This is more of a follow up to the statement I left at the end of March. Someone who is allegedly upper management at Earthlink replies to most reviews and sometimes tell the writer to call a specific phone number and provides a pin number. Well, not everyone monitors Yelp daily so that by the time you see the phone number and pin, it has already expired so you can't actually talk to anyone in 'upper management.'. This is a good example of Earthlink 'customer service ' and as a long time customer for more than 20 years, they can take their 'customer service ' and $15/mo price increase with no advance notice and stick 'em. I'll be dumping Earthlink as soon as possible. read more

Service is horrific. Had it for 1 month never had service . Cancelled it February 10 and returned equipment February 11 at 9:31 am ups was received February 16 2025 9:13 am by Joyce . Confirmed it with EarthLink every weekend get email they charged 400 for unreturned equipment called three times they confirmed it but still charged my account . Can't get them to fix the issue . All you get is I'm sorry I confirmed it we will clear it up they are hitting my credit . DONOT get EarthLink . Horrible service . As of now the equipment is sitting in their warehouse and as soon as they get to it they will clear it up . DO NOT DO NOT get EarthLink for INTERNET!!!!!!! read more

I'm new to Georgia and wasn't familiar with ISPs in Macon, so I chose EarthLink. That was a mistake. From month one, the experience has been awful. Representatives give different answers every time you call about the same issue. Promises are made and never honored. Tech support is ineffective, and customer service is shockingly rude--clearly uninterested in whether you stay or leave. I pay my bill on time every month, without fail, and it genuinely does not matter to them. After doing more research, I also realized their pricing is completely unreasonable compared to other providers. I should have researched more beforehand--that part is on me--but if this review helps someone else avoid the same headache, it's worth it. I'm moving, breaking my contract, and paying the early termination fee because my peace of mind is worth more than staying another day with this company. Do yourself a favor: don't sign up with EarthLink. Find another provider if you possibly can. read more

Horrible experience I moved to a new area and I work from home so I needed the fastest internet available to me. I never even got to use my internet because they put the wrong IMIE number on my router and kept saying it was escalated, only find out it never was. I asked to speak with a supervisor for 3 days in a row before I canceled it a week later, and returned the equipment only to be charged a $400 non equipment return fee, after Joyce in the office took the package from UPS at the front desk. Yes I have proof of that delivery, it's money laundering at its finest. Scammers, and criminals is all the company is. read more

UPDATED: After weeks of trying to get things fixed, I cancelled. They refunded my charges and had me download labels to return the routers (that took a while also). I sent both routers back. Last Tuesday on Feb 17, I received an email threatening me that they would charge me $436.40 if I did not return the router. I already had. And I took photos of both boxes and both receipts from the UPS store. I called earthlink, and their rep confirmed they had received both routers and I should just ignore the email. Today 2/22/2026, Earthlink attempted to charge my debit card for the above amount. Fortunately, it was declined and I was alerted. After the rep below apologized and assured that they were working on the issue, they attempted to steal my money from my bank account again. DO NOT CHOOSE THIS DECEPTIVE COMPANY read more

So my signing up with Earthlink Fiber was a little bit of a rocky start. I was given a lot of misinformation in the beginning regarding the installation, and equipment. First of all we have AT & T fiber connections under ground because our neighbors have AT &T fiber. When the installer came out the first time he told me he could not do the installation because there needed to be fiber in our area. He told me someone would have to come out and add cables under ground. That pushed our installation back by almost 2 weeks. The next installer who came out was very efficient, and he placed the modem/router up stairs like I wanted. I signed up over the phone and the CSR told me there would be no charge for the equipment. She said I would be paying $49.00 per month. Once the installation was complete, my first bill was $69.00. When I called to let them know I was told I wouldn't be charged for equipment I was told the CSR made a mistake. So I continue to pay $69.00 per month. As far as the service is concerned I run speed tests pretty regularly and I have never seen the 300 mps I was promised. The service works fairly well, but last night while trying to stream a movie, there were some glitches. I tried several different streaming services and the result was the same. Anything I tried to watch kept buffering. This has never happened before with other internet services. I'm hoping the problem will not occur the next time I want to stream a movie. read more

Easy to hook up. Plugged it in scanned the qr code followed the directions . Plus it's not expensive at all so it was great for us cuz we r on a budgeted income . read more

They had took my activation fee which was 79.95 and then going to tell me i have to pay when I was told that it would be working when I got it and the customer service guy going to tell me to pay 64.95 to get my little GB which is a 100 GB crazy part about I supposed to get the Internet box 2 days ago and they said it a activation fee read more

This is a terrible internet service provider. My home internet has been out for 6 days. I've scheduled two different appointments for a technician to come out to address the problem. No technician showed for either appointment. Customer Service is of no help. They can't explain why no one has showed up. While they offered to credit my account for the 6 days I've been without service, they still cannot offer any explanation or solution for restoring service. They always "apologize for the inconvenience," but they cannot tell me when or how my internet will be restored. This company should not be in business, and I highly recommend you avoid using Earthlink at all costs. Their pricing may seem inexpensive, but I strongly urge you to avoid them to avoid frustration, dissatisfaction, and headache! read more

