I left my instrument at Music & Arts for cleaning and a minor repair. I was told to expect a call…read morewith an estimate to approve for the repair. I had already agreed to the cleaning cost when I dropped the instrument off. After waiting 16 days and hearing nothing from Music & Arts, I called them. The employee I spoke with claimed that they had made multiple attempts to contact me with a repair estimate for me to approve. When I later spoke directly to the repair technician, he admitted only having called once, 10 days earlier. There was no message left. The employee I originally spoke with said that my voicemail box must have been full. It clearly was not. To top it off, there was no estimate given other than the original cleaning cost, which I had already agreed to when I dropped off the instrument. I was now told that it would take still an additional week to do the cleaning and repair, neither which had been started after 16 days. I had no confidence in this time estimate. I drove to the store and retrieved my instrument, which had not been worked on at all. After I returned home from picking up my instrument, the service technician texted me a screenshot of his computer application "proving" that he had left a message for me with an estimate, 10 days before I had retrieved the unserviced instrument. I replied to his text with a screenshot of Verizon's call records for my phone, showing no calls had come from either him or Music & Arts ever since I first brought the instrument to be serviced. Despite Verizon's documented call records, the technician still continued to insist that he had left a message with an estimate and was waiting for me to return his call (which he never made). And that is supposedly why he had not done any work on the instrument. What a waste of my time.

I just want to say I am Big on CUSTOMER SERVICE! From the time we walked in we were greeted! Every…read morequestion was answered to the max! The Experience was amazing from start to finish! It felt good to walk into a store and the Associates Representing this store knew what they were talking about! Very Knowledgeable and not trying to make us pay a lot of money for what we needed! Thanks Matt and Dan! I will be referring my colleagues!

I have taken 3 guitars to Chuck over 2023 and each time I have been impressed with the quality of…read morework and the service.

I'm a musician and my friends are musicians, and a bunch of us decided that our guitars needed some…read moreTLC. Chuck at CKuz Guitars in Middletown to the rescue! My bandmate's Gibson acoustic/electric wasn't staying in tune and we feared it was a big problem which would require megabucks to fix, but Chuck took a look at it and quickly diagnosed that the solution was simple: We could wind the strings differently so they wouldn't slip as much. How awesome is that? Anyone else would have charged us for a big ol' neck adjustment. Chuck's shop is 3 steps away from the corner of Broad and Main in Middletown (about 30 mins from downtown Wilmington-- easy) and is both a guitar shop and a guitar repair place. He's got electric and acoustic guitars, basses, ukeleles, student guitars, amps, pedals, strings, etc. Best of all, he's got freakin' *knowledge* and *experience.* He's a hell of a guitar player himself, and he is super-meticulous when it comes to repairs. The shop has a great vibe, and you just wanna hang out in there yapping with Chuck. I imagine lots of folks do. Support local businesses that are independently owned/operated. You'll feel better, and the service you'll receive will be fabulous.

Al and Mary are truly wonderful folks. Not only does their shop have cool stuff but they are both…read morea delight. They have some neat antiques and if you are a musician, this will be your new spot. Not only does Frantic Frets have a fantastic selection of quality instruments but Al is wonderful at servicing both guitars and amps.

In 2002 I met Tim at B N B Music Store in Rehoboth. He listened patiently as I gave him my wishes…read moreand needs for my son, Jason Hurd. Being a singer in the past, I too had the love of music implanted in my soul. Jason was 24 years old and showed an extreme interest in learning the guitar as he quietly watched my friend Bob play in our living room in Angola Beach in Lewes, DE. Tim sold me his first acoustic guitar as a Christmas gift that year. Later I purchased lessons from Tim. It seemed Jason just took off with it! Little did we know that 11 years later Jason Hurd would be an artist and proud owner of his own cd, "A Better World", self written, copy written and recorded. His second cd has been written and ready to be recorded as well. Tim's influence has helped in more ways than he realizes. Because of his passion and love of the art he has lead Jason in the same direction. Thank you to Tim for his love, understanding and devotion to music! B N B Music is fortunate to have him as their employee. May they always cherish him! May we all always pay it forward! Greatfully, Julia Vecchioni-Ferguson Milford,DE

From the owner: The #1 neighborhood store for band & orchestra gear, rental instruments, and music lessons.read more

I ordered a Jackson Custom Select guitar through CMC guitars. I am more than satisfied with the…read morepurchase. Stephen bent over backwards to make sure I got the exact guitar that I specified. When I got the guitar, there were no surprises. The man knows his business and is very passionate about music. He is a small business, so I dealt directly with him, which is very comforting. This is a shop for players that know exactly what they want. If that's you, then dealing with CMC is the place to be.

CMC Guitars is one of the best kept secrets as far as guitar/amp stores go. I have been buying from…read moreSteve(owner) for years. He is always top notch in service and knowledge of the gear. As far as the gear goes... all top notch stuff... we're talking custom shop Charvels, Jackson, Fender Custom Shop, McNaught, PRS, etc. Just walking into the showroom and your mouth will drop to the floor and GAS(Gear Acquisition Syndrome) will ensue. On top of that, he always seems to have the latest gear shown at the NAMM shows just a bit earlier than other retailers so that's always a plus. If you're looking for a store that's heads up about the Sam Ash's and Guitar Centers, then go to CMC Guitars. You won't be disappointed.

I was in there this past summer for some guitar strings and picks. Great selection of guitars and…read moreamps. Friendly and knowledgeable staff too. I will be returning on my next trip into the Small Wonder state of Delaware.

Just purchased my son's latest guitar from here last weekend. Love the store and the staff. Great…read moreselection and friendly people. Highly recommend.

Very few American guitar manufacturers still around, and even less with factory tours. If you're a…read moreguitar enthusiast, definitely a high recommendation to schedule yourself some time to visit the factory, but, even if you aren't a guitar player, it is still amazingly interesting to see the many facets of building a Hugh end guitar.

PRS Guitars are leagues above the rest in performance, reliability, and comfort. It is money well…read morespent and the quality is unmatched by other manufacturers. Paul Reed sought to do things differently and to do them better. He has accomplished this goal.