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    8 years ago

    Update- Duro followed up and dropped of the maintenance records stickers, so I'm now a happy customer. Thank you Brent!

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    11 years ago

    I have been a Duro Customer for many years. Brent is reliable, smart and always helpful!

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    Ask the Community - Duro Heating

    Review Highlights - Duro Heating

    “After all the time Brent had put into this, I really appreciated Duro's speed, flexibility and professionalism.”

    Mentioned in 32 reviews

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    2 Sons Plumbing & Sewer - One of our technicians helping a customer

    2 Sons Plumbing & Sewer

    (864 reviews)

    Ballard

    Highly recommend for quality, safety, efficiency, and communication. Carey was our technician and…read morehe was fabulous. Really appreciate that they regularly keep you updated and are very responsive. They even send you a picture of the person who's coming out to do your job - a very nice safety feature. You're also able to track your technician and see where/how close they are to your residence. Look no further!

    This was my first time hiring 2 Sons Plumbing & Sewer. I picked them due to their immediate…read moreavailability, flexibility for doing two separate plumbing jobs on one visit, and positive reviews on Yelp. The work I needed done was the installation of a 50-gal electric hot water heater (plus haul away of the old one) and the diagnosis/replacement of a corroded waste line connector for a garbage disposal. When I set up my appointment, I made sure to clarify that I wasn't going to be charged for the service visit, or additionally, for any diagnostic steps. Keep this in mind if you're considering them because it's probably a better idea to go with a plumbing company that won't charge you just to come out and physically look at the work you want done. Unfortunately, I was in a hurry, not because something was broken, but due to the fact that completing the work quickly was pivotal to getting a condo sale to the finish line. I was able to schedule my appointment for as early as Monday despite making the initial contact with 2 Sons Plumbing on Thursday (they could've come sooner, but I opted to avoid the extra "rush" or weekend fees by waiting until Monday). One thing I didn't like about their business model is there's no upfront cost for general jobs (i.e., install a hot water heater) or any idea of hourly charges. For instance, with Lowe's and/or Home Depot, I could call and get quotes for this type of work from their subcontractors. Going through Fast Water Heater (Lowe's preferred subcontractor), a 50-gal water heater installation might run between $2,200 and $2,400 depending on the model of hot water heater (the purchase of which is included in the quote). I ended up buying a new water heater from Home Depot ($871 after taxes) a couple of days prior to my appointment with 2 Sons Plumbing, and hauling it up a few flights of stairs to the condo in order to save money. I would later find out that, had I bought the 50-gal electric water heater carried in the back of the 2 Sons Plumbing Truck, it would've cost $3600 (I have no idea why it was this expensive). In the end, I paid 2 Sons Plumbing $1870 after taxes for the installation of the Home Depot Water Heater and haul-away of my old one ($2700+ if you include the price of the hot water heater I bought on my own). In addition to the hot water heater install, I ended up paying for a new garbage disposal plus its installation because the corrosion in the waste line was so bad that new parts were needed (which they didn't have). It made more sense to just replace the whole thing (current garbage disposal was 10+ years old)--This came out to $786.88 after taxes and a 3% convenience fee for using a credit card. Overall, it was a good experience thanks to the knowledge/prep work I had done for 2 Sons Plumbing before going with them. The final cost to me certainly had the potential to be much higher had I let 2 Sons Plumbing provide or do everything. The job took about 6 hours to complete, and I paid in the ballpark of $2500 for the hourly rates (?) plus the purchase of a basic garbage disposal and a minuscule amount of parts. I overheard that the general hourly rate is $400, so what I paid aligns with that. The amount of contact and post-job follow up documentation I received (emails; texts; invoices; etc.) was thorough but also annoying (I.e., solicitation for reviews). All things considered, here's how I'd rate things: Availability/Communication: 5/5 Cost: 2/5 Technician: 5/5 Invoice/Follow-up: 3/5

    Fast Water Heater Company

    Fast Water Heater Company

    (837 reviews)

    It was a great experience working with Technician Brett. He had very good communication the day…read morebefore the appointment and the day of, prior to arrival. Brett was punctual, professional, and knowledgeable. He allowed me to standby as he completed my water heater replacement, explaining the steps and functions of everything as he worked. It was very helpful in understanding more about appliance and preventative maintenance steps. Thank you, Brett!! Much appreciated!

    I would strongly caution homeowners before doing business with this company…read more I recently purchased a home where this company had installed the water heater approximately a year before my purchase. Unfortunately, the permit associated with that installation was never properly closed out with the city before the previous homeowner passed away. After discovering the open permit, I contacted the company and spoke with Arjay Cabreta, their Permitting Coordinator. Arjay initially told me the company would help get the permit closed and would cover the associated cost. Because the unresolved permit was creating an issue for me as the new homeowner, I told Arjay that I was willing to pay the city directly to avoid further delays. He specifically told me that I would be reimbursed and that he would discuss it with management. A few days later, the company reversed course and informed me that they were no longer willing to reimburse the permit cost. That is completely unacceptable. A company should stand behind its work, follow through on permitting associated with its installations, and honor commitments made to customers and homeowners dealing with the consequences of its unfinished business. Instead, I was left dealing with an unresolved permit from their installation and a promise of reimbursement that the company later refused to honor. In my experience, this was extremely unprofessional and demonstrated a serious lack of accountability and customer service. I would not recommend doing business with this company.

