You showed up at my house for Home Warranty service on an evaporated cooler. Told me only one panel was getting water and that because somebody else had worked on it. You wouldn't cover it with the Home Warranty and then try to gouge me for the repair. Well, I went up there. The only problem was the last person who serviced the cooler didn't put the panels in right and the water wasn't feeding into them. You said it was something else and tried to charge me up to $300 for $15 part that it didn't even need. Be careful of Earls. They will try to rip you off. read more

My home warranty American shield sent out Earls air conditioning for an issue I was having with my AC They scheduled me in within 2 days of calling, Andrew and Axle were the two techs that showed up, they communicated threw out the day to keep me posted on time they were showing up and followed up that they were a bit behind but would be over soon. When they showed up they go straight to work and troubleshoot my issue. They found out everything was working properly except one of my thermostat was not programmed properly. Andrew took the time to explain to me how my AC and dampers work to give me a better understanding of the trouble I thought I was having. None the less they took care of my issue and they were very polite Thank you guys! read more

Cesar was a very professional and courteous serviceman. Arrived as expected and called to inform that he would arrive within 10 minutes. Advised what he was doing as he proceeded through the tune-up and commented on the condition of our roof unit. When he came into the house to change the filter my service dog who is tolerable of men in the house, I held onto her, her prior shelter history makes her leery. But she accepted him very well, which is to his credit. His friendly demeanor gets credit for that. read more

Axle was our technician and arrived at our requested appointment time. Axle was very informative, professional and courteous. Axle explained what he was doing to troubleshoot our ac's problem and was able to solve the issue although the issue was not easy to initially identify, and he never gave up or acted frustrated. If I ever have an ac issue again, I will definitely contact this company specifically request him to be my technician and recommend him to any other customers. Thank you for your service sir! read more

Had Cesar as a technician.He was on time and professional . Would definitely ask for him again.

Expensive and wouldn't make payment arrangements. They didn't properly diagnose the real problem with my A/C, which needed replacement.

The home warranty company chose Earl's for us Long story short they were going to gouge us to the tune of approximately $2200. I called the home warranty and asked for a second opinion of someone with a higher star rating. Another company came out and replaced the same part suggested by Earl's for the cost of our $125 home warranty deductible. The ac is now working great! read more

We recently had flooring installed in our home, which naturally generated a lot of dust, 99.9% of which went straight up to our filters. Even worse, we had the work done while we were out of town so while our HVAC system went into overdrive trying to compensate, there was no one to clean our A/C units. So inevitably on one fine 120° Cat City day our A/C was cooling at a trickle. The ambient temperature inside the house was 97° and misery was loving our company. We'd heard good things about Earl's and they immediately justified their reputation by squeezing us in on short notice, literally and mercifully within hours of us calling on the same day. Tony was our A/C professional and he was friendly and outgoing. He inspected our vents and our system and after a very thorough cleaning and repositioning he had our home cool again within an hour. Tony also dispensed plenty of helpful insights regarding care, maintenance, and optimal cooling. He came off as just a friendly and helpful guy. We're also looking to install a hanging A/C soon and Earl's will definitely be our first call company. Outstanding work! read more

These guys deserve 5 star today . Maria and Cesar thank you ! I filed a claim with AHS last night and Maria called me first thing in am. Cesar was at my home at 10am and promptly fixed my capacitor and air with second unit is working well. Thank you ! read more

I have to give Earl's a great review. With many bad reviews, I note the following based on negative responses. 1. No HVAC company can guarantee a part will be available immediately. 2. The speed at which a home warranty claim is submitted by an HVAC company can vary (timeliness of claim submission may be an issue at Earl's). 3. Unless the technician is incompetent or dishonest, they are not at fault when a part is unavailable or a claim isn't filed in a timely manner. Now for the review: - I had a spring tune-up by another HVAC company and my AC suddenly stopped working afterward. The technicians proved to be incompetent or dishonest with their findings or lack thereof. - I contacted another HVAC company (I had used in the past) to diagnose the issue which was determined to be low freon. My premium home warranty covers freon without submitting a claim so I contacted First American Home Warranty. (Doing so, saved me $400.) - First American sent out Earl's HVAC. I read the reviews on Yelp and was concerned by the low rating. However, the technicians (Axel and another) arrived on time, confirmed the freon was low, checked and confirmed there were no system leaks, then re-filled the freon. Axel was informative and friendly as was the other technician. Thanks to Earl's for being honest and timely! read more

