First time at an actual location and truly had an amazing experience. It was pretty awesome getting a look behind the scenes and watching how the donuts are made but what made the experience 10x better was Howard! He was super sweet and made sure we got our fresh batch. Awesome energy and super patient. Great asset to the company! How could I not leave a review with customer service like that! Will be returning!! Also, manager on duty was kicking butt!! read more

Krispy Kreme - Chocolate Sprinkles Caramel Dulce New York Cheesecake Kreme Filled - Donuts Near Me - Lakeland, Florida

Very disappointed in Lakeland Krispy Kreme. I ordered donuts for Easter & ordered Artemis donuts for my daughter. $30 later, I get a dozen donuts and NO Artemis donuts! Way to ruin an Easter surprise Krispy Kreme. You took it upon yourselves to substitute chocolate truffles. If I wanted chocolate truffles I would've ordered them. If I knew I couldn't get Artemis, I wouldn't have bought any donuts. You had our number, you should've called! To make things worse, the other donuts are stale!!! read more

This Krispy Kreme location seems new. Order a half a dozen through the drive thru. Always the best donuts. They had a promotion with Dolly Parton. We order the classic glaze, chocolate filled with crème and chocolate ones. Although the sign was not on, they were fresh and soft. It's been a while since I had one. Delicious!!!! read more

Krispy Kreme - Traditional Original Glazed Dozen - Donuts Near Me - Lakeland, Florida

No donuts anywhere can top an original glazed Krispy Kreme doughnut straight off the rack freshly made. I freaking love the donuts here. Pro tip: Go to CostCo (or CostCo.com) and spend $44.99 to get a $60 gift card. Today I tried the St. Patrick's Day special. Green original glazed and St. Patties themed doughnuts. So dang delicious! read more

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Great donuts! Great service! We never eat in-- we just do take out and drive-thru. But every experience we've had at this KK has been delicious and pleasant. read more

I have found that this location is great first thing in the morning however if you try to go after 9am there is some miss steps. Overall the donuts are still fresh and yummy krispy kreme goodness. read more

I lived in Lakeland for 20 years and the only Krispy Kreme was the south Lakeland location. I move to another city and North lakeland FINALLY gets a huge KK. WHY?! WHY?! We stopped by on our visit to family and couldn't help get a dozen. FINALLY got to try the chocolate glaze, which we've been DYING to try and they only have them Fridays. Oh boy was it worth it. The fresh light was on, the donuts were kranking, and both the drive thru and indoors had a line. We opted to go in and check out the place and order inside. There were only 3 people in front of us and the line moved very quickly. There were many employees working hard. I just ask, why did you wait so long to open a location in North lakeland?! LOL read more

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Bad enough to make me dust off my Yelp app and leave a review. Dirty bathroom with sticky floors that sounded like Velcro while I walked inside. Got out as quick as I could. Then it took 15 minutes to get through the line. On top of that, they were out of glazed donuts and they couldn't be made until 5pm for some reason. The only reason I gave it two stars is that at least both staff members were cordial and polite. But there was no rush on anyone's part to expedite the lines which I feel was more on the management for the shift. read more

Delicious and fresh, holiday theme doughnuts, and regular doughnuts. Specialty drinks and hot coffee are a soon to be favorite. Friendly staff and smiling faces always welcoming. I got a free doughnut for my VaX card was a real treat . My favorite employee was Stephanie! My favorite doughnut is the cinnamon and sugar doughnut. To die for and not too sweet! A must try simply delicious yet not always offered. A beautiful new location with fun KK merchandise too. read more

Krispy Kreme - Minis for Easter - Donuts Near Me - Lakeland, Florida

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Why would you add items to your menu and never have them available. This is the second time at different times of the day that I've attempted to purchase a Cinnamon Bun and they weren't available. Just give it up. Stick to donuts. Oh yeah, and you need another location in South Lakeland. The service was better at the smaller location in south Lakeland. Sorry Krispy Kreme read more

Third time in a row I've asked for HOT donuts and received fresh but room- temp donuts instead. Is this a "they screw you at the drive-thru" situation or has it become company policy to ignore customer requests? read more

Really disappointed this morning.. normally this location is on fire but not today first of all I raced to the bathroom to find no toilet paper which is fine (I improvised) however I did tell the two ladies standing behind the case about it and one said ok- but no one moved to do anything .. all aside.. I then asked for a hot and ready donut coming off the racks ., she told me no- those won't be ready for 20 minutes.. then we proceeded to watch another customer getting a fresh box of them delivered into his hand from the employee pulling them off the rack .. umm what? Ok- never again this location or I just may give them a minute to sort it out .. read more

When I got to bottom of my drink I noticed coffee grinds. This is totally unacceptable! read more

Krispy Kreme - Donuts Near Me - Lakeland, Florida

I remember when my mom brought me to a Krispy Kreme when I was younger and it was such a fun experience to see how the donuts were made. I'm so happy this location is open to share the memories with my son. All of the donuts we got were amazing. The best time to get glazed is when the hot light is on. If you haven't came and visited the inside I suggest you give it a try! read more

Krispy Kreme - Original Glazed - Donuts Near Me - Lakeland, Florida

Brand new location. Great workers and amazing looking donuts. Can't wait to dig in. The line moved extremely fast and the smell of donuts fills the whole room. Would order one of everything if calories weren't a thing. read more

