Update: The Earthlink rep who responded to my review contacted me directly via email and gave me a number to call which she told me was to her executive team. I called them and the issue was resolved in less than 10 minutes. I'm only providing 2 stars however, because the issue should have never gotten as far as it did - Earthlink would NOT respond to my pleas for help via text or 'chat' and I was not able to access my email for over a month until I posted my complaint here and filed a report with the BBB. I had been planning to migrate from Earthlink to a new email for awhile but wasn't quite ready to make the change. I will be doing so shortly. I'm embarrassed to say that I pay $18+/month for Earthlink now. That says everything. read more

I ordered a new router and service from these folks. I was promised that it would be delivered within 2-3 business days both verbally and in black and white "You'll receive your router in 2-3 business days. We'll send shipping information and activation details once it arrives." It is now 4 business days. I called them yesterday to complain and they blamed it on UPS. It has not yet even shipped so my estimate is that it will be at least 9-10 days before it arrives - and maybe never. I need it for my business as I repeatedly explained. Totally HOPELESS. They deserve ZERO stars read more

We are longtime EarthLink email customers. About a year or so ago, writing emails became near impossible due to a technical problem of which EarthLink is aware and repeatedly has promised to address. No corrective action has been taken. Calling customer service is an exercise in futility with long holds before eventually speaking with someone who has no technical knowledge. Requesting to be connected with a higher level only triggers longer holds with a vague promise to call back, which never happens. They seem intent on driving away loyal customers. Free email with GMail may be the better option rather than paying for terrible service from a company that could care less. read more

I've been without internet for a week and a half, and the customer experience has been completely unacceptable from start to finish. After waiting a week just to get a technician scheduled, I was given a 4-hour window (12 PM-4 PM). Not only did the technician fail to show up within the window, but when I called customer service at 3:30 PM for an update, the agent rudely argued that it wasn't 4:00 PM yet and that I just needed to keep waiting. To make matters worse, the background noise was deafening due to loud music playing on their end, making it nearly impossible to hear. The absolute worst part, however, was that the agent interrupted me while I was explaining the situation and asked if I needed to be transferred to another agent simply because I have an accent. Also to mention I've been a customer for 2+ years and I've never received this bad experience. I felt very unvalued as a customer! As someone who also works in customer service, I am appalled by this level of unprofessionalism, disrespect, and terrible communication. Customers deserve better than this. read more

Bad customer service im still waiting for my service to be activated after 6 days with paid activation and month. Bad experience read more

Earthlink's customer service is excellent, but they charge you extra if you want email with your internet service. As far as I can tell they are the ONLY internet provider who charges extra for email. They charge me $20/month extra for email service, which makes their pricing non-competitive vs others who include email in their internet package. I've been an Earthlink customer for 29 continuous years. read more

We have had EarthLink for close to 1(one month). Upon signing up for this service we were assured, on a recorded line that we had zero data cap. We were also assured the speed they offer would handle 2 phones and 2 TVs ( which we only have one TV now). Within TWO weeks we were getting emails and texts that our data was "running low ". Today a new text "you've reached your data limit for the month ". WHAT? After over an hour on the phone, I was "gifted " some extra data ( which will of course not roll over to the next month). This is truly misleading to the public and quite frankly a lie and false information. EarthLink should be totally ashamed of themselves. THE MINUTE we are able to locate a reputable ISP, we will change. Obviously we would never ever recommend this company to ANYONE. Do better EarthLink. read more

EarthLink - Text showing my data limit has been reached. - Internet Service Providers Near Me - Atlanta, Georgia

This is more of a follow up to the statement I left at the end of March. Someone who is allegedly upper management at Earthlink replies to most reviews and sometimes tell the writer to call a specific phone number and provides a pin number. Well, not everyone monitors Yelp daily so that by the time you see the phone number and pin, it has already expired so you can't actually talk to anyone in 'upper management.'. This is a good example of Earthlink 'customer service ' and as a long time customer for more than 20 years, they can take their 'customer service ' and $15/mo price increase with no advance notice and stick 'em. I'll be dumping Earthlink as soon as possible. read more

