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    Dunkin'

    2.0 (51 reviews)
    InexpensiveCoffee & Tea, Donuts
    Open 5:00 am - 9:00 pm

    Order Dunkin' Takeout or Delivery

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    Most likely one day old donuts!

    561 Sam Ridley Parkway, Smyrna TN I should have read reviews first. I has been a long time since going to Duncan in my hometown. The wait time was unbelievable and the staff, the few there was, seemed like they didn't know how to do their job. I purchased 2 raspberry filled and 4 plain glazed donuts. The donuts absolutely were not fresh today. The texture was like when I buy donuts and have leftovers for the next day. You'd think a business would not allow leftovers to be sold the next day??? With so many negative reviews going back a long time, this tells me that the franchise is not on top of their business. I question how much the workers are being paid. Our community has recently gotten some independently owned bakeries so Duncan will lose out! Note my photo! You can see the texture of the glazed is not soft like fresh donuts.

    Drive through.
    Molly C.

    We did actually leave. Drive through took over 13 min to even get to the lady in front of us. We really should work together to get Dunkin some employees. Hiring signs are a great way to advertise!

     a cup of coffee on a counter

    The manager is the best! I purchased a drink from a different location that I didn't like but was unable to turn back. I called the store and told her the situation and she made it again for me with no charge. She made my day!

    Is this "fast food" to you?
    John P.

    JOKE. An absolute joke. I pulled into the drive through at 12:15 (aka prime lunch hours) with no one else in line and was greeted with "hang on a second". I've had slow service here before, so I broke out my stop watch and decided see how long "a second" was. I was finally greeted around the two minute mark. I ordered a ham egg and cheese (with an extra egg) and a single scoop of Heath bar ice cream. I was informed they were out of ham, so I requested bacon instead. Pulled around and was told they also did not have Heath, so I requested Reese's instead. Now I'm waiting...and waiting. I stopped my timer at 9:39 because my order was finally complete. As I pulled off I checked my bag and realized I received a sausage muffin with no extra egg. Around I turn and walk inside, proceed to burn another 5 minutes while my order is corrected , and get no heartfelt apology for all of these troubles. Joke. An absolute joke.

    Toasted almond iced coffee (sugar free) at the outdoor seating

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    12 years ago

    This morning I paid for 50 donut holes. When we opened the box in Sunday school, there was 27 and 1/2. Very disappointing.

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    7 years ago

    Very rude, and spoke with the manager Greg and he was even worse than the employee in the drive thru.

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    15 years ago

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    10 years ago

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    Page 2 of 2

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    Review Highlights - Dunkin'

    I purchased a drink from a different location that I didn't like but was unable to turn back.

    Mentioned in 2 reviews

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    Dunkin' - coffee - Updated May 2026

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