Great professional service. Opened a drain within a half hour after others had worked over a week…read moreand excavated the yard. It seems Dan's approach would have saved a bunch of time and money and mess. Could not speak more highly of Dan's Drain Service. Very satisfied.

I've used Dan's Drain Service on a couple jobs and I'm always impressed with the quality and value…read moreof work Dan does. Looking forward to using this company to put in a french drain in the back of my yard. Would highly recommend contacting them for any drain issues you might have.

I never thought I would be able to say this about a plumbing company, but here I am saying…read moreit....These guys treated me the way a family member would treat their own. These guys are terrific. Responsive, trustworthy and reliable. I can't say enough about there superior customer service and a job well done. Their prices are reasonable. They are fair and honest. They fixed my nightmare quickly. They made sure to resolve the sewer problem fast. I highly recommend them. Thank you so much!!

Chuck was not able to do the kind of work we needed, but he was honest about it. That means a lot…read more Also, he provided me several names of competitors who might be able to do the work instead. I'm doing this for my parents who live locally, but I don't, and as much as they would like to do the work themselves, time has moved on. I'm very grateful to Chuck for his honesty and integrity.

The staff are incredibly kind and helpful. The workers are punctual, knowledgeable, and respectful…read more Never had a problem with their services and the prices are competitive. They don't try to fleece you with things you don't need. 5/5 Would recommend.

Matt again did a great job. Ben Franklin Plumbing in Medina is a great Company. They are…read moreefficient and fully explain everything they do. Matt is great in and out in no time!

We had just returned from spending the winter out of town. We discovered that the disposal and…read moredrain plumbing beneath our kitchen sink was beginning to leak. I called Plumbing 911 and they were wonderful at first. They dispatched Nick right away. Nick is personable and professional. He arrived, gave an estimate and performed the repair. He also found another leak in our faucet that was previously unnoticed. I ordered another faucet and Nick scheduled the follow up for install. The appointment was CONFIRMED by the office. That evening, my wife went into our finished basement to do some crafting. She found that her crafting machines were full of water. They are directly below the kitchen sink. Since one leak had been dealt with and the other identified, we felt pretty good about the situation, other than the damaged equipment, we had it under control. The next morning, we get a message saying that due to a conflict, Nick wouldn't be able to make the appointment and they were rescheduling. No phone call to ask if we were available, only a text telling us that this was how it was. I responded that this was not good and that we had a confirmed appointment. Their response was that it wasn't a conflict " at the time". They didn't offer another plumber or any other alternative. We were never asked if we had any conflict of our own with the new appointment. We were EXPECTED to comply. No further explanation. I told them that this was unacceptable and if they tried to reschedule again, that I would go elsewhere. They canceled and said go ahead. If you use them, just know that if a more profitable opportunity arises, your business is expendable. Still no direct contact. Businesses today seem to forget one thing, we pay them not the other way around. The sad thing is that Nick is everything we wanted in a contractor and we would have gone nowhere else in the future. But, reliability is key and they have proven that they can't be relied upon. With no explanation given, it can only be deduced that there was no valid explanation for canceling our work.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with…read moreit. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

No wonder this place has so many 1 star reviews! They go to a home owned by a US Marine with 6…read morekids, and try to screw him out of $2,000??? What kind of business does that? Where is Empathy today? All he needed was a $160 fan which they were charging $1200 for, plus labor. Shame on this business. I know they need to make a living, but jeez, this is over the top. And with the $200 call out charge for absolutely no help at all, he got screwed.

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

I am incredibly frustrated with my experience with Plumbing 911. They already charged me $300 on a…read moreprevious invoice just to replace a toilet wax seal, but they did it completely blindly without actually knowing what the root cause of the leak or problem was. Now, they have handed me an estimate for over $1,600--including cutting open my laundry room ceiling and walls--without even pinpointing the actual issue first. Their paperwork explicitly states that "additional work may be required" once the toilet is removed, leaving the door wide open for endless extra costs. To top it off, they refuse to take responsibility for putting back any of the finished surfaces or walls they plan to tear apart. They are guessing at my expense and trying to leave me with a massive bill and a torn-up house. If you want a plumber who actually diagnoses a problem accurately before racking up charges, look elsewhere.

Justin was early to appointment, clear about the estimate and the issues. he finished in less than…read more3 hours and both bathrooms have working showers again! he also spotted a dangerous situation in the basement and assisted in identifying remedies.

Very expensive. The man that came was friendly enough but every 20 minutes as the price increases…read morehe had me resign job order. It was strange but he fixed my air cond And gave me good Advice Some Am Thankful

Our drains blocked up on Thursday and our regular plumber could not come out for 3 days So, we…read morecalled Bers on Thursday to snake our drains. They did so and charged us $625. $200 more than our regular plumber. And no senior discount. On Saturday, the drains started popping and gurgling again. When I called on Sunday, I was told that they would call me back on Monday morning and the work should be warranted. I ended up calling them on Monday because I didn't hear back from them. I was told they did not warrant their sewer work and they would charge us another $425! A company that doesn't stand behind their work is not trustworthy. We are senior citizens and need our water! We cannot flush the toilets without severe gurgling in the drains. We can't shower without the toilets gurgling. We have to call another plumber because I will not give these people any more money, especially if they won't warranty their work!

Came out for a estimate in June 2020. Nate the sales representative was very short and spent maybe…read more5 minutes in my home. Threw a verbal quote of $3k for a furnace and offered to do a gas line relocation for free if I agreed to the job. He hurried and had no interest in listening to me. Said he would call me and send me an email with estimate. Never heard a thing for over 2 months. Called the office today to see why I never received a quote as I am if I am finalizing my estimates before winter. Turns out he did not have my name, number, and email right in the system. Was told by the representative that answered the phone I would receive a quote by email. For once the quote actually came and was not $3k. Poor customer service and cannot ever keep their quotes correct.