I hate to echo the other reviews but after living here for two years it truly has not changed. I placed multiple orders via their app and have chosen pick up as drive thru and inside. Both times my order is always asked what is it? When I went inside I waited 15 min for a mobile order I had placed 20 min prior to me getting there. I talked two three different people about my breakfast order and I kept getting passed off. It was very off putting. So I don't frequent this place often unless my kiddos ask for donuts. Its the only one in town and they know that which is why nothing has changed permanently. You might get an I'm sorry and some empathy from one gentleman but the rest truly lack customer service skills. The amount of times you will see them texting on their phones WHILE working and handling peoples food and customers WAITING to place an order or get assistance is pretty mind blowing. The only thing going for them is peoples desire to have donuts and nowhere closer to get them as quickly. I hope one day it does improve but do not be surprised if your stomach hurts after eating here. read more

I ordered a large refresher and they gave me a medium, when I requested it to be changed she went over to a coworker who told her to put more ice in it and not add anymore mix to it. And the place is just so cramped and crowded and the floors look like they haven't been mopped in weeks read more

Wish I could give 0 stars. Got a bagel with cream cheese the cream cheese is basically nonexistent and the bagel taste and feels like I'm just biting into cardboard. Drinks are hit or miss thankfully the drink is okay today but last time it had absolutely no flavor added and was horrible. Shut this dunkin down!!!! read more

Being greeted in the drive thru with a person yelling "how can help you" and then repeating your order not even a second after you made it is not good service whatsoever. I know that Dunkin has a big hold on the coffee and donut market but I would hope they could reconsider who manages their locations. Is there a profit threshold they would have to fall under to be removed from franchise ownership? I would recommend the people of Westminster could withhold their business until new management takes over. read more

Horrible coffee. You get the grounds, ewwww! The coffee cup is dripping with the black ground. They forgot to put the caramel flavor in it. Disgusting! Save your money. Always stale donuts. read more

workers here were so rude and yelling at everyone, I even had to tell them multiple times what my order was. Definitely not professional at all. read more

This has got to be the dirtiest DD I've ever been to. The bathroom was disgusting and the food prep area was a mess. I placed a walk-in mobile order only to find my two drinks in different locations and my food order not present. I asked an employee about it was told to go to the register and ask. What's the point of a mobile order if you have to search for everything. I visit a lot of DD locations as I travel and this one of the worst. read more

I'm keeping my rating the same of two stars. This place is still horribly slow and unorganized and it's confusing when you go inside to get your food where they put it. In the designated area or randomly on top of one of the espresso machines I just spent 10 minutes sitting around in my drink was on top of an espresso machine. All that said to all freaking weirdos and clowns that have to bring race up when you are talking about this place get out of here. That's like the most ridiculous thing and has nothing to do with the story you are telling. However, this is Carol County so I guess I should say thank you for at least not using racist terms for people my goodness what a sad world that I have to thank people for that read more

The service is awful. Online orders are always wrong. Wait times are forever for online orders. Don't even bother ordering donuts with beverages online, they never put the donuts with the beverages. read more

Trash in the drive thru, reheating up stale food & no phone number to call. Terrible customer service

Shout out to this place for remaking our mobile order fresh after my car unexpectedly broke down on the way to pick it up! Very kind customer service. read more

It's crazy here in the morning, but that's to be expected, right? They do get you through quickly. The drive through area is cramped which I'm sure doesn't make the Firestone guys next door too happy. But there is order here. I don't think it's as bad here as people in the past have remarked. The manager runs a tight ship in the morning, and even though they may mess the order up a little from time to time, everyone is pleasant-at least at the drive-thru. read more

I all time come on my break time to order a large Ice matcha late with less Ice, and they put more ice than the glass mark have. I hate that . If I pay $5 for the matcha I don't want to pay to drink water. read more

