This place is epic! They have guitars and collectibles, apparel, etc that you can't get from any…read moreother local shop. Staff is knowledgeable and nice. Will talk to you about whatever and don't hover over you when you play a guitar. They offer the most affordable setups and lessons in the area also! Check em out!

Best guitar shop in Delaware owners really went above and beyond to work with me on making it…read morepossible for me to purchase the guitar I wanted and they gave me a awesome deal on a guitar I traded in and on top of that they allowed to break the remainder of cost of new guitar into a couple payments so i was very happy and can't thank them enough for everything and it's awesome to finally have a pro shop geared for modern style players and owners are just 100 percent top notch genuinely good people

First time in the Dover store, and it was a very pleasant experience. Had nice selection of…read moreguitars. We ended up buying a beautiful Ibanez Semi-hollow guitar; this guitar is awesome. The owner was very patient with us as we tried a lot of guitars. He gave us a great deal and purchased the guitar same day. Looking forward to dealing with this store again.

Not sure how this place stays in business with the lack of concern the staff shows. I get a bad…read morevibe in this place. Asked about a Flugel horn and got pretty much a shoulder shrug. I'll shop elsewhere.

I left my instrument at Music & Arts for cleaning and a minor repair. I was told to expect a call…read morewith an estimate to approve for the repair. I had already agreed to the cleaning cost when I dropped the instrument off. After waiting 16 days and hearing nothing from Music & Arts, I called them. The employee I spoke with claimed that they had made multiple attempts to contact me with a repair estimate for me to approve. When I later spoke directly to the repair technician, he admitted only having called once, 10 days earlier. There was no message left. The employee I originally spoke with said that my voicemail box must have been full. It clearly was not. To top it off, there was no estimate given other than the original cleaning cost, which I had already agreed to when I dropped off the instrument. I was now told that it would take still an additional week to do the cleaning and repair, neither which had been started after 16 days. I had no confidence in this time estimate. I drove to the store and retrieved my instrument, which had not been worked on at all. After I returned home from picking up my instrument, the service technician texted me a screenshot of his computer application "proving" that he had left a message for me with an estimate, 10 days before I had retrieved the unserviced instrument. I replied to his text with a screenshot of Verizon's call records for my phone, showing no calls had come from either him or Music & Arts ever since I first brought the instrument to be serviced. Despite Verizon's documented call records, the technician still continued to insist that he had left a message with an estimate and was waiting for me to return his call (which he never made). And that is supposedly why he had not done any work on the instrument. What a waste of my time.

I just want to say I am Big on CUSTOMER SERVICE! From the time we walked in we were greeted! Every…read morequestion was answered to the max! The Experience was amazing from start to finish! It felt good to walk into a store and the Associates Representing this store knew what they were talking about! Very Knowledgeable and not trying to make us pay a lot of money for what we needed! Thanks Matt and Dan! I will be referring my colleagues!

Mr. Keith has taken care of my Steinway Conservatory Grand for many years and has done so with…read morecomplete professionalism and competence. He is the finest tuner on the Eastern Shore without exception whom I highly recommend.

Don't waste your time! Called to have a small repair done, along with a piano tunning. He shows up…read morewith no tools for the repair. He asks if I told his mother when I called that I needed a repair also, I explained I did and he apologizes saying that his vehicle was in the shop and he was driving a temporary vehicle. My initial thought was to send him back to reschedule but I allowed him to tune the piano with the understanding that he would come back to repair ASAP. I explained to him I was playing about 20 hours per week and it was quite annoying so he was aware of the importance of getting the repair done. I made the mistake trusting him and paying him! Five weeks later after numerous calls, no response. First it was he had a fever, then it was a friend died out of town however we happened to see him running around town doing other jobs... there are other guys, don't waste your time with this guy!