I am not one to complain BUT today is a different day. On my way to work and stopped by to get an iced coffee and breakfast. Customer service, there was none. I was greeted like I was putting her out. Ordered an iced Carmel coffee, completely out so I ordered a vanilla. Mine came out quick and there was a group of girls that was there before me and still didn't have their drinks. I ordered a sourdough breakfast sandwich, I had to ask twice when will it be ready. I tried to talk to the girl that was running the drive thru if she could check, I said excuse me 5 times and she completely ignored me. She was pouring cold brew and I know she heard me. So rude and unacceptable. Finally my breakfast sandwich came out 10 mins later and was thrown on the counter. Well got to work and it's not even done, bread was not toasted
The group of girls that were waiting for a drink, the girl who served me just placed it on the counter and didn't even say anything to the girl that was waiting.
You may need to look at your staff and show them how customer service is done. They all looked absolutely miserable and mumbled when they spoke. So very disappointed- won't ever be going back to that store again. Store#363840. I am beyond frustrated how they treat customers. So sad and it's the holiday season and you never know how a warm smile or welcome can help someone. read more