for my car - completely unacceptable. - The representative was rude, aggressive, and even yelled at me. - At the beginning I was offered a filthy, old Tesla Model 3 that looked like it hadn't been cleaned in months. I have pictures to prove it. - The lack of professionalism was shocking - not a single apology, even from the manager. This location clearly does not care about customers, cleanliness, or basic respect. If you value your time and sanity, DO NOT rent from Avis at Hobby Airport. Go anywhere else. read more

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The only reason I gave them one star is I could not give them zero. I have had two incidents in a row with them. First I reserved a gas powered Sedan. I reserved it about two weeks before my trip. When I arrived at the center to pick up my car they said sorry we don't have any gas cars right now we only have electric. I had to spend several hours of my vacation just sitting in a Buccees parking lot charging my car instead of spending quality time with my fiance. The second incident was even worse. Not only did they not have the car I reserved, but they didn't have a single car of any kind to give me and just said sorry come back tomorrow and maybe we will have something. I wasn't the only one they told this to, there were about ten people who were in the same boat as me. The point of a reservation is they keep the car for you. I guess it works out well that I am from Vegas because if you make a reservation here you are taking a big gamble. read more

Writing this as I am an hour into the Avis line and not moving. One person working. Yep ONE! It's Thanksgiving week. I have three kids with me and they have no staff. Ridiculous. I'm not even near the front. In addition to this the shuttle driver didn't even offer to help me and my three small children with our bags. I totally get not wanting to lift something heavy, but we only had carryons and not even a helping hand. He just stared at us and looked annoyed. Also didn't offer to help the elderly women getting on after us. What a nightmare situation. Go anywhere else but here. I don't even know if I'll get a car at this point. Almost 11pm. Been in line since 9:30 and not moving...horrible experience all around! read more

Take pictures when you rent from Avis. Avis Car Rental is not what it was. I have been renting cars at Avis, almost exclusively, since 1976. I have had Preferred status since 1977. In October 2025 I rented a car for nine (9) days. Picked it up in Dallas and returned it in Houston. After returning from the trip, I received an email with my e-statement (the bill). When I made the reservation, the estimated cost was $424.72. The bill was for $8,977.70. It seems Avis had lost the vehicle information and didn't know what the milage was on the car when I picked it up. When I dropped it off it had 27,695 miles on the odometer. Not knowing the Out milage, Avis charged me milage based on the last record they could find. They charged me for 27,194 miles. Given the number of days I had the car, and the milage Avis charged me for, I would have had to drive the car at a speed of almost 126 miles per hour from the moment I picked it up to the moment I returned it. No stopping for gas, or food, or even sleep. After a lengthy discussion with AVIS Customer Service they gave in and charged me a reasonable number of miles based upon where I actually had driven the car. Thank you. Final bill, $564.06. But it gets better. December 15, 2025, I receive a subsequent bill from Avis associated with this rental. This one was for a cleaning fee for returning the car with excessive interior dirt and trash. I always make it a point to clean out rental cars before returning it to ensure I don't get hit with a cleaning fee. This additional bill caused another call to Avis Customer Service. Upon reviewing the photos, it was determined that the car had been driven another 80 miles after I had returned it. Avis Customer Service could determine who had used the car. Given the obvious use by someone else, Avis waived the cleaning fee. My recommendation is that when you rent a car, take pictures. Take pictures of the outside and inside. Take a picture of the dash with the milage. Do this when you pick it up and when you drop it off. read more

