Dollar Car Rental is very fast and efficient. Costumer service was very pleasant. The vehicle was a 2025 KIA K4, is was very beautiful inside and out, clean with no smell at all. Now, they do have a mandatory insurance charge when also paying the refundable security deposit. Always be prepared to pay for the insurance and security deposit!!! read more

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Had the pleasure of renting a car with dollar rental near hobby airport. They didn't have the small car requested so they gave me a jeep compass instead. Thanks for the compromise. The customer service rep was very friendly and got me in and on the road in no time. Drop off was extremely easy as well. The car was a smooth ride with all the bells and whistles Loved it and great on gas read more

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HORRIBLE.. Shuttle took over 40 minutes to get to Hobby, only one driver and one shuttle available. The driver has the absolute worst attitude and shows clear aggression to the customer, yelling at me. In addition to that came in having the two workers laugh at me and the wait for the car was over an hour and thirty minutes... This has happened August 25 evening. Hoping for customer service to reach out back to me... read more

Horrible, horrible!!! The worker was talking to her "incarcerated son" on the phone and didn't even want to help me. I had to wait so long for a car I paid for and prebooked. DO NOT BOOK with them. read more

Dollar Car Rental - People waiting over an hour to get a rental car - Car Rental Near Me - Houston, Texas

Very poor customer service. After returning the car with no issues, I was later hit with additional fees by the staff (specifically a heavier-set lady at the counter) with almost no explanation. They claimed there was a nail in the tire and charged me $550 for a tire. This is Houston -- nails in tires happen. But there was no warning, no tire pressure light, and no explanation of where the nail was or when the damage supposedly happened. For a rental company, I would expect proper tire inspections and reasonable handling of normal wear issues. Instead, they went straight to charging the full fee without any discussion. To make things worse, there was no shuttle service, so I had to walk to another rental company just to get a ride back. Overall, this place was extremely disappointing. Poor communication, unexpected charges, and terrible customer service. 0 stars if that were an option read more

This place does not deserve not even one star. Rep has stated I didn't show up to pick up vehicle I paid in advance. She gave me nooooo answer when asked when my vehicle would be ready. They had no cars on the lot. Stated I had to go thru the website to get my refund and now she's saying I can't get it. Piece of shit place and reps. read more

long wait. employee was eating fritos entire time checking me in talking with food in mouth then even though I reserved car by time no car ready and had to wait read more

Waited 45 minutes for shuttle. No Express here so wait in line with everyone else. Had to provide all my information even though checked in a couple of days before. Told 5 ten minutes for a car. It's been 30 minutes so far. Terrible experience, never again! read more

Nicest ppl !!! Wow you don't get any good vibes at a car rental place but today I got lucky! I wish I would have gotten her name. I would recommend her every time! Thank you for being good ppl! read more

Very bad customer service, not helpful at ALL. Especially the lady with braids very very rude. Doesn't even even let you speak. Do not rent from Dollar rental. read more

Avoid Dollar Rent A Car -- Hidden Fees and Dishonest Charges I rented from Dollar Rent A Car expecting a final total of $230.66--the amount I was originally quoted. I declined all insurance (I'm covered through my Chase Sapphire card) and opted out of the pre-paid fuel option. I even refueled twice--once during the week and again just before returning the car--to ensure it was full. Despite that, I was still charged a $34.12 "fuel and service charge". On top of that, they added additional unexplained "vehicle license recovery" and "concession recovery" fees that weren't disclosed clearly upfront. In the end, I was charged $296.99--almost $70 more than the quote I was given. This feels like a dishonest, predatory business practice. I tried to be meticulous and responsible, and they still found ways to inflate the cost after the fact. I do not recommend renting from Dollar. There are more transparent companies out there that won't nickel-and-dime you with sneaky post-return charges. read more

The most ghetto experience ever. Should not be in business. Reserved a car for 10am 12:33 still no car. The lobby is full with disgruntled customers who were duped into reserving cars with this horrid company. Note I am traveling with two children that are anxious hungry and grumpy. There is no dining in walking distance. Polling people that actually received a car they waited almost two hours. read more

Dollar Car Rental - Unsuspecting consumers. - Car Rental Near Me - Houston, Texas