The mixed lady at the register was completely rude and didn't have any idea how the online coupons work. Ordered a latte with a promo that gave an extra free coffee and had to do it online because she wouldn't take it at the register. And then after ordering apparently they didn't even have the one I ordered online. Why did they not 86 it?? There was no manager present, otherwise I would have confronted someone about this. Even the guy in line before me had an incorrect order. Do not go here, this place is a waste of time. read more

if you want to get what you order I go to another location I have ordered four times from this location and every time my order has been incorrect and they were mobile orders so it was all written down right in front of them. I informed the gentleman that my order was incorrect I could barely understand what he was saying and when another worker came up he started speaking in another language so I couldn't understand what he was saying that is not acceptable behavior to me read more

Do not get delivery from here! They do not close bags, they depend on drivers to look in bags to see if food is right because they can't be bothered to put names on food. They are very busy but mistakes will happen and do you want people in your bag? The drink lady is great however if only all 3 stations could get 1 order together and bagged complete like every other dunkin. Guess they don't want to spend the money on extra sanitary stuff like stickers to close a bag. Donuts are stale and there has been a cup sitting on the floor of the men's room for weeks now. Tells me they don't clean much. Jelly donut can they spare the jelly? read more

Dunkin' - a person holding a pastry in their hand - Donuts Near Me - Westminster, Maryland

I order two ice coffees at 10:45am on the mobile app My daughter went in at 11:15 She never came out I went in at 11:45 they only had one drink done I asked for a manager Told him the situation He said we don't have pumpkin flavor And walked away I said I want my money back He came back with 3.00 dollars I said my order was 7.41 He said you want all your money back I said yes . There are two of us and she wanted pumpkin And I have now been here a hr?!?!? He came back with 7.25 I said your still missing money 7.41 is my total read more

If leaving no stars was an option I would. This is easily one of the rudest staffs I have ever dealt with. I was made to feel like a nuisance for wanting to place an order, on multiple occasions. First was walking in about 2 weeks ago, after waiting in line I finally got to the front and was asked "what do you want?". This struck me as odd / rude but I gave them the benefit of the doubt and continued to order anyway. The person taking my order had little to no enthusiasm, no professionalism, and was noticeably miserable at work. The next was today at the drive through where I had a similar experience. It was finally my turn and I pulled up to the microphone after waiting in line, only to be asked again "order please". I had just pulled up to the menu and haven't even had a chance to review what I would like. After stating one second please in looking. The response I got was a long sigh followed by "fine". A few seconds went bye ( maybe 15 max) before a voice came over the microphone "are you ready yet?" After multiple rude staff encounters like this and being made to feel like a burden I just told the person not to worry about my order and I would take my business else where. Luckily, Starbucks has opened a new location right next door that is incredibly nice inside, full of lively staff, and the employees have a high level of professionalism. Their drive through also actually moves at an appropriate pace I will not be returning to this Dunkin, Terrible staff which probably means terrible management, training, and leadership. This location is a complete disgrace to the Dunkin franchise. read more

They stopped service maple donuts, other places have them but not here! Friendly enough crew working, just lack of variety! read more

I understand that times are more difficult due to covid but I have not had my order correct at this location yet in the last few months. I'm not talking anything complicated here, just ordering a simple French vanilla cappuccino extra large gets me a medium cold regular cappuccino. Really, this is just one example of many and it's every single visit. come on people! read more

Move along, nothing to be seen here. Donuts were average but certainly not fresh. Service was mediocre. We placed our entire order, only to have to repeat it to someone who would actually fulfill it - apparently the cashier exclusively is there to price your order and collect your money - not relay the order to someone who will get it. read more

I have never received a correct complete order at this location. I also have a very hard time ordering. They rush me through the order and I have to tell them I'm not finished ordering yet. On my last visit I had to give the drive through attendant back a bag of doughnuts 3 times. I ordered 2 glazed doughnuts. As for the rest of this order I asked for 2 bagel egg, bacon, and cheese sandwiches and a croissant egg, bacon, and cheese sandwich. I asked my daughter to check if they were all there. She glanced and said yes, the line of cars was in front of Firestone. We got home and there was only 2 sandwiches. One was correct and the second one only had egg. This place is beyond frustrating. I have given them several chances. I have also been there at different times of the day when it wasn't that busy. I'll drive to Finksburg from now on. read more

