Dwight, thanks for following up. Everything with the solar and HVAC is working well now. I wanted to express my sincere appreciation for the effort in resolving the HVAC issue and securing the reimbursement for me. Your constant check-ins and dedication to finding a quick resolution whenever a problem arises have been outstanding. You are the best. read more

Profesional and respectful. Was very attentive with my concerns.checked up regularly with and updating me with the status of my claims.

Excellent customer service All my questions were answered Kevan is an excellent communicator who does his job welll. read more

Everything was great with Solar Dynamics Home until we actually started having problems. Once things stopped working correctly, the level of service completely changed, and we have felt abandoned. I genuinely wish we had never called this company. We are now paying for a solar system that is not functioning as it should, along with upgrades that were delivered to our home that were either incorrect, are not working properly, or have never been resolved. On top of the solar payment, our electric bill is essentially the same as it was BEFORE we had solar installed. I honestly do not understand how that is even possible. Earlier this year, when we first started noticing that something was wrong, we contacted Solar Dynamics Home and were told they would come out and correct the problems. Unfortunately, after they came out, the situation became even worse. We continued repeatedly communicating our concerns and were told to "stand by" and give the system time to stabilize. We did exactly that. After approximately a month of waiting, we were then essentially told, "Sorry, there is nothing we can do." That is completely unacceptable when a homeowner is still responsible for paying thousands of dollars for equipment and upgrades that are not performing as promised. It is extremely disappointing because our experience started out positively. You really learn about a company when something goes wrong, and unfortunately, that is where Solar Dynamics Home has completely failed us. If you are considering solar, please do your research and think very carefully before choosing this company. Based on our experience: RUN, RUN, RUN. I would absolutely not recommend Solar Dynamics Home. read more

I got a call from this company for setting up an energy assessment and figured that wouldn't be a bad idea to see how I could improve the efficiency of my home. It ended up just being a complete sales pitch for joining a virtual power plant and installing solar and batteries. I mentioned to the sales guy at the beginning that I was not interested in solar until I complete a major house renovation and had already considered solar, but didn't want to cut my trees until then. That still didn't stop him from trying to get my to sign up and start inspections of my house which I mentioned many times I was not interested in since I plan to do a major remodel before then. I just wanted to get the energy assessment and see what energy improvements my house may need, but the original phone call never even mentioned the virtual power plant which is what they are selling. I wasted way over an hour of my time with their sales rep and I just wanted to get the quote and info they put together when I was there, but never sent. Once he left, then some other sales guy called trying to see what else could be done, but I told him I am not interested in solar and he decided to raise his voice at me on the phone call and I ended it there. I have no onterest of ever dealing with this company or what their pushy sales people want me to sign up for that day. $220 a month for 25 years would have been $66k out of my pocket and they would make any extra money off excess energy production. Their goal is maximizing commercial tax credits, but I want tax credits for consumers as it is. I will reach out to a solar company myself when I decide to get solar. This won't be who I call. read more

This is total deceptive practices and needs to be investigated by the Tx AG. They call and state falsely that they are working with ERCOT and Texas to figure out why power consumption is high in your neighborhood. They offer free assessment of your home and state that ERCOT and Texas will pay for --- solar panels. The sales is high pressure to sign a contract without reading it and they require your social and bank account info. They aren't working with ERCOT or State of Texas. It's a high pressure sales pitch that is sketchy read more

I was having trouble with my replacement Tesla power-wall 3. After several previous attempts to resolve the issue had failed I gave it one more try. Dwight got me the answer and one call to Tesla and in five minutes I got the answer and the solution worked. I am very happy with my solar again. read more

