I have always been a huge fan of Crack'd- I love their breakfast burritos and hash browns so very…read moremuch. However, the team of people that work there are truly the most amazing people. When we were in the process of losing our soul mate of a dog to lung cancer they would go above and beyond for our random orders and would always try to bring a smile to our face when we would pick it up. She wouldn't eat so we would call & ask for plain unseasoned grilled chicken or just bacon or whatever it was they always helped us out. Her last meal was bacon on the beach (her favorite place). Thank you for the amazing service.

Ya know, I once navigated to this place on accident before? Yeah. Still not sure what my GPS was…read moredoing that day. Because I normally go to the one in Salem. But on this day, I thought to myself, "Self, I really hate making that busy-as-hell left turn on South Broadway in Salem. What if we took a journey to the Andover location instead?" And so it was. I enter this cozy little restaurant carefully tucked against a slightly submerged parking garage. Although, I probably shouldn't say "little" because the interior was noticeably larger than its Salem counterpart. It's also noisy AF in there when it gets busier than a New York subway. So naturally, I ordered my usual to-go (a Country Classic with an extra egg and hashbrowns for those who don't know). Only it wasn't *quite* ready on time. Which, to be fair, is kind of a minor point. Thing is, they have to shout your name whenever your order is finally ready. This in and of itself can prove to be quite the challenge when bellowing atop the already roaring crowd of customers impeding the otherwise accessible pickup shelves. I'll do my best to describe the interior since I wasn't really able to take pictures. But try to imagine an L-shaped dining area with the longest part hosting a row of countertop seats facing the windows. Beyond that sits a rather modest dining area with a few more tables. Next to that sits the gender neutral restrooms. It's strange and cramp, particularly when the place is packed tighter than a sardine can. Sufficed to say, I'm not much a fan of the interior design here. Being the partial recluse that I am, I offer the following best practice for a place so riotous: mobile order that shiz, cuh! Seriously. I had to put in my noise cancelling earbuds to appease my misophonia. The good news is....the food is still awesome. The eggs? Creamier than crème fraîche. Taters? Eh, I don't why...but these seemed way more seasoned the very first time I tried them. Fortunately, they actually pair rather well with their refined version of ketchup. The bacon? Well...let's just say I wish it were served well done. Not sure if I'm able to request that. But I'll scope out my options next time and get back to you all. That's it though. Nice place, WAY easier to get to than its Salem counterpart, but a bit too cramp and noisy for my taste which means....I'll likely ever dine in here. It's all good though, because I'm still giving Crack'd Kitchen & Coffee in Andover 4 Country Classics with all the fixins out of 5.

Swung by here for a croissant and a latte. Wonderful staff, cute spot walking distance from the…read morecommuter tail station. The baked goods were definitely the highlight, I loved everything I tried on the food side. I saw they have ice cream as well! The latte was not great, I think maybe it's a machine or something. The milk was not steamed or anything like that, so lattes are not their strong suit. Coffee and tea, however, looked great, I'll likely try those next.

Lulu's Lunchbox is hands down one of the best spots in the area for a quick, high-quality meal…read more Their coffee is excellent--smooth, rich, and made with ethically sourced, fair-trade beans. The lattes are especially good and always perfectly made. Their food is just as great. The chicken shawarma is my go-to for lunch--flavorful, fresh, and reasonably priced. But what really impressed me were the pastries. I once ordered a selection of cakes and pastries for a family birthday, and everything was beautifully made and absolutely delicious. The pistachio baklava was the highlight--so good that people were literally competing for the last piece. I used to live in this neighborhood a long time ago and have seen a lot of businesses come and go in this little corner of Ballardvale. Lulu's is easy to miss since it's near the train tracks, but it's absolutely worth finding. The family who runs it is incredibly kind and welcoming--once, I was late picking up an order because of traffic, and they stayed open just to make sure I got my food. That kind of service is rare. It's also great to finally have more diverse food options in the Andover area, and Lulu's Lunchbox is a fantastic addition. If you're looking for a spot with great coffee, delicious food, and a welcoming atmosphere, definitely check them out.

Stopped by Ultimate Perk on a beautiful spring day and enjoyed one of my first iced chai lattes of…read morethe season. This iced chai was a great one. You can tell they don't use the run of the mill boxed chai syrup to make their chai lattes as the flavor was unique, but in the best way. My husband described it as "the spices of carrot cake in a cup" and I sort of like his description. If chai lattes are your thing, this is certainly one to try! My husband ordered a New Orleans cold brew coffee and this was also delicious. He doesn't usually have any sugar in his coffee, but tried it the way the drink was suggested (with cream and sugar) and wasn't disappointed. It wasn't overly sweet and the cold brew was smooth and not acidic. Definitely a new go to coffee shop when we're in Andover!

"I had been looking forward to visiting this coffee shop for two years. When I finally went in and…read moreordered my coffee, the barista looked at me and said, 'That is very expensive.' It felt as though I was being judged before even being given the chance to pay--without regard to who I am or what I have. Being treated this way, especially in a manner that felt tied to the color of my skin, was demeaning, unprofessional, and completely unacceptable."

This is a lovely, cozy, and popular coffee shop with a variety of baked goods and sandwiches. If…read morethey have gluten free offerings, I didn't see them. I took off one star because I like to have an option of organic and or single origin/region coffee. I didn't see anything like that. I thought the prices were reasonable.

The pastry case had flies all over the food. Service was good. Ambiance is casual but the dining…read morearea looked unkept.

