horrible customer service they can never get a drink right on top of that. everyone always has an attitude. I have waited more than 15 minutes being the only person in line before. read more

food is okay, hashbrowns usually burnt. Service is good. but, might mention, whenever i ask for a small water they always give me a giant cup of it. read more

The service here was absolutely terrible! I pulled up to the screen and told them I had an online order and told them my name, then pulled forward, no one came to the window and I sat there for five minutes. I can see my food sitting there the entire time. I watched four people moving around and only two of them were actually doing anything. I finally got a young man's attention and he come to the window and mumbled what I assume was good morning. I tried to tell him what the issue was and he walked away before I could even get a full sentence out. Another four minutes go by and I finally get the attention of the young lady, I wave her to the window an older lady walked over with her, as I'm trying to tell them what's going on. They both start to walk away, I get the young ladies attention again. She looks over at the bag that has been sitting there the entire time and yes, it's mine. read more

Very strong coffee flavor obviously if you're a coffee fan. Service was sooo good. We bought 2 chocolate covered long john's and the employee gave us 4 more for free. A steal. read more

Dunkin' - Salted caramel turtle Iced Latte - Donuts Near Me - Springfield, Illinois

DISCRIMINATED AGAINST THE HANDICAPPED!!!! wouldn't give my husband a refund unless he came into the store (which he cannot). then when we came through the drive through the DM was nowhere to be seen and the rest of the staff was stuck on stupid. this is the most incompetent group of people I have ever dealt with in a business in my entire life. 1. what is the point of ordering ahead only to sit and watch everyone come in, order and get their food before you? 2. why did the person mopping just mop right over my feet? WHY Mercedes? why would you do that? 3. did you not fill my order for 25 minutes because you were out of the bagels I ordered? why did you wait so long to tell me? 4. how many people behind the counter does it take to mess up this badly? I counted 7! 5. is Matt, your district manager, always this rude and useless? is your customer service line always completely useless? I'd give zero stars, but one is required. read more

Poor coffee, poor service, not clean. It's funny because it had been about five years since I visited and nothing had changed. How do they stay in business? read more

Order was wrong, ordered a coffee and received a donut.... I don't understand how someone gets the two mixed they sound nothing alike, I didn't feel like arguing so I just took the donut. I handed a $10 bill and received my change. After I started to drive away I realized that I didn't get the correct change back or even a receipt, they took 6.75 for ONE donut. read more

This place is a joke. On more than one occasion I've gone to the drive-drive thru and ordered a specific assortment of donuts. I continually receive the wrong order. Just now I called the manager and told him of the problem and he could care less. I will not return to this location. I've given him several chances to improve their service and it doesn't seem to matter and no one seems to care. After all they're just donuts. read more

Why can't this place ever answer there phone? Got the wrong order didn't realize til got to work and they wouldn't answer and they never do

Awesome cold brew and breakfast sandwich and service. Would definitely order again! Give them a try

If I could leave 0 stars I would. This is by far the worst Dunkin Donuts that I've even been too. At this point I get much better service at Starbucks. The unprofessionalism that every person has here is laughable. The District Manager Matt couldn't even come speak to us after waiting 30 minutes for a pick up order. The coffee is always cold. Stay away from here unless you want cold coffee and poor customer service. read more

Doors are locked, guy inside looks at me and puts his head back down. I go through the drive thru and the lady says the ovens are down and they are out of donuts.... WAIT..WHAT? Your a donut store. That's your specialty and you have none of what you specialize in? Horrible management! read more

Donuts are good but customer service at this location is the worst! They got my order wrong because they didn't want to listen, just grab what was close. The worst was just dumping my change on the counter with attitude. You can't place it in my open hand? Too many other options to put up with that attitude. read more

Every Friday we go through this Dunkin on the way home from school to get my daughter some donut holes. Today the donut holes were extremely stale and dry.. nothing like they usually taste. I called the store to let them know and asked to speak to a manager.. the lady that answered the phone said there wasn't a manager but she would help me. I told her the problem and she YELLs at me that those are fresh and there is nothing wrong with them! I said I would like to speak to the manager when he/she returns and she said: "you don't want to talk to him, he's stupid and don't no anything!" Then she said she was going to give me a refund but "now you ain't getting shit!" Never before have I been cursed at for reporting a problem to a business. Will not go back and suggest you steer clear! read more

