They have always had what we were looking for in stock, and the return process was really easy…read more Also the employees have been helpful and friendly. We went to see Santa Claus this year too with our toddler and had a really great experience! Very happy to keep supporting this store!

Customer service is horrible. I was returning a shirt to exchange it for a different size. There…read morecharged me 3 dollars because there was a price different on the receipt from there sale. It's the same shirt same price you do a normal exchange. It's not my fault it had a sale price you just do an exchange and don't argue the point. I'm literally showing you It's the same price. Horrible Customer service

ALEX is awesome! He helped me pick out a new pack and provided excellent service-he knew what he…read morewas talking about, listened to my needs and was so polite and helpful. Thank you Alex!

This one star review is for the manager in hopes that you will read it and make some changes. On…read moreAugust 9th I received a coupon for a discount with REI. As it happens, I was in the market for a new backpack for travels I will be taking in the near future. I was interested in a backpack that was either waterproof or watertight as I will be hiking in a coastal area that will be subjected to intermittent rainfall of a heavy nature. I called your store and inquired about such backpacks and was told that you had many to choose from. The following day August 10th I drove an hour to your store and began looking around in the backpack department. An employee who I assume was assigned to the department asked me if there was anything I was looking for. I opened the REI app on my phone and showed the man an example of what I was looking for. This employee was about 5'9" tall with brown hair and a short beard. I do not remember his name because the interaction was so unlike what I am used to at REI that I left completely confused. When I showed the employee, what I was looking for is immediate response was, " we don't carry that type of product, you need to go to Gear Junction. They will have everything you need." I looked at your employee with complete confusion as he was recommending that I go to a competitor and did not even bother to ask me why I was looking for a particular backpack. I said to the employee, I don't want to go Gear Junction, I always buy my hiking equipment at REI. He looked me straight in the face and said we don't carry waterproof rafting equipment here you need to go to Gear Junction. I attempted to explain to him that I was not going rafting that I was going hiking and why I was looking for a backpack. He seemed completely uninterested and again suggested I go to your competitor. Finally, I asked him. Is there anything in the store that you can show me That is in a 22 L size backpack so I can at least get an idea of what I'm looking for. He waved his arm briefly toward a rack of backpacks and said it'll be somewhere between here and there and then walked away. I stood there confused for a while and attempted to look at backpacks and finally decided to help with it. I had other items that I needed to look for, but I was so upset by this man's insistency that I go shop with the competitors that I left the store. I went to my car and sat there for a while and thought about doing this one star review then and there, and I even thought about going back into your store and asking to see the manager. However, I was so upset. I knew that that would not be the prudent thing to do so I came home and allowed myself to cool down. The following day did exactly what your employee suggested, and went to Gear Junction. The Young man working there was extremely helpful and very knowledgeable about backpacks. After listening to what type of trip I was going to be taking he suggested that I probably did not need a completely waterproof backpack, but that what I needed was a water tight backpack. He showed me several, and the one that I liked the most was made by Osprey. I assume that you carry the same backpacks at REI. I eventually decided on a backpack for my trip, but I did not buy it at your REI store. This is unfortunate because I have shopped with REI since the day you opened at your old location on seventh Street. I am not suggesting that your employee was rude to me. He was not in the classical sense. However, he was completely disinterested as to why I was in the store or what I was looking for and to what end. Had he taken just a little bit of time to find out why And what I needed I would've bought something that day. As it is, you've lost out on a good sale and if I encounter this type of behavior again at your location, I will discontinue shopping local and identify the Denver store as my home store and just shop online. I do not like to do this as I like to support our local businesses. However, I will not support this complete lack of customer service. I hope that you take this review in stride and make the reasonable management decision to have a discussion with this employee so that this does not replicated itself in the future. Enclosing I will add that this is the first time this is ever happened to me at any REI location.

Note: this is no longer Summit Canyon but is GearHead Outfitters. You will find a vastly improved…read moreselection of products and a well educated staff. Their footwear department alone is worth the visit.

