The doctor was very kind to my daughter, but the customer service in this place is abysmal. First they ignored me and my daughter. No one greeted us or told us to sign in. Rude AF. Then they had the nerve to mean mug me when I asked why they were taking another person before us. The vibe is definitely off here. I would not recommend if you like to be treated respectfully. read more

Friendly staff, but my prescription was totally wrong. Had to return my brand new glasses within 24 hours.

The optometrist is great but the staff are so rude that they make the experience painful. Listen to the negative reviews. They lack any sense of customer service and you will not get a consistent response for any questions you have. They don't try to work with you and are not understanding at all. I feel bad for the optometrist because she is really great but the staff ruins the entire experience. The staff lies to cover their own asses. I called immediately after I left there on Monday Oct 2nd and left a voice-mail to get a call back to discuss the poor encounter I just had. It is now Saturday Oct 7th and I still have yet to receive any sort of call back or acknowledgment. This place is not worth it at all, don't come here unless you have no other options. But even then, don't the equipment is outdated anyway. read more

My daughter has been going to this place ever since she was a little kid and she is now turning 17 next week. She had her old pair of glasses for three years. She recently got her eyes checked and received new glasses. With in two week the arm fell off. She went to get it replaced and the so call manager/owner Chris Li said I had to purchase a new frame for $50. Why? When my daughter never damaged the frame. So if I paid $50 today for a new frame then in the next two weeks it breaks again I have to give you $50 again? Customer service and quality of their frames suck. Please stay away from this business. read more

Twice now they have messed up contact lenses order, and refused to reimburse me the $40 shipping fee. First time they sent me the wrong contact lenses, then refused to ship me the correct ones until I came in store and exchanged the WRONG ones they sent me - inconvenient for me, that's why I asked to ship to my home address in the first place! They also refused to reimburse the $40 two day shipping fee! They blamed the problem on a computer issue. Against my better judgement I reordered again, paid for the two day shipping, over a week later and I still have no received and they are refusing to reimburse me the $40 two day shipping charge AGAIN. Dr. Ho is lovely but her incompetent team is not worth it, never coming again. $80 down the hole. read more

very very quick service. super nice staff. takes multiple kinds of insurance, so i didn't even need to pay for my glasses.

Im reading all the reviews that are from two years ago because those are the latest ones and it's sad to see that they once had good customer service my experience yesterday was terrible I feel so awful for giving them my service and my time Can anyone recommend an actual good store to get your glasses at??? read more

Came here last year on my grandmother's and me birthday to purchase some new glasses for her. The service then was impeccable as it still is today. This trip was attributed to my favorite cousins bday and she too needed a new pair of eyewear. I love the selection you have here at JZ Optical Express. What I also appreciate is that the express isn't just in the name, they really work quickly and efficiently here. Shout out to everyone here. If I ever go blind, I'll come here first. Thanks guys. read more

It's ok. If you can afford better service do that. They didn't even help me fit my glasses and I had to pay out of pocket to buy new ones.

My husband and I have both been twice and purchased glasses each time. The customer service is always great and they have a pretty good selection of designer eyeglasses to choose from. read more

This place is HORRIBLE!!!!! And if I could give it ZERO stars I would. I went here recently and my first encounter was pretty decent. No complaints. I waited a little bit received an eye exam. How one eye is a different prescription than the other. So as I'm talking to the ophthalmologist about my contacts she offers me to either get the daily 3 month or 6 month. So I chose 3 month not knowing that because my eyes have two different prescriptions I could NOT choose that option. Mind you I saw 3 different people that day. Paid for the contacts and all & no one said anything. Then it all went downhill from there. They don't sell me solution for the lenses, then they tell me they can't fix my glasses... THE EYE GLASS STORE CANT FIX MY GLASSES (mind you I went to a different optical store and the managed to do everything I asked. Interesting.) Then this RUDE AS lady name Jessica calls my phone with an attitude about my lenses. Informs me that I will have to pay extra due the fact that I can't buy my contacts like that. Then when I ask to speak to the sales person to talk to them about this mistake they made. She HANGS UP ON ME. So I make an appearance at the store and the little black lady was also rude. NEVER going back. Plus they sale them cheap ass contacts. Shits literally were no good after 3 days I having them mind you they were supposed to last 2 week. And I am NOT the only customer who had issues with they cheap ass contacts. read more

Was walking by shopping for some sunglasses. I'm so glad this store was here. The customer service was excellent. I bought a pair for myself and going back for some more. They also helped my adjust them so it fits perfectly read more

Great and fast service! Great prices for those of us without coverage! Have been many times and have never been disappointed! GO! read more

I love the service the eye Dr. Was very good and patient because with mask on the lenses. Get foged up on the eye machine a lot I was totally 100 % happy read more

