The reviews were already trending bad for this location, I should have listened! It was raining when I pulled up to the drive-through, there were 6 cars ahead of me. I already knew what I wanted, so I figured my time at the window would be short. It seemed to take a really long time to get to the ordering window, let alone the pickup window. When I ordered the $6 special that is being advertised, I was told that they were out of bacon as well as the bagel the sandwich normally comes on. Really? Once I ordered, the drive to the pick up line moved quickly. The cashier verified again that I would accept the sourdough bread, and sausage instead of bacon. I was pleasantly surprised to be offered the caramel syrup for my coffee, and I was happy to accept it. I've never been inside this location , but what I could see from my car looked nice. The main source of my disappointment was the substitutes. It seems every time I come, there is at least one necessary substitution. Maybe if I had come earlier in the morning... Edited to add: once I opened my sandwich, I realized that it was marked wrong. Do better, Dunkin'! read more

See all

This has to be the worst DD I have ever experienced. I placed a mobile order for a drive thru pick up. When I arrived and got into the drive thru line, I say 5 cars in front of me and decided to try to back up to just go inside, but that's when another car pulled in right behind me so I was stuck (thanks to the cars and the curb). After 5 minutes of not moving at all, I was really starting to get annoyed and lose patience. What is the point of a drive thru if it's going to take so long? I got in the line around 10:13 a.m. and by the time I pulled around to speaker box, it had already been over 15 minutes in line!!!! Then, it took another 8 minutes from the speaker box to the window. Even watching people go inside to order, I noticed that it was taking them 10-15 minutes before they were coming back out. No idea why it was taking so long to pour coffee and grab donuts. There are other drive thru's at much busier places that do not take that long. I will never come back to this location again. read more

I've always loved the coffee at Dunkin' Donuts, regular with two creams is just right for me paired with a buttermilk donut and life is good. Service no frills but efficient. Can't go wrong with Dunkin'. read more

This is my go to for coffee on the run. The convenience to use the mobile ap is very nice! The iced original blend with the liquid sugar and French vanilla is my go to for the iced coffees. It's really hit and miss on days as far as how busy they can be inside and out. They have new staff and seem to be hustling. They usually still confirm at the window the name for the order. They may have almost forgot my donut once or twice. They have products inside if you want to buy tumblers or the at home brew. They have limited seating inside as well. Mondays if you have the app, is free medium coffee with purchase! read more

Dunkin' - Iced French vanilla coffee with donut - Coffee & Tea Near Me - Saint Louis, Missouri

So I tried this location again, Xmas Eve 12noon...... Got the same crappy attitude from the woman at the window.. They were out of most of the donuts.... It's Christmas Eve afternoon don't you think people would want to have donuts later in the evening and in the morning??? Very poor planning on Dunkin's part. Let's talk about this woman's attitude. I arrived at this location around 12 noon Christmas Eve and she was not only rude but couldn't even fill my order correctly I asked for jelly donuts and she purposely didn't give them to me, when she said they had them. She gave me whatever was left ...Again don't waste your time, find another Dunkin. I then asked her if she knew of any other Dunkin locations. She gave me Festus, Fenton, all the places that would be way too far to go and then she said oh yes and in Oakville... I'm IN Oakville you UNKNOWLEDGEABLE, WOMAN, no wonder you're FILLING drive thru donut orders. Terrible experience AGAIN!! I know for sure now, I really won't go back to this Oakville location EVER!!!! This was their last chance. read more

Everytime I come here the staff are very polite, patient and friendly. They always get my order right and if they mess up, they're quick to help fix something. The atmosphere in the store is very clean and welcoming. The food and drinks are great. read more

