I hate giving bad reviews. Unfortunately, I've reached my limit on mistakes and poor service. I…read morepurchased tires there a couple months ago. Almost immediately there was an issue. One of the tires was misshapen. Not their fault except maybe not noticing. Tires were supposed to be in by 10am on the day of my appt. They didn't come until 3pm. Brought it back in and they replaced it. Immediately after leaving noticed they were not balanced. Returned the following day and had them balanced. Was told the machine wasn't calibrated right and they had updated it. After leaving, again noticed the tires weren't riding right. Brought it back another time and was told my "luxury car" has light steering and that is why it responded so strongly to road imperfections. They did some adjustment and it was better but still shakes at highway speeds. Never had that issue before. I gave up and didn't go back. Time for a tire rotation and oil change. Made an appointment for 9:45. Dropped the car off and returned at 11:45. Car hadn't been touched. Was told they got a truck stuck on the lift. I have a job and cannot return five times for each service I need performed. I hardly received any apology or offer of discount on any visit. I will not be back. Get it together, Windsor Family Tire Pros. UPDATE 5/31/17: Car was still out of balance from the last time I visited. I called about 1 to ask my options. The woman on the phone was kind and understanding and squeezed me in almost immediately without an appointment. An hour and a half later they had completed the balance free of charge and road tested it. The car does still shake at higher speeds (80). At least they tried and helped some. This was a better experience and the customer service was excellent. I am now willing to be open minded about giving Family Tire Windsor my business in the future.

Set an appointment for a nail removal and was greeted with a smart remark asking if I wanted them…read moreto put a nail in my tire. I was told the appointment would take 30-45 minutes. My car was taken back an hour after my scheduled appointment. I was told it wasn't fixable and that all four tires that are less than a year old would need to be replaced. All the quotes that they gave me were $1000 or more. I took my car to Big O in Greeley and they fixed my tire no problem in under 30 minutes.

I'm really impressed by how they stand by their work. They've been so helpful to me. Thanks for…read morebeing such a great business!

Tried to charge me $380 for a $70 part for my F250....when I questioned them- they said that's what…read moretheir supplier charged and it would take 3 days to arrive. I bought the part (same brand) for $70 on Walmart and had it next day. Liked their shuttle service, but $300 will pay for a lot of Ubers!

My wife and I were on a long trip and got a flat tire. Had the vehicle towed to a Costco only to…read morefind out that the last time I had the tires rotated by our service shop they neglected to put the special lug nut key back in the glove compartment. Costco is not able to remove these. Had to spend the night in a hotel until a dealership opened up in the morning. They did not carry the lug nut key! Contacted Les Schwab nearby and they were able to send Noah over to the Costco, plug the tire, fill it up with air so I could drive it across the street. Angel was a huge help and did everything to get the tires replaced so we could get back on the road. Can't say how much we appreciated the quick assistance to get back on the road to see our grandkids. Thanks guys!!

Best experience ever..... came from California. Went to Ford dealership waited 4 hours to have oil…read morechange. After all that they said there was a bolt in my tire and wanted to charge me $40. Went to Les Schwab and the young man Alexander.... not only fixed the tire that had a bolt in it informed me that there was a piece of metal in another tire and he took care of that as well. Can't say enough about their service and quality. Kind regards, ....Thank you RJ Taylor

Problems with battery holding a charge…read more Pike's took care of the problem quickly and professionally. Battery replaced and the alternator tested out fine. I really appreciate their service & fair costs.

New in Windsor. Had a couple of minor issues which they sorted quickly free of charge. I tried to…read moretip the mechanic. He wouldn't take it. I will be using them in the future.

Mel and everyone else we've dealt with there are knowledgeable and trustworthy. They have that…read moresmall town, take care of people, feeling. They never seem judgmental and with an ugly and old car that is actually hard to find. Theyve done a great job on many repairs and we only go to them!

I have never left an online review before this one but I just need people to know how good this…read moreplace is. I don't even live in Colorado anymore but I still call them for advice and Mel is always so willing to help. These guys are trustworthy, reliable, fast. This is the kind of mechanic that once you find, you go back to for life. They will also remember details about me and my car even a year after my last visit!! They're just amazing, I can't say enough good things about them. Thank you Mel and team!!! Kate

The gentleman squeezed me in before closing to get our car back on the road for a quick flat patch…read more Being a Sunday, I was really out of options so super appreciative!

Today I picked up some road debris in a tire. They got me right in and got my vehicle roadworthy…read morequickly. The lot was full, so I expected a long wait. That was definitely not the case. My car was going into a bay before I even got settled in the air-conditioned waiting area.

Left a truck tire and came back an hour later and the guy was just rolling it out just get started…read more After about 30 to 45 minutes I asked Shawn at the front counter if it was done, and without even getting out of his chair, he said they were still working on it, and looking for holes. I waited about 10 minutes and got up and went to the back and it was sitting there finished. I really think he should be fired.

I was not impressed with my service here, and really did not get good resolution to a problem…read more I had a tractor tire that needed replaced. The service was prompt, and it was a grim, cold night. However, the technician sent did not know what he was doing and took the better part of two hours to change this tire. He demonstrably damaged my rim in the process. Worse, he tried to say that I caused the damage and he fixed it for me! Because I took a picture of the tire to send to the shop to make sure that I got the correct one, I had before/after photos. When I complained, the mount/remove fees were waived. I paid the house call fee and tire fee but I expected to have my rim replaced. So far everything is fine but I am planning to sell the tractor and this won't help its resale value. I think some of their crew need better training. I'll leave it to the reader to determine if I am unreasonable in my expectations.