Service is horrific. Had it for 1 month never had service . Cancelled it February 10 and returned equipment February 11 at 9:31 am ups was received February 16 2025 9:13 am by Joyce . Confirmed it with EarthLink every weekend get email they charged 400 for unreturned equipment called three times they confirmed it but still charged my account . Can't get them to fix the issue . All you get is I'm sorry I confirmed it we will clear it up they are hitting my credit . DONOT get EarthLink . Horrible service . As of now the equipment is sitting in their warehouse and as soon as they get to it they will clear it up . DO NOT DO NOT get EarthLink for INTERNET!!!!!!! read more

I received the router and never could get it to connect to service. I called them the same day I received it and they told me I already used 42gb of usage. I am returning because I don't trust them. I talked to over 15 different people and not one would say we understand and we will make sure your account shows no usage. I called them to explain i am not getting service and they would hang up on me. Don't try earthlink they are all scammers. read more

A little confusing to set up and finish account verification. But otherwise it is okay.

I'm new to Georgia and wasn't familiar with ISPs in Macon, so I chose EarthLink. That was a mistake. From month one, the experience has been awful. Representatives give different answers every time you call about the same issue. Promises are made and never honored. Tech support is ineffective, and customer service is shockingly rude--clearly uninterested in whether you stay or leave. I pay my bill on time every month, without fail, and it genuinely does not matter to them. After doing more research, I also realized their pricing is completely unreasonable compared to other providers. I should have researched more beforehand--that part is on me--but if this review helps someone else avoid the same headache, it's worth it. I'm moving, breaking my contract, and paying the early termination fee because my peace of mind is worth more than staying another day with this company. Do yourself a favor: don't sign up with EarthLink. Find another provider if you possibly can. read more

Got the equipment 100 plus dollars,paid for service,well everything except service nothing but buffer for months called and not much was done..DO NOT get this its horrible and a waste of time and money..better off going elsewhere read more

Can't understand how to connect it. Don't understand where to hook it up too.request service

So my signing up with Earthlink Fiber was a little bit of a rocky start. I was given a lot of misinformation in the beginning regarding the installation, and equipment. First of all we have AT & T fiber connections under ground because our neighbors have AT &T fiber. When the installer came out the first time he told me he could not do the installation because there needed to be fiber in our area. He told me someone would have to come out and add cables under ground. That pushed our installation back by almost 2 weeks. The next installer who came out was very efficient, and he placed the modem/router up stairs like I wanted. I signed up over the phone and the CSR told me there would be no charge for the equipment. She said I would be paying $49.00 per month. Once the installation was complete, my first bill was $69.00. When I called to let them know I was told I wouldn't be charged for equipment I was told the CSR made a mistake. So I continue to pay $69.00 per month. As far as the service is concerned I run speed tests pretty regularly and I have never seen the 300 mps I was promised. The service works fairly well, but last night while trying to stream a movie, there were some glitches. I tried several different streaming services and the result was the same. Anything I tried to watch kept buffering. This has never happened before with other internet services. I'm hoping the problem will not occur the next time I want to stream a movie. read more

Horrible experience I moved to a new area and I work from home so I needed the fastest internet available to me. I never even got to use my internet because they put the wrong IMIE number on my router and kept saying it was escalated, only find out it never was. I asked to speak with a supervisor for 3 days in a row before I canceled it a week later, and returned the equipment only to be charged a $400 non equipment return fee, after Joyce in the office took the package from UPS at the front desk. Yes I have proof of that delivery, it's money laundering at its finest. Scammers, and criminals is all the company is. read more