Dunkin' - Jelly donut. - Coffee & Tea Near Me - Saint Louis, Missouri

See all

On Tuesday 5/20 I ordered a large hot latte, 2 chocolate long John's and 2 sugar donuts. When I got to the window I was asked to repeat my order. I got a large iced latte, 1 vanilla long John and 2 sugar donuts. Ok. Everyone makes mistakes. On Friday 5/23 I went through the drive through to get my latte and donuts. It was 10:41 am (I looked at my watch) and was told there were No Donuts!! What??!! No explanation. Just No Donuts. Thankfully, there are other donut places in the area that will be happy to take my money. No more Duncan. Would love to hear from the franchise owner. read more

It has been many years since I went to a Dunkin's. It will be many more years until I go again. Everyone has different tastes, so going into details would be a waste of time. The donuts were mediocre and not very sweet. It didn't surprise me. Next! read more

The service was nice, and the staff was very polite, but my food was very sad-looking. I ordered two breakfast sandwiches with cheese, and they really looked microwaved. I've been to a Dunkin in Arnold, and the food is way better. The drinks were correct, so I do; I grant them the grace. read more

I had to come inside and wait 15 minutes for an online order and it was COLD. Staff was trying their hardest but they are not equipped or experienced enough to run the place. read more

I am a frequent visitor last three times they've screwed up my order every time. The service is horrible. The kid taking orders today at the window even though I do a mobile order he can't speak enough English to be understood. If you're gonna have a drive-through in America put somebody in there that actually can speak English. read more

Weirdest Dunkin I've ever been to in the area. Or maybe anywhere. Parking lot is usually a mess. Trash often overflows from their trash bin in the drive thru - which feels a bit gross as you leave with your food. And, for years, you cannot order more than about 5 bagels at a time. Often, I've tried to order a dozen for meetings and I've been told EVERY time they cannot serve that many at a time. It's become such a gag that every now and again I order 12 even when I don't want them, just to see if this odd policy has changed. read more

Went through the drive thru. Service was friendly and fast and food was hot. First time having the wrap. read more

Dunkin' - Green Goddess Egg White Wrap - Coffee & Tea Near Me - Saint Louis, Missouri

I would give 0 stars if it were an option. I had ordered coffee and breakfast from here about a year ago and they messed up just about every single thing you could mess up. My iced coffee was just frozen milk. Completely white. And my breakfast sandwich was an unsliced bagel. It was so long ago and I needed breakfast quick and I falsely assumed that they would have improved their service. I was wrong. My wife and I both ordered breakfast items that were both cold. I went back because I was frustrated and asked for new ones because they were cold. The staff was nice and did make us new ones which I was happy about. We get in the car and take a bite and it was colder than the first one. Like not even thawed out. The workers are incompetent and this store should not exist. Please please safe yourself the money, trouble and frustration and find somewhere else to go. read more

ordered everything bagel. Repeated order twice and was given a plain bagel that was hard and inedible. Was rushed to order and then sat and waited... 3 people working and nobody seemed like they knew what they were doing at all. Will not go back. read more

frozen meat never cooked!! very unhappy with my food as i had to go through the drive through not 1 not 2 times but 3 times because my food was never cooked! And he declined my refund! read more

I ordered two sausage, egg, and cheese sandwiches. One without egg... this is what I received this morning. read more

Dunkin' - Sausage Egg & Cheese - Coffee & Tea Near Me - Saint Louis, Missouri

See all

Always disappointed in Dunkin'. I decided to try this location this morning as I had a small gift card and my daughter wanted a doughnut with sprinkles. I pulled into the drive through and was asked to wait to place my order, even though there were no other cars in sight. I then place an order for doughnut (two strawberry frosted with sprinkles and two vanilla frosted with sprinkles). I was told my total and then was given a bag that did not have any of the doughnuts I ordered. I noticed that they did not have sprinkles and asked, but the worker just said they didn't have sprinkles - why didn't they tell me that when I ordered, and why was I charged for them?? Not only were the doughnuts incorrect, but the prices of the doughnuts in the bag were cheaper so I was overcharged. Shameful! Needless to say - I am very disappointed in the service and how I was treated. Don't waste your time here. read more