Absolutely terrible experience, referred out by American Home Shield. The tech that was sent out kept saying how it wasn't going to be covered, even though they had already covered the same issue before. Then, I find out why.... He wrote the report to AHS as a "non accessible" line set that needs to be replaced, even though the entire thing is accessible. All so that they can charge more for the work to me directly. Absolute clowns, keep in mind this is after I already told them I know the whole get down with Home Warranty companies because I'm in the industry. But they still played games and tried to get over on me. read more

Our experience with Earl's Air Conditioning was not as professional and detail oriented as I would have expected for a major AC and ductwork replacement. They left our house, in particular the walls and floors, covered by insulation dust and did not do a thorough job of cleaning up construction related materials. The work was done in their allotted time line and everything was properly installed. Customer service and attention to detail was severely lacking, it took several days of thorough cleaning to remove all of the materials that Earl's crew left throughout our home. We have multiple individuals with sensitive breathing/health conditions and this is huge concern for us. Beware if this is a concern for your household as well. read more

I have First American new home warranty and I requested an air conditioning check up on one of 3 air conditioners at my house. They first contracted me with Anthem air who never called me for 10 days. I called new home warranty and they contracted Earls to come out instead. Earl's immediately called and set me up with an appt. Andrew came out on time, very professional and knowledgeable, fixed my one air conditioner with a new capacitor and then I paid extra for a tune up on a different one. They were very thorough and I will definitely call them next time for service! read more

Jason showed up and gave an estimate that turned out to be much less in the end. The work was done immediately and we got relief for the heat, thanks. read more

My home warranty American Home Shield assigned Earls Air Conditioning to my claim. On 7/17/23 Technician came out. The Unit was repaired 8/9/23. BTW 115 plus in Cathedral City. There appeared to be a disconnect between AHS and Earl's regarding the ordering of the Part and its availability. The Earls Staff is very Nice and professional. Especially Maria, who does/did her best and was concerned with my plight. Eventually the Unit was repaired. The AHS employs out of country customer service . I truly can's say where the breakdown of parts ordering occurred. In any event, my AC has never worked better. Earls did a in-depth evaluation and I believe repaired the problem. I hv had other AC companies almost every summer come out. The always say the same. Low Freon . Earl I believe got to the root of the problem and I would say**Worth the Wait** Thanks Earl & Staff Anita read more

This is a late review on services that I had received from this company over a month ago. My wife and I had came home when it was the week of 120's to find our AC was making a loud screeching and knocking noise. I contacted Earls AC and they were able to get a tech out the same day within the hour I had called. I was happily greeted by Axel and his co worker Adrian who tested, diagnosed and fixed the issue we were having within a half hour. Upon fixing the issue they stayed on site to make sure the issue was 100 percent resolved, tested the pressure of my unit and even replaced my filter even though I had just done it a few weeks ago. To my surprise it was already dirty which is to be expected here in the desert. I gave myself a rule of thumb, during summer months, change the filter once a month to keep your unit working smooth and the air smelling fresh! Thank you again Axel and Adrian and the team at Earls for getting our AC fixed within hours of calling to have your services! 10 stars!!!! read more

I do not recommend you use this company. Our home warranty sent us this vendor, and I believe they were trying to overcharge us. Our technician was great but then it all fell apart. We asked for a second opinion and it only took them 2 days. read more

I requested HVAC service for my AC not cooling 8/18 through AHS my home warranty company. Was told someone couldn't come out until 8/22. Meanwhile I scrambled to get another provider out as a back up because we have a special needs child at home who needs the house at a certain temp due to feeding tube and formula. I contacted Earl's Monday 8/21 and told them they did not need to come out as we had the issue fixed. They relayed that I wouldn't be charged and they'd cancel the ticket as I couldn't cancel directly on AHS for some reason. I have called several times to AHS who is saying someone from Earls showed up but I told them not to! No signed páper work as no work done. They took advantage of me needing to cancel and want to be paid for no work done and I did call and cancel the day prior. read more

I had the same frustrating experience as all the other one-star reviews. The fact that they are only authorized to provide verbal estimates and can't send a written one speaks volumes about the shady nature of their operation. Get a second opinion from a real company and stay far away from Earl. read more

