The store is clean, I will give it that. Help was grumpy and slow. A lot of drive throughs going on. Inside, we were it. Order two coffees with cream and two donuts. Donuts were not bad, but the coffee was one of the worst we have had in a long time, tasted like hot water and cream, no taste at all. Wanted to spend a few enjoyable minutes before our appointment, unfortunately that did not happen! read more

Dunkin' - Almost a cup of coffee - Donuts Near Me - Winter Haven, Florida

Horrible everything in Winter Haven location usually is terrible service Rude inattentive and unprofessional staffing. You come through the drive-through no cars waiting and you have to scream at the speaker to get anybody's attention. Once you get to the window, you're met with grumpy attitude filled employees that don't greet you don't make sure your order is correct or prepared properly. Staff young and unprofessional would not recommend this location at all. They also overcharged and rang up the wrong order. Several associates passed by the window, failun to acknowledge the customer or correct anything. The manager is just as young and unprofessional, so be prepared to have your order rung up wrong and for them to try not to issue you a receipt. I was not recommended location. read more

Great coffee. They made a mistake and had no issues correcting it before giving us our drinks. The young man was so kind and professional.

Dunkin' never disappoints! Every time I stop by, the staff is super friendly and quick with my order. The coffee is always fresh and perfectly made -- just the right boost to start my day! The donuts are soft, sweet, and always taste like they just came out of the oven. My favorite part is how consistent everything is -- whether I'm grabbing a classic iced coffee or trying a new seasonal drink, it's always delicious. Dunkin' really keeps me running! read more

They are ten thousand times better than the Dunkin in my home area. They actually had all menu items and didn't mess up any of the order.

No pics of that day sadly BUT STACY MADE AMAZINGGGGG SANDWICHES like i'm talking absolutely scrumptious black pepper bacon croissant sandwiches . I come there almost every other day and every time the service their is great and friendly, everyone who worked yesterday all honestly just need a raise But yes we love stacy, stacy is amazing‍ read more

Oatmilk Latte made with dairy. Disappointing to say the least. Allergens should be taken more seriously.

I got the Avocado toast on 3 occasions. The fist two times I would describe the "toast" as Luke warm bread. Not toasted in any way. Very disappointed! So the third i asked them to please make sure it is "toasted". I got a black char piece of something that resembled bread. Hardly edible at all. They could do so much better. I will never order Avocado toast again. read more

They're clean fast and wonderful customer service. The girls were Very friendly. Drive through was long

Went here for milk shakes. We ordered two milk shakes. The service was great but my milk shake was not. It had ice, milk, and cookie pieces-NO ice cream? I would not pay $5.89 plus extra topping charge and miscellaneous fee of $1.34 Dunkin. Very disappointed because the other milkshake was perfect. read more

Dunkin' - What is the $1.34 Dunkin charge? - Donuts Near Me - Winter Haven, Florida

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Great service and consistent coffee :) the girls that work there are always giving great customer service, and keep the drive thru moving smoothly. read more

Worst Dunkin I've ever been too. I go through the drive thru where they get my order wrong, then I went inside the store to get it fixed. When I walk in, there are 3 girls standing around by the drive through window showing each other TikTok's and laughing. While I was standing there, two elderly ladies were sitting at a table and said, "Don't expect to be helped anytime soon" I then had to yell, "Hello! Can yall stop watching your TikTok's and help me?" And wave. One girl walked over to me and said, "What did you say?" Then I repeated myself. She proceeded to fix our drinks when another girl came from the back and said, "Man, I don't even have TikTok" they then tried to charge me more money for fixing the drinks they messed up. I refused to pay extra and she said, "don't worry about paying" These teenagers in there are demanding $15/hr but have attitudes like this. read more

I love Dunkin! The coffee is amazing and way better than StarBucks and their burnt coffee taste. This location is nice, clean, friendly, and it was a perfect stop for a donut and coffee!! read more

Saw people eating as they were serving food and drinks at the drive thru and no one was wearing gloves. Super unsanitary and unprofessional.