    CM Heating

    CM Heating

    (228 reviews)

    CM Heating Review…read more We decided to go with CM Heating for several reasons. Their reviews online were very good. I talked to my neighbors to hear what their experience was and CM Heating name was brought up a couple times as a stand out company. The sales person Amber was very professional and gave us a ton of information. She was instantly responsive when I had questions. We got 3 bids for this job. I took all the information and used AI to compare the mountain of info to get its take in the bids. Cm Heating consistently had the edge over the others. The main reason was the warranty. If you are spending a fair amount of money, you need a good warranty. All said and done CM Heating was the winner Getting an install date was a breeze. All the detail work was handled by them. The office sent me the permits to print and post. Install Day I was notified of the time they would arrive and the guys were right on time Tim and Melvin sized up the job and jumped in at full speed. Melvin worked on the furnace Tim on the Heat Pump. These guys never stopped the entire time except when my wife brought them some home made chocolate chip cookies. I was very impressed with their performance. We had questions along the way and they provided answers immediately. Great trustworthy people. By the time they were done all the areas were spotless. Obviously I made the correct decision going with CM Heating and I would highly recommend them

    We've used CM for heat pump installations in two houses. Most recently, we purchased a heat pump in…read more2019. When it stopped heating in Winter (thankfully, we have back-up propane), CM quoted us $3,200 for a thermal expansion valve (TXV) replacement. They explicitly said that while the parts were covered under warranty, the labor was not. We got a second opinion -- and while the part failed, the second company pointed out that we had a 10 year parts and labor warranty (he was easily able to get to this info, which means CM should have, too -- especially since they sold it to me). I've now called CM several times to inform them that they need to cover the repair, but I've been ghosted. I assume this is likely because they can charge a higher rate for labor on a customer-pay job than they can be paid by the warranty company and are hoping I'll go to another company, but I have no proof of that. As far as I'm concerned, they sold me the unit and the warranty -- and they can do the repair. Once the warranty is over? I'll never deal with CM again.

    Overlake Heating & Air Conditioning - Our office when you come through the front door.

    Overlake Heating & Air Conditioning

    (217 reviews)

    All the great reviews are spot on correct. I needed to replace my ~16 year old dead heat pump and…read morefurnace. Had already received 3 confusing estimates from Bel-Red (no longer using, they got too big) ranging from $21K to $40K. Premium priced for average service. Rob took the time to review my current HVAC system and needs. He walked me through various equipment choices narrowing each one down to what made sense for my house and needs. His bid was very reasonable and logical. Best all, extremely competitively priced. Setup a two days back to back for removal/installation. Did hit a hiccup, in that the new sensor was bad and caused multiple error messages. Had to wait for the part to become available, but they keep me abreast of timing. Final sensor arrived, now installed. Works great so far. Will continue to use Overlake going forward for maintenance. I'd give them 10 stars if Yelp would allow.

    I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

    Salish Plumbing Co

    Salish Plumbing Co

    (32 reviews)

    Absolutely excellent service from real professionals who know their trade…read more I had been calling various plumbers to fix a toilet leak, and most of them made the situation feel more complicated than it needed to be. When I called Salish, the owner, Dustin, calmly helped me identify the likely issue over the phone, and we were able to schedule an appointment for the next day very easily. Nathan and Wade were the plumbers who came over, and they were respectful, knowledgeable, and efficient. They finished the job quickly and even identified another issue in the house that I hadn't noticed. Honestly, they were pretty reasonably priced considering the area, and at the very least, they were clear and upfront about their rates. Great business. Absolutely recommend.

    Patrick spent 5.5 hours to fix a clogged sink in 7/2026. Here is the cost breaked down sent by the…read moreowner Dustin Williams-- Skilled Plumbing Labor & Job Time -- $840.50 Professional plumbing labor, jobsite time, material procurement, removal of the affected galvanized piping, installation of the new piping, leak testing, and verification of proper operation. Service & Operational Costs -- $1,351.20 Includes service vehicle and travel expenses, specialized tools and equipment, licensing, insurance, administrative support, job coordination, and disposal of removed materials and job debris. Parts & Repair Materials -- $104.00 Piping, fittings, connection materials, and consumable supplies required to complete the repairs. Warranty, Company Support & Margin -- $1,082.30 Supports the company's 1-year workmanship warranty, post-service support, and the resources necessary for Salish Plumbing Co. to remain available and stand behind the completed repair. Repair Subtotal: $3,378.00 Senior Discount: -$337.80 Sales Tax: $320.74 Total: $3,360.94 Dustin Williams Salish Plumbing Co., Owner/Operator (206)867-0624

    Duro Heating - hvac - Updated October 2026

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