August 5th, 2024 This was a horrific experience with Earl's Air Conditioning service. The only great thing about it was the technician (Justin) on the field that was super helpful, explained everything. The rest was horrid, was told that the company would email us an itemized receipt that would be forwarded to the warranty company. They never did. Followed up with the warranty company, they said that I had to pay $2900.00 due to code violations, permits and freon that they did not cover. $1500.00 in freon alone and the rest in other fees warranty did not cover. They made it sound like we about to start building a new home, code violations, and permits fees, we just bought the house less than a month ago. When I called the office, to get an itemized list of charges they (Earl's) submitted to the insurance, Maria said they could not send it to me but that she could read it to me instead. I assume Maria works the front desk. At this point we both became upset, as I wanted to know what was sent and Maria did not want to send it. What kind of business does not let their customers know what they are submitting on their behalf. When asked to talk to the supervisor (Torrey Tyler). Maria said she couldn't give me his number, I gave her mine and she said she did not know when he would be able to call me. Never received the call or the itemized expenses. Instead he called my wife, did not want to leave a call back number. Had a second opinion through Air Plus Heating & Air Conditioning. Through this new company sent over by the same warranty company we were able to get our AC repaired with no outrageous charges. Do not do business, with this company. Ricardo Montes US Army Master Sergeant, Retired Marine Victim Advocate 29 Palms, CA read more

They did great. Got the system up and running again. They provided a mini split, that I got installed as a back up for the future. Got to have a back up plan here in the desert while the main system is down. Highly recommend. Thank you Earl's for your service. read more

This is the second time we have used Earle's Air through our warranty company. They are professional and efficient and in a timely and promised manner. Our technicians this time out yesterday, Jesus and Robert were great. I recommend them to my neighbors when hey have a need. read more

I've seen all of the reviews about earls and I noticed any bad ones involved AHS Warranty. My story was right in line with those. Our first experience was a technician, Justin. Super nice guy. He came out and said we had a blown motor and wheel (I just purchased the house and the unit was 30 years old). He left and said he needed to get the part from a warehouse. After waiting a while I texted and he said the part needed to be ordered. I called earls and they had to get authorization for a part from ahs. I called ahs and the call taker from the phillipines said it was 7:30 here. It was actually 4:30 and they called earls and now it is a waiting game. It is 106 outside and American Home Shield warranty did not have a policy for any type of contingencies or emergencies such as extreme heat. What I realized was Earls was just a victim of AHS policy. Torrey Tyler from Earls called me and he really listened. I explained the situation and he was able to schedule a last second installation for a new AC unit at a reasonable price. He personally came out to check on my place. His crew was fast, efficient, and had great customer service. It is my job now to battle with AHS, but Earls came through in a big way. I would highly recommend. read more

Had this company come on a service call from a home warranty service claim for my air conditioner that stopped blowing cold air. More often than not, companies recommend unnecessary repairs or try to upsell like crazy. Not this time. First thing, they were fast and punctual. Andrew was the service tech and he had it blasting cold air in no time. It actually works better than before it went out and it was 100% covered. Text time I need an emergency repair, this will be my first call. read more

I could not have been more pleased with the service provided by Earls AC. They were assigned by my home warranty (First American) and having had bad experiences with other vendors, I was hopeful but wary. Totally unnwarranted - Tony was professional, knowledgeable, and did not try to rush or "upsell" us. He was able to replace the non-working part and checked for any other potential issues. He made our day. I highly recommend. As I look at some negative reviews, my only comment is that the home warranty companies have lots of restrictions that the vendor must comply with, so it's not always the vendors fault. read more

Had Earls come out from my warranty company. They said I need a part and it would take 3 weeks. I called last Friday to find out status. Was told by Maria she would call me Monday. I called them again on Monday and Maria had to check since she forgot. I was then told the part would now take 42 weeks, YES 42 WEEKS... What a joke. I called warranty company and apparently Earl's never even put in a work order or follow up with Warranty company. 110 Heat and Earl's is suppose to be an Air Conditioning company. Too bad, the guys who came out on service call were very good, but it sounds like office staff is failing these techs. read more

The Technician (Andrew and Adrian) was early to the appointment, spent a minute to introduce himself and his associate, asked me to turn off the unit, went on the roof, not even two minutes went by, the unit kicked on heat was flowing. Andrew then came down and while Adrian put the ladder away he explained to me what he found, charged me the quoted fee, wished me a great day, and left me with the feeling that I have found the right A/C and Heating company to recommend to my friends and family. Thank you Andrew and Adrian. read more

Unprofessional and poor workmanship. When my home warranty provider, American Home Shield, dispatched Earl's I thought I would be in good hands. Instead the replacement took 6 weeks, the workmanship was shoddy, and after it was finished it took 3 callbacks and me to instruct the "technician" in how to properly connect the control wires. Remember, a picture is worth a 1000 words. Avoid Earl's like the plague! read more

