I had a very uncomfortable and concerning experience with this dental office and would strongly caution others before going here. I scheduled a new patient appointment approximately two months in advance. Prior to being seen, I was encouraged to enroll in the office's dental membership program months before my actual visit, which was unusual and, in hindsight, appears financially motivated rather than patient-focused. The appointment lasted close to two hours, yet I only spent approximately 20 minutes with the dentist. During that time, the dentist made unsolicited and unsubstantiated claims about my overall health, stating she could identify "gut issues" based on my appearance. She then strongly pressured me to see a specific outside provider charging approximately $1,600 per visit, and implied that any dental treatment would fail if I did not follow her recommendation. This was inappropriate, outside the standard scope of dental care, and presented in an alarmist and coercive manner. The interaction was distressing enough that I left the office in tears. After my appointment, I attempted multiple times to obtain information about my X-rays, recommended treatment, and an estimate of costs. I called the office approximately 10 times, and each time I was told that staff were unsure and would follow up, but I never received a clear response. I was eventually told that this information could not be provided over the phone, which had not been communicated to me previously. The lack of clear communication and inability to provide basic information about my treatment plan added to the overall confusion and frustration. Following this experience, I attempted to cancel the membership. My written cancellation request was ignored, and my card continued to be charged. I was only able to stop the charges by contacting the third-party provider (Clerri) directly. Only then did the office acknowledge the cancellation. I was not provided with any information indicating that cancellation had to be completed through a third-party provider, and this requirement was not clearly communicated to me. Even after cancellation, the office continued to send repeated messages attempting to schedule appointments, despite no indication that I wished to return. Subsequently, I was told I was responsible for paying the full cost of services (cleaning and X-rays) that had already been covered under the membership plan. When I requested written documentation or a policy supporting this retroactive billing, none was provided despite multiple requests. Attempting to charge patients for previously covered services without a clearly disclosed policy raises serious concerns regarding billing transparency and fairness. I did not receive or sign any documentation clearly stating that this was a yearly membership or that I would be financially responsible for the full cost of services if I chose to cancel early. The office also indicated that they would send the disputed balance to collections, despite not providing documentation supporting the charge. Additionally, the office failed to provide my dental records, including X-rays, after I requested them. The office indicated that records would be released once the balance was resolved, suggesting that access to records may be contingent on payment. Overall, this experience raises significant concerns regarding ethical standards, billing practices, and respect for patient rights. I would strongly advise others to exercise caution before seeking care at this office. read more

First red flag. This dentist pumps radon into her water lol. Terrible intake. Had to send xrays twice. I had to send while on the phone to make sure they received & even though they were recent (within 3 years) she still made me get a new xray I didn't need to make more money. They make it out to seem like they can reimburse through insurance but they don't and make you do all the work to reach out to insurance to get reimbursed which I never did because they never confirmed they were out of network. Never again. read more

Dr. Castillo is truly one of the most patient, compassionate, and understanding dentists I've ever met. I've always had a deep fear of needles, to the point of fainting during past medical and dental visits, but Dr. Castillo consistently went out of her way to help me feel calm, safe, and cared for whenever a procedure was necessary. Her gentle approach and genuine empathy made all the difference, and I always felt like more than just a patient in her chair. After 15 years under her care, I can say without a doubt that she is a rare kind of professional who truly cares about the well-being and comfort of those she treats. Thank you, Dr. Castillo, for everything! read more

