The owner, Jose, has a temper and needs to evaluate how he talks to women. I left a voicemail inquiring about their arrival time for the following day since I did not receive a specific time and they "forgot to put me on the schedule" for a previous day he stated to me. I also requested that, if they couldn't help us, they just let us know. I am aware when I have a rude tone, and that voicemail was not left rudely.
Jose called me back, sounding super inconvenienced to have to talk to me, and wanted to remind me that he didn't think the AC was the problem. I completely understand that, but he should have just said, "No, we are not coming out." In our last phone call, he stated that he didn't think it was an issue with the AC but that he would send someone out for $125. I agreed, saying that was great and no problem. I wasn't trying to get a free service, just trying to figure out why my brand new house smells horrible (a mix of rotten eggs, musty, and vinegar) when I run my AC.
I understand there are thousands of people without AC, and they want to prioritize them. The problem is that the company gave me two separate days they would be coming but decided not to show up without communicating with me. That isn't how good businesses operate.
Moreover, Jose told me that someone from Clayton Homes had come out and found a bunch of trash, which was supposedly causing the smell. Interestingly, the man from Clayton Homes did come to check it out, went under the house, around the house and everything. Right before he drove off he said to let him know what it ends up being, since he has no clue (this man was lovely).. WE HAVE NO TRASH AROUND OUR HOME, just a residential trash can that hasn't ever been full since moving in mid-April.
When trying to explain my frustration, Jose stated that "he could not get a word in" and hung up. This was interesting, as every time I tried to talk, he talked over me. The phone call ended with me shaking and in tears, from the shock of someone talking to someone like that.
His brother and the lady who usually answers the phone are a delight though. Jose should probably leave the people interaction to them.
Please note this is my first and only negative review I have EVER left for a business. I usually just let karma do its thing, but I don't want any women to ever get of the phone with a male feeling the way I felt. read more