This location almost never has any vehicles, because the ones no one wants like huge trucks or transport vans. After I pre-paid for my booking, they still didn't hold the car I booked for me. I paid online for a full size car for 3 days. When I got to the counter, I was told that they only have minivans, transport vans, and pick up trucks. I am not a huge fan of driving large vehicles or wasting gas on roadtrips so I was not pleased. I asked if they could offer any other vehicle because I clearly saw many cars or atleast SUVs that were sitting on the lot or were waiting to be cleaned. I even asked if I can wait for a car to be cleaned. They even gave a Tesla to the women right before me when she had booked a full size car as well. When I asked if they have any electric vehicles. I was told that they are sold out. They also mentioned that the ones I see on the lot are reserved for other people. When they didn't hold the full size car I reserved (after I already paid), I am not sure how they are holding vehicles for others. I am very disappointed in their service and will not be prepaying for a car here again. They don't even offer refunds if they don't have the car you booked and force you to take whatever car is available. I had to take a minivan since I was told to either take it or move to the side so they can assist the next customer. I was told that I can come back in the morning and swap the minivan out for another car so I drove an hour in the morning back to this location just for them to tell me again that they are still sold out of everything and to drive another 1 hour up north to the IAH location. What a waste of time! read more

If there was a 0 star option that's what they'd get. These people did not inspect the vehicle before we got it for our family trip and upon cleaning it we found a bag of cocaine in the rear pocket of the passenger side seat. We've been back and forth with the customer service idiots about disputing the charges. They're offering 50% off which is nothing compared to the cost of one of our children unexpectedly finding the crap. Spoke to management upon dropping the vehicle off. They seemed concerned and apologetic at the time, but later tried to flip complaint roles on us by filing a damage report, claiming the vehicle was "excessively dirty" which was just a few crumbs left from our kids snacking. They also tried to take pics of the dash showing that the vehicle was in need of an oil change. Not sure how that was our fault. I did have to buy a quart of oil while on the trip because I had received a "low oil" notification. So basically they don't maintain the vehicles properly and don't clean them properly and when you bring it to their attention they become retaliatory. read more

Walked in to 30 people in line and a manager just sitting in the office refusing to help the only 2 women behind the counter. Will never use this location again! read more

So I was flying in from Los Angeles rushing to get there before Alamo closed and of course I did not make it and LUCKILY AVIS was opened. With multiple people in front of me I was crossing my fingers they would still have cars available since a lot of the people in line had rented from the other places that were already closed as well. Luckily they DID have a car for me, they said they had 2 left so if I was ok with it they can get the paperwork started. It was almost 2 AM I was tired, and had both my daughters with me so I agreed. When I signed the agreement, it had a price that I would pay when drop off. It was WAY more than what ALAMO had quoted me but I just wanted to get out of there. When I returned the car, I did not pump gas but I thought to myself , I barely used the car just to and from my destination, how much gas could I have used up? When returning it, they were charging me more than 100 $ in gas, so I called them and told them there is no way, that's EVEN more than what I agreed to. They said all they could do was offer me some percentage back, and I agreed because any little money back helps. It was nice that they open late, but it is true that they just add whatever amount of chargers they feel like doing. Next time I just have to make sure I get an earlier flight to get to those other rental places before 1 AM. The girl who helped me also said the price included the insurance coverage which I had brought my own, but it seemed there was no option of removing it. She was nice about it though so I will say she was nice and I do not blame her for the extra charges. read more

If you are a preferred guest, there is a line just for you, if you are in general check-in you may experience a long line. It really depends on the day of arrival. I recommend that when you get that text or email to do a pre-check online, do it . It is really faster. They get you in and out as soon as possible. However, make sure you check the contract for fees and charges making sure everything is in order. Returning the car though is/was a bit confusing, I was used to staff checking the car and making sure everything was good. Now this last experience I couldn't even talk to anyone. The gentleman moving the cars said to "just leave the keys in the car" and walked away. Okay sure, I guess my receipt will be in email? Overall, despite that experience, I have to say of all the different rental car companies, AVIS has been the one company that stands out. They need improvements, but all companies do. The thing I like most about AVIS is that they send discounts and upgrade offers prior to your trip. So look out for those emails. read more

Huge line with one representative. We've waited about an hour and probably have another half hour to go. Really unacceptable!