Krispy Kreme - Donuts Near Me - Lakeland, Florida

I went inside for my first time at this location. The inside smelled wonderfully of donuts. The conveyor with the fresh donuts being made was right behind a half-wall with plexiglass. It was awesome to see the process. The woman working the counter was knowledgeable and friendly. She definitely made the experience "extra". I got a 6 pack of donuts for under $9. 4 custard filled and 2 regular glazed. The donuts were DELICIOUS. My family was definitely satisfied with the flavor and size. My next time there I plan to try a drink, they had so many options beyond coffee, who knew!? read more

Krispy Kreme - Donuts Near Me - Lakeland, Florida

Finally, the line was short, no cop cars, just a normal Wednesday morning, and I needed an iced coffee and a donut! I got both here at Kristy Kreme but the light wasn't on to indicate hot donuts.. I should've ran then, but I didn't! When the medium iced coffee came out the window, I thought to myself... Self... how small is small if the medium is this small. Then I tasted it, and it had a watery decaffeinated, Carmel like taste that was umm, blah! So my thought was, this cream-filled chocolate donut will save the rating, but it didn't! I took my first bite and felt like I was on a re-run of Wendy's commercial where the old lady asked, "where's the beef" because there was no cream! So I but again, now more than half the donut is gone, and still no cream, but I can see it now! By my 3rd bite, I finally had the cream and it was everything I thought it would be. Overall, I left disappointed! Guess it's back to Dunkin Donuts, where a medium looks like a large, and they put cream in the whole donut! Advice: Don't break your diet for this like I did... read more

Krispy Kreme - Krispy Kream... - Donuts Near Me - Lakeland, Florida

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The donuts are great, but the customer service is atrocious . And for some reason, i come when they tell me to come for fresh donuts and I get yelled at by a employee for simply asking for the time again because apparently I still didn't come at the right time. Fortunately, I have the patience of a saint but this place needs new employees and management because it's ridiculous. read more

My favorite things in the world it's Krispy Kreme doughnuts and coffee today I experience the most horrible customer service that I have an restaurant industry I purchase holiday box donuts By the way they didn't have all the variety only 3 left (how it's exactly holiday box? ) I got latte that taste like warm milk When I request to remake the latte and make sure that they have more coffee in it I offered to pay the lady in the register that represent herself as a manager told me that that's how they make the coffee and if I don't like it I don't have to drink it . But if I want to remake it they need to refund my order and start again plus the charge me the extra Customer service is number one in the industry and if you cannot do it you lose business! read more

Krispy Kreme - Donuts Near Me - Lakeland, Florida

I love this place. I try to get here before 11am to watch the donuts being made. Right off the highway and a great place to indulge in fresh donuts. read more

Very nice building,super clean and great doughnuts! Honestly get like I was at universal studios or Disney.

This place needs to learn how to keep donuts in stock. Came here 2 days in a row and the 1st day they didn't have any donuts AT ALL! What donut shop doesn't have donuts?! The 2nd day we came they ONLY had original glazed. Only reason this place is getting 1 star is because the donuts were fresh and melted in your mouth. read more

New location only open a week so the new place crowds are still in full throttle. On a hot Sunday afternoon we were at least 16th in line and took 32 minutes to get to the window. It will be a tight squeeze on a good day to hook around thru the drive-thru, just off the main drag. Police on scene due to line issues (no clue what it's like inside many were walking in). They have a full menu of reasonably priced items and specialty treats. We picked up a 12 oz bag of "Classic" coffee to brew at home ($8) and iced latte small ($2.79). No donuts for us as they don't stand up to a local maker's donuts. The meek masked window girl was difficult to hear and to understand (accent), when verifying the order. It appeared chaotic rather than efficient inside. The latte wasn't ready (tho we ordered with 4 cars in front of us). When it did arrive the ice was fully melted and it was a luke warm latte. Oddly, the calorie value for the 12 ounce drink is 90, when the 2% milk they use is 122 calories per 8 ounces (making 12 ounces 183 calories). It's hard to believe it's watered down by half. Got almost an instant headache when drinking it, though flavor was good. So we'd give this store an okay rating with a lot of promise when the crowds die down, but we would not advise anyone join the parking lot fray for a while yet. A higher rating could come when the ordering process is easier from microphone to window, the clerk is more clear, the nutritional value/calories are clarified and the latte arrives COLD. The picture of frozen lattes looked delicious (tho tripled in calories). Best wishes to a new popular business. read more

Been here 2x in the last year, and both times they didnt have original glazed donuts, and don't inform you until you start your box . Then they only have 3 other flavors to choose from. Horrible, traveled all the way here for nothing. Then to top it off customer service needs major improvement. Definitely dint recommend. read more

Slow as molasses service. Sat at the window for like 10 minutes for 3 donuts. Not to mention they are dumb as a box of rocks. It's almost like they didn't know nothing about nothing. read more

At south now closed location the donuts were hot and fresh every time. To my disappointment the new north side location has handle me on all 3 visits very cold donuts so cold that they feel they just came out from the refrigerator. Very disappointed! Missing the south location read more

We went to the drive thru to get donuts because the "hot and ready" sign was red. We ordered two dozen, and received both cold. Such a disappointment. I parked and when inside. When I went inside to swap for warm donuts I was told "they're the hottest we have" and that it would be a 10 minute wait for warm donuts. I can understand running out of warm ones, but shut the sign off. Otherwise it's disappointing and frustrating. They're not nearly as good cold as they are warm. read more

This location the staff and the manager need training tremendously! You use the app but when it comes to getting your free items nobody knows how to redeem them. I have even called customer service And sent an email. No response from corporate as well. Staff is not friendly they are very rude. read more