Incredible Factory Tour. Exceptional Tour Guide Doug; A great learning experience. The PRS Tour way exceeded whatever I imagined it would be. Doug, our guide has been working at PRS for 31 years. A wealth of knowledge and so welcoming. To see every area of this factory was incredible. The wood, the machinery, the technicians and artistry that goes into guitar making. I play guitar and was just fascinating to see it all. My daughter, doesn't play guitar but loved the tour. I would say we were there about 2 hours and of course, purchased items at the store. This was well worth it and I highly recommend the tour. I would go and take the tour again it was so enjoyable. My daughter got a quick glimpse of Paul who is there all week. It was very cool to know that many of the finest guitarists in the world come to the factory like Santana, John McLaughlin; John Mayer. read more

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Very few American guitar manufacturers still around, and even less with factory tours. If you're a guitar enthusiast, definitely a high recommendation to schedule yourself some time to visit the factory, but, even if you aren't a guitar player, it is still amazingly interesting to see the many facets of building a Hugh end guitar. read more

Paul Reed Smith Guitars - The entranceway Eagle. - Guitar Stores Near Me - Stevensville, Maryland

PRS Guitars are leagues above the rest in performance, reliability, and comfort. It is money well spent and the quality is unmatched by other manufacturers. Paul Reed sought to do things differently and to do them better. He has accomplished this goal. read more

I think here is one of the best guitar factory of the world. Because Paul still have passion to music and guitars. And people of this factory are very nice , friendly , and they knows what they need to do in this factory. And they still in progress . Great place. read more

Paul Reed Smith are great Guitars, however, their customer service needs to work on appreciating their loyal customers. I have purchased more than 8 guitars through the years. I purchased a new guitar last year. They are supposed to give you a Thank You package in appreciation for purchasing a guitar. For 6 months I kept asking about the status of the Thank you package. Finally after 6 months I was told that they shipped me one back in November ( It took that long to check?) they gave me a tracking number that showed that it was left on my porch. I never got it. PRS Manager told me that since they had shipped it, it was too bad that I never got it. After thousands of dollars spent on their guitars it seems that a lousy $50.00 Thank you package would not be a problem to resend it with a signature required. They forget that we pay for them to have a job when we buy their product. read more

A unique guitar manufacturer that has made an instrument that has both the qualities of a Gibson Les Paul and a Fender Stratocaster. The PRS pickup and selector switch combinations allow both humbucker and single coil sounds. Beautifully crafted, especially their limiteds, highly coveted and made famous by Carlos Santana. If you can't decide on the LP or Strat sound, get both by getting a PRS Custom. read more

The premiere U.S. builder of guitars, & for good reason. Materials are carefully & painstakingly selected, to build the most resonate guitars possible. The Private Stock™ guitars are among the finest musical instruments in existence, with a attention to detail very few can match; truly masterpieces & one-of-a-kind pieces art. I've been loyal to this brand for years, because of their innovative creativity/thinking & desire to "set the bar higher", when it comes to manufacturing. If you get the opportunity, attend the Experience PRS Event™ & see for yourself why they're the top brand in their trade. CW read more

Let me start by saying that I never write reviews - I was never moved to express my opinion online about any company, but today I must make an exception. Matt King, the customer service representative at Paul Reed Smith Guitars went above and beyond in standing behind their product. A few months ago I purchased a PRS guitar, one of their entry level instruments, and I enjoyed it immensely. After a while, however, I noticed, a relatively minor flaw that I felt could easily be taken care of by any competent luthier. I had heard about their PTS department, the in house repair shop, so I gave them a call and spoke with Matt King, the customer service representative. At Matt's suggestion, my wife and I accepted his invitation to visit PRS while he had my guitar serviced on the spot. We toured the plant, and we had ample opportunity to ask questions see how the people, their expertise and craftsmanship make these remarkable instruments and amplifiers come together. Our guide, Sean, was exceptional in giving us a real behind the scenes tour of the entire manufacturing process. We again met with Matt at the end of the tour. He had looked into the repair of my guitar, but he felt it did not meet their exacting standards of manufacturing. He then presented me with a new guitar, the same model but a step up in desirability, at no cost to me. I was just floored. Not only were we wowed by the expertise and hospitality of everyone from the receptionist to the head of acoustics to the PRS amplifier guru, but we were treated like royalty by their customer service department. I cannot wait to tell everyone about our wonderful experience, and I only wish that more companies would follow their model. They have earned a customer for life. read more

Perfection in guitar form. This is the guy who wow'd Santana and orders every guitar that isn't perfect to be destroyed by a band saw. The open cut electric guitars are absolutely gorgeous and sound so sweet. If you have a chance to get your hands on one - don't let it go. read more

I had a chance to visit the factory last year and was blown away. I had no idea how much hands-on was actually being done with these USA made guitars. Incredible pride in workmanship at every level along way. Just watching these builders made me want to be part of their team. Our tour guide was an amazing wealth of information and there was no question that he couldn't answer. Even seeing The Korean made SEs and the meticulous inspection process that they go thru before being shipped on of the distributors was quite remarkable. Looking forward to going back. read more

My son and I have had a chance to tour the plant and meet Paul Reed Smith. These guitars are as much a work of art as they are technically awesome instruments. Paul is personable and loves his work - it shows. I know wood and his curly maple has to be touched to be believed, the grain jumps from the surface. Santanta, say no more, but the list of converts from Gib*** and Fend** keeps growing! read more

I have purchased 5 PRS guitars as well as an array of others. The first one I purchased was a used Santana guitar. I liked it so much that I bought a second new Santana guitar as a gift for a lawyer friend of mine that had done a lot of legal things for me for free. When I saw the gift, I had to have one for myself, so that was a 3rd Santana guitar. Then, I saw a Zach Meyers semi hollow body that I loved the looks of, so I bought it. Finally, I just purchased a PRS Custom 24 w/Floyd tremolo. And I love every one of them. I had purchased an Epiphone LP Plus Top Pro that I loved, but when one of the pickups stopped working, I had it repaired at Guitar Center. I asked the guy who works on guitars there which brand of guitar he sees the fewest problems with and he responded immediately that PRS guitars have the fewest issues. My PRS guitars are lighter than other brands and the electronics are magnificient. The one I just bought has a wide thin neck which is perfect for my larger hands. It also has push/pull knobs to get both humbucker and single coil sounds. The strings are easy to bend vs some other brands and the quality of sound can't be matched. Also, the flame maple tops and mahogany bottom is just a dream to look at. (Beautiful) I love my Epiphone LP Plus Top Pro, but this latest PRS Custom 24 will become my "go to" guitar for playing gigs. read more

My wife Sent my guitar in for restoration as a surprise for me. They were told to restore it back to original condition using the American parts that it came with. There were a couple comunication break downs but they are getting it resolved. I am a total prs fan. They have returned my phone calls and emails as requested. Paul and Matt were great to work with. They have restored my faith in the PRS brand. Their guitars are the best on the market read more

I have 4 CE-24's and i am a lucky guy? Been Buying PRS for long time my 1st. was in 1991. I have 3 1991's and 1 1996 the 96 has 3 piece wonderful flamed top. Has any one seen a 3 piece top on a CE-24? It is green. If you know y prs did 3 piece top's email me at jimprs4@aol.com Thanks Jim read more