This isnt a review about the company, but more so an individual employed by this company. Had an encounter earlier this morning going north on 465, I was running late for work and this individual (in a company vehicle) thought it was a good idea to continuously flash his lights at me, catch up to me, tail me, and then start yelling out his window at me. We all have places to be, especially early in the morning. Absolutely nobody needs someone else on the road to start antagonizing them while they're running late. But that is what this guy did. Super unprofessional and not a goodlook for the company. My advice to this individual, is mind your damn business! And if you did that then this review would have never been made, and a call to your company also would not have happened, but here we are. Respect to the guys that keep their mouths shut and work, not so much to the ones who always got a problem or something to say. Edit: I talked to the director of Human Resources, and she was nothing but respectful and helpful. I hope the rest of the company follows her lead, because after looking at some of the other reviews, it seems like the rest of the company has a problem with basic professionalism and ripping old ladies off. Company should be gutted and handed over to someone who cares and takes pride in their work. read more

I have a Brand New MI Home, have lived there 2 weeks already a leak. Called on Saturday morning to the emergency line and no call back. The builder had to call them, and the next appointment was 3 days away as I still have a leak that will maybe take them 10 minutes to fix, they made several mistakes during the build of my home with putting the water line for the hose bib in my living room and had to be moved and concrete drilled. Toilet upstairs was in the wrong place and had to be moved. I am hopeful we don't have continued problems with this plumbing company as the warranty department has already shown to be not great. read more

I will never use Earl Gray plumbing again. We had used them for uears with never a problem..In December I had a spicket leak in my barn. I called Grays. They quoted a price of 2300 to replace. I was told the biggest expense was digging it up. I was told it would be much less if I dug it up. It was dug out for them. I had priced out the brand they were using to replace it. At the most it was 500. They came back, did the work and wanted 1800. They were here 2 1/2 hours at the very most. They then settled for 1500. Fast forward to May. I had never tried the new spicket. Pulled the handle up while holding the pipe because it was so loose. Turned it off. When I came ho.e the next day there was water on my driveway and the yard leading to it was soaked. Called them. They did come out soon after As soon as they bagan to dig the pipe just fell over and wasnt attached to the water line. They spent about 5 hours looking for the pipe, going back to Franklin for tools then telling me I may need to run a whole new water line. My drive is 1000 feet. They finally dug in the right place and there was the pipe and it was reattached. I was satified until they said I owed 350 because I couldnt prove it was faulty on their part!! No one is here but me and it had not even been turned on since being replaced until Wednesday. Even the ones trying to repair it said as soon as they began digging it just fell over. Be very careful if using Greys as I NEVER will again. Leigh Bische I told them word of mouth was the best or worst advertisment but they didnt care. No opology from the office at all only from the help read more

They just ripped off my poor aunt with no internet, so I am writing this for her. She hired these guys to flush her new hot water heater installed in May. She hired them to, because they were the original installer. They sent a unlicensed plumber to come out and flush the tank. The hot water heater was working before they showed up, then they broke the fuse when they uninstalled it. They charged her a additional 150 dollars to drive to homedepot and buy a new fuse and reinstall. Based on all the other reviews. I think they ripped her off. read more

My mothers water heater stopped working and she called Earl Gray. The sent a tech out and they told her she needed a new water heater. The told her it would be $2716 to replace it. Once I found out I called another company out since the water heater was only 3 years old. That tech found the element was bad and fixed it for $329. Earl Gray tried to scam an 81 year old widowed female. I called to cancel the new water heater and they tried to act like it was too late to cancel. I then got a call from Mark Gray telling me they had a contract singed and I could not cancel it. When I told him they were scamming an old lady he become belligerent and you could tell he had been drinking any started to swear at me. Stay very far away from Earl Gray & Sons! read more

Was awaken this morning by the drip drip of a hot water heater leak, called Earl Gray &Sons and they sent Jake to the rescue! Jake was better than a "Good Neighbor" and got us repaired in no time. He took the time to explain what happened and reviewed the warranty promise and service they offer. Very happy we called. read more

This company has made multiple errors during the build of our home. They continue refusing to take ownership of their mistakes. We continue to have plumbing errors one year after completion of the home building process, and they continue to refuse to take ownership for THEIR mistakes. They bill the customer for every last service fee they find, even when it IS COVERED UNDER WARRANTY. Kim is very disrespectful and rude on MULTIPLE phone calls I have held with her. I would highly recommend using another plumbing company when possible read more

