Great coffee. Friendly service. Atmosphere is great. Very friendly staff that will help if you have any issues with the online app. Food is good and quick. I'd recommend arriving a little early as this location gets pretty busy. read more

Went through the drive thru at 625pm. They close at 7pm. The girl told me,"since we're getting ready to close soon, we cant make a frozen." I left. And will not be back. They had 35 minutes until close. It was a young girl who just wanted to sit on her phone and do nothing. I will not be back. She needs trained. She is lazy. read more

Accidentally ordered at the wrong Dunkin...They took care of me in no time, super friendly and courteous - thank you Chris for the help!

My review is only based upon customer service. I stopped at Dunkin' Donuts to pick up a drink my wife ordered . I walked in, large group of employees, two playing on their phones. I was not greeted nor spoken to. I walked back-and-forth between the register in the food delivery area, but not a peep out of anyone. These could be a good group of people, but obviously they have no leader ship Nor customer service skills. read more

Dunkin' - Front door - Donuts Near Me - West Chester, Ohio

Got a large iced coffee and they didn't bother to stir it at all. Had cold foam on top, black coffee in the middle and cream + caramel swirls sitting on the bottom. Would appreciate a little effort. read more

Thanks to all the folks that got our order together last weekend! Everyone at the meeting enjoyed the donuts, bagels and of course your coffee! We will continue to come back and support our local Dunkin' Donuts shop! Your friends at St. Vincent de Paul Society read more

Super fast service and always accurate. The best Dunkin around! I love matcha but won't waste money getting it from other Dunkin's because they often aren't blended well. This Dunkin makes it perfect! Not chunky at all. read more

I come here regularly and the staff is always nice and quick to serve. Today, I waited for maybe an extra minute than I usually do and a nice man gave me an extra doughnut for my patience. Really made the start of my week much better. read more

The bacon is burnt idk why it looks like this ion even want the money back yall need to get it together

went to dunkin donuts and got free donuts and the guy was really nice and let us have theam for free read more

I come here 3 mornings a week at 5 am, always a friendly staff good selection of donuts

Their peach tea is really good and refreshing. I highly recommend you try it on a hot summer day.

This dunkin is one of the busiest in the area. What I noticed is the drive thru speaker over hang is in damaged and very noticeable. There was trash all over the landscaping and throughout the drive-through lane. The gates to the trash bins were open and trash was all over the area. Going to the speaker we were greeted with how can I help you. When we pulled up the cashier was really causal and not professional. He didn't say a total and then said he liked my car and proceed to hang out the window into my car window and said I love the interior of your car which was very invasive of my personal space I had to lean over my middle console. I ordered 4 drinks and he proceed to hand me them one at a fime ; I had to ask for a carrier. No receipt was given out and the cups we're not tagged. read more

Dunkin' - Trash in dumpster area gates open - Donuts Near Me - West Chester, Ohio

We woke up 30 min early before going to the airport to come get coffee. The only guy working was busy, but did not acknowledge us or attempt to help us for over 10 minutes. We were not served and had to leave to get to the airport. Although the under staffing is Dunkin' Donuts fault, the man working should have said hello and told us he'd be with us when he could. Fix this, DD. read more

One of my fave locations when traveling for work! Easy in and easy out, also located next to a gas station. Drive-Thru can get a little crazy at peak hours. Staff is always friendly. read more

This location is always very busy during breakfast time. However, that is no excuse for the pathetic service its staff provides. I honestly can't think of which aspect of their service is worse, from making the wrong drinks (a macchiato is not a cappuccino!!!), To moving as slow as molasses when there are people waiting, to putting donuts on the wrong side of the box, to not acknowledging customers at the counter. Seriously, do yourselves a favor and go to the nearby Stan the Donut Man or the Dunkin located at the corner of Smith and 747 and spare yourselves the aggravation here. read more

Extremely busy location, they turn off mobile ordering sporadically all the time. The past week and a half it's been off continuously forcing me to drive to a different location or wait 15 minutes to go through a double wrapped line, the weekend staff is a bunch of young kids who don't care about quality or people's time. One of the kids that work here didn't put the lid on a cup of hot coffee and my girlfriend spilled it all over our car. When she asked for napkins they handed her 2 and didn't apologize. Orders are made inconsistently, they taste different every time. don't waste your time. read more

Being from California, I never really experienced Dunkin before. I've always been a Starbucks guy, but things have changed. This Dunkin is just down the street from me, so I gave it a try. I've been stopping in at least weekly since they opened now. The staff are friendly, food and coffee are better AND cheaper than Sbux, and honestly the coffee tastes better here. Congratulations Dunkin, you've got a new customer as long as I have the choice between you and the other guys. read more

