I genuinely don't like leaving negative reviews, but this experience was bad enough that I feel…read moreother people should know before booking here. ABSOLUTELY DO NOT GO WITH HANNAH! The biggest concern was hygiene. The drill bit used on me still had someone else's nail polish residue on it, meaning it hadn't been properly cleaned before being used on another client. That alone made me really uncomfortable. The service itself was even worse. The technician (Hannah) was extremely rough with my hands the entire appointment. She kept twisting, grabbing, and tossing my hands around instead of moving them gently. Multiple times I told her she was hurting me, and every time she just said "oh" and continued doing the exact same thing. At one point she filed so aggressively that she went all the way into the sidewall of my natural nail, which was painful and completely unnecessary. She also lost control of the drill (multiple times...) resulting in more pain and even cutting my finger. She also didn't properly size the nail tips. Instead of checking which sizes actually fit my nails, she grabbed random ones after already putting glue on them and just stuck them on anyway. What made the whole experience feel even more uncomfortable was the lack of professionalism. Although the technician spoke English, she refused to communicate with me during my appointment and instead only spoke with her coworkers in Vietnamese. I don't expect anyone to speak a certain language, but when I'm the client and I'm trying to communicate about pain or ask questions, I'd expect at least basic communication. Towards the end of my appointment a lady who I believe is the owner walked in and right away my technician was more gentle with me (although she still wouldn't speak to me). There were also several things that made me question the cleanliness and safety of the salon. Staff lunches were sitting right beside the nail chemicals and supplies, and nail products were being stored in the bathroom where they could potentially be accessed or tampered with. Also for what it's worth, this is the only salon I've been to where I didn't see any visible business licence being displayed. Overall, this was one of the worst salon experiences I've had. Between the hygiene concerns, painful service, poor communication, and overall lack of professionalism, I won't be returning & I would encourage you to look into better places. Ann's Nails in Langford does it SO much better for the same price! (Ask for Victoria)

Tucked away near a Thrifty's this salon has a super-friendly staff, reasonable prices, and is…read morespotless. The regular pedi includes a salt scrub and hot stone calf massage. Will definitely visit again next time my feet need a pampering.

Made an appointment for a couple of pedicures while in town. Clean, very comfy pedicure chairs, and…read moresuper friendly nail techs. Great experience.

So if your looking for a nail salon.. no need to look any further. Kim and her staff are really…read moregood and very nice. The Salon is clean and in a super great location, near the gym and Whole Foods. I asked for 3 different colors grey, blue and silver.. Jus switchin it up a little.

I always have great service at this salon. The staff are friendly and attentive. Always on time.read more

First time here---beautiful setting---very calming and serene---Sang was wonderful----taking care…read moreof my raggedy gel nails (the result of an unexpected unloading of my son's household effects into our garage)---with care and expertise---she made suggestions regarding how to take care of my beautiful newly gelled nails including use nail strengthener and cuticle oil---you would not know how ugly my nails were going in---no sign of the uneven breaks or splits---my 73 yr old hands look Hollywood again! Now to my pedicure---what a hoot!!!---the lovely lady (I did not get her name and she didn't speak english) who did them set the massage chair to just the right setting (I sat and giggled and purred throughout the whole procedure)---she cheese grated my callouses off my soles--- massaged my feet using reflexology techniques---put schmeer on my legs and feet to made them smooth and moisturized---this is what heaven feels like! Will I return---heck I want to move in!!!

absolutely lovely experience with gel design! 65$ for gel design set and she was so kind and…read morechecked in with me and did such a good job.

My nail tech was absolutely amazing, such a nice personality, but he did not listen. I wanted an…read morealmond shape, and I ended up with an uneven oval. Also, my polish is lumpy, and each nail is a different shape. Waste of $55. My pedicure is amazing, so no complaints on that. Why am I disappointed? It took me months to grow my nails long enough for an almond-to-point shape. Now I have short oval shapes. Not my style, not impressed. As I said, lovely tech and I didn't have the heart to say anything at the time.

Great selection and service. I was looking for something obscure and was pleasantly surprised by…read morehow helpful the staff was. This was something we experienced throughout downtown Victoria and it really enhanced our visit.

$63 for $35 pedicure everywhere else. Nice pleasant staff. Reluctant to give me red nail paint,…read morewas not not on samples offered to me. Climb up stairs, climb up to bench, and put feet in dish pan which the nail technician carries over to a sink 10 feet away. Even the most charming of staff cannot have me rate this out dated spa, double over priced pedicure a return pedicure.