I was incredibly excited to see this dentist as I am a holistic practitioner, but she left me high and dry. She took forever (several weeks) to even follow up with me after the initial consultation that I paid for with her. By the way, as a new patient, you are required to pay for your consultation appointment over the phone BEFORE your actual appointment date, which is a very strange and awkward policy. Dr. Castillo called me TWO WEEKS after my initial and paid consultation with her to tell me that she doesn't feel confident to do the restorations I needed, which are specifically listed on her website that she does do restorative work (how confusing is that?). She instead referred me to a prosthodontist where I found out I NEVER even needed to waste my time and money to see this specialist, because I do not need or require dental implants at all! To boot, the specialist she sent me to was horrible and had the dirtiest dental office I've ever seen. What I needed, Dr. Castillo, was a competent, confident, compassionate, and knowledgeable dentist that wouldn't gaslight me. A dentist who would come up with a treatment plan with me to restore my enamel (my bone and roots are perfectly healthy and strong) after a decade of being extremely physically ill with autoimmune disease, now healed, and ready to fix the damage it did to my enamel, which I told you all about in trust, Since all of this unnecessary stress, I serendipitously found a highly reputable new dentist, even though not holistic, after being let down by Dr. Castillo and the "specialist" she referred me to. My new dentist is knowledgeable about my condition and why it eroded my enamel; a compassionate, honest, and confident dentist who made up a comprehensive treatment plan as a team with me, that is in the works, instead of leaving me hanging, defeated, and jerking me around-- like this dentist did. read more

Dr. Castillo is a highly skilled and experienced dentist. She is professional in her interactions and consistently provides compassionate care. I appreciate her holistic approach, including safer imagine and procedures. The office staff are courteous and helpful. As a holistic practitioner, I refer clients to Dr. Castillo and all have reported positive experiences. read more

Communication is inconsistent. A lot of times no one answers the phone, if you leave a message, they don't get back to you or take over a week to respond, emails aren't always answered. It's hard to have a positive experience when something as basic as good communication is missing and, in a healthcare setting, it's extremely unprofessional to not respond to your patients in a timely manner. The administrative processes of this clinic need to be improved significantly. read more

I feel like I've been looking for Dr. Castillo and her team my whole life! I have a true dental phobia, stemming from an unfortunate childhood experience. The entire staff was so kind and patient with every single encounter--from the front office to the dental staff. During the procedure, Dr. Castillo was extremely gentle and explained everything she was doing. Tara, the dental assistant, was beyond wonderful, rubbing my shoulder and offering encouragement throughout. I feel so lucky to have found Dr. Castillo and Tara! read more

This is the best dental experience I've ever had. Dr. Castilla is the best at what she does and you can tell she genuinely cares about her patients. The front desk staff are so friendly. Diana did my cleaning and she was so sweet. I love that they put coconut oil on your lips when they're chapped! Haha will definitely recommend this place to all family and friends. read more

Best dental experience ever! The front desk, the hygenists- Julie is the best- and Dr. Castillo are all amazing. Personal, friendly, and high quality care. Almost make the experience of going to the dentist a pleasure! I just wish I had found the office sooner. read more

If I knew about this dentist sooner, I would have started coming here years ago. Very compassionate and understanding staff. Dr Castillo treats people as individuals with different needs and she has created a very welcoming and calming environment which I appreciate. Cynthia does a very thorough cleaning and adds to the already pleasant atmosphere there. Overall, I would highly recommend this place and actually look forward to visiting again... which is something I never thought I would say about going to the dentist. :) read more

I have been coming here for many years. Everyone is so professional and Dr. Castillo is the best. I highly recommend The Aesthetic Dental Studio of RI. read more

I am so glad I finally made the call! Everyone in this office made me feel comfortable, it's such a warm environment. From making the appointment to the hygienist and then the wonderful doctor as well as everyone at the desk. If you are at all apprehensive about seeing a dentist your worries are over. Can't give enough praise. read more

I always like going to your office, everyone makes you feel like family. Marie is a blast to have your teeth cleaned by. She's so gentle and she always makes you leave read more

Had a wonderful experience with Dr Castillo and staff. I had a very specifis issue and they handled it superbly Great environment and service Joanne smith read more

I hate the dentist (in general), I've always had anxiety when going even for simple procedures. I moved to RI a year ago and switched to this dentist. As much as I still hate going I love Dr. Castillo. She totally tries to make this the easiest experience plus she's funny. She actually makes going suck slightly less. And while that may not seem like a compliment it's actually a huge one! read more

Just had my first cleaning here. I hadn't been to a Dentist in 3 years, so I was nervous. Everyone was super nice. The technology is very current. The office is clean, and the hygienist and dentist explained everything they were doing. My mouth isn't sore at all either. read more