Great coffee. Service is slow at times and I blame the staff or lack there of and blame the customers. Seriously some of these drink orders are so tedious. Get a coffee and move along. read more

I love Dunkin' Donuts is always quick and fast to go through the drive-through and get a breakfast sandwich and some coffee. But I will say this new Dunkin on Springfield is the slowest drive-through I have ever experienced. There is currently one person in front of me and no one in front of them and they have been waiting to order for over 15 minutes. Get more staff please!! read more

The girls in the drive-through are always rude. I go through there every day to get a small caramel coffee with cream and sugar. They never say hello. They never say have a nice day. If they mess up my order they always act like it's my fault. read more

This one of my favorite donut/coffee places around. But since management has changed, I haven't seen a smile in that place. It's not a place you'd want to go inside either. The lobby is always dirty. Was in there for 20 minutes and not one other customer came in and not one employee out of the four that I had seen could come wipe one of the seven tables or sweep the smallest lobby in America. Will not be going back. Would have given one star if it wasn't for all the positive experiences I had in prior years. Mel-O-Cream from now on! read more

Best Dunkin donuts in the Midwest, and this is no tall tales. 5 stars, would definitely reccomend will come again. The store is clean, well stocked, and looks like it came out of the catalogue. Corporate would be proud (the owners should be proud too). My wait time was short, my coffee was amazing, a very nice young lady waited on me and put up with my craziness and profanity. She remained professional throughout, and I appreciate that. Her coworker was also a rockstar, making my order quickly and without hesitation. Understand I love Dunkin do it's, but this store shines above the rest. And if you e read my reviews, then you understand I hail from a retail/customer service background myself. I know what makes a good store, and these folks nailed it. Again 5 stars, would definitely reccomend, amazing experience, and that's the truth folks, fair and plain. read more

My wife and I went into the store to get a couple of drinks and donuts. We were told the store was closed. I checked the hours online and it said they were open till 8 pm. Called and asked for a manager and was told there is no manager on duty. Asked why I was told something different. Was told "Inside is closed but outside is open." Worst customer service. Advised if the inside of the store is closed then the doors need to be locked and have it posted that the store needs to post the hours. Was told "Well do you want to go through the drive through and order?" Definitely will be contacting the manager in the morning. read more

Stopped in here mid morning while waiting for a friend. Picked up the fav - chocolate cake glazed and a french cruller Staff was friendly , seating was plentiful, parking was plentiful. The restroom was clean and well lit! read more

Fast service in the mornings, always good food and coffee. Staff could be a bit nice sometimes, but hey, I'm grouchy in the morning too.

We visited the Dunkin Donuts at 102 Chatham Road, Springfield, IL, Store number 351906. "NEVER" did we ever receive such rude behavior of the employee. It was on April 28, 2021 at 7:07 PM. After she told us that they didn't have the particular donut we requested, she didn't even ask if we wanted something else, and just gave us something else. When we went to the window, we tried to explain this to "her" and she was so mouthy and actually slamed the door shut on us as we were talking. She then raised her voice. We then told her that we are her paycheck. If it weren't for customers, she wouldn't have a job or a check. She was SOOOOOO Nasty... and mouthy. We frequent this place of business often and NEVER did we ever experience such meanness and rude behavior. She certainly is not a good calling card for this establishment. We know the owner personally and we know for a fact that he wouldn't want this kind of attitude destroying his business. I don't know if this would do any good or if anything will be done, but if something isn't done, I'm sure other customers will be treated the same way. On my receipt it says: 90746 Manager. I don't know if that was this gal's number or not, but something needs to be done before she gives this particular site a bad name. read more

I didn't even go to Dunkin' Donuts after reading all of their lousy reviews about awful service and stale donuts. Hint to management: reviews make a difference. Get your act together. read more

Today i have to give you onr str. And i go to Dunkin often. Usually great service and food/coffee. Today not so much. Cold food. Very slow. Took forever to get coffee. Just not a good day at Dunkin today...better during the week. read more

Great staff, nice place. Very clean. Staff member Anna is so nice! I came in at the end of her shift, and she was very nice to make a decaf coffee for me. I felt bad but she was so sweet and said it would just be a few min. My donuts were great and the coffee was perfect! :) read more

