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    DV8 Dynamics

    1.0 (1 review)
    Closed 11:00 am - 5:00 pm

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    4 years ago

    Completely unreliable terrible customer service and still no product. 6 months after I've paid in full.

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    Turner's Outdoorsman - Waiting.

    Turner's Outdoorsman

    (200 reviews)

    $$

    Everything and anything you could want. Great service, friendly and professional help.read more

    Don't buy any fishing rod or reels from Turner's Outdoorsman in Temecula. They seem to be selling…read moredefective rod and reels. They don't honor their warranties and when they do honor a warranty, be prepared for a bait and switch once you get to the register. I recently purchased a Shimano Speedmaster 20 fishing reel. The Shimano Speedmaster 20 reel started going in reverse just after the first use. I took it back to Turners and they said that there is nothing they could do because I used the reel. Of course I plan to use a fishing reel if I buy a fishing reel. What I am not expecting is for the fishing reel to fail after the first use. I explained this to the rep at Turner's and he said ok, they will honor the warranty. He said that they did not have the Speedmaster 20 reel in stock though, but would allow me to exchange to the Speedmaster 25 for $40 more. Sounds like a good deal, right? Ok, he tells me to head over to the cash register for the exchange. I get to the cash register and waiting in line. Finally they get to me and now the price is $180 for the exchange. The rep gives me some kind of excuse that he messed up in the pricing when he quoted me $40 more. My next experience with Turner's Outdoorsman in Temecula was when purchasing my first Blue Fin tuna rod. The sales rep Eric at the time, said he has a good deal for me and spoke about the amazing lifetime warranty offered by their Californian 60-130lb fishing rail rod. I examined the rod and the soft foam grip at the lower part of the rod. The soft foam grip seemed like a concern to me. He assured me that the Californian fishing rods are backed by their amazing lifetime warranty, and just bring it in for exchange if there is an issue. Eric convinced me to proceed with the purchase. One fishing trip later and I notice that the lower foam grip is splitting and breaking apart. The butt cap or protective end piece is also splitting. I took the fishing rod back to Turner's and Mason says he needs to call the dealer for those rods. Mason comes back and says, "good news, the dealer will honor the warranty and let you exchange the fishing rod". Mason locates me a Californian 60-130lb rod and says to head over the cash register for the exchange. I walk to the cash register and wait in line. My turn comes and Mason says, "Oh sorry, by exchange I mean that we have to charge you now half price for the fishing rod. The cost is $130". Just another bait and switch experience from Turner's Outdoorsman in Temecula. Not sure if they practice this, but Mason sure does have the bait and switch tactic down. Delay with key information on what an exchange means. Tells me to go to the register to complete the exchange and then pressures me at the cash register with the $130 up charge. Tells me that a lifetime warranty only covers the rod blank. However, pre-sale they will certainly assure you that you're in good hands with their amazing lifetime warranty on their Californian fishing rods. In this case I walked out of the store with my defective Californian fishing rod. When I google online about the Californian fishing rods, others also report that their lower grip soft foam is splitting. Some seem to have luck with Turner's replacing the defective fishing rod, others seem to report that Turner's wants to up charge them for the exchange. YMMV. I don't know if the same thing happens at other Turner's Outdoorsman locations, but just sharing my experience with Turner's Outdoorsman in Temecula, when buying a fishing rod and fishing reel from them. I've purchased fishing rods and fishing reels from other sources and never encountered an issue like this. Don't buy your fishing rods or reels from Turner's Outdoorsman. Don't listen or trust the pre-sale speak and quality claims from Eric or Mason.

    DV8 Dynamics - gunsmith - Updated August 2026

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