Dunkin' - Dunkin - Donuts Near Me - West Chester, Ohio

Another example of this DD being understaffed and providing poor customer service on top of that. Ultimately we waited 10 minutes before being acknowledged, then the worker did not know the menu, took another couple of minutes to get back to us, then blamed everything on being understaffed when no one else was in the drive thru and no one turned out to be in the store either. If you are interested in going to DD and getting any kind of decent service, recommend you go to another location. read more

Since this location is newer you would believe they have their act together yet that isn't the case. Their specialty is donuts, but the few times I have been here they were extremely limited on inventory and the donuts weren't fresh. I don't recommend this location, but to each his own. read more

Awesome store, convenient drive thru that's located right before highway, Interstate 75. The people that worked there have all been super friendly and very quick. Tastes fresh, all the time. Very friendly . Very quick. Very accurate with orders. read more

The Dunkin Donuts at 8315 Cincinnati Dayton Rd has subpar customer service. First of, they do not wear gloves when handling food and that's horrible esp because of the pandemic. We told the cashier twice that we wanted $10 worth of croissants but they put 2 donuts in 2 bags and left it on the counter. When we'd stood there for close to 10 mins wondering where our croissants were, some other girl (Asian) comes and asks for our receipt and when she's done preparing our order, she just leaves them there, doesn't bother to bag em and then just walks away when we were standing at the other counter. I wonder if it's cause we are black. Also, the croissants are trash. read more

Love this Dunkin Donuts. The coffee is fresh, rich and hot and the doughnuts are the very best! The staff are friendly and I am happy this is a part of my everyday routine. read more

No joke, I'm here every morning whether it be before my workout or to starr the say before work. The crew works as a team, very polite, fast, always on point. I don't know all their names, Sean (this could be mispelled) usually takes my order, never not a smile on his face.. courteous. Another guy with multiple tattoos, never a dull day. This dunkin team RICKS! read more

Horrible!! This was 2nd bad experience we have had with Dunkin. I gave it a second chance and should have known!! Cashier had no clue on any of the donuts on what was what. She told me they didn't have a certain donut and after I made my purchase the manager walked by and said they did have that certain donut. Dunkin should not put people up front who have no clue on ANYTHING!! The donuts were hard as a rock and tasted like they sat out for days. Will never go back and will be going to Servatii pasties from now on. read more

I always go to this Dunkin' even though it's farther from my work than another location. I get fast, courteous service here and I always leave with what I want. read more

I feel very passionately about this "dunkin' donuts," if you'd even consider it a part of the chain, since we all know their service is quite "sub-par." So today, August 2, 2020, we were very unpleased with their service, consisting of two teenage employees with an awful attitude, one even going as far as to say he "doesn't know" when asked a question. After taking an absurd amount of time on our order-- which was, i might add, quite a minimal one-- we asked him which coffee was which, since the two differed quite a bit, and he proceeded to be oblivious & said "i don't know, just taste it," in a rude & pretentious manner. I am appalled, 10/10 do not recommend. Please take this review into consideration before ordering from this dunkin' donuts. You're welcome for saving you some trouble, thank u. read more

Never a problem at Dunkin Donuts. Everyone is always very friendly and the coffee is delicious! One of my daily treats!

Their donuts aren't fresh, the few times I used their "order ahead" and drive thru, what you ordered using their mobile app is not available when you go to pickup your order. This has happened too many times. read more

Omg this place rocks. There's a worker who always has dark nail polish on at the window and he is soooo nice I love seeing him when I go there! Sometimes its a different worker but they're all SO SO NICE and service is incredibly fast! read more

Drove all the way to this location to get a decaf iced coffee and they said they're out of decaf coffee for the day...they wouldn't brew more because they don't want to "waste it"... employee was rude and unhelpful. Even assuming they are unable to make a small amount, I'd expect (or hope) for the employee to at least be pleasant instead of extremely rude. Talk about a waste. read more

Been here a handful of times now and there's just something off about the place. The staff seems disorganized and not over friendly. It seems to be clean each time I've been in there but the coffee has been on the bitter side. read more

I work a lot of evenings nearby and I'm on my feet all day at work with only thirty minutes for lunch. I take the time to order ahead on the app in hopes that everything will be ready so I can quickly pick up my coffee and whatever else I get. In the past four weeks, I've maybe came here four times, each time the wake up wrap I order is burnt; one time it was so burnt that I had to throw it away completely--mind you, I didn't check before I had left and got all the way back to work, but by then it was too late to go back; I had to get back to work. I'm really upset with the afternoon crew; I never have any issues at this location on days I work early in the morning and decide to stop by. Everything is always perfect in the morning, but the afternoon crew always messes up my order. read more