Never again. I've been using Avis because my company has a contract with them. Every time I use Avis for a personal reservation, either they: (1) give me a terrible vehicle that does things like hitting the brake in the middle of the city for no apparent reason (it thinks there is a hazard), (2) sends me citations, one at a time, after I pay each one, which sounds like a scam, (3) charge my corporate card instead my personal card that I gave them at the register, (4) takes FOREVER for their 3rd party contractor to answer the phone to help with reversing charges incorrectly charged to my company card so that my company will not be wrongfully charged for my PERSONAL ACTIVITIES WHEN I EXPLICITLY GAVE AVIS MY GODDAMN PERSONAL CREDIT CARD TO USE!!! read more

They could have the car I reserved in stock when the person arrives. A 1500 Dodge RAM extra cab is not an upgrade if you expected a car. Before writing this review, I notice the large string of 1 star reviews, most for this exact reason. I guess I should have read Yelp before reserving a car at this location, but this is where the planes land. read more

Avis deserves 0 rating. At the counter experience AND post customer service. There is NO SErVICe no wonder it's now Avis budget because they both SUCk! I prepaid a rental, at pick up there was an issue the system cannot read my Apple Pay card PIN code? I have never needed to provide this with other rentals. So, they said they would reverse the rental and let me rent another one on the spot. It ended up the prepaid was never refunded and I had to go through customer service to file a claim, the claim process is HORRIBLE and they are asking for the confirmation number that was never provided to me. Their system cannot locate my confirmation on a charged prepaid rental. Credit card payment was supplied they charged and not refunded. So made 2 calls and 2 + hours wasted talking to them , 2 emails exchanged info, NOTHING done. Credit card company dispute does not work on prepaid. Location: Hobby airport Houston My takeaway, DONOT use AVIS and PREPAID you will end up paying double. Glad it was only 1 day rental so my loss was $70. Oh yea this location never picks up the phone and the agent at the counter hates her job. Very rude to deal with. Go to other providers! read more

They sent us outside to pick up our car thatbwas not there. We went back in amd they sent us t another spot where again there was no car. After the third time they started scrambling outside to find a car. It took just over an hour to get a car which we had no time to look over as we had meeting to get to. Upon returning the car they claimed we were in an accident and damaged the vehicle. There was no accident and the damage was already there. They billed us for the damage which was caused by a previous driver or it was a set up from Avis. Do not leave the airport without taking photos and video of the car if you rent from Avis. I would highly recommend staying away from them and renting from another rental agency. The service was extremely poor and the accusations made following drop off add to the poor service from Avis. read more

I second the other review from. Another customer who said to check your bill, I noticed they decided to "upgrade" me to a more expensive car and not tell me that or that there would additional fees. It end up almost tripling the amount I was expecting to pay! Shady business practices...I will not be using Avis again. read more

Do not rent from this place. Rented a car while traveling for work, they gave a car and firstly failed to mention the car was an electric vehicle, and in addition to that it was virtually dead. Drove it about a mile frantically looking for an electric charging station before having to inevitably have it towed. If that's what you want to deal with after just arriving in a new city than go for it! read more

Would give zero stars if I could. The location is way understaffed. Twice sent 1 customer out to their assigned car and it was not the right car. Waited in line for over an hour. Chit chatting with customers does not constitute good customer service. Avoid this rental location!! read more

July 24th 2024 i picked up car in Austin. Gas was at 3/4. July 25th @10967NORTHWESTFREEWAY NORTHWESTFREEWAY HOUSTON,TX,77092,US I returned car to houston at 3/4 full. Lady at counter said it was given to me full. I disagreed. She then told me that she was going to charge my card anyway. i said that ain't right! Then another avis employee gentleman...began harassing me. Both started to gang up on my saying that i should learn how to read...because my contract says if anything is wrong or not documented on car it is my fault and they will charge me. They were extremely Ghetto and Rude! What kind of operation allows employees to talk to people like that?! read more

