The ice cream tastes great as expected from a Cold Stone creamery. The dining area and behind the counter are filthy! No attempt to clean tables in between customers. This place needs a deep cleaning - trash cans and chairs are covered in dried ice cream. read more

Beyond slow for having so many workers. They didn't clean the counter between making orders so you get a mix of whatever the person in front of you ordered. And they are always out of about half their flavors - plus they seem mixed (probably because they don't rinse the scoops) overall I'd skip this. read more

I rarely get ice cream but when I do, I love coming to Cold Stone in Arnold! I've got the double brownie & shared it thankfully with my husband because they gave me so much in a waffle cone that the 2 of us could barely finish it. The amount of brownie they put into our ice cream was enough to fill you up! The people at the counter are super helpful & they offer up taste tests to make sure you like the ice cream you're getting & they're really efficient on making your perfect scoop! Always clean, the workers are friendly & it's nice they stay open pretty late. read more

First, the associate at Cold Stone Creamery was very helpful and understood the cake we where wanting. In the past we have used Dairy Queen, Baskin Robins and other Cold Stone Creamery, we were disappointed in the products we had received from all of them. Not getting the order right to the design of the cake. My granddaughter loves ice cream cakes. Thank you to the wonderful listening and understanding of what she wanted. It was perfect. I will be visiting them again. From the receipt I believe her name is Mercede You did a wonderful job and my granddaughter was very happy. Thank you so much. You did a wonderful job read more

Cold Stone Creamery - Granddaughter wanted something from Stranger Things. Perfect - Desserts Near Me - Arnold, Missouri

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Staff is kind and polite. They do a very good job for how busy it is. The ice cream is great. They have a good atmosphere with the smell of ice cream and the music playing. read more

It's really cute inside and out a good place to get something chilling in the summer.

Ordered an ice cream (the way the cookie crumbles) Had barely any Oreo chunks in it was basically vanilla ice cream. Service wasn't great either. Mid read more

TERRIBLE EXPERIENCE. How is an employee gonna yell at me in a crowded area and tell me to "stop wrestling" my friend, we didn't even touch each other... what a vibe killer. Especially on a Friday night when I'm just trying to have fun with friends and get some ice cream. If you want business don't let employees yell at friends casually talking to each other, and instead just mind your own business and serve ice cream. Also saying I'm going to "break the glass" when I'm in the back of the line is crazy . Also extremely slow service. Don't go here with your friends if you want to have a fun night out. read more

The ice cream sadly fell short of all expectations and was much more expensive than it should have been. My husband ordered a medium serving of chocolate and it was okay but had a slight bitterness I found off putting. I ordered a medium serving of strawberry and the disappointment was total! It tasted very artificial and had absolutely not one speck of strawberries in it... nothing!!!! Two wholly uninspired and less than enjoyable, mediocre servings of ice cream and the added insult of paying $12.69!!!! The only redeeming qualities were a friendly staff and the site was clean. read more

I took my daughter to get some ice cream and meet up with her uncles, aunts, and cousins. There was one table that was long enough to accommodate us and it was very sticky/dirty. They weren't super busy but all of the employees were young and seemed stressed out. I had to repeat my daughters order 3 times. The ice cream itself was good and the waffle bowl was fresh. I was almost charged double because of an error on their end but I luckily caught it before inserting my card. The trash cans were overflowing and no one seemed like they were about to empty them. It just felt grimy and the employees seemed uninterested. The ice cream was good though! read more

We have been going to this location for some time. At first the food was great and the service was excellent. I know this sounds crazy but prior to this visit the employees were giving us way too much ice cream and toppings. We went back tonight and were met by a line which was to the door. We waited in line for 20 minutes and still had not gotten close to the counter. While in line we saw 4 employees. One was waiting on customers while the other were doing other things. None seemed to care if people were waiting for 20-30 minutes to be waited on. We finally walked out. I would not go back ever again. read more

New to Arnold and a great addition worth the splurge! Touchfree ordering, online ordering and third party delivery are amazing additions to this already great ice cream store. They make ice cream fresh in the store everyday and it's the most amazing tasting ice cream in the universe! You can add fruits, candy, cakes and more to any ice cream. Don't miss their Signature Creations that are amazing. My favorite is the Banana Caramel Crunch which is French Vanilla Ice Cream with fresh bananas, roasted almonds and the perfect amount of their signature caramel. The store is clean and the crew is a ton of fun. Leave a tip and they will sing you a song too. You gotta give this place a try! read more

Amazing texture amazing taste I got cake batter and I was starting to get sick of it but my body just wouldn't let me stop

30 minutes of waiting while the workers were all fighting with each other. Only for them to have my order ready, just not paying attention to my name after repeating it 3 times to them. Also none of them were wearing masks which was concerning. read more

So glad Cold Stone is in Arnold! We now stop in regularly as a family. Great stop for a summer treat!

Highly disgusted how much I was racially profiled at this Arnold location today at 4:30. Might I mention I'm writing this review at 8:58pm that's how LIVID I am!! When I entered I was the only customer. So, I stand there like 2 minutes before the female behind the counter address me. But, that's after a 2nd female came from the back walked right passed me and told her to take my order. The 1st female comes to the counter and just looks at me. I sad Hello, she continued to just stare at me. Again, I said Hello. And still no response. So, I said Hello literally on purpose a 3rd time and then that's when she spoke. I asked her if she was familiar with a certain Shake? Her response was if it's not on the menu behind her they don't sell it. So I told her to give me a minute to look at the menu. So shortly 2 other customers come in. The second 2nd female says "Hi Welcome In". The 1st female immediately acknowledge them saying "Hi Guys What Can I Get You"? Not even asking me If I was ready!! I stood there a few minutes and just left before I lost my temper. I'm in the medical field and travel. Today, I was in the Arnold area so that's how I ended up at that location. I left and went to the Creve Couer location where the workers were extremely polite. Also, I asked a worker there if she was familiar with the "PB and C Milkshake"? Her, co worker heard me and said Yes and he pulled a recipe card that they use. Guess it depends where you at to be treated with dignity and respect. So sickening in this day and age. read more