I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

This company was prompt, thorough, and did a great job. Would definitely recommend them.read more

Eric Casillas from Ally Plumbing came out and did a great job. First he fixed the toilet in the…read moreguest bathroom. Then he replaced the hoses on the washer with the stainless supply hoses. He worked quickly and did a great job of cleaning up. He replaced the main water shutoff valve. He was very qualified and I am very happy with his work.

Earth heat has always been who I use for my WaterFurnace install and repair. Company has been sold…read moreand current ownership sends out exuberant and unjustifiable repair bills. Dispatch fee $175. Travel fee for 27 miles $625 My bill to diagnosis a repair for 41 minutes of work NO REPAIR just diagnois was $1,240.85 Not sure how they will stay in business

Earthheat has gone from top-notch winner in my book to big fat loser. They installed my new gas…read morewater heater a year ago, and to great avail, so of course that is who I called to do a furnace maintenance call prior to winter. I scheduled an appointment, which was confirmed by Jessica in the office. A week later I got a "confirmation of appointment" reminder email by Jessica. The very next day, I got another email stating "we are not taking any new service calls", recommending a different company. Now this is a Friday, with the scheduled appointment on Monday. After several additional emails and a phone call, Gerard the owner piped in with his apologies that they have never been this busy but somehow they would "fit me in". So Cenobio, the technician, showed up on time Monday and found several things that needed repair, most importantly some of the duct that if not fixed may release carbon monoxide into the living space. Not only, the motor responsible for air movement was making sounds that could result in failure, and if failed would leave us without heat for up to 2-weeks as "these parts are hard to get". Cenobio said he would write up the repair recommendations and they would be sent to me with the invoice. I waited a week, didn't hear anything so I called Jessica in the office. She said she would check on it. November 6th, I received an email from Jessica, and I quote "There will be no charge for coming to look at your unit. However we are extremely busy and not accepting any new work at this time. I am sorry that we could not help you further". To which I replied: "Jessica I must say I am very disappointed with the entire process I have been through with Earthheat. I was thrilled with the service I received with the hot water heater install last year and have recommended your company to many local friends and family. But the communication and responses I have received for this transaction have left me scratching my head. I get it. You are busy and don't want my business. Perfect. I can accommodate. But your technician made several recommendations that if left undone could leave me without heat and potentially breathing dangerous fumes - exhaust issues. And a motor or compressor that is making weird noises and should be replaced. Your technician said he would send these recommendations to me via email. I would appreciate if you met your commitments". Gerard the Owner now replied and I quote: "Hello Rick, I'm very sorry for the lack of communication on our behalf. We have never been so busy. I will get with Cenobio who came out to get a Much better understanding of the issues you are facing. I will also honor the continued service though we are not currently taking on new service type work as it was explained. I will be back in touch Monday morning after speaking with Cenobio". That was November 6 2020, and the last I heard from Earthheat. My takeaway: They are busy and don't have time to meet simple commitments to simple consumers. And as stated earlier, I will accommodate and so should you.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

I had an exceptional experience with AAA Water Heaters. When our water heater encountered issues,…read moretheir arrival was incredibly fast, and they got straight to work without any delay. What I appreciated most was that while working efficiently, the technician took the time to explain exactly why each repair was necessary. He quickly replaced the flame sensor and the igniter, getting the system back up and running in no time. He also noticed that the pressure in our underfloor heating system was insufficient, which could cause air bubbles and eventually damage the water pump over time, so he kindly adjusted and increased the pressure for us. In addition to the quick fixes, he provided valuable maintenance advice, explaining how often a gas water heater should be serviced. He also detailed why DIY maintenance is not recommended and why professional service is crucial for safety and longevity. The service was highly professional, efficient, and educational. I am very satisfied with their quality work and would highly recommend them!

Bob came in the day after thanksgiving when our water heater decided it was time to give. From…read moreonline quote to heater replacement was about 4hrs. Crazy fast turnaround, quality work and friendly plumber. Hard to beat! The price he quoted us seemed very reasonable compared to other quotes we got. Less than $2500 for a 50gl Rheem gas heater, all in!

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.

Luke is a smart, knowledgeable technician. He did good job troubleshooting and fixing our plumbing.read more

Luke replaced my water heater recently. He was very responsive and patient with all my questions…read more He was on time and efficient. He took the time to make sure everything was up to code since my last water heater was over 20 years old. I will definitely hire him again if I need any plumbing help

Our water heater went out in the evening, the next afternoon Zach was here to replace it. Removal…read moreof the old heater and installation of the new one only took about an hour and a half from arrival to completion. Zach was great ~ worked hard, was very friendly, left no mess, and even chuckled at my bad 'no hot water' joke. We Do Water Heaters is the best company I've ever had working on my house, I will use them for any repairs etc that arise, and highly recommend them. Thank you WDWHs!

So happy I went with We Do Water Heaters. Couldn't have asked for a better experience…read more Called to try and schedule an appointment for a dead water heater at 8:55 am, had two techs at the house by 11:30 am and they were finished with the installation by 12:10. The price was reasonable, the techs were friendly and efficient and they answered any questions I had.