Your "High Speed Data" is a LIE!!!!! I was just told by customer service that ANYTHING over ZERO bytes per second counts as high speed (over half of my downloads run under 1mbps). Then, when trying to finish a download that had been running all night, I run over my limit by 8Gigs (308G total). I purchased an additional 5G of high speed data to finish the download only to be told that it upped my high speed data to 305Gigs..... WHICH I HAD ALREADY EXCEEDED!!!!! So instead of adding 5G to the 308 already used you applied it to the amount ALREADY downloaded at a low throttled speed!!!! **I gave you more money FOR NOTHING!!!!** That's called "Conversion" (Conversion is a civil tort that occurs when someone intentionally takes another person's property without their consent, or acts as if the property belongs to them: Taking and failing to return property or provide services) and it is Illegal. If I pay for an ADDITIONAL 5G of high speed data I should GET an additional 5 G of high speed data, ffs. YOU PEOPLE SUCK AND I WILL GLADLY PAY THE EARLY TERMINATION FEE TO GET AWAY FROM YOUR KRAP COMPANY AS SOON AS ANYONE ELSE IS AVAILABLE IN MY AREA! For now you have me hostage, but not for long, you evil, thieving SOBs! Other Internet service providers are coming to my rural area thanks the the Rural Internet Improvement Act of 2023. Your thieving days are numbered! read more

The service was good but the only thing i didn't like was where the line was buried. In the front wall of the house which is an eyesore every time i drive off or drive in. Other than that it was ok read more

Since I've been with earthlink I've enjoyed the service it's very reliable at a good price

I am happy with this connection. have not had any issues and am always connected. thank you earthlink

Could do better, language barrier with customer service, had to explain problems to four different techs, because couldn't understand English read more

Dishonest snakes. Charged for Fiber, it was DSL through AT&T. Daily intermittent service. Impossible to communicate for work. Customer Service was was rude. I was charged $200.00 to disconnect. The initial sales person was great of course. BEWARE. read more

Your company is not help in a situation of importanc. I have been trying to cancel my mother's service due to she is in hospic during and all I wanna due is cancel service and I have nobody helping me. I don't think your company knows how to do anything the legal way. read more

So far so Great the quality of my internet is very good the installer was amazing and whenever I call customer service my needs are always met. read more

We ordered wireless Internet to be installed in our home. Total disaster! After first being told that we weren't able to get the service,which we had to call to confirm. After it was confirmed, the 8am-4pm appointment window stretched to 8am-10pm with NO updates at all!? I ended up telling them to cancel the order and decided on a different carrier for fear that, as a FIRST IMPRESSION, if anything would go wrong and we needed service, this would be the same response. Not a great way to conduct business at all. I'm not just complaining, I offer them to learn from companies like Comcast where they have automated alerts for appointment status so the customer is not left in the dark and frustrated. read more

This is the worst company I have ever dealt with. The internet service never worked, the company is horrible and the customer "service" is terrible. I had the service for only 10 days and each one of them was bad. I had to unplug the modem every day I had service. Most of the time that didn't fix it. I dealt with their customer service for more than 10 hours (6 in one day) and they never fixed the issue. Two bad modems later I had enough. I went to cancel the service and they charged me $200 to cancel. This company is terrible and I would run from it as soon as you can. read more

Where do I begin....2 weeks after ordering internet, I am left with no internet, a bunch of lies, and an injured child because AT&T left the wire across the sidewalk. To compound matters, the wire was never needed. It was removed by the second technician because I already had a wire from Charter. After calling Earthlink to speak with someone, I have been transferred to Executive Relations. It is now 5:22PM EST and I have been on hold for 1 hour and 21 minutes. Unfortunately, I think this matter is going to end in a lawsuit. This is regarding Executive Escalation-SDP 623379 read more

EarthLink - Internet Service Providers Near Me - Atlanta, Georgia

I'm 100 Professional and friendly installer. He explained how to protect the equipment and wires. Ade sure I understood. I am well pleased with everything. Thank you !!! BCberry read more

The gentleman that came to install our service was very professional. He was very nice as well. Great service all the way start to finish .

Very good service. Very good customer servic. very monthly price. When they installed it, they were on time.

Great agent, installer and service.They were very helpful and professionals. They called before their arrival and the tech was so helpful.

