The price is right therefore, the 2 stars. Otherwise, this mom and pop company might be the most…read moreunprofessional company I have ever dealt with, certainly in internet and telephone services, and possibly in anything. Customer service is nonexistent and the people are nasty. The following excerpt is from the VM transcription I got from this company the day after my service went down and I couldn't reach them. I'll let the public decide how professional this is: "Got your voicemail last night Sorry I was a little occupied. I was taking care of some baby twins at the moment when you called so I just had my hands full." Nice that someone has twin babies, but I don't expect this kind of response from an internet company that, as an aside NEVER had the 100 mbps I was paying for.

I usually don't take the time to write a review unless I'm super impressed and I must say I'm super…read morepleased with Skynet. Chris the owner has superb customer service as well as his staff. I enjoy their professionalism and how fast they respond to any question or issue. I was so sick of big companies charging so much for internet that was always having issues. Love family owned businesses and they definitely deserve more customers! Best and most reasonably priced internet in Bozeman, hands down!!!!

Super happy with my recent visit to Spectrum in Bozeman. Jayce helped me to get faster internet at…read morehome at a savings, and more! I use their modem and router (Wifi 7), and we may upgrade phones and add a line. Thanks for your knowledge and thinking of the customer! Another worker (Brenden) also helped!

We had paperwork from the local office that all equipment had been returned when we canceled our…read moreservices, yet when we checked with them, they said they did not have record of us returning the modem. They also said that we had to call spectrum direct to get the return modem off our account. When calling spectrum customer service customer care line we got the modem problem taken care of but also wanted to cancel our Internet service. 30 minutes later we finally got a confirmation number on a canceling of that service. The customer service individual is apparently under company regulations that require him to continue to try to sell the service so we wouldn't cancel it. We did not curse at this individual but continue to repeat that we wanted to cancel the service. He continued to try to sell us more services and lower rates. But this experience insured is that even if I am dissatisfied with my new Internet service provider, I will never return to spectrum. They either don't know or don't care that their hard-cell tactics drive away customers rather than attract them.

Michael is fantastic! I initially went in just to ask a pretty simple question about my account. He…read morewas super friendly and personable to deal with. I inquired about a phone upgrade as I had debating one for the past few weeks and wound up setting up a time with him to return in a few days when I had the time to sit down and do the set up with him. Today was upgrade day and Michael made it easy and painless. Very knowledgeable and very sincere. It's more like hanging out with a friend who knows about phones than dealing with someone in sales, which I loved because I hate shopping for just about anything and will generally avoid it whenever possible. I live closer to a different Verizon location but this is the one I will keep coming back to whenever I need something. And whenever possible I will definitely seek out Michael to help me.

When we got there for an 11:00 appointment we were told he couldn't see us for a couple hours…read more Walked out and didn't return.

Today, Verizon was great and Amber in the Bozeman store was too. It's good when everything (and…read moreeveryone) works :)

No stars, worst customer service, worst price. I tried to cancel my plan, the store said I need to…read morecall corporate. Called corporate, they said they could email me an itemized statement and cancel my bill. Charged me with a late fee, then they said a month later that they couldn't email me an itemized invoice via email, only over snail mail.

Internet is constantly going down and they still haven't corrected the issue. there is no in in the…read moreoffice on the weekend so when your Internet goes out, you're out of luck until Monday which is my situation right now!! I am NOT happy with the service they provide. you're better off paying for spectrum

Great internet service. Reasonably priced. Speedy repairs. Overall great experience!read more

Having just switched from Century Link, I'm happy with Charter…read more Awesome tech guy, Jeff! Warning... If you need to have a tech come to your home, I'd advise you to ask for a Charter employee. I had a weird experience with a sub-contractor(s) employee and asked him to leave. He was very odd. It was apparent when he first arrived, opened the storm door, and walked in. With four dogs in the house, plus basic etiquette, it didn't go over well with me. Not to mention he wore no I.D. nor did he introduce himself.... Maybe it's just me?!

Charter has the attitude of "if you don't like us leave!" They will not credit for service problems…read moreand they could care less if you have an issue. The Internet is equivalent to dialup. Bundling doesn't not save money. Charter is expensive, especially for subpar service. The first six months they switched out three modems and I lost count of how many times they switched out the TV boxes. We were supposed to have several DVR's but they installed all basic boxes with no DVR's but were charged for DVR's. There was a technician at our house one to two times a month! Needless to say we no longer have them. If you want any results regarding issues you would need to go to the Charter office in Bozeman. The employees on the phone will only waste your time and breath.

Apparently after not one late payment in 5 years their thank you to me is to hit me with $60 to…read morecome pick up THEIR equipment when I move. The past year we dealt with increasing spotting service, almost no service during Covid, and countless interruptions while they moved locations. A reputable company would have given discounts those months. Final thought -Stay away from GlobalNet.

Global Net was fast. They were at my house to set up the next day after I called. They have been…read moresupplying me reliable internet since.

Took the day off work so a technician could come in and install a router, said the would be here…read morebetween 8 am and 5 pm, technician called at 4:55 stating she was at her last appointment for 7 hours and couldn't come until Monday, called Century link customer service, said thet couldn't come until Thursday. I can't afford to take another day off work. When I told her that they called my husband and told him Monday, she said there were no openings on Monday litterally calling me a liar. The absolute worst customer service ever. The router came through Amazon around 5:30, there automated system says it should be on tonight by 8:30. I swear if I could give them negative stars I would

Without question the absolute worst company I've had the displeasure of dealing with. Prices DO NOT…read moremeet the standard of service. The service itself is spotty and slow. During peak traffic hours it's sometimes unavailable altogether. This company is in desperate need of an infrastructure upgrade and they literally couldn't care less. I have not one positive thing to say about Century Link. There aren't the appropriate words to even describe the amount of disappointment and dissatisfaction we've experienced with this company. Unfortunately, they are the only provider in our area. The second another provider is available we will drop their service like a bad habit. Their techs are incompetent, their call centers are impossible to navigate. They charge you for everything they can, even when it's their equipment that's failing. They are the definition of profits over product. We've been stuck with Century Link for 7 years and I can fully say that the service they provide is years out of date and an absolute disaster to be forced to use them. I am currently paying for 40 mbs service and, I kid you not, have never even reached half of that. My average download speed is about 15mbs (on a good day) and my upload averages less than 5mbs. I am hard lined directly. That's how pathetic this service is. They don't care, they won't fix it, they won't upgrade their infrastructure. Dozens of techs in person have been to my house. I've spent HOURS IF NOT DAYS on the phone with them. No discounted bill. No remedy. No cares. Absolutely disgusting company from top to bottom.