I drove by this place for a week (staying in the hotel right behind it) when to wend to order…read moredinner, they Popped up.. No, it's not just coffee. It's so much more. The place was lit with warm light, the decor was classy yet contemporary. The lady at the counter helped me figure out what I wanted from their vast menu. And everything was delivered to my table fast and friendly. When I bit into the "backyard bowl" my first thought was F- yeah! It was so good. Short rib, chicken, bacon, and avocado of rice with an egg on top. It tasted great! Too bad I leave at zero-dark 30 tomorrow or I would come back for breakfast. (Which is served all day). Love it. I can't believe I missed a week of this place.

The food is quite good. I am missed about the fact that all the menus both online and in person…read morelack prices! Yes, at the counter, you can ask how much the price of each item before ordering it, but one would like to see and compare prices before ordering. Each of the places are busy so maybe other people don't care as much about this but I think it's a snarky way of running the restaurant.

One of the last real doughnuts around !!! Been 3 times ,ate…read more2 doughnuts each visit. Brought home 3 doughnuts after each visit . The lemon filled coconut covered honey dippeded is spectacular and my favorite. One confession... I ate one of the doughnuts that was brought home each time. These things give me joy and it's not my fault my wife doesn't know about my doughnut day pregamming.. ps great service with a smile.

Wow!!! If you have never had a handmade donut and not one off an assembly line - AND you have a…read morepeanut or nut allergy, go no further. They even make a maple frosted with bacon donut FRESH to order!! Coffee is great hot, cold, flavored. Portuguese muffin egg sandwiches are brilliant! Natas (ask a Portuguese friend) are authentic. Subs, sandwiches, too. Malasadas Saturday morning at 9:00 AM. Delightful. Chef/owner is a lively gentleman who knows his stuff!!

Where has this place been all my life? Answer: right in front of my fat face, but I had just never…read morenoticed somehow. Just a gap for a bagel-lover like me. I had always heard about Perfecto's delicious bagels, but I never experienced one until today. The stars just aligned for me. Now I sit in my car in the parking lot with sesame seeds in my lap and cream cheese smeared on my iPhone, because I have to get the word out about this place for anyone who did not know how good it is. I consider it my civic duty. So fresh, so delicious it was Per...I won't go there....just so damn good!! When I shared with the staff that it was my first time there and I always wanted to try the bagels, the sweet cashier smiles and said, "I'm so excited for you getting to try your first Perfecto's bagel," and I honestly felt that she meant it. Coffee was delicious as well, every flavor imaginable and very fresh and good! Great service, staff, products and at a fair price. Love this place and will be hitting all the other locations as I come across them.

One of the best brewed ice coffees I've ever had! It was strong and fragrant which I am always…read morelooking for in a coffee spot. I wish there was one closer to me, I would go everyday! I'm going to come back and try more of their flavors! The workers were really nice. They gave me their go to order which I always appreciate!

Stopped by here on a Friday morning around 7 AM. It was a little bit busy but not too bad - super…read moreconvenient location considering I also needed gas. Jumped in line where I attempted to order. once I received my order I noticed that several things were incorrect, but I was in a rush, so didn't wanna deal with asking them to fix it- so that part is on me.. Service was not the most friendly. I did order inside not through the drive-through. I ordered a croissant lightly toasted and buttered- in my opinion that did not happen, also they put butter in the bag. I guess it's been awhile since I ordered a croissant but I thought they buttered them for you. Maybe I'm wrong. I also ordered a certain drink which I def don't get. I'm not sure what she gave me. But it was def not what I ordered, but that's OK again I didn't wanna ask her to fix it. I could've said something, but I didn't . I just think it stinks when you pay so much money for stuff nowadays that the service and accuracy when ordering is so flawed. Service wasn't great, food wasn't great -drink was def not great.

This Rt. 38 Tewksbury Dunkin is the worst run franchise I've ever had misfortune to experience…read more.. There is a pothole in the parking lot that looked like an axle breaker. They pay 5 times as much attention on the drive thru as opposed to the people who actually get up off their ass to come inside... Terrible attitudes to boot... In one word "YUCCCH"

I went inside to order a plain bagel toasted with plain cream cheese. Nobody came to take my order…read moredespite there being one other person inside with me. When the fellow came to the counter, he did not say a single word until he muttered so quietly "$3.74." I can settle for people not speaking but he was simply rude. The bathroom door wouldn't lock correctly. My bagel didn't have cream cheese on. I understand that when it's bus but I was genuinely the only person at this point and I know he just did it cause he didn't want to. This lady definitely does not run on Tewksbury dunkin.

This location is the definition of trash. Drive through line is awful. The service even with mobile…read moreorders is AWFUL. How can you get a coffee so wrong when its just one ingredient. They always pour the coffee till it overflows and is dripping out of the cup. They are not trained to install lids or have any idea how to read orders. Avoid this location and save yourself some $$

Best bagels in town! I love the French toast bagel. Also their breakfast sandwiches are delicious…read more Warning though - they are served with a lot of egg. Super filling and fresh though! I also love all the flavored ice coffee. Cinnamon and snickerdoodle are my faves. Really just anything with chocolate is good.

Bagels are great, everything else is poorly managed. The kids working there are very pleasant but…read morehave zero training or are just not set up to provide proper service. Today, for the 20th time, I had to order smoothies at the register. One girl working the register and making the smoothies (how is this possible). Everyone behind me had to wait about 8 minutes to just pay for what they had in their hand! ‍ Why didn't I order online, because it seems like they had an elementary school kid set up th online ordering. This time, I couldn't change an expired credit card! My kids love it so I dealt with the hassle today but I'm done with this place.