UPDATED: After weeks of trying to get things fixed, I cancelled. They refunded my charges and had me download labels to return the routers (that took a while also). I sent both routers back. Last Tuesday on Feb 17, I received an email threatening me that they would charge me $436.40 if I did not return the router. I already had. And I took photos of both boxes and both receipts from the UPS store. I called earthlink, and their rep confirmed they had received both routers and I should just ignore the email. Today 2/22/2026, Earthlink attempted to charge my debit card for the above amount. Fortunately, it was declined and I was alerted. After the rep below apologized and assured that they were working on the issue, they attempted to steal my money from my bank account again. DO NOT CHOOSE THIS DECEPTIVE COMPANY read more

Easy to hook up. Plugged it in scanned the qr code followed the directions . Plus it's not expensive at all so it was great for us cuz we r on a budgeted income . read more

They had took my activation fee which was 79.95 and then going to tell me i have to pay when I was told that it would be working when I got it and the customer service guy going to tell me to pay 64.95 to get my little GB which is a 100 GB crazy part about I supposed to get the Internet box 2 days ago and they said it a activation fee read more

This is a terrible internet service provider. My home internet has been out for 6 days. I've scheduled two different appointments for a technician to come out to address the problem. No technician showed for either appointment. Customer Service is of no help. They can't explain why no one has showed up. While they offered to credit my account for the 6 days I've been without service, they still cannot offer any explanation or solution for restoring service. They always "apologize for the inconvenience," but they cannot tell me when or how my internet will be restored. This company should not be in business, and I highly recommend you avoid using Earthlink at all costs. Their pricing may seem inexpensive, but I strongly urge you to avoid them to avoid frustration, dissatisfaction, and headache! read more

Your "High Speed Data" is a LIE!!!!! I was just told by customer service that ANYTHING over ZERO bytes per second counts as high speed (over half of my downloads run under 1mbps). Then, when trying to finish a download that had been running all night, I run over my limit by 8Gigs (308G total). I purchased an additional 5G of high speed data to finish the download only to be told that it upped my high speed data to 305Gigs..... WHICH I HAD ALREADY EXCEEDED!!!!! So instead of adding 5G to the 308 already used you applied it to the amount ALREADY downloaded at a low throttled speed!!!! **I gave you more money FOR NOTHING!!!!** That's called "Conversion" (Conversion is a civil tort that occurs when someone intentionally takes another person's property without their consent, or acts as if the property belongs to them: Taking and failing to return property or provide services) and it is Illegal. If I pay for an ADDITIONAL 5G of high speed data I should GET an additional 5 G of high speed data, ffs. YOU PEOPLE SUCK AND I WILL GLADLY PAY THE EARLY TERMINATION FEE TO GET AWAY FROM YOUR KRAP COMPANY AS SOON AS ANYONE ELSE IS AVAILABLE IN MY AREA! For now you have me hostage, but not for long, you evil, thieving SOBs! Other Internet service providers are coming to my rural area thanks the the Rural Internet Improvement Act of 2023. Your thieving days are numbered! read more

The service was good but the only thing i didn't like was where the line was buried. In the front wall of the house which is an eyesore every time i drive off or drive in. Other than that it was ok read more

Since I've been with earthlink I've enjoyed the service it's very reliable at a good price

Could do better, language barrier with customer service, had to explain problems to four different techs, because couldn't understand English read more

I am happy with this connection. have not had any issues and am always connected. thank you earthlink

Dishonest snakes. Charged for Fiber, it was DSL through AT&T. Daily intermittent service. Impossible to communicate for work. Customer Service was was rude. I was charged $200.00 to disconnect. The initial sales person was great of course. BEWARE. read more

Your company is not help in a situation of importanc. I have been trying to cancel my mother's service due to she is in hospic during and all I wanna due is cancel service and I have nobody helping me. I don't think your company knows how to do anything the legal way. read more

So far so Great the quality of my internet is very good the installer was amazing and whenever I call customer service my needs are always met. read more

