Edwin was very helpful!! Went out of his way to help. great experience I will tell friends and…read morefamily

I just want to talk to a real person. I only need Xfinity services for three months a year and…read morepicking it up was such a long wait, and now returning is not easy either.

called because bill for internet serviceonly was increased from $80 to $90/month. Only use for…read moreemail, searching and ordering. Not only no help to reduce price but was directed to a higher price of $110/mo. Check out other carriers. Comcast was $44/mo

If I could give 0 stars I would. Everything about dealing with Frontier was a headache! From the…read morepeople coming to your door weekly to sign up. To the installation where installer wanted to mount a permanent box in the middle of the living room wall! To being over charged by Frontier, with very spotty service. Cancelled after two horrible months. Charged for a third month after disconnecting and hit two month later with an early termination fee that I was never informed about until I wanted to cancel. They just took all of it out of my account when in three times after I cancel to get money! NEVER AGAIN!

Switched from Tmobile where I had a horrible customer service experience went to Verizon where…read moreDevon went above and beyond! I can't even explain the level of customer service, he was polite, welcomed me with a smile, provided me with options and educated me on the different devices to choose from. Helped me seamlessly transfer to Verizon. Thank you so much Devon and the general manger I believe at the Venice location for staying late and actually wanting to help me!!

My phone suddenly stopped making calls. I pulled into this store and the young lady behind the…read morecounter quickly troubleshot the problem which turned out to be the SIM card. She replaced it and I was in my way within 15 minutes. Excellent service!

Great working internet, but God forbid you need any service on the office end like name change or…read moreerror correction. Better take the day off work to do 3 or 4 calls to their third world country call center with pleasant but incompetent people with challenging language skills and constant dropped calls. Just as maddening is their prerecorded telephone menus, each layer with tons of commercials for their product you must wait thru eternally to get to the next level but be patient, in 5-15 minutes you can get a live voice.

I would never use this company! I was shocked and quiet frankly appalled by the Overly Aggressive…read moreDrivers this Company has! I was driving south on 75 South This Morning and was almost run off the road by this Vehicle that prior to that incident was Following me so Closely for Several Miles I had to just take my foot off of my peddle so I could safely slowdown so this driver/technician would get the hint that I was not going to change Lanes just because he was trying the Bully me into doing so! I was going the Speed Limit a touch faster even. This Guy could have caused a serious accident! Don't use this company they will put your life at Risk!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

Terrible and alof. They really do not care much for you or your service but only want to sell NEW…read moreservice to people and phones. Bad news. I had to leave and finally did all I needed in my truck by calling myself.

Thank you to the gentleman who is helping my Mother (who's 90) with her flip phone setup. I made…read morethe appt online for her. She ca to say they won't see me. They said they do not make appts. On your website there is a selection that says make an appointment. I told her to go back in. She did and some girl kept telling her NO. Then a nice man frim the back said I'll help you if you can wait a few minutes. Thank you - It's not an easy task to help the helpless who are Seniors. Let's talk to this chick about customer service and take a look at your website!!!!!

Wow! You Verizon, really screwed your customers. I am so disappointed in the way you didn't tell…read moreyour customers and the unbelievable way Frontier has totally mismanaged this. I didnt even know rhere was a transfer of services until I call to find out why there was such problems with the cable service and then I got a recording with a new number to call. When e finally got through, they told me to be patient. That was a week ago and after rwo scheduled no shows for maintenr and five total hour of dealing with inexperienced, card reading telemarketers, I am frustrated beyond and furious!!! Oh, yeah, did I mention they actually expect me to pay for this bad business...Wow!

Absolutely the worst company representatives ever. Called to have serve set up and requested…read moreauto-pay. Rep walked us through the process of account set up and entered our credit card information and selected use this card as our default payment. First bill for $131.00 went through with a problem, but next bill to show up was an overdue bill with a $9.00 late fee and a charge for further month. Called FIOS and was told we had never signed up for auto-pay and even if we had it would take several payment before auto-pay would kick in...REALLY!!! Than called to pay our bill, so we could get caught up and were told we would have to pay an additional $3.00 to pay by phone. I feel this company is following the example of the airlines and are nickel and dimeing their customers to death. I requested to have my account canceled after making payment and was told I would need to call a different number yet again to complete this request.