I had the service for 2 weeks and cancelled it. I put out $135 for service and rental with taxes. I called every 2-3 days waiting for a representative for 30-47 mins in South Africa. The buffering was daily didn't matter to me of day/night with one device My cameras wouldn't work either. They kept saying we are fixing it be patient still charging full price. read more

Eartlink rep was very sociable, easy to talk with regards to the service, monthly fee is great, service men who came to bury cable were on appointed time, very nice and quick with their time. The installer of the internet equipment was very sociable and fast to do his job and linked our t.v.'s before he left. I'm happy so far with earthlink and I told my neighbor about earthlink and she is very interested. Thank you...5 out of 5 on stars. read more

"0" Stars, Rude customer service, lied to us about what we were getting and purchased, NO FIBER OPTIC in my neighborhood, also to get their basic wired service, the pole with the equipment is too far away for the signal to stay on, wasted my time and finally after 2 hours and hung up on 7 times, I just cancelled... Why do sales people NOT have the correct information... Sad... read more

I've had them for a few months and the service was fast, but last week it went down. Their so-called 24-hour customer servixe has turned out to be mostly texting, and they all tell me to restart my router even though I start the conversation letting them know I already did router troubleshooting. Turns out they also just lease the fiber from ATT so they couldn't even give me updates. It took 3 days to get it fixed, and now 36 hours later it's down again and they're putting me through the same song and dance. I'm switching to ATT or Google so at least I can deal directly with the company and not basically pay a 3rd party for lousy service. Oh, and every time there's an outage ATT sends me a text notifying me and saying they'll credit my bill for the down time, but EarthLink doesn't. So done with them.​​ read more

Top notch service. Very reliable. Installation technician was courteous and professional.

The worst customer service I have ever encountered. The technical recommendations were not helpful and did not resolve anything. The technicians they sent out were from ATT and they didn't do anything. The latest one came out and did something in the back yard, tripping on something then left without completing the work. read more

Horrible service charged me twice to start. Then I took seven days to get my router just to tell me the SIM card is not compatible with the router now I have to ship out my old router wait another 7 days for the new one and hope that works. They are super unprofessional and won't give a credit to my account. Which means I've paid and have waited half the month for service. This company is a scam and a cheap money grab! Don't buy! read more

My service up to this point has met all my expectations. My Internet needs were there every time without any issues. After moving to another apartment, it worked even faster. read more

I would highly recommend earthlink to anyone who is looking for a new or different internet provider. They had the lowest price with a high quality service. I have had nothing short of superior service from the installation to costumer service. They had the service that best matched what i needed and im positive they will have what you need. read more

Our experience has been beyond our expectations. We have not had any issues with our service.

I am extremely satisfied with Earthlink. I am able to enjoy movies during inclement weather and there is minimum buffering after data use.

EarthLink internet / DirecTV has been a huge improvement. Getting speed advertised. No "spinning wheels" and drop outs. Thank you.

I have been w/o wifi for over 5 days. My connection issues began on FriMay 23rd. the WiFi worked but the connection was spotty. Sat May 24th the connection remained spotty. I unplugged my router&reconnected &that seemed to work for part of the day. I ended up doing this about 3times Sat the 24th b4 contacting them by chat that night. I was unable to speak w/ anyone as they kept sending me pre written responses advising me to call tech support. Which did not take calls until 9am. Problem. My work shift began at 6am that day. I attempt to trouble shoot on my own. To no avail. 9am rolls around. 3 hours after I was supposed to be at work. Im finally able to call. They trouble shoot&it works. For a few min& it's back down again. This persist until Mon when I wake up again for a 6am shift. NO internet at all. Day 2 of my work day being interrupted. Again I'm unable to contact them until 9am. 9 am rolls around I contact them.This time I was pissed!My WiFi had been unreliable at this point for over 2 days!They still suggested troubleshooting over the phone.Which did not work! My bill was due by May 30th to avoid disconnection on May 31st which was slowly approaching. I refused to pay until my issue was resolved. I ended up missing work&then having 2LEAVE MY HOME &travel to a diff location to use WiFi on MonMay 26th. When I spoke to someone on Tues 27th I told her I was done troubleshooting& needed a tech at my residence. The next appt was not until FriMay 30th(the same day my bill is due). We stayed at a hotel for3days as a result. I WFH. I expressed how unacceptable this was. Internet restored Fri evening. I refused 2pay until my balance was appropriately adjusted. The lady said she wouldn't be able to count the days my WiFi was out prior to my first call w/o tech support which didn't open until 9am on SatMay 31st.They disconnected my WiFi before morning. We had not had the internet working for more than 8hrs. . Will be canceling immediately at 9am. Never again!!! Correction I have been without reliable internet for 10 days. they offered me a $5 credit lol. Then upped it to $50. No consideration for the money I spent in hotel fees JUST SO I COULD WORK! almost half of the month without internet and they offered me $50 and refused to allow me to pay my April bill bc my May 28th bill had processed during the time I was without internet read more

I am in a rural area and use EarthLink. It's great. I love it. It's fast enough and works really well. The signal is good all throughout my house. Good internet option. read more

Purchased the internet service from EarthLink, and we have received the service as listed. It works great, no down time. We have been with EarthLink for few months now. No problems. Unlike some of the major internet service providers we had in the past, constant upset sales, reduced service. Very happy with EarthLink internet service. read more

We love earthlink! Plenty of bandwidth to run a business from home and several other devices simultaneously. We are fortunate to have fiber optic so that helps. The excellent customer support and service are worth the extra cost. This the best internet service we ever have ever had, thank you earthlink! read more