This is a great local outdoor store here in town. I've found everything I need here for the most…read morepart for my rock climbing needs. They have stuff for hiking, camping, etc. as well. They also have a nicely curated clothing section. The selection is small as many mention but this isn't REI. The products they do carry are top notch. The staff has great product knowledge and are well versed in the various outdoor sports and the local outdoor recreation spots to make sound recommendations. I want to reiterate how great the staff is. They truly make shopping here a pleasant experience. They have a loyalty program and have a few good sales throughout the year.

The remodeled store is amazing. The new lighting and customer service area is great…read more The expanded display cases for pistols allows you see the guns close up as opposed to having squint at the back wall. And there are lots of friendly employees on the floor. No more searching for help and each one of them said hi. And it's apparent that many are Veterans.

The employees there where very rude to my children, they told me that they where just playing and…read moreif they continue it they would be kicked out of the store. You guys need to improve your staff service and find more love and care employees who are actually nice.

Terrible service. I usually don't ever leave reviews but this was terrible. I paid $60 to get a…read morehat. The employee Picked out the Hat after I told him I wanted a snap back. I got the wrong size hat and then he told me It was my fault the hat he picked was the wrong size. The lettering on it was crooked. I have a business where we get merchandise built all the time. I was looking at using this company for bulk orders. Let's just say I'm glad I lost the $60.00.

Every time I come here, the customer service is excellent. They are very kind and considerate to my…read morerambunctious 3 yo who grabs *everything.* I highly recommend this location. Also, pleasantly surprised how inexpensive personalized embroidery is. PSA: Lids own website says this location opens at 10AM on Mondays, but when I walked in and asked, turns out they actually open at 11AM.

I'm waiting on my order before I provide an evaluation of the product. However J will say that I…read morehad an odd interaction with the President of the Co. "Wiggy" via email. I inquired if there exists any sizing information published on the web site so that I could have some frame of reference. I explained I was unable to locate any pertinent information on the website. He replied by requesting my height and weight. This is not compartmented classified information but it is not an answer to my question. I asked if he published or could provide that information and his response was that whatever garment I choose, the size will not vary. I find his responses to be evasive and not particularly helpful. I am thus far unimpressed with his customer service. I reserve judgement on his product until I actually handle one but unless it is exceptional I don't think I will be doing much more business with Wiggy's or Wiggy. *UPDATED/AMENDED REVIEW* After consideration, I conclude I have lost faith in the company and its president. I have cancelled my order. I offer no comment as to the quality of their product/products as I have no first hand knowledge of their quality. I made my decision based solely on the unfortunate interaction I had via email with Wiggy. I was unsatisfied with his responses and concluded I have no wish to conduct business with him. I am awaiting response to my cancellation request and a refund.

I've been buying Wiggy's products for about 10 years. I would 100% buy another sleeping bag but…read morenever order any garments again. Sizing is not at all consistent!! I ordered SunWalkers in the appropriate size. They arrived and were over 1" too big. That's 3 full sizes too big. I returned them only to have Jerry argue with me about the sizing. I own one of the sweaters that are now discontinued in a size XL and it fits great. Recently ordered a different jacket in the same size. It was very small (Think Tommy Boy motel scene too small). I emailed Jerry, he said I need a 3XL in this jacket. Zero size consistency. Basically, only order their sleeping bags and nothing else.

Bought my wife a raincoat and she absolutely loved it. Had great hand and facial covers. Highly…read morerecommend! Wish they were closer but their customer service is very good.

If you are considering getting a Loki jacket, do it!! These jackets are so much warmer than any…read moreNorth Face, Columbia, or Roxy jacket. I've worn a tank top under it in 30 degree weather with rain and wind and my whole upper body was warm, my hands were even sweating I was so warm! I found a slight issue with my jackets pocket sewing so I brought it in and he replaced my jacket on the spot! The owner and creators are so incredibly kind and have amazing customer service. I also love that I am supporting a small, family owned business that cares for the customers and creating an amazing product. Loki is an amazing company all around with high quality items and amazing customer service. Please support this business and buy the best outerwear you will ever have!

I wanted to give a shoutout to Rich! I came in without much knowledge and Rich was so helpful,…read moreapproachable, and professional. He helped me hold the firearm correctly and showed me how easy it was to use. I had a great time learning from him and feel great about my purchase. Thank you!

Good selection but they need an in house gunsmith. Prices are as high as anywhere else but they…read moreusually have a good selection of ammunition.