I had a great experience at Plaza Optical Center. They were really accommodating and the doctor was…read moreextremely attentive and thoughtful throughout the process - it's been a few years since I got a contact lens exam and I felt confident leaving this appointment in the prescription I received. They were extremely busy, but the wait wasn't too bad. When I was there, there were a few non-native English speakers and an elderly man. The staff was really accommodating and supportive and ensured folks were taken care of. I saw someone posted here about an experience where their in-network benefits weren't incorporated - I did not experience this and had a very smooth payment process where they had already checked my insurance and confirmed my benefits and copay. Always good to check though!

The staff here needs to go through some serious customer service training. They're rude and look…read moremiserable. I accompanied my mom here for some new lenses and the staff was very dismissive. It seemed as though we were bothering them. To the owners, you are providing a service to the community. This is the go to spot for almost every resident whose been living in the neighborhood before gentrification. Please update your eyewear selection. Not everyone can afford designer frames and your affordable/Medicaid selection is a joke. The frames are dirty. Majority are children sizes. Just horrible. Do better.

I came here with glasses that needed to be repaired and the ladies here were very rude and…read moredismissive. Seemed like because my $5 repair would take time out of their day they would much rather not deal with me. Kind of rushed me out and didn't care for anything I had to say and tried to gaslight me by saying my frames don't fit my glasses as if I haven't been wearing them for over a year. Really enocurage everyone to go to Fabulous Optical instead across the street. I walked in was warmly welcomed and given exemplary service, can't thank Kenny enough for fixing my glasses.

This is my third time here, I waited to give a review because I believe consistency is the key to…read moregreat customer service and today they did not disappoint. I've been here twice, for glasses and shades. My lenses were transitional lenses without glare and they're still functional. The selection of glasses and shades are fire, I bought Fendi frames and Gucci sunglasses and the service has been quick and efficient. I still receive compliments for both pair of frames which I wear DAILY. We were walk-ins, no pending appointment no appointment necessary. Today we purchased contacts for my son and this is not my thing...I have worn glasses since I was three-years-old, so I needed experts that I could trust with my teenage son's eyes. The price $299.00 included an eye exam and a 12 month supply of contacts, care instructions, and solutions for eyes and contact lenses. The staff showed my son how to input and remove the contacts and gave him great advice to maintain longevity and quality of the contacts, they were patient and informative (as usual). We were out in about an hour. Consistent quality service. Yes five stars.

My father recommended this optician to me years ago and I have been a loyal customer ever since -…read morenot least because of his senior tabbycat Señor, who loves the fresh catnip leaves I bring him. The owner is patient, no-nonsense, honest, and generous; I have had him fix frames and I have bought new glasses from him. His prices are fair and the service is always reliable and friendly. The store also offers a tray of free frames to choose from when ordering new glasses; I think this is exceptionally kind and community-minded. His wife "womans" the counter.

It's really great to have a shop that you can trust and they really care about you! He is very…read moretalented and he can fix glasses that other stores couldn't fix! Highly recommend!!!

Ophthalmologist took her time to make my 5 year old and I very comfortable throughout the exam…read more Very knowledgeable and helpful with communicating her findings. Also very patient when helping to pick out frames, even shows you extra options just in case! Fabulous place to take the whole family for an eye check-up or some new [sun]glasses with blue-light diversion or sun fraction features!

Doors locked at 6:35pm? Website says it closed at 7pm. Didn't get my glasses... : (…read moreRing on the door and no help inside.

The doctor was very kind to my daughter, but the customer service in this place is abysmal. First…read morethey ignored me and my daughter. No one greeted us or told us to sign in. Rude AF. Then they had the nerve to mean mug me when I asked why they were taking another person before us. The vibe is definitely off here. I would not recommend if you like to be treated respectfully.

Friendly staff, but my prescription was totally wrong. Had to return my brand new glasses within 24…read morehours.

My 21-year-old son went to Greenpoint Vision Care for a DMV vision test and was told the total cost…read morewould be $25. At the end of the visit, we learned that insurance was being billed and that additional charges applied, despite his understanding that the DMV vision test would cost $25 total. As a young first-time driver, my son did not realize that services beyond the DMV vision test might be performed or billed separately. We do not believe it was clearly explained that additional services were being provided, that insurance would be billed, or that extra charges could result. Our concern is not the amount charged, but the lack of clear communication regarding the scope of the visit and the associated costs. Patients should be informed in advance about what services are being performed, what will be billed to insurance, and what their financial responsibility may be. Based on our experience, we would encourage others to ask detailed questions and obtain written confirmation of charges before their appointment.