Do NOT believe these people when they say they are "partnering" with CenterPoint Energy. This is what they claimed to us under the ruse of checking the accuracy of our bill against the display on our electric meter. They are in NO WAY partnered nor are they affiliated with any utility company or governmental agency. While I was not at home, a rep from Dynamic EcoHome called and spoke with my husband. He claimed they were partnering with CP Energy and wanted to validate that our meter reading reflected what we were being charged. Since I was not home and all of our utilities are billed electronically, my husband could not produce a paper bill for the rep to "compare." He did, however, make an appointment to come to the house, scheduling to arrive around the time that I was expected to be home. Prior to my return, the rep arrived, again said he was partnering with CP Energy and wanted to check the efficiency of a variety of items in our house: our a/c unit, attic insulation, our windows. [I was absolutely furious when I discovered that the rep had done this.] When I got home, I immediately asked "So you're with CP Energy?" I was told they were PARTNERING with CP Energy in order to help homes become more energy efficient and thus reduce the strain on the electrical grid. Asked again: "Are you with CP Energy?" and he finally admitted "No." He was in the middle of fiddling on his computer when I walked in, with the deception of determining if we qualified for a federally-funded program to replace all of the windows in our house. I knew right then this was a sales pitch. I grew agitated and I'm sure I presented myself as very rude. Well, no worries on my end on that one, because this guy had my husband totally convinced that we would qualify for an entire-home window replacement! The more I pressed him, the more it became obvious that they were trying very, very hard to sell something. After balking about his presence, he finally stated that our windows are "very efficient" - even though I know damn well that some of them have small gaps that result in drafts since they are the original single-pane windows from when the house was built nearly 40 years ago. Once he said that, I KNEW. I KNEW for sure that this was a hard-sell scam. I continued to challenge everything this sales rep said, and truthfully it appeared to be much to the horror of my husband (who I guess also thought I was being incredibly rude). I stated very plainly that if I needed tree work, I would call my tree guys and not use someone who came knocking at my door; same is true if I needed a new roof, I would go to a reputable roofer I've used and not someone calling me on the phone, fishing for customers. I guess he finally got the message, packed up his stuff and left. I promptly looked up this company on the web: multiple complaints registered with the Houston Better Business Bureau. I also walked around my house to make sure that nothing was taken or disturbed since I had such a negative feeling about his presence. What a crappy way to do business: Lie and deceive in order to get in the door, rope in your potential customer with deceptive statements and the possibility of qualification for a federally-funded program, and prove that you're an idiot regarding the current condition of portions of a structure that you supposedly inspected. Pfft! That's an hour of my life that I'll never get back thanks to Dynamic EcoHome. read more

BEWARE OF DYNAMIC SLR/DYNAMIC ECOHOME There are many lawsuits against this company. Here is my experience. Look at yelp reviews as well. They replaced the breaker box then left a 2 foot by 2 foot section of the brick removed where framing was exposed to the elements. It took several visits and over two weeks to get this resolved. They did not properly label the breakers after this and I still don't know what two of them go to. They replaced the HVAC and the air handler is not mounted. Where the air blows from the inside unit is not sealed to where it meets the ducts and the heated and cooled air has been leaking since they installed the equipment this summer. It was also not sealed to the base it sits on, creating more leaks and instability. When they installed the new HVAC, the heating portion was not wired to receive power and we found that out the hard way when the ice storm hit. The house got into the forties at night. Luckily another contractor was brave enough to drive some heaters out to us with a cord of firewood and we were able to stay somewhat warm. When I called to tell Dynamic the install was done incorrectly they sent out a technician Monday, Jan 26 and said they'd reimburse us for supplemental heating costs from the other contractor. theory technician told me how terrible the installers did and that a team of people would be back Thursday Jan 29 to fix everything. No one showed up, no one called. We called the support line Friday Jan 30 and they said they received the order but didn't dispatch anyone. They stated someone else will come out Monday, today, Feb 2. No one came. I spoke to two supervisors today that said to share the invoice and it would be reimbursed. One of them told me it was too high and they might not reimburse everything. We wouldn't be here if they installed it correctly the first time. Not to mention all of the wasted energy cooling and heating the house, they have caused us a lot of trouble. I would never recommend this company to anyone. They installers also spent a lot of time hitting on my girlfriend. All around this company is absolutely terrible. read more

6 MONTHS! It's been 6 months since they installed our panels and they are STILL NOT ONLINE! It's been one excuse after another for it not being online. Just yesterday the batteries and some of the boxes had to be completely moved. Everything was done all wrong. So many extra holes in the bricks of our home and inside of our recently redone garage it is unreal! DO NOT GO WITH THIS COMPANY! We can't afford a lawyer or we would sue their a$$e$ off! It looks god aweful! read more

Called Customer Service desk as was attended by Jhoni. I had been promised requested information to be delivered by email during the week of Thanksgiving but I either did not receive it or at best was unable to locate the email in any of the trash, spam or quarantine folders of the Exchange. Jhoni was able to confirm the emails transmission and offered to re-send the information to an email address of my choosing. I received the requested information real-time while on the call and this completely resolved my issue. Jhoni was pleasant to work with and appeared authentically sympathetic to my concerns. read more

The customer service when I called in and texted was great. She was very helpful. Took a little bit longer than I thought it would get the system up and running correctly, but everything was fixed and very happy with the results. read more

