Jeremiah Demmitt installed our heat pump incorrectly which we only found out after paying and…read morehaving the system fail after two days. He only replied once that he was busy but he'll try to come fix it and then ghosted us. He also failed the initial install of the vacuum system and charged us an additional $900 in refrigerant cost to repair his mistake. Overall bad experience...

My AC unit blower failed, and I was amazed at how quickly and professionally it was fixed by…read moreWashington Mechanical. They are the kindest, most responsive company I've had the pleasure of working with-- which is important when you're talking about the core utilities inside your home. Highly recommended.

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

Friendly staff who have very flexible hours. I needed them to repair my AC super early in the…read moremorning. Just a heads up to anyone else reading this, I called around and they have competitive prices. Air conditions working fine now.

I cannot thank Charles enough for everything. After calling and explaining my furnace situation he…read moremade me a top priority. Promised to make it out to my house no later than tomorrow afternoon depending on what time his appointments were done with. He followed through and came by around 11am to come repair our furnace. He gave us a rundown on tips and tricks to make our furnace last as long as possible. Very honest and hard working guy. I highly recommend using him and Decker Heating.

I am so incredibly happy with Innovative Comfort's service! From booking the appointment to having…read morefunctional Pioneer mini split heat pumps, everything was so easy and pleasant. I had a response from Randy to my request within hours and they managed to fit me in for an appointment within the week. They confirmed the appointment with me the day before. The techs (John and Kevin) came at the beginning of the 2-hour period given and managed to diagnose and fix my units in less than an hour! They were super nice and knowledgeable and kept everything very clean (they even had booty covers so they didn't get my floors muddy). The price was extremely fair. I strongly recommend this company!

Super awesome vendor. Jason Carter & Randy came out to service an issue years after the house was…read morebuilt, and implemented a fix at no cost to the owner. Oh my, great company! They fix our furnace venting & AC! They are fast response, well organized, and very polite in email communication. We have already added Jason to our vendor database as our go-to person for maintenance issues related to! What are you waiting for? Give them a call!

We had a great experience with Janes Radiant the other day. Jeremy was a great mechanic and quickly…read morediscovered the issues with our heating/cooling system. Jeremy called ahead to let us know when he would be arriving, was extremely courteous, left a clean work area and was sure we were happy before leaving. I would definitely recommend Janes for your HVAC needs.

We are new to Radiant heat Michelle was amazing! very…read morepunctual and thorough. I highly recommend this service. Scheduling was easy

These folks are great. I've had a number of separate work projects with them, ranging from…read morereplacing my oil-based boiler with a gas-burning boiler, to servicing our hydronic radiators in a few different ways (replacements, fixes, removal). Planning on having them back later in the year to put back some radiators that are being removed in favor of a remodel. In my experience they've been very honest about how our system can best be served (including recommending solutions that are appreciably not the most expensive, based on our own priorities, which I appreciate), and have been flexible when work had to stop mid-way through a project due to unforeseen circumstances. When we found out that our exhaust wasn't exhausting, they were able to get a chimney person out the same day to get an assessment. I can't express how much I appreciate someone who knows when they've hit their technical limit and is willing to say "Let's bring someone else in". Can't express enough how grateful I am to have them around to help out. It's important to me that I have good people that do good work on a house I love dearly, and it's comforting to know my plumbing needs are able to be taken care of by people I trust. Keep up the good work y'all.

I used NW mechanical previously for some fix work and they were great…read more Recently I had some broken pipes , and asked them to give me a quote. Their trip charge is 200, because they were great before and I was ok with that. But this time, not only it took them 2 visits (including a missed one) and a long time to give me a quote, but they gave me a ridiculous estimate that made me think they don't want this job. This is ridiculous so I have to go to others. All my 3 other quotes ( from other well reviewed companies) were like 600-1000 to replace the broken runs, but they quoted me something like 5000. So 2 star for previous good work, but they disappoint me this time.

Tankless water heater. John and his crew did a GREAT job for us. We've used them before Will use…read morethem again. 5-star!!!

They installed heating system that kept burning out for several years, then got it fixed…read morepermanently. But my main complainer is that the central air conditioning they installed was not capable of cooling. It takes it five hours to reduce temperature by one degree. They never owned or try to take responsibility for it.

We had McFarland Heating install a new heat pump system for us and the experience was fantastic…read moredespite having had a number of supply chain/logistical issues (that were not their fault). This is a local family business, and the McFarland boys (John, Zach, Drew and Scott) replaced our ENTIRE system from the air handler and condenser to the electrical and refrigerant ducting. They were warm, genial, well mannered, and efficient.... but most importantly, extremely competent. They were also the only contractor I've ever had that didn't leave some amount of trash behind whether it be sections of electrical wires, hosing, or plastic wraps. It's as if they've never been here. Amazing. We chose them despite gotten a slightly lower quote from another installer who came highly recommended by our neighbor because McFarland Heating was willing to work with us on an very niche system replacement (my partner was particular about what he wants), while that didn't end up working out, the time we spent with them problem solving gave us a ton of confidence that they are dedicated to their work and we can trust them to do the job well. We are a household of engineers, and as far as we can tell, everything is installed to (or above) spec. I highly recommend McFarland Heating without reservation!

They diagnosed the humming sound as coming from outside the furnace, but was happy to help track…read moredown where it was in the electrical. And it was an easy fix. They also inspected the furnace. Definitely would hire them again. 10 out 10.