There is a sales woman there named Crystale that is FANTASTIC. She is so helpful and considerate. I…read morehave been a customer there for a few years now and this young lady is a real professional. I would recommend going to that location just based on my experience with her. Thank you Crystale!

They have always had what we were looking for in stock, and the return process was really easy…read more Also the employees have been helpful and friendly. We went to see Santa Claus this year too with our toddler and had a really great experience! Very happy to keep supporting this store!

Gary in the archery section was super helpful in picking out and finding a bow service tech in…read moreArizona close to my son to get his bow set up. Great service.

People with knowledge of what they are selling. You just need to ask and they will give you more…read moreinformation than you thought possible but it is great that they have so much passion for their products.

A great place to learn how to fly fish and find top quality fishing gear. Ned was very friendly &…read moreknowledgeable. Ivan was a great casting and rigging instructor. My wife and i learned so much. You wont be disappointed. Support local businesses.

This is a great flyshop. I came in looking for a new pair of wading boots. There was a good…read moreselection and I found exactly what I wanted. The owner was super helpful and I wound up leaving with new wading socks and a new sling bag. Despite having lived in the area for a while, this was my first visit, but it won't be the last.

Basically an over glorified, expensive clothing store with a meager amount of sporting goods…read morescattered around the outside edges of the store. After the long wait and rebuild I'm like, eh, not impressed. Staff were nice and helpful though...

Love this place. Huge selection of clothing and water bottles along with all your sports needs.read more

ALEX is awesome! He helped me pick out a new pack and provided excellent service-he knew what he…read morewas talking about, listened to my needs and was so polite and helpful. Thank you Alex!

This one star review is for the manager in hopes that you will read it and make some changes. On…read moreAugust 9th I received a coupon for a discount with REI. As it happens, I was in the market for a new backpack for travels I will be taking in the near future. I was interested in a backpack that was either waterproof or watertight as I will be hiking in a coastal area that will be subjected to intermittent rainfall of a heavy nature. I called your store and inquired about such backpacks and was told that you had many to choose from. The following day August 10th I drove an hour to your store and began looking around in the backpack department. An employee who I assume was assigned to the department asked me if there was anything I was looking for. I opened the REI app on my phone and showed the man an example of what I was looking for. This employee was about 5'9" tall with brown hair and a short beard. I do not remember his name because the interaction was so unlike what I am used to at REI that I left completely confused. When I showed the employee, what I was looking for is immediate response was, " we don't carry that type of product, you need to go to Gear Junction. They will have everything you need." I looked at your employee with complete confusion as he was recommending that I go to a competitor and did not even bother to ask me why I was looking for a particular backpack. I said to the employee, I don't want to go Gear Junction, I always buy my hiking equipment at REI. He looked me straight in the face and said we don't carry waterproof rafting equipment here you need to go to Gear Junction. I attempted to explain to him that I was not going rafting that I was going hiking and why I was looking for a backpack. He seemed completely uninterested and again suggested I go to your competitor. Finally, I asked him. Is there anything in the store that you can show me That is in a 22 L size backpack so I can at least get an idea of what I'm looking for. He waved his arm briefly toward a rack of backpacks and said it'll be somewhere between here and there and then walked away. I stood there confused for a while and attempted to look at backpacks and finally decided to help with it. I had other items that I needed to look for, but I was so upset by this man's insistency that I go shop with the competitors that I left the store. I went to my car and sat there for a while and thought about doing this one star review then and there, and I even thought about going back into your store and asking to see the manager. However, I was so upset. I knew that that would not be the prudent thing to do so I came home and allowed myself to cool down. The following day did exactly what your employee suggested, and went to Gear Junction. The Young man working there was extremely helpful and very knowledgeable about backpacks. After listening to what type of trip I was going to be taking he suggested that I probably did not need a completely waterproof backpack, but that what I needed was a water tight backpack. He showed me several, and the one that I liked the most was made by Osprey. I assume that you carry the same backpacks at REI. I eventually decided on a backpack for my trip, but I did not buy it at your REI store. This is unfortunate because I have shopped with REI since the day you opened at your old location on seventh Street. I am not suggesting that your employee was rude to me. He was not in the classical sense. However, he was completely disinterested as to why I was in the store or what I was looking for and to what end. Had he taken just a little bit of time to find out why And what I needed I would've bought something that day. As it is, you've lost out on a good sale and if I encounter this type of behavior again at your location, I will discontinue shopping local and identify the Denver store as my home store and just shop online. I do not like to do this as I like to support our local businesses. However, I will not support this complete lack of customer service. I hope that you take this review in stride and make the reasonable management decision to have a discussion with this employee so that this does not replicated itself in the future. Enclosing I will add that this is the first time this is ever happened to me at any REI location.