A nice eye glass store with a plentiful arrangement of frames. Front counter people R 1 male & 2 young ladies. All staff R very nice & friendly. They go out of their way 2 make sure your happy & satisfied. The male doctor was through with his exam & assessment. I am a union employee who pays so much for dental & vision. Every year, l swear the timing of the eye exam gets less & less. Glaucoma, the blue dye & the one shot on the eye used 2 be given & included with the price. This doctor does not offer the service. I never heard this before, he was willing 2 give me another doctors name. I just don't understand it. Paying more & less options & services given. I deducted 1 star because of this, l really should have deducted 2 stars. I have always received complete eye care by past doctors. Also 9:15 & 9:30 appointment R given, but they don't open till 10:00. So l was early just standing outside looking like a fool along with the doctor. He does not have the keys 2 open this store. The front desk people open. ??? Also It was my 1st time. This location gets crowded fast & they could really use more seating. Other wise an ok clean place. Price wise their all expensive. With a union plan I still had 2 kick out $ 368 dollars. I had 2 return the glasses & lost out & no refund of $ 65, because the Transition stayed dark even in normal lighting with no sun. As always medicare & non working people get everything free & the same value. So unfair in life. read more

I made an appt. for eye an exam and replacement glasses representative who answered phone said they accepted my insurance and she had her own language barrier she was difficult to understand. Decided to drop by and got same representative in person same thing she was not clear in explaining anything and further said my insurance was no longer accepted at this location! To make matters even worse her co worker intervened and I had to explain her co workers language barrier, inability to explain things clearly, and not aware of what insurances were no longer accepted! Needless to say they had a sign posted they were hiring staff for their positions. Customer Service and Policy - was unsatisfactory and I had my rx glasses filled here previously. Thanks - but NO THANKS! read more

My son had his eyes checked doctor was nice there was no wait and they took our insurance!!! Great service!!!

I found JZ optical in my unions provider list and I was pleasantly surprised. It was a nice, clean shop with friendly service. They also have a good selection of both adult and children's frames. The service was fast and I love that they are in the neighborhood. I also had an issue with my insurance and they worked diligently to help resolve it. My kids are thrilled about their new glasses and I had a very pleasant experience. read more

This optical is the best place to shop for kids adults and myself. The doctor is very nice, professional and has a great sense of humor. Shout out to Doc!!! Chris welcomed me back as a repeat customer. The staff is very friendly and the sales woman whom helped me choose my second pair was fantastic! Very well knowledgeable and gave me eye glass with A.R coating helps my vision when I'm on the computer doing inventory. I'll definitely keep on recommending friends and family to this location. ‍ read more

I couldn't have an exam because the Dr was not in, but they looked up my insurance and told me what was covered. But the thing is, they kind of lied about what is covered. I ended up going somewhere else later that same day, where I found out what my *actual* benefits are, and my insurance covers certain frames at 100%, yet JZ Optical was going to charge me $50 for these same frames. Not cool. read more

I was browsing sunglasses in the area, and found out there's JZ express there, only one optical store in the area actually, the staff were super nice and helpful, and the prices were about right too, after I tried on couple, I bought a pair of Tom Ford, and the stuff told me that they have eye doctor every Thursday and Saturday, and they take all kinds of insurance, so I made appt for next Saturday to check my prescription and need another pair of eyeglasses for using computer at my work. read more

I love coming here! I always my glasses from here, the doctor knows me as her VIP Ray Ban customer lol. Everyone is so friendly, but I think the prices for the glasses are little too much. other than that, this is my home optical I also brought my friend to this optical to get his glasses, totally recommend it, if you bring your personal frame they can prescript it for you! read more

Was a very good experience doctor was great they had a great selection of frames I got both contacts and designer frames with my insurance only paid a little extra not expensive at all they even helped my figure out what insurance I had they also gave me a good deal on contacts and a few extra pairs so I can go home with read more

I have 4 pairs of glasses and all 4 were either broken or missing. I brought two of these to JZ on Sunday an hour before they closed. The technician and his assistant were efficient, courtesy, and professional. They bent their policies to accommodate me. Wandering around NY with no eyes is scary. The pricing on their new glasses seemed very fair as well. I intend to give contacts a try through JZ. I must also comment on the cleanliness of their store and how amply lit. On all cylinders, JZ rocks! read more

it is nice place good service and nice people there ...I went there with my girlfriend chirs come to help us ..he is a nice guy...help use do the eye text and ghee us the contract lens ..it was very clear..also they give m a good price ..I was so happy about that ..definitely I will back agin thanks chirs ..I definitely recommend my friend come to this place! read more

I went to JZ Optical because they took my insurance and were close to my house. Everything went fine at the appointment. I got a prescription for glasses and contacts, including a free trial pair of contacts that worked fine. However, the person who wrote down my prescription wrote down the wrong prescription on the card, though the contacts they gave me to try were right. So when I ordered them based on the info they gave, I couldn't see out of them. Same with the glasses. When I called to tell them that the glasses they ordered for me were the wrong prescription they suggested I get used to them. After three weeks of headaches and not being able to see, I called back to say they weren't getting any better. They asked for a previous prescription I had gotten from another doctor years ago and used that to order me a new pair. Same with the contacts. I gave them the prescription from my old box. When I asked for my money back (I was moving across the country when this all happened) they refused. I questioned the point of paying them to order a pair of glasses and contacts using an old prescription I already had. Seems illegal. read more