Excellent! Service. Quality of food is fresh; AND, the consistency for accuracy taking the orders, to complete order is worth returning time and again. Especially during period of stressful days through Hurricane Ian, every order was consistently prepared to detail. This shows they have their minds on delivering their customers the order WE place. The place is small, so they move fairly quickly to keep customers from piling up inside. I can make my coffee at home. However, I will make sure I come to buy my coffee at this DD location to support their employees, and business for making my days a little better during hurricane Ian, when I was without power to make my coffee. Thank you so much! read more

Selena and her crew do not disappoint with their customer service! They're quick, efficient, and very understanding when it comes to unique situations. I accidentally submitted my order twice on the app, and even though I was ready to pick up both orders, they simply kept the receipt for the duplicate order so I could pick up the next day. Thank you guys so much! read more

If I could give this place a negative review I would! I went in to order....not a soul in line. I looked at the teenage girl behind the counter and said "ok, we are ready to order"...... nothing! She didn't even acknowledge that I was even there. She just continued to gossip and laugh with her co workers. No one seemed to really want to work or take orders. I ended up leaving & going to Starbucks. Never again! read more

I have nothing but good reviews for this location in the past, but they look to have so much turnover that service could be harmful. Found out on a recent visit after ordering a sugar substitute the staff went ahead and put sugar instead in my drink!! Be careful if you watch your sugar at this location, watch them make ur drink and would never go thru the drive-thru.... read more

I come to this location almost every morning before work & something is wrong with my order everytime. I get the same order every time & my coffee flavor is never consistent and I either get no cream cheese on my bagel or no knife to spread my cream cheese. And the staff looks at me like I'm crazy when I ask to make my order correct. Very frustrating when I'm in a rush to work. read more

Dunkin' - a bagel with a bite taken out of it - Donuts Near Me - Winter Haven, Florida

This is the worst Dunkins I've been at. I live a mile away and I would rather go to Lake Alfred. The service is disgusting along with whatever they sell. The attitudes are unbearable. Thanks for making it easy for me to go to WaWa which is on block over. Maybe you should take note of their service and quality. read more

This is the only DD in the area so it gets all the business. Situated on a busy road it has good access in and out so you don't have to struggle. The store is relatively new so it has the 2015 model look that Dunkin is making or has made all stores update to. Parking is ample and seating is good too. Staff is friendly and greet you when you walk in. The donuts look fresh and are usually well stocked. Staff also does a good job of making the coffee the way you like it and if not perfect than they will redo for you. Coffee Prices were recently raised up $.10-.20 per item so they are no longer the great prices they were....but if the coffee is the way I want it than I'm fine. Their donuts will never be the size of or as cheap as Donut Man in Winter Haven but the coffee is the best around! read more

Dunkin' - Donuts Near Me - Winter Haven, Florida

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Stopped here while on vacation. Staff was young and energetic with great customer interaction. Only giving 4 stars for the fact we wanted glazed donuts and they were out and out of stock to make more. Came back a few days later and tried iced latte and got some glazed donuts (settled for glazed donut holes the previous visit). Everything tasted great and fresh. read more

Good for breakfast lunch or dessert Drive thru is fast. Ice cream and donuts are refreshed throughout the day. Good selection of novelty sweets and baked items. read more

Dunkin' - Sweet - Donuts Near Me - Winter Haven, Florida

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After an extremely long night and having been driving for about 2 hours, my family and I were really hungry. Being as it was so late we stopped by this Dunkin Donuts. When I was placing my order I politely asked if i could replace one of my items, when I did so the young lady at the drive through exclaimed OH MY GOD which was with an extremely rude tone. I then told her to please cancel the order I'd rather go else where as I was pulling away her as well as another so worker gathered around the window and started waving at my car as to say good riddance. I felt unappreciated as a customer and I felt extremely disrespected. I will NEVER go here again and I also will be telling everyone I know about my experience as well read more

Nasty customers service at the drive thro ! If they don't want to work the night shift please do not ruin the night for everyone! She didn't want to tell us the donuts she had available , plus she had an attitude the whole time! I'm so sorry if your day was bad we just want donuts! read more

