I needed a dentist who was taking patients, accepted my insurance, and was close to home. Despite…read morethe bad reviews, I took a chance on this place. I've been three times so far. I've seen two hygienists and would return happily to either of them. They do a thorough clean and always make sure I'm up to date on X-rays. I see the dentist once a year and although I can't remember his name, he's great. I haven't been upsold on anything and it doesn't seem like they make any recommendations without actual need. The office did forget to check me in during my last appointment, so despite my being on time I was brought in 15 minutes late. Other than this annoyance it's been a great experience thus far.

This last teeth cleaning was a bit of a disappointment for me. I had a cleaning with a new…read morehygienist and the experience was a bit rough. I felt that she was very rough on her cleaning procedures, the sink next to the chair (where patients usually spit) was not working and the overall experience was not very professional (at one point she splashed/splatter water on my face and shirt). I will go back to my previous hygienist next time and hope for a more pleasant visit.

I recently switched to Access Dental from my former dentist last year. I had a crossbite which…read moreresulted in my bottom teeth being ground down while I sleep at night. They recommended Invisalign for me and went through with the program. Fast forward six months, I'm almost done with all of the trays, and my teeth have never looked better. I cannot thank Dr. John and Dr. T enough. They don't try disregarding any concerns that you bring up and answer questions thoroughly. All of the dental hygienist's are very professional, yet personable. Every time I go into their office (which is almost monthly for Invisalign), I'm greeted with friendly staff. I honestly cannot emphasize what a great office this is and how great of Dentists they are. 10/10 Access Dental

hey charged me $2,435.50 for an implant, and the crown they made for it didn't even fit -- the same…read moreimplant THEY placed. Now the crown came off with the little abutment screw and they refuse to honor any warranty because I didn't get my cleanings with them -- even though they stopped taking my insurance, which is exactly why I couldn't go back! Instead of fixing their own work, the dentist told me the "solution" is SURGERY to remove the screw and place a NEW implant -- paying all over again -- or a removable bridge. So I pay thousands for work that fails, and then I'm supposed to pay again to fix it? Unacceptable. To top it off, the dentist also gave me Botox once and my eyelid dropped. When I told her, she brushed it off and said "that's just how your eyes are." This office takes your money and takes zero responsibility when things go wrong. Stay far away. ¿

I came here for a root canal. I was very uncertain on what to expect since I had never been in…read morethis office before, but they were part of my dental plan network. Jamie, the receptionist was very sweet, nice and friendly. Dr Nho was my endodontist and I told him about my fear of needles, so he applied a topical anesthetic first, then the novocaine needle. The procedure was very smooth and I felt no pain whatsovever. He was very good about explaining what he was going to do and the tools he was going to use to perform the procedure. Great experience. Definitely a recommended office for those needing dental work.

***Beware absolutely the worst experience I've had with a dentist. The people they hire are always…read morebrand new with no experience at all. They scam patients and tell you procedures you need done that you don't! I want to let everyone know so they don't make my mistake

I would give them zero starts if my dentist hadn't sold his practice to this corporate conglom and…read morestarted practicing there. The office has a robot named GRACE answering the phone, absolutely useless at booking apointments, you'll wait on hold for 10 minutes before it gets to the part of the automation where it asks you to press 1 for a call back. Press 1, it plays a message about invisiline and puts you back in the hold que. The actual human staff has booked me with other doctors and made my dentist work with two patients at the same time. He's always training his assistants, never had the same assistant twice. One time the assistant shoved the xray thing in my mouth 6 times before moving me to another chair where the machine was actually working. Nevermind the fact that the physical office building is fairly new but it's all falling apart. I love my dentist, he's worked on my teeth for 20+ years but I have to switch. A doctor's office is only so good as the support staff.

The staff is great! I am new to the area and had a great experience starting with this office. The…read morecall answering service is sometimes a little slow, but overall this is a great place.

