I don't write reviews often, but this experience absolutely deserves one…read more From the moment I walked in, the customer service was exceptional--kind, professional, and genuinely respectful. I never once felt talked down to or rushed, which can honestly be rare in automotive situations. What impressed me most was how clearly they explained everything. They took the time to walk me through what was going on, what my options were, and what actually needed to be done (without trying to upsell anything unnecessary). That level of transparency builds immediate trust. They got me in and out exactly when they said they would, and the pricing was more than fair for the quality of service. If you're someone who wants to feel confident you're being treated honestly and respectfully--this is the place. I'll absolutely be coming back and recommending them to others.

Service was excellent. Fast and courteous. I'll definitely return if I need any work done.read more

Yes. Called back within an hour to discuss estimate. Very helpful. I ended up using another shop…read morefor another readon but Rocky Mountain seemed helpful in wanting to serve my need.

Small shop. They have been honest and fair with every encounter. They are good with communication…read morewhether via email or phone. If you want to avoid a credit card fee, bring cash to pay for your transaction.

Mike Engle and his team have handled my truck repair at the highest level. I had many questions and…read moreconcerns and Mike and his staff took the time to walk me through every step, address my concerns and eliminate any issue I thought I was having. They even took ownership of a miscommunication and went above and beyond to make it right. On top of the customer service aspect, all work was done with the utmost expertise. If you need any diesel service or repair, this is the best place in Northern Colorado.

This is the best mechanic shop in Loveland. Therefore, it is not the cheapest shop in Loveland…read more This is simple math, you get what you pay for. These guys and gals follow logic and are an honest bunch. Thanks Engle, for keeping my 1998 pickup running smooth! Thanks for being honest with me every time. Bently ​

They charged me $350.00 for a battery!!! It took them 5…read moreminutes to install the batter, but charged me for a half hour.

My dad was out of town and had wanted an exhaust on his truck for ages. I told them I only had…read moreabout a week until he got back and the squeezed me in! It also wasn't crazy expensive. I got a new muffler, an exhaust tip and some extra piping for $550. The cherry on top was when they said if it is to loud or to quiet I could bring it back in and switch out the muffler and only pay the difference. Ben and Dalton were the two employees that worked on the truck and took care of me on the phone. Great people and they took a lot of time to figure out what would best fit my preference! I will without a doubt be coming back for anymore performance exhaust work I might need done!

Bought a used 2017 4x4 Mercedes sprinter sight unseen, brought it to these guys to go over it, and…read morefelt extremely well taken care of. They're thorough, take time on the phone, document everything, and are just generally a pleasure to work with. Brandon handled for me, and it's obvious he knows Sprinters inside and out, and they coordinated their work with my conversion company for the van and handled transporting the van for me across town, etc. Easy five star experience.

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

I gave them a call and asked about a cooling system issue, reassured me don't jump to the worst…read morecase scenario. They got me in, got me in the shop diagnosed and got me fixed up really quickly. The gentleman there are awesome to chat with and really good people to work with but if you need your car repaired for something, I'm definitely going back and they offer veteran discount on labor

I came in for a second opinion after the dealership quoted $14,000 transmission replacement. Phil's…read morereviewed and gave me some options, in the $300 ballpark with potential pros and cons and overall honesty. The repair ended up being ~$250 and they even walked me under the car to verify the fix. My folks now go there instead of their dealerships for oil changes and everything else. Phil's is the best in Greeley!

I have been taking my vehicles to Campus Auto for over 10 years. They are friendly, fair,…read morerespectful, and extremely competent. They also tell me if something does NOT need to be done. I trust them to take care of me and they always have. Exceptional service. Every time.

They were available on Christmas Eve for a last minute oil change, and were very friendly and…read morehelpful. They did a thorough inspection of my vehicle and made sure I was aware Of any needs. They quoted me the price and did not deviate from the quote. The price was fair. I will be going back for my future vehicle needs.

They are amazing! Great customer service and my car is always in the great hands. 100/100 this…read moreplace.

Anti-maskers. If you care at all about taking precautions, avoid Performance Tune Auto. The lobby…read moreis tiny, no attempts at social distancing. At both drop off and pick up, employees behind the desk were maskless. I asked and they said they "don't believe in them but will wear one if a customers asks." Well thanks but you're already inside this small space without a mask so...Do they think the pandemic is over? Do they not care about asymptomatic spread or public health? Also, front desk was very aloof even before I asked about their lack of mask. I will not be returning.