Run away as quickly as humanly possible from this rental car company and location. I've rented cars many times and this place ranks as the single most terrible experience. We booked the car online and paid online. All we needed was the agreement, show the credit card, drivers license and away we go. You'd think that they want to get you out the door in a car ASAP to make the most money, but nope, we waited in line for 1 hour and 30 mins. Employees here work extremely slow. Ultimately, my fault for booking Dollar to save a few bucks; ended up losing time I will never get back. read more

The entire place is disorganized and unprofessional. I made my online reservation and waited 30 minutes to just complete my information and then start the second wait for my car. Only one person working at the counter(She was great, but needs support) why have four monitors if you only have one person. Over 20 people are waiting in the agency and no cars. Wow, just Wow. I will never consider renting from either Thrifty or Dollar ever again. It is just a terrible business, and I strongly urge to rent with someone else or just walk. Either way, you will get where you want to go faster than with this outfit. read more

Read the reviews. Read the reviews. Even with a reservation, at least 10 people were waiting for at the very least 20 minutes for a car, and up to an hour and a half (according to a couple we spoke to in the line up OUTSIDE the building). The attendant who waited on us could not move much slower without actually stopping. Apparently the cars needed to be cleaned and some were even being delivered from another location. What is the point of reserving a vehicle? Poorly, poorly, poorly run business. Spend a little more and go somewhere else. We will not be back. read more

They are now merged with hertz so service is better. But be aware of pandemic hours. They have odd hours and close on Sat at 4pm do of you need to turn in a car you have to drop it off around the bs k of the building and catch an Uber. They don't tell you this do check ahead of time or else you'll miss your flight!! Managers are great though and they will resolve issues. Car quality is good. read more

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Made reservations a week ago they have no cars. No cars No cars No cars No cars I thought the acceptance of a reservation meant you are reserved. I wouldn't star anything but to post this review i have to give it at least 1 read more

DO NOT USE THIS RENTAL CAR COMPANY!!!!!! YOU HAVE BEEN WARNED. We waited over 15 min at the terminal for the shuttle. When we arrived at the car center,we were told that we needed to wait for the car to be cleaned. We've been waiting over an hour since we have arrived. So have the others that are waiting for their cars. Horrible customer service. No one seems to care here. read more

Rode a $50 Uber and stood in line for 1 hr and was told, together with other 20 customers, that there is no car available. Didn't I pre-check in yesterday? Should have told me earlier. Will never consider doing business with this company again. Wish I could give zero star. read more

We had to wait an hour for our car. We checked in at the counter and they said, "have a seat and we'll call you when your car is ready." It was a looooong wait! read more

Worst establishment I've ever rented from. Vehicle had an excessive amount of issues. No A/C on one side of the car, All 4 tires worn, 3 FLAT TIRES WITHIN 4 1/2 HOURS OF DRIVING, needed and oil change(oil was black), dented rim that I had to replace, needed an alignment, interior light on the driver side flickers. EVERYTHING WAS WRONG WITH THIS VEHICLE. read more

Dollar Car Rental - Extremely long lines, no representatives present for intervals of 30 minutes at a time multiple times - Car Rental Near Me - Houston, Texas

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I got a rental through Priceline. They gave me a Toyota Corolla and charged me over $400 for car insurance which included $200 for a deposit which I will be upset if I don't get it back. They conspicuosly used clear tape to hold the front bumper because it was falling off . I did not realize it untill it started raining and the tape started to come off. The front bumper begain to fall off and was worried throughout my vacation it was going to fall off. everytime I hit a bump on the road. I had to return the car early and told the person I was not involve in an accident and he said not worry about it. That is poor on their part, giving someone a rental with issues. read more

Quick & easy. It feels sketchy but they are efficient! The signage is hard to see and apparently Thrifty & Dollar are owned by the same parent co. read more

Absolutely disappointed. Have you ever seen that one Seinfeld episode where Jerry rents a car, but then gets to the rental place and they have no car? Well that's this place. We waited almost an hour for them to bring over cars from Hertz and clean them because they had nothing available, all the while we booked one on their website prior to flying out. Never in my life of traveling and renting vehicles has my experience come this close to awful. It felt like the DMV sitting around waiting and waiting. read more

Very nice customer service at the check in counter. HOWEVER, I waited 20 minutes to get a car after checking in. Most car rental places have the cars waiting! Not with this place! When I walked in there was already 3 families in front of me who was already waiting 15 minutes. Don't rent here! read more