Had a wonderful experience with Dr Castillo and staff. I…read morehad a very specifis issue and they handled it superbly Great environment and service Joanne smith

I had a very uncomfortable and concerning experience with this dental office and would strongly…read morecaution others before going here. I scheduled a new patient appointment approximately two months in advance. Prior to being seen, I was encouraged to enroll in the office's dental membership program months before my actual visit, which was unusual and, in hindsight, appears financially motivated rather than patient-focused. The appointment lasted close to two hours, yet I only spent approximately 20 minutes with the dentist. During that time, the dentist made unsolicited and unsubstantiated claims about my overall health, stating she could identify "gut issues" based on my appearance. She then strongly pressured me to see a specific outside provider charging approximately $1,600 per visit, and implied that any dental treatment would fail if I did not follow her recommendation. This was inappropriate, outside the standard scope of dental care, and presented in an alarmist and coercive manner. The interaction was distressing enough that I left the office in tears. After my appointment, I attempted multiple times to obtain information about my X-rays, recommended treatment, and an estimate of costs. I called the office approximately 10 times, and each time I was told that staff were unsure and would follow up, but I never received a clear response. I was eventually told that this information could not be provided over the phone, which had not been communicated to me previously. The lack of clear communication and inability to provide basic information about my treatment plan added to the overall confusion and frustration. Following this experience, I attempted to cancel the membership. My written cancellation request was ignored, and my card continued to be charged. I was only able to stop the charges by contacting the third-party provider (Clerri) directly. Only then did the office acknowledge the cancellation. I was not provided with any information indicating that cancellation had to be completed through a third-party provider, and this requirement was not clearly communicated to me. Even after cancellation, the office continued to send repeated messages attempting to schedule appointments, despite no indication that I wished to return. Subsequently, I was told I was responsible for paying the full cost of services (cleaning and X-rays) that had already been covered under the membership plan. When I requested written documentation or a policy supporting this retroactive billing, none was provided despite multiple requests. Attempting to charge patients for previously covered services without a clearly disclosed policy raises serious concerns regarding billing transparency and fairness. I did not receive or sign any documentation clearly stating that this was a yearly membership or that I would be financially responsible for the full cost of services if I chose to cancel early. The office also indicated that they would send the disputed balance to collections, despite not providing documentation supporting the charge. Additionally, the office failed to provide my dental records, including X-rays, after I requested them. The office indicated that records would be released once the balance was resolved, suggesting that access to records may be contingent on payment. Overall, this experience raises significant concerns regarding ethical standards, billing practices, and respect for patient rights. I would strongly advise others to exercise caution before seeking care at this office.

Dr Eglantina is amazing in care and the time she spends with her patients. I have had a much better…read moreexperience here than anywhere else I have ever been!

Been coming to this office for maybe over a year now. I started coming here because it's a 3…read moreminutes walk and they accepts my insurance. It turned out so much better than I thought it was going to be. The staff are always nice, friendly and caring. I don't see myself changing my dental place ever again.

First time here - made to feel very welcome by everyone. Front office staff very professional…read more Regina cleaned my teeth and was awesome. Met with Doctor Brislin and she was great -- took time to explain everything to me . I am very happy.

My first visit was a very good experience. Dr. BRISLIN was very nice. Nothing pushed on me. All the…read morestaff were very friendly. Everything explained very clearly. And it's a private non corporate office which means the employees get to know their patients. I look forward to using this office for my dental healthcare.

Spoke to office manager Hector, received an explanation for Dr. Nagy's short notice of not…read moreaccepting new patients (cancelled 3 days before appointment.) I respect the reason for her decision, but would have appreciated some acknowledgment for the inconvenience it cost. Hector did his best, only lost his cool momentarily.

Dr Absi is the most kind patient dentist I ever dealt with. His demeanor is very calming and he…read moretakes his time and explains everything he is doing. I would give him a bazillion stars if that was an option!