Great service ! They came out on Memorial Day ! Our technician was great ! We would definitely use…read morethem again.

Heat pump less than 5 years old has needed service every year. Major part breaks costing 20% of the…read moreoriginal unit price. Repair scheduled. I even called them in the morning the day of the appointment to confirm the time of the repair window. Took a vacation day to be there but it was rescheduled without notifying me. The technician was knowledgeable and fixed the problem but the communication with the company itself was inadequate and unprofessional.

This isnt a review about the company, but more so an individual employed by this company. Had an…read moreencounter earlier this morning going north on 465, I was running late for work and this individual (in a company vehicle) thought it was a good idea to continuously flash his lights at me, catch up to me, tail me, and then start yelling out his window at me. We all have places to be, especially early in the morning. Absolutely nobody needs someone else on the road to start antagonizing them while they're running late. But that is what this guy did. Super unprofessional and not a goodlook for the company. My advice to this individual, is mind your damn business! And if you did that then this review would have never been made, and a call to your company also would not have happened, but here we are. Respect to the guys that keep their mouths shut and work, not so much to the ones who always got a problem or something to say. Edit: I talked to the director of Human Resources, and she was nothing but respectful and helpful. I hope the rest of the company follows her lead, because after looking at some of the other reviews, it seems like the rest of the company has a problem with basic professionalism and ripping old ladies off. Company should be gutted and handed over to someone who cares and takes pride in their work.

I have a Brand New MI Home, have lived there 2 weeks already a leak. Called on Saturday morning to…read morethe emergency line and no call back. The builder had to call them, and the next appointment was 3 days away as I still have a leak that will maybe take them 10 minutes to fix, they made several mistakes during the build of my home with putting the water line for the hose bib in my living room and had to be moved and concrete drilled. Toilet upstairs was in the wrong place and had to be moved. I am hopeful we don't have continued problems with this plumbing company as the warranty department has already shown to be not great.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

My father is in ICU, we had a plumbing issue and I called this company. They said they would send…read moresomeone out the next day. Meanwhile late in the day someone from my Dad's church volunteered to come and look at the issue. The issue is fixed. I called the grateful plumber as soon as I had a chance , because of everything that is going on. The voice mail said that cancellations done in less than 24 hours would still require the service fee. I left a message and cancelled the appointment then I get a text that their service guy is on his way. I called back and talked with the owner I'm assuming and he said he is charging us a service fee anyway. That it was too late to call off his guys and that they had been holding this spot for me. Terrible customer service and interaction.

They came the same day on a Sunday to look at the issue, offered some options for the fix, came…read moreback next day to replace water heater and it was complete by noon. Very professional, answered all of of my questions without making it sound like I was ignorant or annoying. Hard to find that these days. We will use them again, thank you!

Work was done in a timely manner and Brian was very pleasant and knowledgeable. The job was…read morereasonably priced.

Loved that their pricing was fair. If you need someone to beat what the big name company estimates…read moreyou then call KJ Plumbing. We just moved into a fixer upper and needed the sink plumbing moved to a new location and the job was done exceptionally well and so much cheaper than we were originally estimated. We will definitely be calling for more work from this company! We liked the honesty and the fact that he comes out to Franklin. Don't hesitate to call them!

From the owner: KJ Plumbing is a family and locally owned business priding itself in​ providing itself in valuing…read morecustomers by providing top quality work without inflating the price. We offer FREE estimates, and guarantee to beat any competitor's estimate!We pride ourselves in treating our customers just as we would our own family. In fact, many customers have become more like family than customers over the years. We take pride in working hard to provide for our family without taking advantage of yours. We believe in being respectful, upfront, honest, fair, and reliable while providing quality work that we will always back up! Quality work at a fair price!

Very professional. On time and gets the job done with the best material. No problems from start to…read morefinish!!

Very Prompt, Very Professional Techs, Very Competitive Price, Techs Evan and Harrison Were A…read morePleasure To Work With,On The Replacement Of My High Efficiency Water Heater, I Would Absolutely Consider Roto Rooter Again On Another Plumbing Emergency

Had back.up bad , system was 'snaked' snake got stuck couldn't get loose , husband assisted with…read moreown tools to unstuck, husband also removed toilet himself,company promised to call next day to come with system camera, never called back , never showed up, 6 weeks later same problem, called Roto Rooter service , said new problem was not within 30 days of service. So no refund, new app would cost the same again!! 440.00 to put a damned snake through the system that had to be unstuck by customer!! Highway robbery, do not call this company.