They were very responsive, the service was excellent and fairly priced. They came to correct a bad…read moreinstallation of an expansion tank. However, as it turned out my water heater type didn't need an expansion tank, but a pressure relief valve. The tech explained the problem very clearly, installed a pressure relief valve, and was even creative by installing a pressure gauge where the previous plumber incorrectly installed an expansion tank. Definitely plan to use them in the future.

Estimate for water heater was $1,000 (39%) more than highly rated competitor for family member's…read more water heater install in Columbia MD. She went with competitor Ebenezer Plumbing and was happy with the price and work. Drain works may do fine work but was over priced in our estimation.

I can't thank James enough for coming out on short notice and taking care of a clog in my kitchen…read moresink. He was super responsive and flexible in scheduling. Once here, he assessed and addressed the issue quickly. Finally, the pricing is reasonable, a rarity in the plumbing industry.

Business owner was honest about the job and pricing. He also kept me updated on arrival timing…read more Would recommend.

Worked with Nickolas again. Timely, quick, and is not looking to rip you off. He referred me to…read moresomeone more suited for my particular job and that is rare.

Fair price, Great experience. Quick, courteous, and professional, and kept us informed throughout…read morethe entire job. Respectful of our home and great around our animals. Got our main line unclogged quickly and efficiently. Would definitely recommend.

Excellent service!!! Above and beyond!!…read moreTimely! Polite! Experienced! my highest recommendation!

Friendly and quick response to repair request. Arrived on time. Installed sink faucet with…read moreexpertise. Reasonably priced. Highly recommended.

They fit me in within 4 hours of my contacting them. Very friendly, helpful, knowledgeable, and…read moreefficient. Repaired my faucet and fixed the issue with the dishwasher not draining and even cleaned up the mess it had made in the cabinet under my sink, as I'm disabled and wasn't able to do it. Price was very reasonable and estimate was free. Will definitely use them again for any plumbing issues! Highly recommend!

Did a good job for a reasonable price. My rain drain has been cleaned well. He also pointed out the…read moreissue and potential solution.

Kevin is absolutely phenomenal!!! My fiancé and I are renting a house with lots of plumbing issues…read more Last night we heard a loud bang and rushing water. I ran upstairs to find gushing water coming from a pipe behind the toilet. We we're able to shut off the main water valve quickly but that meant we had no water to the whole house until the busted valve was fixed. There was also leaking water coming out the ceiling and leaking into the living room below. After several calls with our different property managers, they finally sent out Kevin to help. Kevin came in, saw the child in my arms and the first thing he said was "why didn't they call me sooner if you have a child here!" and I completely agreed! Kevin got straight to work and was very open with us that the pipes in this house are polybutylene which were banded in the 90s due to many lawsuits of them bursting. Kevin let us know that he was completing a quick fix and that he is going to talk to our Property Manager directly about having the pipes in the house changed. Kevin gave us his business card and said to call him right away if we have any other problems. My fiancé and I sat down to finally relax and the crash and rushing water started again! I called Kevin straight away and he turned around and came right back! (This is all happening after 7:00pm). Kevin replaced some piping and talked us through everything he did. He even gave us advice about the drywall that was currently leaking into buckets in the living room below. Even to mention that he would come and replace part of the damaged drywall if the leaking had caused structural damage. Furthermore, he conveyed that he would be willing to to accommodate our schedules to complete the job so that we would not miss out on our daytime work hours. Kevin let us know he tried working things out with our landlord but they decided they don't want to fix the pipes. He definitely went to bat for us when we felt like our property managers weren't listening to our concerns. We recommend Kevin and this company to anyone looking for a good plumber and good person to help when problems arise!

Kevin from Drain Masters was fantastic! Had him clear up a very backed up grease trap pipe for me…read more Very prompt and informative with all communication prior to the job. Gave a very fair price. Arrived right on time. Cleared the pipe completely but also went out of his way to ensure all of the other plumbing pipes within the same area were functioning properly and that water was flowing as it should outside of the prior hired job area. Highly recommend Drain Masters for any plumbing needs.

During the purchase of our home (June 2013), the existing septic system failed the inspection and…read morethe sellers had Beall & Sons install new components of the septic system. In late July / August of 2013, we started to occasionally smell the septic system while we were sitting on our screened in porch. I called Beall & Sons to request that they come by and take a look at the system, as I was concerned that something was not operating properly. This wasnt an emergency call, so they assured me that they would be out within a week or so to take a look. Initially, they thought it was a tightness/sealant issue on the tank lid (if I remember correctly), so they made a quick fix. However, we had the same *lovely* smell while out on the porch that following week. I called Beall & Sons back and the team came back out pretty quickly after that. They did a more intrusive look at the system and determined that the NEW tank (purchased by the seller) had cracked/failed - an issue they had not experienced before with this same manufacturer (that they had used time and time again). To make a long story short -- the company took care of the problem, including (1) going back and forth with the manufacturer to approve a modified installation (pouring concrete base to stabilize the bottom) so that the new tank would remain under warranty; and (2) replacing the tank under warranty for BOTH parts AND labor. The warranty only officially included the parts (the tank), but they stood by the quality of their work, and provided the labor/all services related to this issue (failure of tank due to manufacturer defect) at no additional fee. I'm very pleased with the support that we received from this local company in dealing with this issue, and will definitely be using them again (and recommending them highly).

Their customer service woman is a joke. My insurance company asked for one phone call from the…read moreseptic company in order to authorize the work order. One phone call. The Robert F Beall & Sons representative could not fathom how such a phone call could be made. Rather than get the business, she flat out told me it would not be possible, despite the direct line I was ready to give her. Moving on to the next company that knows how to do basic admin...

Exceptional company. Squeezed me in for a septic tank drain when we found out it needed to be done…read morethat day. Beyond fair pricing, incredibly friendly staff, I am just so thankful for them.

Good guy, went out of his way to help me out! The world needs more like that! With septic backed up…read morea lot people know you're at their mercy but Southern Shores got me right in. Thanks so much

Just outstanding! Diego was timely, thorough, understanding, and pleasant to work with. He did not…read moretry to sell me a bunch of services up front; we took the repair one step at a time, then he provided me options along the way. Never a sell. I will definitely use Hydro Rooters again and recommend you do, too!

Jon is the most professional plumber I'd ever had. He has all the right tools, doing all the…read morenecessary checks beyond my original request, and most importantly, he gets the job done, completely done with the root cause found and a proposal to address it. He not only performed the requested hydro jetting service to clean the pipe, but also identified the root cause of the clog (there is a "belly section"), and helped me pinpoint the section of the pipe. While he's cleaning up, he identified a sink issue which has nothing to do with the original pipe problem, he took care of that. Overall, Jon is a very friendly, professional and reliable technician, I will not need to look for another plumber, he's the best.

Prompt service and took the time to answer questions we had…read more Extremely knowledgeable about septic systems.

They were very quick to respond and had availability for the next day. We would definitely…read morerecommend and use again