I felt welcomed immediately even as a new patient who arrived in a bit of disarray after having the address to a different dental practice myself down the road by accident. I was impressed by their office as well; it is very clean and modern. Dr. Castillo is so nice and the receptionists were welcoming & friendly! read more

I love it here! I am a new patient and just had my second visit today. Everyone is incredibly kind, from the front desk staff to the hygienists and Dr. Castillo! The office is pretty timely - both times I've been, I sat only a few minutes late (better than many offices I've been to!). The front desk is very well organized, friendly and helpful. In fact, the first time I visited, I accidentally left my card there; they called me and stayed a few minutes late so I could go back to pick it up! Happy to continue as a patient here for many years to come! read more

Comfortable cozy office with very nice staff. My hygienist who I have been seeing for 2 years now is always attentive and listens to any concerns or questions I may have. Very thorough with her cleanings! Dentist is very friendly and informative. Have only had cleanings so can't speak to any dental work but she did make me a night guard that helped immensely with my TMJ discomfort. read more

I'll admit it - I hate going to the dentist. Very high on the list of things that make me melt with anxiety. And that's probably why I've been to a few different dentists and generally avoid them like the plague. That's why I am beyond thrilled to have found this practice. Dr. Castillo is amazing. My son and I began as patients here about a year ago and have had nothing but prompt, professional, and caring service. Looks like I can stop looking for a good dentist and definitely no need to stress about appointments anymore. Would highly recommend. read more

Fantastic place! The best dentist I've ever had. Dr. Castillo and her staff are very knowledgeable and make my experience, from routine cleaning to more involved procedures, very comfortable. I highly recommend them. Thank you Dr. Castillo! read more

Yelp apparently didnt believe my last review was real. But it was as i am leaving another. This team is truly amazing. I, who had not been to a dentist for a few years due my crippling fear had decided to try to go here. And i am so thankful that i did. Previously my fear was so intense that i would make an appt at other dentists offices and would literally run out and go home while waiting to be seen. When i first started to go here, i would have to take something to try and calm my nerves. I have going here for about 3 years now and really havent needed to take anything b4 my appts. They understand and go out of their way to make sure you feel safe and comfortable. There was never any judgments... so.. in short, if you're looking to go to a dentist that cares and wont pass judgment, then is the place. read more

If you want the best in Rhode Island this is the place! Dr. Castillo actually took over for Dr Russo and she Is as competent And capable as dr Russo not to Mention very caring and gentle. The staff is the best My hygienist Felisha is so wonderful, gentle and pleasnt!! I highly recommend Dr. Castillo and just becuz She cares about her patience. Elizabeth Anthony read more

I highly recommend Dr Castillo. She is a professional, kind, gentle, and very knowledgeable and skillful. She takes time with her patients and is very caring. Her assistants and office staff are wonderful, too! read more

It's one of the best Dentist that I have been in years...the costumer services, from Dr. Castillo and her staff are amazing ...they make you feel like family, care about ur safety, they go away and beyond to make ur dentist visit as comfortable as possible...since the first day I went to her clinic me and my family love the personnel and Dr Castillo...the best and most sophisticate dental job that I have ever had done .., read more

I have been to several dentists over the years and find Dr. Castillo and her team to be very professional and courteous. Dr. Castillo has a great demeanor and really takes the time to listen and also explain everything. The offices are also very nice and they make you feel comfortable and at ease. Scheduling is always convenient and flexible. I would recommend Dr. Castillo to anyone who wants great personalized service. read more

Dr Castillo and her staff are very caring and professional. I made an appointment at this office for safe amalgam removal. The Dr and her assistant made sure I was completely comfortable during my treatment and followed up with me the next day. Very happy with y treatment at ADSRI read more

Its been a long long time since my last visit to the dentist & Aesthetic Dental Studio of RI, made me feel right at home. The front desk staff was very welcoming and was amazing! My teeth have never felt so clean! Dr. Castillo was great too! She explained everything in detail & the dental assistants were extremely sweet and caring. I'll definitely be going back. read more