I rate this a 2.4. The Dunkin is attached to a gas station. Let that speak for itself. People who work there are great though and very nice. Food was out pretty fast and they were great when I was ordering. It's not the Indian it's the arrow. Good gas station though, pretty clean. Employees are friendly. Loaded hash browns were gas. #TheArrow read more

Dunkin' - Donuts Near Me - Webster, Massachusetts

I think the customer service is good . There are just always behind . And taking a long time to get ur order out to you . read more

Dunkin' - It even say hot chocolate - Donuts Near Me - Webster, Massachusetts

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This has to be one of the worst Dunkin's in Webster, MA the old lady this morning was rude She had me waiting and while I was waiting she complaining out loud about other employees I do not know if shes a manager but her customer service is terrible. read more

Drive thru always takes long, so this wasn't a surprise to me. We waited for 10 min in line with 2 cars in front of us leaving after getting no service. When I finally got up to the window, the woman told me they didn't have my mobile order. I confirmed the address when I pulled out of line and then went in to check if they actually did not have my order. The woman at the drive through had dyed-red long hair. She was standing at the register and would not actually acknowledge me, but did say "anyone who comes in here is going to have to wait because I have a long line at the drive through". She walked away and I eventually got the attention of another employee and explained that I was told I ordered to the wrong Dunkin when I hadn't. I showed my order on my phone and she started to make my order for me. I was telling her across the counter what my order was and the red-haired woman said into her headset, "sorry, someone is talking really loud in front of me, you're going to have to repeat yourself". She was so incredibly rude to me, when she was the one who didn't have my order correct in the first place. I am definitely not coming back and can see why people go to the one down the street. read more

This is the Dunkin Donuts located in the Citgo gas Station at the corner of Thompson Rd and Lake St. I will admit I used to go here quite a bit, but no more, They do quite a business here and the line both inside and in the drive thru can be quite long during prime times. The last time I attempted a purchase here was for a simple buttered bagel, which will run me $1.30 to $1.50 depending on the location. The lady behind the counter asked for $250 and I of course had the nerve to question the price. Not only did she tell me the price was correct, according to her, but she was quite nasty and loud about it. How dare i question her. The manager was content to let her berate the customer. Not being a wall child, I politely told her what she could do with her bagel. I now take my business where it is appreciated. read more

Be aware that I just bought a bagel and muffin, and they charge $204 for a $4 order. Pay close attention to your receipt so you don't get screwed. read more

This service was unfortunately horrible, and I'm not one to review but the staff was incredibly rude to my mother. After having us sit in the drive thru with a hot mic, yelling at each other behind the scenes (and us when we tried to let them know about it), we waited 10 minutes in the drive thru at the speaker after a previous 10 minutes in line. When it was our time to order, they spoke over my mother, letting their frustrations at the fact that they needed help entering the order (which we continued to hear on their hot mic) come out at her, continually cutting her off because she was going too fast with her order of tea black with skim milk. The attitude of the worker was sharp, cutting and insulting. The service was problematically slow - In total, the drive thru was a 30 minute experience. I love Dunkin, but will not go back to this one. This was a really stressful start to the morning, and I understand work sucks sometimes, but don't take it out on my mom. read more

Ordered sausage egg ann cheese on a pretzel croissant and they burned the pretzel croissant

They don't know how to count to 25. Had ordered a box of 25 munchkins and got home and the box looked a little light so I decided to count them. Sure enough only 19 in there. Thought ok it's a simple mistake things happen, so I'll pay attention the next time I order. So a week or so goes by and I'm back for more and sure enough the count is off again. Now I'm starting to wonder is this intentional. Emailed the management company and they apologized and offered me a free coffee for my troubles. I declined I'm not interested in free anything I just want what I pay for. Well over the next month or so we ordered a box of 25 munchkins 5 times and they only got the count right once. Not only that but now that I'm paying better attention I noticed the munchkins are light on the glaze. Check it out for yourself the pictures below show munchkins from DD on Thompson road in Webster, and the other ones are from DD in Oxford. So not only are they shorting the count they're skimping on the glaze. read more

Dunkin' - Thompson Road Webster Dunkin - Donuts Near Me - Webster, Massachusetts

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Unfortunatly this is the best Dunkins in town if you want to get in and out. Both east main and the 128 main locations are amoung the slowest I have ever seen. read more

Today I placed my daily "on-the-go" order through the app. to the store I use on a daily basis, as it's on my way to work. I have become increasingly dissatisfied with this store and today's experience was the proverbial "Straw that broke the camels back". At 6:50 am I placed the order through the app. Before I left my house, I went through the steps to have the order start processing, as I know from previous experience, this store often forgets the slips print or they miss them entirely, which results in extended wait times. I wanted to give them extra time to make my coffee in hopes that this time it will be ready for me to walk in and grab it as the app was designed for. Even knowing the history of this location I still continuously go there as a loyal Dunkin's customer, but today has significantly jaded me for the future. I arrived at this store 10 minutes later. (7:00 am) It wasn't until 7:05 that the employee even acknowledge that I was standing at the register. When I explained to her that I had ordered through the app (15 minutes ago) she seemed bewildered and complacent and stated that she had "no idea" the slip had even printed. When I pointed to the only slip with my name on it in the area in which it is typically placed to be prepped, she started fiddling with cups, tried reading my slip, and walked away several times. The entire time I was in this store there was not a single customer behind me, nor was the drive through line hectic or crowded. In the middle of making the one coffee, she left my order to prep food, pull donuts, and help her counterpart. The employee apologized for taking so long however, it felt extremely disingenuous. I left the store by 7:20 with my two coffees that weren't even made correctly and yet another day late for work. 30 minutes time for coffee that wasn't even prepared as ordered is absolutely unacceptable and baffling. There is zero excuse for why this store has so many issues. The time it takes to complete an order is unbelievable. Not to mention that they seldom get the order right and the same coffee ordered, tastes different almost ever day. Store 336239 on 144 Thompson Road Webster, MA 01570 is in need of serious overhaul, if not, replace it with something else. The staff have zero urgency as they work and the attention to detail is lacking as well. The staff clearly appear as if they are miserable and do not want to be working there. With extreme sincerity I hope you look into this store further and either retrain your staff with consistent monitoring or hire some of the many with out work who would be eager to have a job. read more

this dunkin donuts is horrible. they are always messing up orders & worst part is the staff is very rude. last time i attended i ordered a sandwhich and icecoffee in the drive threw, i was then instructed to wait out front. after about ten minutes i went inside, upon entering the women in front of me was complaining she recieved the wrong order. when it was my turn to complain, i was given the bag that the women had just returned, with a sandwhich that was delivered to someone elses car, opened by another person, looked at by the staff, then given to me. and when i asked for them to make me a fresh one they looked at me like i had 3 heads. after waiting an etremely long time, and having seen at least 5 other people waiting with complaints, i recieved my sandwhich. aggrivated i didnt bother to inspect it, and when i returned to the highway and opened my sandwhich it looked like the same one the women returned, just heated up. the bagel was bent in half, and the cheese was missing in some areas. i WILL NOT return to this location, and i have ben slacking on looking up the owners to complain to them directly!! read more