I went in for a routine exam. After they dilated my eyes and I was disoriented, they led me out of…read morethe doctor's office and tried to sell me the most expensive glasses they had. The doctor was concerned I had glaucoma and scheduled a follow up. That next visit was traumatic. Suddenly I was told I had macular degeneration. "You're too young for it, but it happens," she said, then handed me a pamphlet for expensive supplements she recommended. After seeing a retina specialist, I found out I have drusenoid deposits, which I've been assured are nothing to worry about. Do not go here. Optical Warehouse is across the street and much better.

Thank you Kenny for your exemplary service, I came in needing glasses fixed and their pay what you…read morecan afford option is very thoughtful and humanizing, wish more businesses were like this one.

Lady "J."(MS. Jessica), Janneta, Dave (Manager), James And Kenny, "THANK YOU"…read more A Sincere Word Of 'Appreciation' To An Outstanding Team/Staff At Fabulous Optical Located At 546 Nostrand Ave. It's Long Overdue. I've Been Going Tio This Location Since 2018. They Have Only Gotten Better! Even My Vision Appreciates Them. Lady "J" Was The First Person I Met Via Initial Phone Call And In Person Visit. She Always Goes Above And Beyond. Jessica and Jennetta Have Such A Compassion For People. The Chemistry Among The Staff Is 5Star! I Watched On Monday Afternoon (12/16/24) How Each Of Them In Their Separate Spaces And Functions Interacted With The Customers As Well As With Each Other As I Waiting To Be Served (Not Even A 2 Minute Wait). Thank You Jesscia, Jenneta, James, Kenny And Dave Who Make It All Worth The Trip To Fabulous Optical!

very professional staff, attentive and helpful with selecting lenses and frames…read more Made the process for selecting glasses and provided feedback that was ver y helpful

AVOID THIS PLACE…read more Staff are HORRIBLE, miscommunicative and irretrievably lacking in situational awareness and professionalism. Front Desk ranges from openly apathetic to "I'd rather work at the DMV." If you can find three working brain cells among the entire crew? You had a really good day there. Why my ire? I went to this new shop to get new glasses and new contact lenses and when my order came in, I called Marcos (one of the aforementioned "geniuses") who let me know "everything was in." I came down with a strep throat over the weekend. Monday morning my fever went to 102 before I was able to start my first dose of antibiotic so as to not make the entire staff ill and of course myself sicker and exercising this thing called "common sense" I sent somebody to pick up the glasses for me. As the person in question, picking it up for me, did not tell them that they were there necessarily to pick up my entire order, but only my glasses; 1. They handed her my glasses. 2. They never once called me to ask if it's the entirety of the order she should be picking up. It gets better. I send this person back to go pick up the contact lenses and I am told that in fact, the reason why she was not handed the lenses was not because she didn't ask for them, but because the doctor wanted to see them in my eye. In other words, when Marcos called me to let me know that my glasses were in, at that time he should've scheduled me to come back in to see the doctor for the contact lens fitting section of the examination. Marcos told me that the only reason why my trial contact lenses were not handed to this woman was because she did not ask for them. I had to send a woman back to go and deal with this nonsense, and I still don't have my contact lenses. A gentleman named Ray got on the phone with me who seemed to think that calling me, "my dear" is the height of professionalism, said that he was trying to get to the bottom of this. To make matters worse? The glasses that were delivered had smudges on both lower corners on both the reading glasses and the distance glasses. When you see this place on Graham Avenue, you should quicken your pace and run quickly away. This is ALSO THE VERY FIRST EYE SHOP WHERE MY NEW GLASSES CAME SMUDGED UP IN THE LOWER CORNERS. PS: If I could give this place, NO stars after today, I would after Dr. Indigo left a very detailed message for me yesterday about releasing my trial contact lenses to me. I sent somebody to pick them up today where upon I was told they would not be released because everybody made a decision last night to not release them, but of course nobody decided to tell me. This is not a business. Do whatever you want with these people at your own peril personally I think a pet store would be a nicer addition to the space, it would bring a sense of professionalism and humanity where there is currently none here.