We ordered wireless Internet to be installed in our home. Total disaster! After first being told that we weren't able to get the service,which we had to call to confirm. After it was confirmed, the 8am-4pm appointment window stretched to 8am-10pm with NO updates at all!? I ended up telling them to cancel the order and decided on a different carrier for fear that, as a FIRST IMPRESSION, if anything would go wrong and we needed service, this would be the same response. Not a great way to conduct business at all. I'm not just complaining, I offer them to learn from companies like Comcast where they have automated alerts for appointment status so the customer is not left in the dark and frustrated. read more

Where do I begin....2 weeks after ordering internet, I am left with no internet, a bunch of lies, and an injured child because AT&T left the wire across the sidewalk. To compound matters, the wire was never needed. It was removed by the second technician because I already had a wire from Charter. After calling Earthlink to speak with someone, I have been transferred to Executive Relations. It is now 5:22PM EST and I have been on hold for 1 hour and 21 minutes. Unfortunately, I think this matter is going to end in a lawsuit. This is regarding Executive Escalation-SDP 623379 read more

EarthLink - Internet Service Providers Near Me - Atlanta, Georgia

I'm 100 Professional and friendly installer. He explained how to protect the equipment and wires. Ade sure I understood. I am well pleased with everything. Thank you !!! BCberry read more

This is the worst company I have ever dealt with. The internet service never worked, the company is horrible and the customer "service" is terrible. I had the service for only 10 days and each one of them was bad. I had to unplug the modem every day I had service. Most of the time that didn't fix it. I dealt with their customer service for more than 10 hours (6 in one day) and they never fixed the issue. Two bad modems later I had enough. I went to cancel the service and they charged me $200 to cancel. This company is terrible and I would run from it as soon as you can. read more

Very good service. Very good customer servic. very monthly price. When they installed it, they were on time.

Great agent, installer and service.They were very helpful and professionals. They called before their arrival and the tech was so helpful.

I had the service for 2 weeks and cancelled it. I put out $135 for service and rental with taxes. I called every 2-3 days waiting for a representative for 30-47 mins in South Africa. The buffering was daily didn't matter to me of day/night with one device My cameras wouldn't work either. They kept saying we are fixing it be patient still charging full price. read more

"0" Stars, Rude customer service, lied to us about what we were getting and purchased, NO FIBER OPTIC in my neighborhood, also to get their basic wired service, the pole with the equipment is too far away for the signal to stay on, wasted my time and finally after 2 hours and hung up on 7 times, I just cancelled... Why do sales people NOT have the correct information... Sad... read more

Eartlink rep was very sociable, easy to talk with regards to the service, monthly fee is great, service men who came to bury cable were on appointed time, very nice and quick with their time. The installer of the internet equipment was very sociable and fast to do his job and linked our t.v.'s before he left. I'm happy so far with earthlink and I told my neighbor about earthlink and she is very interested. Thank you...5 out of 5 on stars. read more

I've had them for a few months and the service was fast, but last week it went down. Their so-called 24-hour customer servixe has turned out to be mostly texting, and they all tell me to restart my router even though I start the conversation letting them know I already did router troubleshooting. Turns out they also just lease the fiber from ATT so they couldn't even give me updates. It took 3 days to get it fixed, and now 36 hours later it's down again and they're putting me through the same song and dance. I'm switching to ATT or Google so at least I can deal directly with the company and not basically pay a 3rd party for lousy service. Oh, and every time there's an outage ATT sends me a text notifying me and saying they'll credit my bill for the down time, but EarthLink doesn't. So done with them.​​ read more

The worst customer service I have ever encountered. The technical recommendations were not helpful and did not resolve anything. The technicians they sent out were from ATT and they didn't do anything. The latest one came out and did something in the back yard, tripping on something then left without completing the work. read more

Cant get anyone on the phone! Over 1 hour already! I cancel the service 1 month ago! Was confirm 1 week ago! Service still on! I cant get the other company until they disconnect me! Simply TERRIBLE CUSTOMER SERVICE! read more