Destroyed my cuticles during my manicure and the salon was very dirty. My nails were cut very…read moreuneven despite attempts to get them to fix. The person doing my nails was clearly not experiences as they cut my cuticles multiple times. Would not recommend going here at all, overall disappointing.

Best Nails Salon!!!! I went to this nails salon as I was…read morevisiting Victoria. I am originally from States but have lived in multiple countries before. I usually get nails done on special occasions and this one was literally my favorite nails salon visit ever. The staff here is family and they have amazing service. They offered me noodles and tea which was a great additional aspect of the service. Coming to the work, there manicure and pedicure is so perfect that they follow all the steps accurately and the customer is left with amazing look. I wish they had a salon in the US too. I would definitely get my manicure and pedicure done from them again on my next visit to Victoria. It's literally the best Nail Salon!!!

I called yesterday for an apt for 3 pedicures and 2 full sets (5 ppl total). We were sat and waited…read morefor a pretty short period of time before getting our nails done, in which we were given snacks and drinks. The service was outstanding in so many ways! Nails turned out amazing and I was really impressed with Bella's cuticle removal! (Photo taken 1 day late). Tanner even went out to get one of our girls a birthday cake. This is the place to go if you want to plan a girls party! We were blown away by the hospitality. thank you Bella and tanner and the rest of the crew.

From the owner: Attention all nail enthusiasts!…read more From August 11 to September 11, 2023 We are excited to announce a special promotion at our nail salon. For a limited time, we are offering a fantastic 20% discount on all nail services! This discount is applicable to all nail services on our menu, including nail extensions, nail art, and more. Hurry, this offer won't last forever! We can't wait to see you and give you the stunning nails you deserve. Warm regards, Popular Nails By Bella

My acrylic nail fill was fine, I was asked to pay $10 extra because of the length, not all places…read morecharge extra but the girl did reduce it to $5 more when I remarked about that. They also don't push back your cuticles, which I guess some places don't? I have never come across that. My big issue is the lack of sanitation. Not a single tool or nail file is sanitized between clients. They all sit in the same stand that is used from client to client. The nail files are not even given a simple spray! The techs still sit behind the useless glass partitions and wear useless masks but they don't sanitize a single thing for their clients! I won't be returning as sanitizing tools is an simple and necessary part of running a nail salon.

I went there to get eyelash extensions, but was extremely disappointed with the cleanliness and…read morelack of communication and miscommunication. When I was told my procedure was completed, I already noticed that there were spaces that required more lashes. Through difficulty with communication, I was told to come back next week (not 2 weeks) and she would fix it. Since then, a third of the lashes had fallen off. I phoned them today (1 week later) and was informed by the male attendant that I would be charged the full refill fee, even though it has only been 1 week, I reminded him twice that the employee said she would fill in the spaces this week as she too noticed them last week when the procedure was completed. He then stated that I could wait the standard 2 weeks and then pay the same refill price. Extremely disappointed with the lack of basic customer satisfaction service. As much as I like to support local community businesses, I will not be going back nor do I recommend this business. Of note, the other review is correct that the prices are different from the posting and when questioned, again, communication is not clear or transparent.

Amazing service!! I walked in at about an hour and some before work and asked if they could have it…read morefinished before work and I was on time for work and my nails look amazing thank you!!

I went this morning for a manicure and the young guy did a great job. Even put a design on my…read morenails. When in Victoria next I will go there.

This was grossly overpriced. It was $70 to have 90 minutes of access to a small hotel pool and hot…read moretub, a sauna (there was an additional single person sauna that was a fishbowl) and a metal tub of cold water. This was a low-quality "spa" experience. When I asked where the shower was to use after the 90 minutes were done, I was told that the only shower we had access to was the lukewarm shower outside. We were given towels but no robe or any other amenities. The staff working poolside provided good service and were thoughtful. But I will not be going back to the spa.

I love their spa services. However, the logistics seem a bit disorganized. I have a Gold Card…read more Recently, they changed the booking system, and it doesn't work. I am trying to book a massage, but the system is unreliable in recognising my email address to send a code. After several attempts, I log in, but my membership and previous appointments do not appear in my file. Then, I accidentally sign out, so I try again but still cannot book a massage. It's frustrating. I just wish I could easily book and relax.