Lot full of cars been waiting an 90 minutes thus far with 30 other ppl. 2nd time to rent here, sane experience. Hertz & enterprises across the street don't have cars or we would have left even though we prepaid. Terrible!!! Don't fall for low price Sitting in heat Sweating read more

the worst. Flight at 5 am, a shuttle bus blocking the entrance to the rental car return at 350am- I've never seen this at a rental car drop off before. If you want to make it to your gate with plenty of time, maybe think about another rental car company. An employee at this location told me, "Our cars aren't as good as some of the other companies, so to compete, our fees might be a little higher." Trying to get someone on the phone for this location may take a few calls, you may not get through at all, after 20 minutes on hold without actually speaking to a person during business hours, you begin to get the feeling that there's no one out there. If you'd like to see a poorly run business up close or just need to exercise the limits of your patience then go with Dollar Car Rental. To be fair, the employees there are very nice and try to be helpful, but I think this company likely suffers from extremely poor management practices. By the way, this branch posts only an 866 number on the website which goes to some corporate routing and you can't call this location direct. Hard to tell them anything when they aren't equipped to listen. read more

Are renting cars or attitudes.... ? Had a different experience from pick up to drop off whereas from my pickup experience I would shy away from renting from this location as I have rented and had GREAT experiences from other Dollar rental locations being a Hertz Gold member. Upon return staff was great to deal with although their system didn't seem to be properly set up of accessible for the staff. Overall being a airport location they know they will have customers regardless which may lead to some lack in customer service depending on staff and lack of cars.... LONG & SHORT: I would rent somewhere else if possible.... read more

Dollar Car Rental - Car Rental Near Me - Houston, Texas

Wouldn't recommend unless you like waiting in Disney Land length lines and like gambling if you will actually get a car.

HORRIBLE HORRIBLE SERVICE! Waited 2+ hours for our car... you take a shuttle from airport and then you're stuck without other car rental company options close unless you walk. The guy behind the counter said the boss had to borrow cars from a friends rental lot?!? What? So for those that pre-pay your reservation, know that dollar is benefiting from sitting on that money while you wait! I'm not even exaggerating when I say there were 30-40+ people sitting around- inside/outside just waiting. There were two people working the desk area-- sitting there just shooting the sh*t, laughing and talking while the customers just kept coming off the shuttle bus! Ridiculous! We ordered a full size car but all they could offer was a compact car... never offered a discount for the car difference! We will NEVER use Dollar again. Buyer beware! read more

Only giving 1 star because theres not a way to give none This place is a complete scam show Reserved a compact suv for 10:30 Get to counter and I'm informed my car isn't ready but I can upgrade to a different vehicle for an additional $30 per day. I said no I'll wait for what I reserved. Then 10 minutes later she tells me she has another vehicle to offer for $15 more per day... I inform her again no I will wait for what I reserved. After an additional wait time she calls me to the counter and tells me I can have the medium sized suv for same price as my original reservation So of course I agree Go outside to do my inspection... big screw in the tire... NO THANKS. So I go back in and finally get a vehicle although still not the one I'd actually reserved It's the old bait and switch and the pressure to upgrade for more money Several other customers were in the lobby same time and were getting the exact same run around with the offers to pay more to upgrade and be on their way Avoid avoid avoid Go to a better rental company and not have to deal with the shadiness read more

Dollar adds on additional charges for tolls in Houston. First we waited 1 1/2 hour for the car at facility then they upcharge you for additional fees. I called to complain and nobody answers the phone at Dollar or Hertz. This place is a complete joke. I will never order from Hertz, Thrifty or Dollar again. Beware!! read more

Signing a Blank Check with Dollar Car Rental May 2023 Dollar Car renter beware! You may be signing a blank check with your rental agreement. I booked through a 3rd party (Capital One Travel) after choosing the rental from Dollar Car Rental at Houston Hobby airport. I paid the base rate through Capital One, and received documentation that the extra taxes and fees were to be exactly $74.02. The price upon pick-up was $32.00 more than disclosed. The agent at the desk could not explain the discrepancy, but did threaten me when I said I had my own insurance coverage. She demanded to know the name of my car insurance company so she could decide. Upon picking up the car, I was given a key, and told the car was on the other side of the building. There was no car there, but there was a sea of cars in the back of the building. I could not locate the car, so one of the staff told me I had to push the alarm on the key fob in order to find the car. There was no initial inspection, so I took photos of some dings I saw on the car. There was no paperwork, as I was told everything was online. I did not receive the receipt for my car rental until 3 days after I dropped it off. I had to call the agency to get the final receipt. I contacted Thrifty and Dollar Car Rental to address the added charges, and the rep from Capital One Travel called as well, informing them that they post only taxes and fees that are agreed to. The Dollar Car Rental Agent told her that they are taxes and fees and hung up on her. I travel and rent cars often. This is my first experience like this with any car rental company. The customer treatment was ridiculously misleading and unprofessional, I do not recommend. read more