All the guys that work here are AWESOME. Not only do they revel in the magic quality of skating,…read morebut most of them are seriously impressive snowboarders (I've seen it go down). They do what they are, which makes me trust their product even more. And, as you can tell by the photos, their custom decks are beautiful. If you're nice they might even let you look around!

You can see why this business has grown over the years. They have a knowledgeable staff who are…read morevery helpful. They carry an interesting mix of new and used product. They make it easier to justify getting new equipment, as you can bring them your used (but serviceable) stuff for resale. Sure, they take a commission, but the cost of avoiding scammers on eBay is higher. Bonus is TrailLife brewing is right next door!

i've been a long time customer of Gear Junction, both buying and consigning. So, not just 5 stars…read morefor one transaction, but 5 stars for countless transactions. In addition, GJ gives back to GJ, supporting our community and honoring our shared outdoor heritage. Dan and Nancy Ford

Terrible service. I usually don't ever leave reviews but this was terrible. I paid $60 to get a…read morehat. The employee Picked out the Hat after I told him I wanted a snap back. I got the wrong size hat and then he told me It was my fault the hat he picked was the wrong size. The lettering on it was crooked. I have a business where we get merchandise built all the time. I was looking at using this company for bulk orders. Let's just say I'm glad I lost the $60.00.

Every time I come here, the customer service is excellent. They are very kind and considerate to my…read morerambunctious 3 yo who grabs *everything.* I highly recommend this location. Also, pleasantly surprised how inexpensive personalized embroidery is. PSA: Lids own website says this location opens at 10AM on Mondays, but when I walked in and asked, turns out they actually open at 11AM.

Kok Bou.. Is the biggest POS ive had to deal with in communication for needing to get some gear…read moreserviced. The level of care and want to deal with a customer seems non existent. I expect far better professionalism from someone working with a company than rude one sentence replies with snarky remarks in what feels like, "you're stupid I'm better than you, why are you talking to me", for no reason.. for a customer looking to spend several thousands of dollars to have wiggy products serviced. I will never buy or have any products serviced with this company again just from that. i do not care... Respect and professionalism goes a long way for me and He or she does not have that.

I'm waiting on my order before I provide an evaluation of the product. However J will say that I…read morehad an odd interaction with the President of the Co. "Wiggy" via email. I inquired if there exists any sizing information published on the web site so that I could have some frame of reference. I explained I was unable to locate any pertinent information on the website. He replied by requesting my height and weight. This is not compartmented classified information but it is not an answer to my question. I asked if he published or could provide that information and his response was that whatever garment I choose, the size will not vary. I find his responses to be evasive and not particularly helpful. I am thus far unimpressed with his customer service. I reserve judgement on his product until I actually handle one but unless it is exceptional I don't think I will be doing much more business with Wiggy's or Wiggy. *UPDATED/AMENDED REVIEW* After consideration, I conclude I have lost faith in the company and its president. I have cancelled my order. I offer no comment as to the quality of their product/products as I have no first hand knowledge of their quality. I made my decision based solely on the unfortunate interaction I had via email with Wiggy. I was unsatisfied with his responses and concluded I have no wish to conduct business with him. I am awaiting response to my cancellation request and a refund.