This is the worst plumbing company in history. I am not sure why any builder thinks this is the best plumber to use for your construction work. I sure will be selling my home because the plumbing work they did is crap. They claim they have a warranty, in the 1st year I had an issue and this company lied that the warranty was for just 1 year, yesterday I had another issue, called the builder and they confirmed plumbing warranty was for 2 years. Their​ plumbers are also not patient and knowledgeable, they come in rude, don't want to listen to the issue, make a wrong conclusion and end up saying not liable basically. I called them back today and said my ceiling was leaking, it was urgent and the guy over the phone said "well live like that until Tuesday when we can get someone out to you" Thier job advert says no experience required?? When you go around hiring unexperienced plumbers and they having rude and also not experienced plumbers train them, this is what you get! read more

Earl Grey & Sons did the plumbing on my new home built in 2015. I've been having issues with the whole upstairs backing up into the bathtubs and showers and toilets with raw sewage and had another company come out for inspection. after they snaked lines, removed a toilet, and went through with a camera they found that the plumbing wasn't installed correctly. It wasn't angled down enough for things to flow all the way down to the main line and over time, it caused a bunch of gunk to build up in the pipes. When I called Earl Grey & Sons to ask them to repair their mistake, they told me that they couldn't have done that, because 'the house wouldn't have passed inspection if that were true', and then they hung up. Clearly it is true, because I am now having to pay over $3,000 to replace all of my upstairs plumbing. Then I will have to pay someone else to come in and repair the huge holes being cut into my living room and guest room ceilings to access the pipes. Any business who outright refuses to acknowledge the possibility of making a mistake is shady, if you ask me. People make mistakes, and when we have professionals stating that this is the problem along with video footage showing it, they are clearly just trying to cover their own behinds and not have to do any work for free...even though they should! They're fully to blame. Do not use them if you want quality work that they stand behind! read more

I was grossly over charged for a job that required three trips because Earl Gray & Sons could not diagnose correctly or fix the problem. They gave me bad information and caused the water to be shut off for two days. They did not respond to the emergency call number. Had to call them numerous times to get any action. The total bill came in precisely at $2600.00 --how does that happen including a variety of assorted parts with tax? Two men at $100 per hour? The service manager Kriegg would not provide adequate explanation on why two men had to work 17 plus hours with three trips. I paid for their inefficiency, multiple trips and general lack of knowledge--for $100 per hour per man. I was told after I questioned the bill they gave me a "discount" because they usually charge $120 hour--Seriously? Give me a break!! I got an overcharge. Earl Gray got was an excessive profit on a job that should have cost half that much! I guess Kreigg made his quota for the month! And they could care less if we never use them again. One and done. Bump and dump. Not trustworthy or honest. read more

I can't speak highly enough of Earl Gray and Sons! After Mr Quick attempted to swindle us out of $4200 claiming we needed a new hot water heater when we had a house full of guests, The Earl Gray team came in to fix the salt encrusted sensor for only $100! A $4100 savings! Thank you Earl Gray & Sons for being fair and honest! We will call no other company when we have a plumbing or hot water heater issue. You have certainly earned our business! read more

Greg was excellent! He was on time and his craftmenship was excellent. He did the job right. I highly recommend Greg at Earl Gray and sons. Thank you!! read more

This is the worst plumbing service I have ever used. Extremely unprofessional and rude staff. Staff acts like they don't want to be working so they do a crappy job fast and quick. read more

Our Septic pump went out and from assessing the problem, quoting and completing the job, Earl Gray communicated and performed above our expectations. This is the second item we needed repaired within 60 days (Water heater replacement prior). These guys are the best in the business. I would Highly recommend them, read more

I made a help phone call to Earl Gray in the morning after noticing a smell of gas around the fireplace in our new home. The lady that picked up the phone was attentive, and understanding. A technician was with us in pretty good time and fixed the problem (a bad connection). Later on the same day I made a second call for a similar problem (not the same source of leak), and had another technician come out and deal with another leak. Both guys were very timely, professional, and courteous. I would recommend earl Gray and Sons. read more

Earl Gray helped us plumb a new bathroom in our basement. I was impressed with their professional service and craftsmanship. Everything works great. We will call them again in the future. They are our go-to plumbing company. read more