if i could give this place 0 stars i would. this has been the worst customer service experience i've ever had in general. we've now been waiting an hour and a half after booking through expedia and checking in early. our car still isn't ready. and no one can seem to come up with a viable reason as to why. if you have any other option to rent a vehicle. please do so. you are renting with these people at your own peril. read more

This place is a joke!!! I reserved a car a week in advance to get there the day of to be told I have to put my name on a waiting list because they don't have any cars. The manager said it was at least an hour wait because they get cars from another rental company. The lobby was wall to wall with people, keep in mind Covid is still alive, and she asked me to take a seat. I told her no and to call me when the car is ready. She called about 45 minutes later to say the cat was ready and I needed to be at the counter in 5 minutes. I got there in 10 minutes because I was sitting in my car and it was pouring down rain. When I get to the counter she says you're too late, I gave your car to the next person in line. I'm waiting for another 45 minutes but keep in mind I made this reservation a week ago. After all the waiting I get called to the counter and given the car that was parked in a rental slot when I initially got there so I was inconvenienced for nothing. I go outside to get in the car and I have the wrong keys. Back inside I go...more waiting. On top of that I had to wait another 30 minutes because the car that they gave me had a mechanical hold on it for an oil change so the guy had to drive it across the street to get clearance to rent it. This is the most unprofessional, unorganized rental car company in the Hobby area!! My advice to you; if this place is the last place to get a rental car pass them by and walk to your destination! You'll get there quicker!! read more

Do not rent from this place. Not only did it take over an hour to get my car but they over charged me. I rented a GMC Yukon through Priceline and was simply expecting to pick it up and be on our way. Instead we waited over an hour to speak to someone all the while 4 employees sat around and did nothing. It was the strangest car rental experience I've ever had to painfully sit through. The person did not understand that I already paid via Priceline and instead rented me another vehicle which caused me to be double charged! Just craziness. Super slow employees and just terrible service. Avoid at all causes. read more

Please choose a more respectful rental car company. Upon returning my rental car, the return person stated "I smell smoke, that's $300-" to which I replied, "we don't smoke sir". He responded by saying we (dollar) don't identify the source of the smoke". I thought for a moment and realized we picked up some BBQ to eat before our flight. The "smoke" could be from that. He still mentioned the $300-. I smelled the car myself and request my friends return to the car. I also had my wife bring over the food, to which he exclaimed "I ain't gonna smell tour food". Once all my friends came by the car, he nodded that he isn't charging us for smoking. Not funny sir, especially for passengers in a time line trying to make their flight. I will rent from another business from now on. read more

My stellar experience started with the nice shuttle driver that's lived in Houston 50+ years and hails from Louisiana. He had on nice smelling cologne and was a sweetheart!! We talked about the Saints, Oilers now Titans, Texans and Broncos. He chuckled when I said thank God for LSU closing out AL this yr! Pamela greeted me inside the rental counter and was friendly and professional. She chatted with me while their system printed out my receipt. I'm visiting an ailing uncle and she said she would keep him in her thoughts and prayers. Very sweet!! To the awesome attendant that showed me to my car outside and gave me a free upgrade since there were no midsize cars available. To the last employee I interacted with at the exit with the blinking Christmas decoration earrings. Would definitely recommend this place!!! read more

Terrible experience. I tried to contact the branch to delay my pickup the morning of my rental, but it's impossible to speak to a real person and the online options didn't let you change your rental. I rushed to show up at my original time, just to arrive and be told they wouldn't have vehicles for 'at least an hour'. There were about 20 other people waiting already. The office people were in no way apologetic about the issue. You're stranded out there so you don't have any real recourse. Terrible experience overall. Do not use this location. read more

Thank you Tina and the wonderful peeps at this Dollar Car Rental for the friendly reception and delicious treats. We will definitely come back! read more

Dollar Car Rental - We'll be back - Car Rental Near Me - Houston, Texas

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