Posted pic of the warped wrap I got in the drive through today. Less than friendly service (always... Wish there was a better DD in Westminster). Ordered egg/cheese wrap, got BACON egg and cheese, and the tortilla was wadded up so that if you reached in the bag, you grabbed egg, not wrap. Not only that, they evidently nuked it to death because it was HOT (think burnt fingers) and once I got it reassembled, realized the "egg" was grainy/dry, and threw the thing away, anyway. Gave 2 stars because their coffee is pretty good and they're fast. Service not great, def not friendly. read more

Dunkin' - This is the warped wrap I got in the drive through today. Less than friendly per usual - Donuts Near Me - Westminster, Maryland

My kids keep trying to get me to go back, but it's too rich for my blood!! When you can walk into Shopper's and get Cronuts (yes, croissant+donut!!) For less than HALF DD charges!! The drive thru is an utter waste of time, so getting out of the vehicle is imperative if there's any expectation of accuracy. Literally have to go in & point at what you want, & watch them prepare your order,or there WILL BE errors. Can't believe they spent so much time & $$$ extending the drive thru, & didn't invest in training the employees to be accurate, & treat my food w/ respect (NOT smushing it all into one tiny bag,so the icing from the kid's over priced donuts { even w/coupon !}& the cream cheese & spices from the everything bagel & grease from sausage were all glommed together!! = everything donuts, ugh!!) Never again when time is short... Well, probably never again, period!! read more

They deserve no stars. This app won't give me a no star option to submit. A handful of times l went in the evenings lm told they have no donuts?....even though it's called Dunkin donuts? 7:30, 8:00,8:30 pm we're the times l do remember would not even give donuts they were going throw away. They tell me they have already been thrown away? Mornings are over packed lines because staff is very unorganized and were arguing with each other on who is supposed to do what when l finally got to the window. The lady in front of me was cussing them out due to long wait time & wrong orders. If they don't want to work.... the Westminster location should just be shut down. It's a more of a Hassel and they won't accommodate customer service. You will only get attitudes back after they throw out ur receipt if you ask for it. It's ashame. read more

Its Dunkin you can't really go wrong. Pretty standard right. This place is 8/10 great on their edibles. The last time I went i got a HOT latte but received a ROOM TEMP latte, didn't realize till I got to my work 5 minutes later. The Indian manager is great, I walked in and told them what happened during lunch and they gave me another latte no issues. The biggest issue for me is the one lady that works the cash register, she is super rude to the Indian workers there. Also never smiles, her name tag is always hanging so I can't see her name but I will post a picture next time. read more

I was home visiting my parents for the weekend and needed an iced coffee fix. We pulled through the Dunkin' drive-through with a mobile coupon for $1 off a medium beverage after 11 am, and the guy at the window scanned it twice for both of our iced coffees without us even asking! We also had some old cups from another restaurant in our cupholders, and when he saw us shuffling the cups around to put our iced coffees in the holders, he offered to throw out our old cups for us. I know both of these things are simple gestures but completely unexpected and appreciated for a drive-through coffee stop. Somebody give that guy a raise! read more

We asked for 3 simples things. Less ice, more flavor and more sugar. I got nothing of what I asked for and this isn't the first time it happened. If I could give less stars, I would. read more

What makes this Dunkin so special? The food and coffee Are good, but it is the great employees and customer service that make this Dunkin the best around. read more

I don't understand this Dunkin location at all. Second time I've been here and I wanted to give them the benefit of the doubt, but I can't. This situation happened TWICE: We went through the drive through, gave our order. Then when we get to the window we have to repeat everything AGAIN? Not even in the sense that they made the drinks and then had to just put them in the register (which would still be really ridiculous), but because they had done neither thing. Nothing about this location is efficient. Their current service model wastes everyone's time. read more