Dunkin' - three donuts with chocolate frosting and pink icing - Coffee & Tea Near Me - Saint Louis, Missouri

Every location always is out of everything, rude, gets order wrong, or it's cold and disgusting! I'm so done with this place! I'd rather spend $20 more dollars and wait an extra 20 mins and go to Starbucks! This is what I received when ordering a cold brew with espresso, 2 Splenda and splash of almond milk when questioned they said that's how it should look!!!!! I will never be back. read more

Dunkin' - A cold brew, 1 shot of espresso, 2 Splenda, and SPLASH OF ALMOND MILK!!!!! - Coffee & Tea Near Me - Saint Louis, Missouri

I guess they got new management or something and ever since, they constantly get my coffee wrong. I hate having to drive halfway across town to get a proper coffee but I'm sick of spending $5 on coffee that isn't made right. That's 30minutes of work for a watered down coffee that's pumped with sugar that I didn't ask for. Go to the Dunkin on Hanley. They will get your order right and are amazing! They will repeat your order back correct but they enter it wrong so when they hand you the wrong drink, they argue that it was correct per the order even though they confirmed it correct verbally. This location has gotten terrible in the past 2 months. !!!Pay your employees more!!! and give them a reason to get customer orders right. In addition to the picture: They made it incorrectly twice (I noticed it was 3 shades lighter than my usual) this is the REGULAR lg coffee *what they gave me* 4 caramel / full almond / full ice They did NOT remake it when I told them I asked for 2 pumps of caramel and light almond milk. They simply poured some out and added more milk which isn't what I asked for. It doesn't even taste like coffee. read more

Dunkin' - Ordered large iced coffee / 2 caramel / light almond milk / light ice - Coffee & Tea Near Me - Saint Louis, Missouri

I ordered a ham & swiss croissant, IT WAS FROZEN. Seriously how does that happen--also given the wrong drink. Most likely not the whole company but enough to make me not go back. Terrible employment and overall not worth it. read more

The worst Dunkin of them all. The workers do not understand how to make coffee. I ordered a Charlie cold foam and received a iced coffee only with cream. Every time I try to give this place a chance they always mess up the order, and the food is not fresh at all with the prices similar to Starbucks. read more

This place should be closed when they can't serve everything. They also didn't even have my coffee ready at drive thur they were aboutto give the wrong order. read more

I have visited this Dunkin (Telegraph) a few times before leaving a review. Each visit I ordered a large iced coffe with milk and caramel. All I could taste was the milk, not even a hint of coffee. This has happened 4 times!!! It's very disappointing paying $4.00 for an iced coffe and receiving a cup of milk. read more

Don't know why I tried coming here again. I even called and asked if there ovens were working they said yes when I get there the ovens overheated and weren't working. I give up on this dunkin read more

I came to this location and I saw one girl working inside and I asked if they were going to close soon and she replied with yes. I said oh it's okay I'll go and she said no it's ok what can I make for you. Let me tell you she made me the most delicious coffee I've ever had in my entire life. I got the cookie butter latte. It looks so good and tasted even better. Didn't catch her name but she had long braids and she is amazing thanks Dunkin' read more

Trash. Anytime I have been served by someone with Pall Malls in their pocket it hasn't been good, this was no exception. Clearly the understanding of "a little bit of cream" is beyond the spectrum of comprehension for these uncultured swine. read more

The grill or hot foods are never sold here anymore. The cold drinks are 95% ice even after asking for less ice. And they can't get my drink right. I order a basic iced matcha latte, it's usually a light green, it always comes to me as a brown color. I refuse to go to this location anymore. Not worth the $5 for a drink if they can't make it right when ordering right off the menu. read more

Horrible experience! I ordered a Charlie cold brew with cold foam and I received a watered down iced coffee with whipped cream on top. I called the store to inform them and the guy just hung up on me . read more

