First time in the Dover store, and it was a very pleasant experience. Had nice selection of…read moreguitars. We ended up buying a beautiful Ibanez Semi-hollow guitar; this guitar is awesome. The owner was very patient with us as we tried a lot of guitars. He gave us a great deal and purchased the guitar same day. Looking forward to dealing with this store again.

Not sure how this place stays in business with the lack of concern the staff shows. I get a bad…read morevibe in this place. Asked about a Flugel horn and got pretty much a shoulder shrug. I'll shop elsewhere.

I left my instrument at Music & Arts for cleaning and a minor repair. I was told to expect a call…read morewith an estimate to approve for the repair. I had already agreed to the cleaning cost when I dropped the instrument off. After waiting 16 days and hearing nothing from Music & Arts, I called them. The employee I spoke with claimed that they had made multiple attempts to contact me with a repair estimate for me to approve. When I later spoke directly to the repair technician, he admitted only having called once, 10 days earlier. There was no message left. The employee I originally spoke with said that my voicemail box must have been full. It clearly was not. To top it off, there was no estimate given other than the original cleaning cost, which I had already agreed to when I dropped off the instrument. I was now told that it would take still an additional week to do the cleaning and repair, neither which had been started after 16 days. I had no confidence in this time estimate. I drove to the store and retrieved my instrument, which had not been worked on at all. After I returned home from picking up my instrument, the service technician texted me a screenshot of his computer application "proving" that he had left a message for me with an estimate, 10 days before I had retrieved the unserviced instrument. I replied to his text with a screenshot of Verizon's call records for my phone, showing no calls had come from either him or Music & Arts ever since I first brought the instrument to be serviced. Despite Verizon's documented call records, the technician still continued to insist that he had left a message with an estimate and was waiting for me to return his call (which he never made). And that is supposedly why he had not done any work on the instrument. What a waste of my time.

I just want to say I am Big on CUSTOMER SERVICE! From the time we walked in we were greeted! Every…read morequestion was answered to the max! The Experience was amazing from start to finish! It felt good to walk into a store and the Associates Representing this store knew what they were talking about! Very Knowledgeable and not trying to make us pay a lot of money for what we needed! Thanks Matt and Dan! I will be referring my colleagues!

I am very pleased to have lessons with Dan for these reasons. Students who look for a tutor who is…read moreprecise and completeness, and nice voice with nice professional person, Dan is strongly recommended. I will break up a few of most significant strengths of this Music tutor. Integrity: Dan is very responsible and reliable. His No 1. priority is to support learners. He is not doing it only for the money but for the love of teaching music. He prepared lessons ahead of time and provided many different methods of approach in order for the student to learn with the best method. I requested that I needed to understand the materials for a Music Theory test. He supported and answered all of my questions and made sure that I feel completed and confident to go to the testing place. Knowledgeable: Dan identified my errors and guided me to understand correctly. He asked me to make sure that I fully understood. He was very patient. He is also able to recognize my problems and pinpoint exact materials to work on. I asked several music teachers including my own instructor for answers and Dan was the only teacher who could perfectly answer and gave me have the knowledge. He was happy to see my achievement. Very Supportive Honest: He is easy to talk with and a nice voice to listen to long hours. He prepared perfect learning environment: clear voice with a headset, stable internet access, teaching material was individualized and prepared. He has very good work ethics and is able to guide his students even if he has never had a session with them before. He quickly recognized some negative spots vs good learning habits that I have. He was supportive all the time and I only received positive energy from him. I was feel lucky and content. It is hard to find someone who is nice and honest with integrity. I believe he is a true professional natural teacher with all the above experiences. Dan is actually able to deliver on what he said. I strongly recommend him to anyone who needs specialized areas with perfect understanding of Music Theory.

I first encountered Dan when he was playing guitar as part of a group at a local event. Everything…read moreabout him-his playing, his singing, his demeanor, how he related to the other musicians and the audience, caught my attention. He managed to hold the room, while being rather understated. When the musicians were done with their set, I introduced myself to Dan, and asked if he also gave lessons. Thankfully, the answer was yes. My favorite thing about the way Dan approaches teaching, is his adaptability to different ways of learning. He has given lessons to both my daughters, and to my husband. Dan is quick to pick up on how each of them processes the information he is imparting, and creative in the way he tunes his approach to fit their different learning styles. My daughter who is currently taking lessons, is an absolute beginner, and Dan consistently brings energy and enthusiasm to her lessons. More importantly, he really respects her efforts, and she feels that. It motivates her to practice, and to stay engaged. Plus, he's fun! I love hearing the laughter that peppers every lesson. He has my highest recommendation.

Mr. Keith has taken care of my Steinway Conservatory Grand for many years and has done so with…read morecomplete professionalism and competence. He is the finest tuner on the Eastern Shore without exception whom I highly recommend.

Don't waste your time! Called to have a small repair done, along with a piano tunning. He shows up…read morewith no tools for the repair. He asks if I told his mother when I called that I needed a repair also, I explained I did and he apologizes saying that his vehicle was in the shop and he was driving a temporary vehicle. My initial thought was to send him back to reschedule but I allowed him to tune the piano with the understanding that he would come back to repair ASAP. I explained to him I was playing about 20 hours per week and it was quite annoying so he was aware of the importance of getting the repair done. I made the mistake trusting him and paying him! Five weeks later after numerous calls, no response. First it was he had a fever, then it was a friend died out of town however we happened to see him running around town doing other jobs... there are other guys, don't waste your time with this guy!