Avis Fined Me $450 I recently rented a car from Avis at Houston airport for a week. During my trip, I accumulated some trash, which I kept neatly in a bag on the passenger side. Upon returning the car to the airport, I intended to dispose of the trash bag. Unfortunately, all the bins were overflowing, and I was advised by an Avis representative that it was fine to leave the bag in the car to prevent it from blowing away. To my surprise, I received a $450 fine for "excessive garbage" a few days later. This feels extremely unfair, especially given the circumstances and the guidance I received. I'm disappointed with Avis for handling this situation in such a punitive manner. I expected better customer service and understanding from a company of this stature. To show you how nuts this really is: my rental car cost $218, and they charged me $450 to remove a bag of trash that I was told to leave in there by an Avis representative. read more

Didn't have the car I wanted waited 2 hours gave me a Hyundai full ev with damage all over the car which was circled in highlighter. Didn't want this car so they gave me a Kia which I didn't want because they steal them to frequently and wasn't the car I asked for. Got home someone stole the tires within hours. Called Avis all day to get the car spoke with numerous people from roadside and customer service. Never indicated I was responsible for a $800 tow they was 2.9 miles away from their location. They told me I was covered and not to worry and they could send out another car. I didn't want another car just to have my rental closed out because I knew this would happen due to the fact they even rent out Kia's which is a car kids steal frequently. I'm disputing this charge I asked for an itemized recipe for the tow and they gave me a bill with 2 charges for $800. Never use Avis especially the hobby location you will wait for your car for hours while the employees just chill and joke on walkie talkies. This practice is criminal I got the damage waiver which should have covered everything and wasn't told tows weren't included if I had this info up front I would have used a local tow company. Never use this company. They will have a claims rep call you and not even outline what you're liable for. Just go to enterprise! read more

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I want to express my great disappointment with the service during my last rental in Fort Lauderdale, FL. I had reserved a hybrid vehicle in advance, as it was essential for the type of activities I planned to do during my trip. However, when I arrived at the counter, I was informed that no hybrid vehicles were available and that my only options were three other cars--each requiring an upgrade fee. So, what's the point of making a reservation if it doesn't actually secure the vehicle I booked? Had I known this in advance, I would have chosen another company that could honor the reservation. Despite this issue, I tried to find a solution and called customer service to arrange a replacement for the vehicle I had originally booked. All I needed was to be told where I could find one, and I would have gone there to make the switch myself. To my surprise, I was told that in order to make this change, I would have to pay an additional $100+. Seriously? A fee for an issue that was entirely your mistake--when I was even willing to take time out of my trip to resolve it? As if that weren't enough, the vehicle I was given had a terrible odor, so bad that I had to stop at a supermarket to buy air fresheners and leave the car parked for half a day with the windows open just to make it usable. Because of this poor experience, I have decided never to use AVIS services again and will not recommend them to anyone. read more

WARNING WARNING WARNING Be sure and take a picture of your rental (inside & out) before you leave the lot. Do the same when you return. I rented a car and drove it to a ranch where it got very dusty (on the outside) and sat for 4 days. Driving back to the airport it poured rain and the car was very dirty on the outside. Nothing that the on site car wash couldn't handle. I was just charged $450 for "Vehicle Cleaning Cost". Just another way for Avis to take advantage of you. Very disappointing. read more

If only I could give a -5 stars!!! I have been waiting for an authorization release to be sent to my bank since June 14. It is now June 30 and 5 calls later. Nothing has been done. Mario, the rep in customer service, decided that he will not get me a supervisor and hung up on me as they closed the phone lines. He told me to hold for sup then disconnected the call. I have worked and managed customer service and understand AHT, empathy, resolution, and quality and none of which were done. He spoke over me, did not acknowledge my frustration. Unprofessional, rude, abusive. None of this was my fault but I am being inconvenienced and disregarded. This unacceptable!!! read more