DISINGENUOUS COMPANY! The windows (Burris Windows) and installation by Home Gear Installations (subcontracted by Dynamic SLR) were amazing. I HIGHLY recommend both companies for your windows and installations. However, the rest of the experience with Dynamic SLR is not favorable, and I find the company disingenuous. If they show up to your door, particularly if the individual is Adam Al-Asad, turn them away. Much of the benefits they describe to you in person, and then you sign off on there digital platform, you do not get copies of. I would get everything in writing, with provided copies, before committing. (Definitely MY mistake - a learning for me!) They are very good at trying to drive the sale upon their initial visit without this documentation. Examples of what I have experienced: 1) Electric Bill - Being told by Adam that if I received an electric bill I could submit it each month and D.SLR would cover the difference. False. They corrected me with an email response, after I received a bill after the first month. On an annual basis if the system falls short of the solar system rating, minus 10%, they would cover any difference. This is much different and more detail than what was explained on the solar system pitch. Therefore, very unlikely to cover any difference. 2) False Waived Payment Incentive - As an incentive to confirm purchase of the solar system before the end of 2024 with Adam, they said I would get "9 months of waived monthly payments". However, D.SLR starts the clock at the start of the system operating. The loan payments do not begin until 60 days after the system begins operating. Therefore, they in-fact only provide 7 months of waived monthly fees. A detail omitted from the solar system pitch. 3) Selling & Buying Power - You sell the extra solar power to your electric company at a lower price (e.g. $0.09/kWh) than what the electric company sells you power (e.g., $0.14/kWh). So, it is best to prioritize your electric usage to when the solar panels are producing power. This difference in power rate was not discussed or clarified by Adam in the solar system pitch. 4) Cutting & Covering a Vent Pipe - Adam told me during installation that none of the vents would be cut; they would work around them. Well, several months later I started to hear bug and/or critter noise in my roof. After inspection by a pest control company, they provided photos of a vent pipe that was cut short and covered over by a solar panel. I rose this issue with D.SLR and they came out later and rerouted the pipe to resolve the problem. But, clearly, they were not truthful about not touching existing infrastructure on my house. (Btw, the installers left all the garbage from the reroute in my yard from this fix.) read more

Dynamic EcoHome - "9 months" waived payments - Solar Installation Near Me - Richardson, Texas

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I got a rental solar system through this company and it has been a nightmare. First, the salesman (who was really nice) sold me a battery to go with my panels. The electricity company that was suggested that has a buy back program would not work with me because I was going to have a battery. After a few weeks found out the battery company would not work with me if the panels were rented. Then I had to go back and start looking for a new electricity company over again. The ONLY person who has worked with me through this entire mess is a Supervisor in Customer Service. She is the only person I have felt listened to me and took my concerns seriously. If I had to do it again, I would not purchase through this company. I got a rental solar system through this company and it has been a nightmare. First, the salesman (who was really nice) sold me a battery to go with my panels. The electricity company that was suggested that has a buy back program would not work with me because I was going to have a battery. After a few weeks found out the battery company would not work with me if the panels were rented. Then I had to go back and start looking for a new electricity company over again. The ONLY person who has worked with me through this entire mess is a Supervisor in Customer Service. She is the only person I have felt listened to me and took my concerns seriously. If I had to do it again, I would not purchase through this company. read more

I have been excellent service. They do a great job of my solar and generator batteries. The company is great about notifying you when your system needs attention and immediately schedule a technician to come out and address whatever the issue is. read more

We are pleased with the quick response from Seleka. Our system went down over a month ago and we didn't know it until we got our electric bill. Seleka was very prompt with a resolution and our system is back up and running read more

Dynamic EcoHome installed panels to my house in 2021. My electric company shut off my solar panels due to a burnt wire discovered. I had requested service and they stated that I live outside their service area. Why in the world would you install OUTSIDE OF YOUR SERVICE AREA?!?! Now they want me to hire an electrician and they will reimburse me for the quote given. I call an electrician that they recommended to reach out to and the electrician stated that they will not touch it because they didn't install it! I highly DO NOT recommend them for solar service. Forgot to mention that they are not willing to "go outside their service area" unless my roof needs to be replaced - then they are happy to come out and charge me $200 per panel to remove and reinstall... so my warranty concerns are if none of their concerns but if I pay them (which I technically already have through install). Ridiculous. read more

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Seleka is AMAZING!!!! I have so many questions and issues from the past and they are all being addressed! Thank you so much!!!!

Took care of my service request even when I wasn't home. Great communication and service was done quick.