One of the worst dunkin donuts around. They never give me the correct order and the coffee tastes old and burnt. Wrote to corporate about it and they said someone from the store would contact me and no one ever did. Very rude people here. Avoid at all costs! read more

I'm only giving two stars because I love Dunkin' but this location is the worst. They always get orders wrong. Sometimes it's embarrassing how wrong it is. Once I asked for a chocolate glazed and they gave me plain. That's not even close. They just don't pay enough attention. The only reason they keep my business is because I love Dunkin' and I don't feel like driving almost 15 minutes for another one when I can just drive 5 minutes for this one. I wish they could get it together. read more

Really long wait at drive thru, terrible service at drive thru, I was told they wouldn't make my ice coffee dark roast because I didn't ask for it at the beginning (of my sentence)..... Because they already made it.....That's all I ordered? So I proceeded to tell them they would make it right (at drive thru) they then gave me an ice coffee that had more cream then coffee...And a broken straw? I've never had such bad service at a dunkin before, they also tack on extra charges for everything... I think I'll be switching to Starbucks for now. One point I do want to make is when I went inside the cashiers were very friendly. read more

Waiter handled a large order wth ease. He repeated the order back several times to ensure that we were served EXACTLY what we wanted. He provided us with exactly what we need. The doors to the inside were locked in angst, yet the drive through service was above average, and reduced fat blueberry muffins, 3 to be exact, were available late into the night. The drive thru lane is a bit odd, yet I'm sure some repeated visits will allow one to get used to it. Overall, I would go to this Dunkin Donuts location again, as it is too negatively reviewed by others. GO HERE AND GET SOME FANTASTIC COFFEE!!! read more

If I could give ZERO out of 5 I would. My husband ordered 2 sets each of bacon egg & cheese on a croissant along with 2 medium coffees. He gets home and opens his bag to find 2 sausages on a croissant!! I thought to myself, I better not get sausages too as I CANNOT eat sausage. It makes me sick. It's nearly the same for my husband. Neither of us can eat sausage. It's nearly 10pm as he gets home and we sit here with TRASH!!!! I will be seeking a refund. It CANNOT be that HARD!!!!!! & No freaking receipt!!!!!!!! We ALWAYS ASK FOR A RECEIPT!!!!!! The drive through person was an Indian man. Of course, just like everyone else that have complaints----he had to repeat himself about the entire order. This franchise SUCKS! Never again. The last time I went on my own to pick up a large order because my Dad was in Shock Trauma, we had to nearly help them with our order. It cannot be that hard, can it?????????/ read more

Employees were cleaning the vents when I was trying to sit and have a coffee with my parents; dust went everywhere, and they clearly had no idea what they were doing. They were laughing loudly, and it was apparent that they knew this was not appropriate, but they were doing it anyway. This was during business hours! Employees are extremely unprofessional and border-line obnoxiously rude. read more

We go there all the time and they are very courteous. Today we went and they were out of munchkins and they gave us three free donuts. We have been very pleased with our orders there as well when we go. Overall an excellent place to go! read more

One person to push buttons on the register one person to speak English. Avoid this place if possible, employees are rude!

I will NOT be going back to Dunkin Donuts - especially when there is a Shoppers Food Warehouse right behind it with excellent donuts. I could not believe the price of the donuts to start with - but guess that's just because I haven't been there in a while. But the real problem was - if I could find an 1/8 teaspoon of filling in any of the donuts - that is being generous. If they are going to charge $10 a dozen - they better actually put some filling in the filled donuts!! They aren't very large either. Again - I will not return to this place - I will get out of my car and walk into Shoppers for some real donuts! read more

Coffe tastes like trash. It either tastes old or tasteless. Definitely not coming back for coffee. Ever!