Earl's Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Thermal, California

Poor response to phone calls. We had to wait 3 days for an appointment then an additional 3 weeks for the part. We live in 100 degree weather so I had to pay for a hotel for 3 weeks and commute to save some money back and forth from LA. I was told this is just the way it it and everyone was on the same boat waiting . read more

Our A/C died yesterday afternoon after a thermostat installation. We had a friend maintenance man look at it (as a favor to us), and then we had one of the valley's major HVAC firms inspect the system. We got thousands of dollars quoted for repairs. At this time we remembered our home warranty. We called and were set up with Earl's. After a quick call this afternoon, a very helpful person got me a same-day appointment. Axel & Jesus came out for Approximately 2+ hours and fixed everything needed to keep us cool in the desert. We cannot be happier with these two technicians. Axel and Jesus, THANK YOU. read more

Earl's tech came to my home they were dispatched through AHS warranty. They replaced air conditioner and furnace when they finished I was charged $8,000.00 more than I should have been. Charged $16.000.00 I am a senior I live where it gets up to 115 degrees I was taken advantage of.. read more

Service is non-existent. Responsiveness is deplorable. Even in our extreme heat, they refuse to perform.

Good people, honest and technicians are not on commission! Highly recommend Tony who came out same day!

My 44 year old Air Conditioner finally died. My Home Warranty first sent out a company (who I will not name) and the tech was caught in a lie when diagnosing the problem. The Home Warranty then sent out Earl's Air Conditioning - the technician was Andrew. He was professional, knowledgeable, and explained what needed to be done. Earl's got a permit from Palm Desert, got permission from my HOA and then removed the dinosaur unit with crane and installed a brand new unit. Coordinating the entire job was Maria who was nothing less than great. Their entire team was excellent and I highly recommend them! read more

Home shield had this company come out and check our AC. He checked it and said he would contact home shield, next thing you know he told them our AC was mis-used so they denied our claim. We live in an area that's always windy and sandy. He left us scrambling to find someone else and pay everything out of pocket because our claim was denied thanks to him. If you have home shield don't let them send this company to check your AC have them send someone more professional and honest. read more

Manuel and Ellis are so helpful and explained everything so thoroughly. They just installed insulation in my garage attic and fixed a fan that will greatly help my A/C electric bill. Friendly and thorough!! I recommend them for yearly AC check ups and ideas to help reduce A/C costs. read more

I have a condo listed, and Earls was called out for the inspection. System was filthy thanks to the hurricane, and so a repair was requested. Andrew and Axel came out, and did a stellar job cleaning the unit and getting it up to par yesterday, and suggested an additional repair that, while not necessary, would keep any future AC folks safe from electrical mishaps. The crew came out again today and did that fix. All in all very satisfied with the team at Earls - and I'll definitely ask for Andrew and Axel in future! read more

My 87 year old mom scheduled an appointment and had service done. I asked her what was done and she wasn't sure then I asked were is the invoice. She didn't get one. Two days after the service her pot lights were dripping which are located on the other side of the air conditioning. She called several times frantic and got a voicemail. Finally I got through and begged Maria to send someone out. She was kind enough to do that and Ryan was very sweet however nothing was done and he said a master tech, Tony or Andrew would be coming to assess it and went on his way. We called to confirm and again got a voicemail. Nobody showed, nobody called nobody followed up!!! The leak got worse. We were blessed to have a neighbor give us Bentson and Mcgrew who came right out confirmed the call called her when they were here spent an hour fixing the problem Earl couldn't fix which we believe was their fault. This company totally took advantage of my mom. Not happy at all!!Great full for this awesome team that save the day Kelly and Ryan of Bentsen and Mcgrew!!! Beware of Earls. read more

Service repair technician was here on 7/27/23 due to air not cooling house. I was told ac unit just dirty, little over 24 hours the entire ac unit quit working. Left multiple messages to have technician come back out. Its 8/2/23, no one has called me back, house is up to 92 degrees inside with myself and animal living in residence. HORRIBLE CUSTOMER SERVICE. read more

We received Earl's Air Conditioning name from our home warranty provider, Fidelity. Unfortunately, our repair was extensive and going through Fidelity was going to add an additional 7-10 days to the repair timeline, which we could not do. We chose to go direct with Earl's and were very pleased. Earl's understood our timeline dilemma. Andrew and Axel showed up promptly and completed our job professionally, timely, and left our home as they found it - even wiping down the attic access which most companies have not done. Thanks Andrew and Axel and the entire office staff! read more