The initial install was just fine and the communication was excellent. However, the windows came without screens and I can't get anyone to tell me when the screens will show up. Also ordered the battery backup system and after the initial exchange and order, I have heard nothing more and it has been over three months for both. Can't get an email reply or a return phone call despite multiple attempts. read more

Seleka with Dynamic, Are doing phenomenal work very persistent in doing all they can to lower my bill and make my home eco friendly. read more

I had bought solar panels more from this company more than 3 years ago. A window cleaner who I had hired yesterday wanted to know whether the solar panels needed to be cleaned. Rather than answer just Yes or No, I called this company and got Jhoni on the phone. Jhoni was extremely helpful. She checked the power production and found everything in order. I then sent her photos of all the panels which she reviewed and confirmed they were not dirty and hence they did not need any cleaning. My experience with this company right from purchasing solar panels over 3 years to after sales customer service has been awesome. I would recommend this company without any hesitation. read more

I had my batteries installed in March, I made multiple calls regarding when they would be turned on and finally had technicians show up in July to turn them on and then do an inspection. After another month of calls, I was informed that the inspection did not pass and that they would send technicians out on 9/3 to make corrections and do another inspection. So, 9/3 came and no worker, I sent a text to the technician person and was told that an unexpected issue came up with our technicians' schedule, and we now need to perform a required city inspection during your visit on Friday instead. I then received a call from a technician assigned to my case and he had no idea what needed to be done or that it was scheduled for service. he said he would call his department and call me right back...no return call. I have no idea if they will show up tomorrow. I customer service and communication with this company is not existent. I have had the batteries hanging on the side of my home since March and they are still not operable. I am going to cancel my service if they do not show up tomorrow. read more

Dynamic EcoHome has been excellent from start to finish! My in home evaluation went very smoothly. All of my questions and concerns have been answered every step of the way. I am truly grateful for the service they have provided in helping me to create a more sustainable home. read more

Very quick in solving problems. ANNA super awesome CSR..would continue working with her i n the future

Everything was done efficiently. Communication could be a little better, all in all the process was good

Everyone has been very responsive throughout the entire process of getting our panels installed. I've had several questions and they have been answered promptly, either by text or email read more

I was having a small issue. But the dedication from the Customer Support in getting this situation resolved was truly appreciated.

Despite requesting that this company doesn't come to my house, they still sent people. The guy who ignored the signs saying "no soliciting" was a liar, claiming to work for the City and wouldn't answer my questions. He also lied about the reason for not having credentials or a permit, claiming it was his first day. He had no business cards, nothing! When he got his boss on the phone his boss said "well he took a break and is back" so the story doesn't add up. Regardless, the guy was an awful liar. He was clearly incompetent, which is a reflection of the company and its values. The company has some decent reviews. Interestingly, these geniuses have employees who left 5 star reviews using the same name they have on public profiles verifying they are employees of Dynamic SLR. The deceitful tactics are obvious. They harass people, spread lies, and make fraudulent claims. Know your rights before ever giving these people the time of day. And for the record, the only reason the door was answered when they showed up is because I was expecting a package and thought it was a delivery person. After being told not to come back, we noticed the dynamic SLR car parked in front of our house for over an hour and taking pictures/videos of our home/neighbors homes. Not a good feeling is it? Finally, dynamic - don't even bother responding to me asking me to call you. I'm not interested in your deceit. The cops will be called if you come to my property again. read more

Dynamic EcoHome - Solar Installation Near Me - Richardson, Texas

The person on the phone that helped me explained everything and made it as simple as possible. She kept me updated with everything and made sure to answer all my questions. read more

Seleka, was very helpful. She answered all of my questions and responded very quickly. I appreciate that. Thank you for the best customer service! read more

Salika and the dynamic team were super helpful throughout the whole process of acquiring solar.

Great installation of solar panels but too early to review on the benefit of them. The windows replacement are great boost to house look and the energy bonus. Kevin was great at following up for me in a timely about a small minor completions. I am very pleased of the whole process but communications were except for Kevin. He was great! Thanks Kevin read more

I give dynamic solar five stars Customer service was there to help with any questions I ask . The installers where on time and did a great job. Astride the manager very helpful and concern with anything I needed read more

Dynamic resolved my minor problem with my system quickly. Their customer service was outstanding. They returned my call in a timely manner. All is good! ​​​ read more

Great experience. Always quick to help whenever there is an issue and sometimes notice the issue and resolve before I even notice.

Needed better production from my solar panels and was happy to get 5 more installed. It took a long time to get the excellent service, but that's because the person helping me originally was terrible. They were fired for being negligent. The new person was exceptional! I was able to get the panels for free and in a timely manner. I'm excited to see the impact moving forward. read more

The windows look beautiful, adding a new accent to the house. However, the sensor magnets to the security system need to be glued back in the windows. Decorative moldings on top of windows need to be reattached. read more

They usually return phone calls withing an one hour. They answered all of my questions in a professional manner and explained each of the steps to me. They guided me through each of the enrollment steps that were needed. read more

we recently had a solar battery installed. Dynamic Eco Home has been quick to respond when monitoring our battery system to ensure all is working right. I was having an issue that needed to be resolved. Joni from customer care was quick to find a technician than could look into the i and get it resolved. read more