A good place to rent from near Houston Hobby Airport Let me start by saying that I flew in for a funeral 2 days after Hurricane Beryl passed over the city. My original rental car agency was not functioning (Dollar). There was no one at their counter, their website had no way to contact them and many people were stranded waiting on a pickup van that never arrived. Right next to their counter was the Avis counter. This went from a frustrating experience with Dollar to a wonderful time with Avis. They reminded me about the storm and told me that they could not give me the same price but they offered one that was remarkably close to it. The ladies at the airport counter were friendly, efficient and helpful. The van picked us up quickly (within 10 minutes) and took us to their lot which is less than 5 minutes away (in fact you could walk to it if I had known where it was located. Checkout was easy and handled at the gate. When I returned the car it was the vary last turn before the airport entrance. It is really easy to get to. Checkin was right next to the gate that you departed the lot and the van took me to the airport within 5 minutes. It was one of the easiest places for car rental and return of any airport I have visited. Overall, it was a very pleasant experience even with their hurricane challenges. I will rent from here again and highly recommend them if they are in the area and need a vehicle. read more

Listen to the reviews . AVOID THIS PLAY AT ALL COST ... Super ghetto. Unprofessional!!!! You will not be helped . avoid !!! read more

Never using AVIS again. They will rip you off at every turn! I have only rented with them twice and the amount of hidden fees is astronomical. NEVER AGAIN! read more

DO NOT rent from Avis unless you are OK with there not being a car for you in the designated spot, OK with a car that is not safe to drive, and are OK with Avis trying to charge YOU for repairs to damage already on the car before it was rented to you or done by an Avis employee after you dropped it off. Avis/Budget has tried to saddle me with charges to repair their vehicles TWICE in the past 10 MONTHS! It appears to be their practice. read more

Avis at LGA is a joke. I arrived at LGA at 830pm and no bus came. The Budget driver dropped 7 of us off that we're waiting for more than 45 min. 2nd, the rental parking lot had no lights on and people were aimlessly walking around, looking for their vehicles. 3rd, my vehicle assigned had torn seats and smelled like cigarettes. Lastly, when I returned the car at 2pm on the next day (17 hr rental)...my bill stated that I drove 4804 miles and returned empty. I called customer service and they stated that I would have to proved that I refueled and did not drive the distance. This is insane. Worst rental car experience I have ever had and I rent weekly. No one was willing to help. Fun read more

Had a Reservation to pick up at Avis Houston Hobby Airport on today Saturday 9/30/2023 Reserve Telsa Long Pre Paid I called the location to make sure the Telsa was available I was told Yes the Telsa is available. I git to the location to be disappointed no Telsa at all I drove 45 minutes for nothing!!I ask for the manager on duty Mike comes out I explained to him what was going on Honestly he didn't care one bit He informed me that this is not hospitality (Hotel) I was really disappointed and informed him you can't be serious. He walk out and went to the back This is so upsetting because today my Sister wedding and I wanted a luxury car. I been a Preferred Cousin 10 plus years After this horrible ,experience, I will never in my life spend another $1.00 at Avis again Thanks to your POOR MANAGEMENT MIKE!!I I wish I could give a 0 rating Definitely need more training read more

We reserved 2 weeks before our family vacation. We paid mind you ! They told us to come the day before our trip to pick up the 12 seat van! Once we got there they told us there was no vans available!! Like what do you mean if we booked !! On advance!!!! The customer was terrible!!!!!!!!!!!! They gave no help ! They wanted us to drive from hobby to bush airport to see if they had vans available! That is so inconvenient the whole point to book in advance is because it's being reserve for us long story short we did NOT GET A VAN ! We had to travel in our own cars a big inconvenience the workers there were just taking pictures and on their phone with horrible attitude! They wanted to offer us 2 vans of 7 seats but we had to pay for the 2nd van "they were trying to accommodate us" but makes no sense if we booked in advance and still wanted us to pay for a second van ! Like hellooooo!!!!! Horrible do not book here !!! & they did not want to give a refund! Don't waste your time here !! Paid over a $1,000 they need to shut this place down or replace allll their employees and management !!!!!!!!!!!!!!!!!!!!! read more