I am from Chicago. Every four blocks in any direction you are most likely to run into a Dunkin Donuts. I was so excited when I heard Dunkin Donuts was opening up a store in Springfield. They need help. I understand Saturday and Sundays are a busy day, but so should the owners of this store. I walked out. They were out of over half of the normal selection. When I asked the worker behind the counter if they are making more donuts, she said cooly, "Ugh, No". O.k. I left. If you know that certain days are busy, you should be better prepared. I've never experience this problem in Chicago, but I'm willing to give this store the benefit of the doubt since they are new. read more

The Bavarian cream and blueberry cake doughnuts are fire!!!! Plus this location is close to our house perfect place for doughnuts and breakfast sandwiches. Great hours too. read more

I do not usually have problems with this store. I've been coming here once every week or two for a few months now. This morning I ordered the same drink I always do (even double checked by the lady at the speaker) and they brought the wrong one to the window. I politely told the gentalman that this was not the drink I ordered and that it has never came separated. It is usually all mixed together with caramel and cinnamon on top. He said "Oh, you're right." goes back and come back less than 2 mins later and hands me the drink. It seems like they mixed the same drink together and added the caramel and cinnamon on top. I could clearly tell the color difference. I took the drink and there is definitely a taste difference. I am disappointed with the customer service although he did apologize. If I had not been on my way to work I would have taken it back to have them remake it. Promptness over being correct? Sorry to be such a bother the want the correct coffee I paid for. Hopefully there wasn't a price difference as they never ask if I want a receipt. ‍ read more

Dunkin' Donuts Dunkin' Donuts it was normally the best donuts but the last doughnut I purchased appeared or tasted stale

We weren't impressed. The doughnuts were pretty stale. The coffee wasn't fresh. Hubby ordered a strawberry banana smoothie & it was horrible. The whole thing was made from artificially flavored mix, milk & ice. We won't be going back. read more

I love them on their good days but, on their bad days, you receive burnt coffee, more than once. I'd have staff taste batches of coffee before using them, thus isn't the only location I've had this issue with read more

The best Dunkin' Donuts I've been to. I've been all over the US and I've been to my share of DD. This one has the friendliest staff and comfortable layout. It has a drive-thru but I have not used it. I really enjoy this DD and can't recommend it enough! read more

We went to the one on washington and brunz lane a few times and it was alright good service food good hard to mess up a donut but it can be done place somtimes clean and dirty. read more

I'm so glad we have Dunkin Donuts here now! When I was still teaching and brought donuts to school, they always loaded the boxes with the cool icing-covered, decorated donuts that the kids loved. They have great sandwiches, the same coffee drinks as Starbucks (but cheaper), and bagged coffee for sale. They also feature new specialty items frequently, making me want to visit regularly. I would have to say that their strawberry iced donuts are my absolute favorites. Oh, and they are so, so sweet and friendly, too! read more

Last place to order anything!!!. The customer service is ridiculous. I order using the app at least 20 mins in advance due to how slow they are. I get there and my order is never ready! I use the walk-in option each time. Walking in there's a line of others who used that option as well. Outside, the dive up line is around the corner. There's always 3 plus staff and they are literally wonder where the receipts are printing to. They NEVER know. Today, I walked up and the door was locked. I knocked on the window, he pointed me to the drive up. I angrily get in that long ass line. There was 7 cars ahead of me. When I get to the window, I ask is it pointless to use the app and are the doors going to be locked from now on? She looked lost and replied with a long ass, "ummmm I don't know what happened." She then went to look for my coffee. The coffee I order over 20 mins ago and STILL WASNT MADE! I was livid! She didn't know the refund option for that shitty pointless app. So again I wait! She return to the window and says "I made it fresh." Is it not fresh any other time ma'am? "Oh no no." Long essay short, if you don't have time...even if it's 30 MINUTES...don't stop at this location. No way in hell I can order from Sherman, take the streets to Chatham road and STILL NIT HAVE MY ORDER READY! Pathetic. read more

The drive-through service at this place is terrible. You have to repeat your order many times and there is still no promise that it will be accurate when you get to the window. read more

So disappointing!!! Went to the one on Chatham road almost 2 hours before closing and they were practically out of donuts!!! They had some munchkins and a few long johns. How can a donut place stop making donuts 2 hours before closing. Took my business to Krispy Kreme where they were Kranking out donuts left and right. This is not the first time this has happened there. read more