Two appointments for NYState inspection - upon arrival to both told there would be a 2 1/2 wait…read more Very rude attendant.

I had an appointment scheduled for this past Saturday, 11/29/2025, at another Mavis location nearby…read morefor an inspection. They called me Friday and again Saturday morning to let me know their machine wasn't working and rescheduled my appointment for Monday, 12/1/2025. When I got there on Monday, they told me they didn't have any stickers. I called the Mavis in Wappingers Falls and they said I could bring my car in for an inspection. I went immediately and dropped it off. He said it would be a few hours because there was one car in front of mine to be inspected and they were also getting their brakes done. I said that was fine and I had someone pick me up and bring me back to work at around 9 AM. Finally, around 1:15 pm, I got a call back from someone at Mavis Wappinger's telling me they couldn't inspect my car or pass it because the rear window was too dark. I had a coworker bring me back. At first, I thought they meant maybe my rear side windows, which they measured and there are 0% tint on them. There is no tint on my windshield, or any of my side windows. Apparently there's 20% VLT on my rear window. I bought this car used from NJ in 11/2018 and brought it to a mechanic in Poughkeepsie for New York State inspection right after. They removed all of the "illegal" tint and left the rear window as is. I honestly haven't thought about it since because my car has been inspected every year and it has never failed for any reason, including my rear window. They kept telling me my car wouldn't pass because of the darkness of the window. I brought up the DMV regulations that I showed here in my review. I printed them out and showed them to him. Rockell told me that the DMV website is outdated and that it was from 2017. I tried to explain that this is the most up-to-date information on the NYS DMV website and I can't find anything on the Internet anywhere that there has been any change in regulation. I even brought up that I had brought my car to this exact location within the past few years and they passed it and never once mentioned anything about my rear window. He told me that the regulations changed since then. When I asked him to show me the regulations, he brought up the third picture on his computer screen that I included in this review. It is a PDF file and not a website and there was no date showing when the file or "regulation" was from. He was showing me and I had to point out that my car is a 2016 and he was showing me regulations for a car that is 1991 or older. I asked him to scroll down and he was highlighting the section about the windshield. I kept repeating that it is not my windshield that has tint, but it is my rear window. He told me that he was new and when I asked him if he knew the difference between a windshield and a rear window, he told me he did not know. But that they get audited and it can cost them thousands of dollars. According to the NYS DMV website, you are able to have tint on your rear window as long as you have two working rear view side mirrors, which I have. The regulations they kept telling me applied to my car were for rear side windows, saying that my car is a passenger vehicle and only SUVs can have rear window tint. I have asked multiple mechanics and showed them the picture and they told me there was nothing wrong with my rear window. I left without my car getting inspected from them and he told me if I removed the tint that they would inspect it. As if I would ever go back there and give them any business ever again. I asked for my key back and he gave me the wrong key initially. All that and he didn't even know which car was mine. I will say that he is well trained in customer service and regurgitating whatever scripted material he has given to handle an upset customer. However, he was completely clueless when it came to the regulations. A complete waste of my time.

Bought a new car and wanted the front windows tinted to match the back. Made an appointment that…read morewas convenient to me on a Saturday - very accommodating! Dropped car off went to Dunkin and 45 min later it was done. $95 w/lifetime guarantee. A day later I had all kinds of bubbles - I called and the patient guy on the phone explained that they would be gone in a couple days and if I had concerns to bring the car back and they would fix it. Sure enough a few days later I had a perfectly smooth tint job. I highly recommend this spot for tint. Good vibes!

Had brought my car there April 20th , just got it back June 1st. Had the owner arrested for trying…read moreto steal my car. He stole 7700$ from me. When initial contract was 2700$. Mind you this I just got into a car accident I only had my new car for just a month. Had owner arrested for grand theft. I have no idea how he got 5500$ for the second deposit. He stole money from my bank account. Not only that his oldest daughter video record her " TikTok driving to Philadelphia with my car. They put 600 miles alone on my car for no reason. After him getting arrested he said I can bring my car back to him to complete the job. He also stole my pain killers for my heart. I just had gotten my arm amputated from a car accident.

I am a long time customer who had a tire issue this morning. Luckily I got to Fishkill Tire early…read more The place was full at opening, but they took me. In a very reasonable amount of time, for a very reasonable price my problem was solved. They are always friendly and reliable.

Absolutly will recommend them. Service is A 1 all around. Very honest, prompt service. From oil…read morechange , to inspection, to new tires, their prices are very good and I find them very professionals. I have dealt with them for al' the above services.

Excellent service since I moved to Wappingers falls 12 yrs ago! I definitely would recommend them…read morefor the value for their pricing is very fair!!

Inspection and oil change. Excellent customer service and good value. Been a customer for 40 plus…read moreyears.

Don't know why the car wouldn't start when I tried to turn it on. The dash lit up and I could…read moreshift. No backup camera. It worked perfectly less than a 1/2 hour earlier. Called AAA and they said someone would be there within a 45 minutes. Expect an "unknown" caller. A few minutes later the towing company called and was in the lot. The agent hooked up a battery. Still wouldn't start. Earlier I checked the oil, and coolant; both OK. He managed to push the car out of the parking space, with the help of a stranger. Carefully loaded it on the flatbed truck. Took me & my car to a trusted mechanic and unloaded the car in their lot. Told me to leave the key in an envelope with my info on the envelope. Never had to do that before. Glad he was so helpful. Didn't catch his name, he was professional, reassuring, and made an otherwise crappy situation tolerable.

They were very knowledgeable about my issue suggest an easy fix before trying the expansive…read morepossible needs which worked.

6/23/25 - It was a couple years ago since the brakes were replaced…read more I Called to ask if they were available today, and if I needed an appointment? I was told to come in at an appointed time and they would do a free inspection and give me an estimate for the job. They said it would take about an hour to do, and how much it would cost. Didn't have anything else planned for the afternoon so I waited. Where was I going to go without a car? It's not like in the City where I could take a train, bus, or even walk home or find something to do in the neighborhood, It took about an hour. They showed me the brake pads. They were kind of worn out. They have free Wi-Fi and a clean restroom.

I have been a regular customer here for 10+ years, but will not be going there anymore. Quality of…read moreservice as well as customer service has severely declined. And the head guy behind the desk has become a rude prick. They cross-threaded one of my bolts, it broke off, and they won't take responsibility and fix it complimentary. I've been a loyal customer of 10+ years and he basically told me I must be lying because his workers are too good. This is insulting. Plus, it's such a simple repair. As a business owner myself, doing the simple low cost things to keep customers happy is so easy to do. Over the last few times I've gone in, I've had abrasive interactions with him but have brushed them off as having a bad day, having difficult customers before me, or whatever. But nah, he's just a prick. Also, they let a guy sit in there working at the desk with a MAGA hat on. I don't support pedophile supporters.

Ugh... I am so disappointed with this place.... Rude and…read morearrogant! Appointments are made and can't be kept, I thought they would give their customers the common courtesy of letting us know our appointment time has changed before having us drive over to be sitting in their waiting area for hours! Where is the value in this company? It's certainly NOT in their customer service. I had work done that is not satisfactory. Tipped the mechanic and now they treat me like a flunky when I want to come and have them correct the issue they left for me to deal with.

Firestone went out of their way to provide me with excellent service. New tires, new rim, unlimited…read morealignments all for less than I would have paid Acura just for the rims. I am NEVER going anywhere else for tires. Strongly recommend.