Dunkin' - I ordered a Charlie cold brew with cold foam and they gave me plain iced coffee with whip cream on top. Disgusting and waste of money . - Coffee & Tea Near Me - Saint Louis, Missouri

Tried again today, just because of the convenience of location... they're out of large cold cups today. Out of every single ingredient it takes to make my husbands coffee. I literally only stop at this one if I don't have time to go to the Arnold location...which is by far superior to this one. Sad. read more

I didn't want to give this location any stars.. my mom mom and I walked in, it was about noon on a Sunday. Two employees seemed to be arguing in the drive thru, we didn't get any service for the five minutes we stood in front of the counter. I leaned over and asked them of they could take our order. All the signs on the donut display were off so we didn't know what was what. While she was filling our order, I noticed that the cleaners and sanitizers were sitting literally roght on top of were biscuits and such are made. That is a MASSIVE health hazard. She gave us our food and turned away. We stood there, confused and she told us that there was no register open, so we got our food for free. This free food was much appreciated, but the lack of professionalism was incredible. There was no greeting upon entrance, there was no communication for the first 5 minutes, there was the health hazard, the register was not open. Definitly notifying corporate about this. Won't be coming back. read more

Dunkin' - a sign in a restaurant kitchen - Coffee & Tea Near Me - Saint Louis, Missouri

See all

Came from Arnold location to get meeting donuts and none to be had. I said let's try muffins. She said ran out of those before the donuts. I said ok let's go w munchkins. Yup out of those too. 10 am and the donut place doesn't have donuts. read more

Gave this place way too many chances for them to never get it right. The food is always cold and the drinks are never good. Every other location I've tried have been better. Never again read more

Crabby workers, out of half the donuts and hash browns before 8:30 am, and these were the Boston Kremes we ordered... wow. read more

Dunkin' - Check out the icing on these bad boys. - Coffee & Tea Near Me - Saint Louis, Missouri

2/11/15 Updated review: besides the times I remember to check in i come to this DD at least twice a month... I must say that this location has gotten so much better! They deserve my 4 star. The service is very friendly and most importantly have never messed up my order. They are no longer "slow" either... They are oh so slow at this location...but still oh so sinfully good... read more

I typically do not boycott an entire location but in this situation I have to. I hate to say this because I wouldn't say this about many people but I genuinely hate this dunkin location, the fact that it exist makes my blood boil. I have come to this location on multiple occasions and always run into a problem. Either ovens are not running or they give me the completely wrong order. As I said I have attempted to come to this location a lot and always run into one of these problems not sure why I keep coming but today is my last day hoping to get a decent breakfast at this dunkin location. Staff is very rude and has an attitude when you tell them your order is wrong. This place needs to get new management because it's a joke of a business. Save your time and just drive to Arnold's dunkin. read more

So Slowwwwwwwwwwwwwwwwwwwwww. You will wait for 30-45 mins in the drive thru. Every time. Even when just a few cars. Its close to my house so only reason I will go sometimes but every time i regret. You will spend more money in gas waiting in line than what your food cost. Not joking. read more

These are the friendliest people! One day I came here, and they had to brew more dark roast, so they gave me a free donut and upgraded my coffee to a large for my wait. This is the kind of place I like to bring my hard earned money to. Excellent job!! The food is awesome too! read more

I have been there twice in a row at 10am and their donut selection has been trash. 1st time they were out of almost anything with chocolate. Today they were out of almost all donuts. Is this no longer a donut place? read more

This Dunkin sucks ass. I keep giving them a chance and Every. Freakin. Time. They disappoint. One time I went and ordered a bunch of different types of doughnuts, paid for them.. and when I got home I opened the box and it was just a bunch of plain doughnuts. Other times the doughnuts were all sloppy made or hard and old and I had to just throw them away. Don't waste your money or time here. Step it up or close Dunkin. read more