I love this location , great customer service and thank you ! Heather for always getting my coffee right

This DD is very clean, efficient and organized. Highly recommended. ......................................................................................................................................................................................................:::.::....................................::::::::::::::::::::::::::::::::::::;;::::/:::::::::::::::::::::....."""""" read more

very helpful service. fast , friendly, efficient , for an early Sunday morning visit. My 3 year old and I stopped in and got some breakfast goodies to bring back to our hotel. The Boston Cream donuts were fresh and awesome, and the breakfast specialty sandwich that we ordered for my wife was awesome. The specialty coffee was great as well. The main thing is that it is a very clean store, and I was not concerned bringing my little guy there. He likes to go inside to place his order. The staff was patient and very welcoming to us. Its a special treat when he gets to order his favorite donut as a treat. The staff did not disappoint. Thanks !!! read more

I stop at this Dunkin every day on my way to work but 3 out of the 4 days this week I have had to throw away my coffee because it tasted burnt or the condiments added were not right. I stop on my way to work so I don't have time to go inside and complain. I get an iced coffee with 3 cream and 3 Splenda and even though I'm very specific about the condiments, I never get the same combination. The staff is friendly and the service is speedy but the coffee is hit or miss. I pass 2 Starbucks to go to this Dunkin because of value and the coffee (when it's right) but once I use my funds on my Dunkin app I will no longer visit this location. read more

The boss is son is an excellent worker and a hard Work as well. He is gonna do big things in life

This is the worst Dunkin I have ever been to, the staff has a care free interest with there customers, I repeated my order 4 times to them and they still continued to make me the worst cup of coffee I've ever had in my life. I would never recommend this dunkin to anyone, the only recommendation they get is to either fire there entire staff and hire ones who know how to listen and make a cup of coffee or close the store. Waste of money! read more

My daughter loves going to dining donuts , donuts are great and I love the coffee there! Very nice place with good customer service, once I dropped my coffee and they gave me a new free one, which was nice read more

Not exactly the best D&D... I had to repeat the order several times. If not bad enough it seems like they were skimpy on the creamer and cinnamon flavor. To top if all off the coffee was burned some too... boo! Again... not really a fan of this one. read more

They have the best customer service! The place is spotless! No matter how long the line is, they always have enough people staffed to get you in and out. Fresh food, great coffee and amazing service! read more

Charlotta M was an awesome cashier. Very pleasant. Great customer service skills. Food was good. Coffee was great! read more

Dunkin' - Donuts Near Me - Winter Haven, Florida

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Great place! Never had an issue any time ive visited. Very friendly staff, fast service and always great!

I love the Winter Haven location during the week days. Today was the 4th time I went on the weekend (Sat). I ordered a large frozen coffee with french vanilla and caramel with extra french vanilla, add whipped cream with caramel drizzle. That's not at all what I got!!! I couldn't even tell it was a coffee drink! Only thing I tasted was like a vanilla MILK!!! No drizzle at all on the whipped cream. If I wasn't already late for work, I'd have handed it back to them. There were so many people behind the counter, playing around. Not at all personable at the drive through. I always get exactly what I order during the weekdays. Same crew. Very pleasant, personable. read more

Went to this location ordered a breakfast sandwich to drive home 30 minutes to find two extremely sweet donuts. When I call for a refund they were not able to do it over the phone? So now I have to drive another 30 minutes to get a refund or get what I ordered the first time? No thank you. 3rd time my order has been messed up at this location. Not happy read more

Very impressed with this DD location since the place was very clean and the bathrooms too! The staff was friendly and attentive and very eager to take your order. The coffee did not come out great the first time so they had no problem remaking it to my liking. Thats the sign of a good staff! The prices are on the low side for the area and they have good specials throughout the day too (Happy hour, etc). I recommend this place if your traveling by. read more

Needed to get a quick breakfast for group of employees and Dunkin Donuts was perfect in supplying box of coffee, bagels, and donut holes in less than 2 minutes. Great experience! read more