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    DW Auto Group

    5.0 (3 reviews)

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    Evolving Motors

    Evolving Motors

    4.7
    (53 reviews)

    I usually don't leave reviews for car dealerships, but this place is truly extraordinary! If you're…read morelooking for an EV, Albert and Ben are absolutely amazing--they go above and beyond to help you find the perfect vehicle. Their entire operation, from start to finish, is superb. The staff is easy-going, professional, and make the whole process incredibly smooth. I would definitely recommend anyone looking for an EV to come here. Forget about going anywhere else--this is the place to be!

    This has been, without question, the worst vehicle purchase experience I've ever had…read more The vehicle was delivered with significant damage, including a cracked grille, cracked taillight, bumper damage, and numerous scratches. I also paid extra for a ceramic coating, yet the vehicle still arrived with visible scratches and paint imperfections. The condition of the vehicle was completely unacceptable. After further inspections, it became clear that the vehicle had prior damage and repairs that were not reflected on the Carfax report. Mercedes-Benz later denied warranty coverage, citing prior impact damage, and independent inspections also found evidence of previous repairs. Had this information been disclosed, I would never have purchased the vehicle. The online listing also advertised features that were not actually included on the vehicle. I relied on those representations when making my purchasing decision, only to discover after delivery that several advertised features were missing. The shipping experience was equally frustrating. The vehicle arrived damaged, yet both the dealership and the shipping company denied responsibility, leaving me with thousands of dollars in repair costs. To make matters even worse, the vehicle later developed serious safety issues. It completely shut down without warning, automatically powers off within minutes after the driver exits--turning off the A/C while passengers remain inside--and has automatically locked itself with my baby inside on multiple occasions during the Texas summer. I expected honesty, transparency, and the quality associated with a luxury brand. Instead, I experienced undisclosed vehicle damage, inaccurate advertising, serious safety concerns, poor customer service, and a complete lack of accountability. I would strongly encourage anyone considering purchasing from this dealership to do extensive research before doing business with them. They are also not accredited by the BBB. I trusted the reviews when I did business with them and did the purchase remotely but I would tell everyone to stay away and take caution. They are not honest.

    SmartMotors

    SmartMotors

    4.6
    (218 reviews)

    I came here to look at their selection of cars, and let me just say that Allison made this whole…read morecar buying process so quick, easy, painless, and less stressful then I thought it was going to be. Allison was so patient with me, and she really worked with me so I could leave with a car that I really wanted! She let me test drive pretty much any car I wanted, and let me drive it around for pretty much however long I needed too, and when it came time for me to find car insurance, she even took the time to look around and even got some quotes for me which was so cool of her to do! Another awesome thing she did, is when I didn't have the full amount for the down payment, she worked with me so I could pay it off before my first car payment, and still got to leave that day with the car! If you're looking for a new car I HIGHLY recommend this place, and if you do go, make sure to find or ask for Allison because she will do whatever she has to do to make sure that you have a good time, answer any questions you may have, and most importantly leave with a car that you love! Even after buying a car, Allison makes sure that you know she is only a phone call away! Im so grateful for all your help Allison, I don't think words could describe how thankful I am for all that you did for me!

    After looking around at a few big dealerships, I decided to check out DriveSmart since I have…read moredriven past them almost everyday for the last 5 years... and they did not disappoint! Brian immediately came out and greeted me. One car caught my eye. I went for a quick test-drive and I was hooked. The price was right, the car was right, and I felt so much more comfortable with Brian than those other huge dealerships. I've had the car a couple weeks now and I can honestly say this was the best decision I've made when buying a car.

    California Motors Direct - Santa Ana

    California Motors Direct - Santa Ana

    3.0
    (1.2k reviews)

    We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

    I am submitting this complaint to document my experience regarding the purchase of a 2015 Hyundai…read moreGenesis on May 2, 2026 at California Motors Direct Santa Ana. Working with Juan Salgado and Benjamin Fernandez. The vehicle was advertised for $14,999, and I made a $10,000 down payment toward the purchase. One of the primary reasons I felt comfortable proceeding with the transaction was the dealership's representation that I would have a 48-hour period to review the transaction and return the vehicle if I disagreed with any aspect of the purchase or was dissatisfied for any reason. Relying upon those representations, I completed the purchase believing I would have a meaningful opportunity to review all transaction documents and associated charges. However, I was not provided copies of my paperwork until after the 48-hour period had expired. Upon finally receiving and reviewing the documents, I discovered that the total cost of the transaction had been significantly increased by additional products and charges, including $1,936 for a Tire and Wheel Protection Plan and $3,399 for a theft deterrent product (Starguard), which i was originally quoted $20 per day. These charges materially increased the overall cost of the vehicle and were not expressed to me at the time I entered into the transaction. My current balance on the car is $12.360.55, after putting $10,000 down on a 14,999 car. OC Motors is a total rip off! Had I been provided the complete paperwork immediately following the sale, I would have been able to review the documents during the promised review period and make an informed decision regarding the transactions. But apparently thats how this company operates. After discovering these charges, I made numerous attempts to contact the dealership to discuss my concerns and obtain clarification. Unfortunately, my efforts were unsuccessful. I was repeatedly transferred between offices, informed that I was contacting the wrong department, and, on multiple occasions, my calls were disconnected. I also sent emails seeking assistance and clarification but did not receive any response. I further learned that the vehicle had a prior damage history reflected in the vehicle history report. While vehicle history information may have been available, consumers should be provided with complete transparency regarding both the condition of the vehicle and all financial terms associated with the purchase. I'm documenting this to caution other consumers to exercise diligence when purchasing a vehicle. Prospective buyers should carefully review every document, verify every charge, ask questions regarding all add-on products, and ensure they receive copies of all signed paperwork BEFORE leaving the dealership. I wouldn't recommend them at all but if you do purchase a car from this dealership, read everything, even the small print, they are very crafty- they try to "legally" scam people. In my opinion, the manner in which this transaction was handled lacked the transparency and customer service that consumers should reasonably expect when making a significant financial purchase. No matter how good these cars look or the prices, do not trust this company I hope that by sharing my experience, other consumers will be better informed and able to avoid similar frustrations. *They will reap what they sow* Blessings to all

    DW Auto Group - usedcardealers - Updated July 2026

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